Rated 2 out of 5 by toejoe Beware A/C and Other Guests
My family stayed in early December, and had two suites with bunkbeds. Room was very nice and clean but the A/C was loud and very old style. Beware when making reservations, make sure you ask if there are any teams staying at the hotel, While we were there two football teams were there, they dominated the whole hotel, they were very loud late into the night or shouldd I say early morning, and my grandchildren were affraid to use the pool because of the screaming and rowdy play of these pop warner football teams in the pool.
December 9, 2012
Rated 3 out of 5 by jarm Not satisfactory
Room NOT Clean
Bath NOT Clean
Emergency Stairs smell very BAD.
Nobody recognize my GOLD member
July 31, 2014
Rated 4 out of 5 by Mike3347 nice place to stay
I have stayed at this facility several times over the years. It is my go to spot if I am near Disney or going to be staying in south Orlando.
Staff is very responsive to SPG members. This past time I had a little bump occur and two staff members, Gary and Anibel, both went over and above to see that I was satisfied. In fact, every staff member I interacted with seemed to be keen on providing excellent customer service to the guests.
I can definitely recommend this Sheraton.
June 4, 2014
Rated 5 out of 5 by Canadians I was impressed with your hotel
My daughter and I booked 6 nights at your hotel and had a great time. The room was very clean, and the staff(Michelle ) and her team, were very accommodating . The support staff including the cleaning staff , the valet guys were so friendly that it made staying at the sheraton a pleasure. Also the restaurant was amazing. We recommend the tuna, and the salmon for supper. It is centrally located so while we had a car, you didn't really need one as the hotel is in close proximity to several restaurants. Thanks once again .
June 26, 2013
Rated 5 out of 5 by KLave32 Family Orlando Trip
We had a wonderful stay at this resort and it became our little haven for relaxation and comfort after visiting all the tourist spots. The room size was lovely as well as the property itself. Wished I would have packed a swimsuit after I saw the heater water park area. But what shined the most on my trip was what I found in the loss prevention department. Upon arrival to the airport I discovered I left my laptop computer in my room. I contacted the hotel immediately and Luis in Loss Prevention was right on top of the matter. He shipped it to me next day air mail, gave me the tracking number and called again to let me know it was shipped. He is a true asset to this department and his compassion yet professionalism truly outshines my over all experience of this trip.
November 22, 2012
Rated 1 out of 5 by kthkeith Poor access to hotel
My room was in building 3 of the hotel. Access to the building itself is awkward at best. Small entry ways. Not enough room for more than 2 people to stand and wait for the elevator. One of two entrances is also a delivery entrance. I found my having to compete with cleaning people in the morning. The power went out in my room one of the nights. This building is also too far away from any of the business amenities, wifi service is also poor in this location.
Lastly the hotel is not charging $10 to receive UPS packages.
July 12, 2013
Rated 4 out of 5 by PeterVIP Perfect Family experience
Totally 5 star experience in a four star hotel. Sheraton Lake Buena Vista isn't five star like the famous ones, but the experience is 5 star.
Bianca worked with us for weeks before arrival, and made sure we were treated like VIP's. The family suites were perfect for families, the breakfasts were great, the pools and hot tubs were excellent,, but the staff steals the show here. ALL outstanding. Beyond 5 star. ALL of them.
Get family suites if you have kids. Sixteen of us had a wonderful famly vacation. You will too.
November 30, 2013
Rated 2 out of 5 by Jhauh20 Below Par
Room not ready till almost 5 at check in, common area of building 4 hallway was filthy. Room smelled musty in front of suite, bedroom area was better. Dirty Sheets, stained. Elevator out of service one evening.
July 25, 2014
Rated 4 out of 5 by CanadaMike Beautiful pool area
The hotel is freshly renovated and includes many conveniences including a terrific pool area, Starbucks coffee shop on site, Universal/Disney tickets on site. Within steps are several restaurants, with Pizza Hut adjacent to the hotel, and Olive garden/Dunkin Donuts right next door. Staff were very attentive to needs. We had a late flight, and they were able to accommodate a later check out at no extra charge, allowing us to stay at the hotel longer. I recommend this hotel, and look forward to staying here again.
February 9, 2014
Rated 5 out of 5 by Katelyn23 I adore this hotel!
It was my first time in Orlando, and it was my good friend's 23rd birthday so we were there to go to Disneyworld! The beds were heaven, and the staff was INCREDIBLE. So quick and attentive and sincere, you could tell it really was their pleasure to help you! The grounds were beautiful, the waterslide was awesome, the bartender, front desk agents, and housekeeping were super helpful. I also love that we got to buy our tickets at the hotel, definitely helped us out! Thank you Sheraton LBV. I will definitely be back!
August 24, 2013
Rated 4 out of 5 by Crystal54 Great Location
My stayed at this resort was very good. The pools are beautiful, the staff is great, rooms are clean.My only regret was the fridge. At first I thought the fridge wasn't working because it wasn't cool enough. The staffed said that they're not refrigerators but coolants?? went on to say not good for storing milk or it would go bad. They do advertised refrigerator...not true... is a coolant... and on top of that ice machines on 3rd and 5th weren't wrkng.
June 11, 2014
Rated 3 out of 5 by Mark111 This hotel is convenient to Disney.
I have used this hotel a number of times for its convenience to Disney. I did have issues checking out this time. Check-out is at Noon. We were late getting in the night before (Magic Kingdom was open until 1 AM). Went to get breakfast before they closed at 11 AM expecting to leave before Noon. When we got back to our room, cleaning had came in and actually put some of our things away in drawers. My son got concern about his iPad and my wife missed getting her flat iron. We think it must have been put in a drawer. Then, they try charging us another day because the cleaning people reported that we were still in the room. Remember, this all happen before the Noon check-out. I tried to checkout online thru the TV but couldn't so we just left since the front desk was so far away.
December 4, 2013
Rated 5 out of 5 by RonG SURPRISE
This hotel was beyond my expectations. The rooms were very clean and comfortable and a great size. The pools were also clean and the chairs comfy. The hotel is in a great location to parks and restaurants.
You can't go wrong by staying here.
July 20, 2014
Rated 4 out of 5 by Khow Overall it was a good experience...with only a few flaws
We booked this hotel off a groupon and previous friends recommendations. Overall our experience was good, although there were 2 aspects that were disappointing. We stayed in a room that was above the valet area and there were what appeared to be hired drivers that socialized well into the evening out there and were pretty loud. Would recommend that they find these drivers an area for this.
The other flaw was in the staff telling us that to use our $30 credit we could do a few different things including room service. We went ahead and did this and upon receiving our bill did not receive a credit. When checking out, the staff offered 2 resolutions which was to credit the resort stay which totaled $22 or send my bill to accounting and credit could take 5-7 days. This was disappointing.
March 18, 2014
Rated 5 out of 5 by Alfy Hotel is top value for my money.
Excelent option to enjoy when visiting family and friends in Orlance.. Great facilities, Hotel recently renovated with great taste and making top value of my dollars. I feel very comfortable , with a lot of privacy and great service. I am repetitive visitor, I am not looking for other options.
July 15, 2014
Rated 2 out of 5 by Linda2121 Deli Staff should be replaced
Order a Club sandwich in your deli. Wednesday night the 22nd of January. I asked the man behind the counter if he could recommend anything on the sandwich list. He went on to say he doesn't eat anything from here like it was bad or something. I went on to order a sandwich that actually looked good until he cut it in half. This was a very small $9.00 half. He was very distracted with his other buddy in the deli eating there food from the restaurant. They were very uninterested in helping anyone. Everyone that came to the counter was bothering them. Not impressed by any of the staff. Gave us a key that did not work. No direction to our room, we had to come back down and ask again. Its the staff that will keep me away. Really not customer friendly and I'm pretty easy going traveler.
January 29, 2014
Rated 3 out of 5 by Lisa79 This hotel has good location
the front desk staff were amazing,
The pool bar/resturaunt staff were awful. they were unattentive. It was difficult to impossible to get their attention for service at the bar or pool side. Our cheer group has stayed at the hotel for years and have never experienced such sub standard service. that would be one reason I hesitate to recomend the hotel. i know we are a large group but your kitchen staff know we are coming months in advance and should be prepared food and service wise to accomodate our needs.
March 12, 2013
Rated 5 out of 5 by Becky75 Great hotel
I enjoyed our stay on the hotel. We stay on building 3, the bad thing is only 1 elevator is working because of the construction. I get a promotion under the door from a Pizzeria. Is a rip off. I have to cancel my credit card, watch out, don't order nothing unless is the hotel. Please go out and eat. there is a lot of places near. We was tired and we always do that on our trips but this time was a scam. Pool is amazing, my daughters love it. Cons. not enough pool towels.
May 19, 2014
Rated 1 out of 5 by LIlluke Disappointing
The hotel has recently been upgraded with newer emenities. If you are looking to rest after long days in Orlando you may want to look elsewhere. The beds were very comfortable however the music never stopped playing outside around the pool throughout the night. The volume would randomly get louder and then lower. A party across the hall also went on throughout the night with yelling and loud music. A call to the front desk did nothing. They acknowledge that they know who it was but did nothing to stop it.
October 30, 2012
Rated 4 out of 5 by Chip66 Nice but security concerns
Room was clean, staff was very helpful. Jason was very nice, but maybe understaffed. None of the card readers worked to prevent access into our building. You sign out towels by providing your name and room number. Anyone could look and charge things to your room or know where you are staying. The activity's at the pool for the kids cost money which is not told to you in advance especially since you pay a resort fee, was disappointing. Rented a cabana which was nice but very small. hard to watch the T.V.
April 1, 2013
Rated 1 out of 5 by Anthony1 add on resort fees
Since this is a resort they will automatically add on a fee per day regardless if you use the "resort" or not. Basically anything facing the road is loud, and there is no real benefit if you plan to go to any of the Disney locations vs staying here. They have benefits that tie into staying and going there, this does not..When you do have a question about your bill... don't expect a follow up call. I left 3 voice mails over 2 weeks and heard nothing. I finally called corporate for an explanation.
March 14, 2014
Rated 4 out of 5 by Trapper Great Staff
We have stayed at this hotel before and after the renovation. It is resort hotel for sure but the staff is great and the food in the restaurant is good but once again the staff is great. Lots of tourist clearly but the staff makes everyone feel great. Even calling the hotel ahead of time is a good experience. We use this hotel as a "staycation" since we live in East Orlando but are season passholders and aren't disapointed. Great Platinum recognition.
May 29, 2014
Rated 5 out of 5 by Jessnac Always meets and Exceeds my expectations
This was my second time to this hotel and all I can say that I can not ask for any better stay. All was great, staff exceeded expectations and is very friendly. They were also able to upgrade my room even with a very high occupancy, so Thank you to the staff and very special Thank you to Gil Reyes Resort manager. I would recommend this hotel to anyone that is visiting Orlando, family friendly, minutes away from Downtown Disney, Disney parks, Sea world and Malls....great lcoation and wonderful staff.
November 6, 2013
Rated 3 out of 5 by Media43 Good value
We have stayed at this hotel many times. It is a good value for the money. The whole hotel has been remodeled, including the pool. Rooms are clean and new, pool area is nice for a hotel it's size. We have never paid over about $90 a night and never would. It is a very nice 3 STAR hotel, not anywhere near a 4 STAR... It is great if you want to go to the Disney parks and drive, not sure about buses. Some of the other guests seems a little sketchy
June 2, 2014
Rated 2 out of 5 by Thall22 Sleepless Night
At 12:50 am I recieved a call from the Bell Hop telling me that my car lights were on. I immidateely dressed and walked to the complete other side of the hotel to find my car was fine. When i asked the front desk who called me I was told "it had to be a crank call". The caller had my name and color of my car...it was not a crank call, I insisted The front desk person (male) walked outside to question the Bell Hop. They admitted to calling me. When i told them my car was fine, they somewhat arued with me on where my car was parked. After proving to them they called the wrong room I received a lack lust apology, at best. Needless to say we had a sleepless night after that drama! I recommend that your staff make note of a tag number if they are going to make calls in the middle of the night.
December 24, 2012
Rated 4 out of 5 by KE45 Wonderful room, unsatisfactory Disney shuttle
Everything about this hotel was wonderful except for the shuttle service to the Disney parks. The shuttle had inconvenient, erratic pick-up and drop-off times and sometimes the last pick-up at the parks was well before they even closed. The buses were dirty and extremely overcrowded (many times there was standing room only). If Sheraton could get the official Disney shuttle service or another service that is more frequent and better quality, I would have no reservations recommending this hotel.
October 17, 2012
Rated 5 out of 5 by RegMerc Birthday Weekend
For my weeking birthday, we decided to stay at this hotel so that we can go to Disney. Elizabeth, the lady at the front desk was very professional, and friendly. After checking in, she did not charge me the resort fee because it was my birthday. That was very nice of her. The staffs were very friendly, specially Elizabeth. My birthday weekend was a bit better due the treatment and attention I got from her in regards to making sure that I was happy and relaxed.
I definitely recommend this hotel.
October 26, 2012
Rated 5 out of 5 by MNGirls Exceptional Service
The service that we received while staying at the Sheraton Lake Buena Vista Resort exceeded our expectations! We stayed at the resort for 9 days. We loved the location there was lots to do within walking distance. The rooms were comfortable and clean. We liked how secluded the pool area felt, you would never have known the hotel was on a busy road.
We especially appreciated the exceptional service that we received from your staff. Nathan, Julian and Danny went above and beyond to make sure that we enjoyed our stay. You have some great employees! We appreciated that Nathan offered to hold our luggage with the valet while we waited for our shuttle so that we could enjoy our last day in FL. This is just one of many examples of the hospitality we were shown while staying at the Sheraton.
March 6, 2014
Rated 5 out of 5 by Path Comfortable Stay near to Disney
We stayed for three nights at Sheraton Buena Vista on our daughter’s birthday treat in Disney. The hotel is very close to Disney and lots of restaurant option nearby. The hotel seems to be newly renovated and it looks great. We really enjoyed the pool and the ambiance inside the hotel. They have hot breakfast with lots of options. The room was spacious with comfortable bed. Internet wifi was free and $10 parking per night was among the lowest I have seen as compare to some of the other hotels.
October 10, 2012
Rated 5 out of 5 by Howie59 Great Experience
This hotel is a great place to stay and relax. The pool area is real nice. The rooms are clean and well furnished. The staff is great! easy parking and near many restaurants.
July 19, 2014