Rated 2 out of 5 by DANA1326 SOME GOOD POINTS/ SOME BAD
INDIA @ THE FRONT DESK WAS VERY FRIENDLY AND HELPFUL. THE BEDS ARE EXTREMELY COMFORTABLE. BUT WHEN WE ARRIVED BACK @ HOTEL AFTER A DAY @ DISNEY THE PARKING LOT WAS OVER CAPACITY. THERE IS ALSO NO PLACE TO TURN AROUND OR LEAVE THE LOT AFTER ENTERING. AFTER I WENT THE FRONT THEY OFFERED TO VALET MY CAR FOR ME & WHEN I RECEIVED MY BILL THERE WAS A CHARGE FOR PARKING. I RESENT THAT AFTER SPENDING 30 MINUTES TRYING TO FIND A SPACE @ 2 IN THE MORNING. NOT COOL! I DON'T UNDERSTAND HOW YOU DON'T HAVE ENOUGH SPACES FOR GUESTS. RUINED MY NIGHT.
May 29, 2013
Rated 4 out of 5 by JCA4198 Different than last year
I returned to this hotel for the second year because last year seemed so perfect. As part of a sales meeting in town who stayed at a large, dated, pink hotel about 2 miles up the road, I've gone out of my way to stay at the resort. This year seemed understaffed at the pool. Checked in on a Wednesday so thought maybe mid-week was the issue but same deal on Friday. The cocktail servers were gone. No service poolside at all. Getting up to go to the bar wasn't the end of the world but even then there were periods of 5-10 min where nobody was there. Again, got much better from Wednesday to Friday as far as staffing goes.
Resort Fee?? Okay, I get it. You can say you have free parking and free internet and free bottled water if you call it a "resort fee". This seems a little too nickel and dimey for a resort as nice as yours. Booking a room at a great price should not be subject to significant surcharges. Many of your travelers are on expense accounts and trying to stay within a guideline. Having added charges draws unnecessary attention to these expenses.
Lastly, I had two small boxes delivered to me at the hotel. Each were a little larger than shoe boxes. Your other charges I can halfway understand... you need to charge the resort fee (although it should just be included in your rate)... but to charge a guest 10.00 per package to come down to the lobby and pickup his or her own property? That rule is a total slap in the face and needs to go. In my survey I said I would probably visit again but I certainly won't do so if I have to pay to keep you from keeping property that doesn't belong to you. Do I think you're a FedEx? No... would it be wise to accept the first 3 packages with no fee? Yes, and it would tell your loyal SPG guests that you're not using their business travel needs as a way to generate more revenue.
I'm not looking for anything free but would like to see this place back to what I thought it was before this repeat visit.
April 14, 2014
Rated 5 out of 5 by Travelingman57 What a transformation!!
This hotel was recently remodelled and what a job they did! If you remember the old Safari forget it! This place is first class from the Valets to check out. Rooms are clean and comfortable. Staff is always responsive to any of your needs.
I went from NOT staying at the old Safari to always staying at this property when in Orlando!! Check it out-you'll be happy you did!
Kids will love the pool and slides!
March 10, 2014
Rated 4 out of 5 by cdnfamilyonthego Great Staff/Hotel
Overall the experience was great. We had a few small issues, toilet was plugged and the room card lock wasn't working properly, but the staff handled it quickly. The pool is by far the best part about the hotel. The kids events are great and the set up with bar is nice for the adults. Rooms were relatively clean, but more attention to detail behind desks and in corners needs to be done, but beds and sink area were fine. Overall I would highly recommend this hotel. The staff were by far very accommodating and a pleasure to deal with.
August 24, 2013
Rated 1 out of 5 by JMARTINEZ SUPER NOISY
THE SO CALL RESORT IS SITTING RIGHT IN A MAIN ROAD AND THE NOISE IS UNBEARABLE SPECIALLY AT NIGHT, MANY TRUCKS AND BUSES GO BY AT ALL HOURS. ALSO THE AIR CONDITIONNING IS VERY LOUD AND OLD. THE WORST EXPERIENCE OF MY LIFE WITH SHERATON
I WON'T BE COMING BACK, SO IS MY FAMILY.
March 25, 2014
Rated 5 out of 5 by Debbie711 Great hotel with exemplary staff
Great hotel choice. Clean, well appointed rooms - excellent service - restaurant, gym, pool,spa - all perfect for relaxing after a day at the parks.
The staff was amazing from the moment we pulled up - we were greeted by smiling, kind courteous, respectful and extremely helpful personnel. Not only do the gentleman out front help and guide your patrons with a constant smile - they assist our aging workforce(cab drivers) with getting heavy luggage in their vehicles and loading patrons into those vehicles.
Job well done Sheraton!!
March 13, 2013
Rated 5 out of 5 by sebastian Just like new
When I first saw the hotel, the outside is looking old. But once I stepped in WOW. Its beautiful. The staff was great, the pools were big and clean. Love the outside restaurant by the pool. Its also a great location, very close to the outlet malls and Disney and a short drive to Universal.
I had an issue with my SPG status and it was fix by Michelle (Front office supervisor) She fix the problem in 24 hours was fantastic! THANK YOU MICHELLE! I would highly recommend this hotel If I ever go back to Orlando I will stay here again.
May 15, 2012
Rated 4 out of 5 by PeterVIP Perfect Family experience
Totally 5 star experience in a four star hotel. Sheraton Lake Buena Vista isn't five star like the famous ones, but the experience is 5 star.
Bianca worked with us for weeks before arrival, and made sure we were treated like VIP's. The family suites were perfect for families, the breakfasts were great, the pools and hot tubs were excellent,, but the staff steals the show here. ALL outstanding. Beyond 5 star. ALL of them.
Get family suites if you have kids. Sixteen of us had a wonderful famly vacation. You will too.
November 30, 2013
Rated 4 out of 5 by Denise14 comfy, clean, friendly
Our room was nice and clean, comfortable, the staff at the resort was very friendly and accomodating. We never ate there as the food seemed high priced especially for families ($12 -$15 brealfast buffet....) I had read some bad reviews after the travel agent booked us, but none of what I read seemed to be true in my opinion. The internet wifi did work well and connected. All in all we enjoyed our stay, we had very little time in the room as we were out at the parks most of the time but our King size bed was very comfortable!
April 7, 2013
Rated 1 out of 5 by John34 This is nightmare
This hotel is one of the worst hotels that inhabited them at the level of the SPG chain hotels or other hotels generally
Cleanliness on the other hand I did not find evidence that the room had cleared, but some of the order and change some towels and sheets sometimes
In terms of workers generally did not find cooperation and enthusiasm to make my stay comfortable in the hotel
The room key is always the problem in most cases, the room does not open until the last night attributed the key to the receptionist
December 27, 2013
Rated 2 out of 5 by toejoe Beware A/C and Other Guests
My family stayed in early December, and had two suites with bunkbeds. Room was very nice and clean but the A/C was loud and very old style. Beware when making reservations, make sure you ask if there are any teams staying at the hotel, While we were there two football teams were there, they dominated the whole hotel, they were very loud late into the night or shouldd I say early morning, and my grandchildren were affraid to use the pool because of the screaming and rowdy play of these pop warner football teams in the pool.
December 9, 2012
Rated 5 out of 5 by Canadians I was impressed with your hotel
My daughter and I booked 6 nights at your hotel and had a great time. The room was very clean, and the staff(Michelle ) and her team, were very accommodating . The support staff including the cleaning staff , the valet guys were so friendly that it made staying at the sheraton a pleasure. Also the restaurant was amazing. We recommend the tuna, and the salmon for supper. It is centrally located so while we had a car, you didn't really need one as the hotel is in close proximity to several restaurants. Thanks once again .
June 26, 2013
Rated 5 out of 5 by KLave32 Family Orlando Trip
We had a wonderful stay at this resort and it became our little haven for relaxation and comfort after visiting all the tourist spots. The room size was lovely as well as the property itself. Wished I would have packed a swimsuit after I saw the heater water park area. But what shined the most on my trip was what I found in the loss prevention department. Upon arrival to the airport I discovered I left my laptop computer in my room. I contacted the hotel immediately and Luis in Loss Prevention was right on top of the matter. He shipped it to me next day air mail, gave me the tracking number and called again to let me know it was shipped. He is a true asset to this department and his compassion yet professionalism truly outshines my over all experience of this trip.
November 22, 2012
Rated 3 out of 5 by Mark111 This hotel is convenient to Disney.
I have used this hotel a number of times for its convenience to Disney. I did have issues checking out this time. Check-out is at Noon. We were late getting in the night before (Magic Kingdom was open until 1 AM). Went to get breakfast before they closed at 11 AM expecting to leave before Noon. When we got back to our room, cleaning had came in and actually put some of our things away in drawers. My son got concern about his iPad and my wife missed getting her flat iron. We think it must have been put in a drawer. Then, they try charging us another day because the cleaning people reported that we were still in the room. Remember, this all happen before the Noon check-out. I tried to checkout online thru the TV but couldn't so we just left since the front desk was so far away.
December 4, 2013
Rated 1 out of 5 by kthkeith Poor access to hotel
My room was in building 3 of the hotel. Access to the building itself is awkward at best. Small entry ways. Not enough room for more than 2 people to stand and wait for the elevator. One of two entrances is also a delivery entrance. I found my having to compete with cleaning people in the morning. The power went out in my room one of the nights. This building is also too far away from any of the business amenities, wifi service is also poor in this location.
Lastly the hotel is not charging $10 to receive UPS packages.
July 12, 2013
Rated 1 out of 5 by GoodHoliday Not a good experience
I stayed at the hotel for one night at the end of March... here is a quick recap
When I arrived at around midnight (due to a late flight), I was greeted by a very friendly clerk who informed me that my room is in the main building but I will probably be only able to find parking by building 4 and drew a nice map for me ... at the time I smiled politely obviously underestimating his comment… I ended up searching through every row of the lot to find one of the last 5 spots available… all, all, all the way in the back and then had to drag my tired self and together with all of my luggage back to building one... What was most frustrating is that right in front of that building there were 18 (I actually counted… eighteen!) spots available for a rental company customers….Seriously, who needs an SPG gold status with the hotel .. i just needed to rent the right car to park in a reasonable distance from my room
However, while the parking situation was a pain, it was the surprise that awaited for me in the room that was most memorable. As I opened the door and turned on the lights, I literally jumped back from what I saw…s it appeared like there was a gigantic mummy standing in the room… it turned out to be a Full Size vertically posted bed, wrapped in a white sheet which must have been placed in my room for storage… fun
April 2, 2014
Rated 5 out of 5 by Katelyn23 I adore this hotel!
It was my first time in Orlando, and it was my good friend's 23rd birthday so we were there to go to Disneyworld! The beds were heaven, and the staff was INCREDIBLE. So quick and attentive and sincere, you could tell it really was their pleasure to help you! The grounds were beautiful, the waterslide was awesome, the bartender, front desk agents, and housekeeping were super helpful. I also love that we got to buy our tickets at the hotel, definitely helped us out! Thank you Sheraton LBV. I will definitely be back!
August 24, 2013
Rated 3 out of 5 by cooperjoe Pets
This was the second time we encountered dogs on our floor (5th). Yapping dogs do not make a pleasant hotel stay. We will no longer be staying at this hotel.
March 26, 2014
Rated 3 out of 5 by grose783116 Sheraton Lake Buena Vista
Sheraton Lake Buena Vista proved to be a very convenient location for our visit to SeaWorld. Definitely would return anytime we plan to visit the area again.
March 25, 2014
Rated 5 out of 5 by skull great value
this is a great value hotel. the staff seem to actually like their job. Brenda in the breakfast area is simply amazing, personable, and engaging. She seems to really like all the tourists.
this is simply a fantastic value for a hotel right across from Disney village. Highly recommend.
March 16, 2014
Rated 2 out of 5 by Paty Insect infested hotel
I booked this hotel assuming it was a 4-star hotel/resort based on the brand name. We found the floor to be dirty, ant infested around the bathroom sink and tub and we killed 2 roaches, one on the floor and one we found in the drawer! When I mentioned it to the hotel staff, they thanked me for bringing it to their attention and said they would make a notation...nothing else. This is an old facility and age shows everywhere.
February 17, 2014
Rated 3 out of 5 by Lisa79 This hotel has good location
the front desk staff were amazing,
The pool bar/resturaunt staff were awful. they were unattentive. It was difficult to impossible to get their attention for service at the bar or pool side. Our cheer group has stayed at the hotel for years and have never experienced such sub standard service. that would be one reason I hesitate to recomend the hotel. i know we are a large group but your kitchen staff know we are coming months in advance and should be prepared food and service wise to accomodate our needs.
March 12, 2013
Rated 5 out of 5 by Jessnac Always meets and Exceeds my expectations
This was my second time to this hotel and all I can say that I can not ask for any better stay. All was great, staff exceeded expectations and is very friendly. They were also able to upgrade my room even with a very high occupancy, so Thank you to the staff and very special Thank you to Gil Reyes Resort manager. I would recommend this hotel to anyone that is visiting Orlando, family friendly, minutes away from Downtown Disney, Disney parks, Sea world and Malls....great lcoation and wonderful staff.
November 6, 2013
Rated 1 out of 5 by LIlluke Disappointing
The hotel has recently been upgraded with newer emenities. If you are looking to rest after long days in Orlando you may want to look elsewhere. The beds were very comfortable however the music never stopped playing outside around the pool throughout the night. The volume would randomly get louder and then lower. A party across the hall also went on throughout the night with yelling and loud music. A call to the front desk did nothing. They acknowledge that they know who it was but did nothing to stop it.
October 30, 2012
Rated 5 out of 5 by Jim5265 Excellent stay!!! Highly recommend it
The staff is one of the friendliest I have ever seen at a hotel. we can not give s good enough review to do them justice
March 25, 2014
Rated 4 out of 5 by Chip66 Nice but security concerns
Room was clean, staff was very helpful. Jason was very nice, but maybe understaffed. None of the card readers worked to prevent access into our building. You sign out towels by providing your name and room number. Anyone could look and charge things to your room or know where you are staying. The activity's at the pool for the kids cost money which is not told to you in advance especially since you pay a resort fee, was disappointing. Rented a cabana which was nice but very small. hard to watch the T.V.
April 1, 2013
Rated 5 out of 5 by gypsfelia FABULOUS!
Once again, treated like Royalty while visiting as an SPG member. This place is first class. The restaurant and staff in it were outstanding, even the snack bar was great, as were the employees. I was blown away by the level of service and the amenities. I can't wait to come back!
March 12, 2014
Rated 2 out of 5 by Thall22 Sleepless Night
At 12:50 am I recieved a call from the Bell Hop telling me that my car lights were on. I immidateely dressed and walked to the complete other side of the hotel to find my car was fine. When i asked the front desk who called me I was told "it had to be a crank call". The caller had my name and color of my car...it was not a crank call, I insisted The front desk person (male) walked outside to question the Bell Hop. They admitted to calling me. When i told them my car was fine, they somewhat arued with me on where my car was parked. After proving to them they called the wrong room I received a lack lust apology, at best. Needless to say we had a sleepless night after that drama! I recommend that your staff make note of a tag number if they are going to make calls in the middle of the night.
December 24, 2012
Rated 4 out of 5 by KE45 Wonderful room, unsatisfactory Disney shuttle
Everything about this hotel was wonderful except for the shuttle service to the Disney parks. The shuttle had inconvenient, erratic pick-up and drop-off times and sometimes the last pick-up at the parks was well before they even closed. The buses were dirty and extremely overcrowded (many times there was standing room only). If Sheraton could get the official Disney shuttle service or another service that is more frequent and better quality, I would have no reservations recommending this hotel.
October 17, 2012
Rated 5 out of 5 by RegMerc Birthday Weekend
For my weeking birthday, we decided to stay at this hotel so that we can go to Disney. Elizabeth, the lady at the front desk was very professional, and friendly. After checking in, she did not charge me the resort fee because it was my birthday. That was very nice of her. The staffs were very friendly, specially Elizabeth. My birthday weekend was a bit better due the treatment and attention I got from her in regards to making sure that I was happy and relaxed.
I definitely recommend this hotel.
October 26, 2012