Rated 1 out of 5 by IAMSS2013 MY VIEWPOINT ON THIS FACILITY
Whereas the Restaurant staff seemed trained and eager to please, the front desk was exactly the opposite.
On the last day (Saturday) we finally had 1 person on the FRONT DESK who seemed like he deserved to be there.
I think you folk should look at HR a little more seriously.
August 7, 2013
Rated 4 out of 5 by poppad Business traveler
Staying at a high quality resort with accommodating staff is a must when you have to travel every month. This venue is great to have family with you and taking advantage of the "Big D" and other quality amusement activities. has something for everybody!
May 15, 2014
Rated 5 out of 5 by John55 This hotel has an excellent location from Disneyland (close)/ Comfortable
The hotel's location from Disneyland was excellent, the rooms were very comfortable, the shuttle was great, the staff at check in made you feel welcomed, and the room service for food was excellent! Will stay there everytime we go to Disneyland. The pool and spa were great!
September 18, 2012
Rated 3 out of 5 by Untidy12 Absent Housekeeping
Housekeeping was either understaffed or incompetent. Room service tray remained uncleared from the hallway outside my room for close to 24 hours, and despite leaving my room at 7:30am and returning at 1pm, no housekeeping visited my room - and this was on the Club Floor.
May 26, 2012
Rated 4 out of 5 by JFoster Nice Stay
This hotel was clean, comfortable and has a nice staff.
August 4, 2014
Rated 2 out of 5 by qwer Dirty Room
The room had numerous stains on the carpet, mounds of dust in the corners on the floor (hasn't been vacuumed thoroughly in a long time) and the furniture looked like a truck ran into it. A waist of my points, wish I could get them back and use them in a different hotel.
November 18, 2013
Rated 3 out of 5 by Paul52 Anaheim Convention
Could not work because the WIFI signal was so week it kept dropping you off. Could not pull up spreadsheets. too slow. "Club" was not very nice. Hot water for shower took so long to get warm. Wasted sooooo much water. Crazy for a state in such a drought condition
March 1, 2014
Rated 4 out of 5 by mzzC Minor complaints
My only concerns were the temperature in the meeting rooms was exceptionally COLD.
The bread an buns used for a few of the meals were dry and unfresh
July 14, 2014
Rated 4 out of 5 by MannyLA Hotel Review
Televisions need to be fixed. Every time you change a channel, it says No signal...After several tries, you finally get reception.
July 17, 2014
Rated 5 out of 5 by Kevinsac Very small room
First time at this hotel. Arrived at 9:00 pm, left at 7:15 am. Facilities were fine, but as a PLAT member on the Club Floor, I was surprised at the small size of the room. One night was fine, but I'd get claustrophobic if I had to stay two or more nights.
July 2, 2013
Rated 5 out of 5 by CandRW The beds are super comfortable!
We have stayed at this hotel several times over the past three years. We stay 3 or 4 nights at a time and the service, comfort and cleanliness has been consistently excellent!
The staff is especially helpful and kind!!
May 18, 2014
Rated 4 out of 5 by MJAK Nice and quiet
Stayed for the weekend and this hotel was nice and quiet. The staff was very friendly and accommodating. There is a Target right across the street in case you forgot something. Dining is within walking distance and you really don't need your car.
December 7, 2011
Rated 4 out of 5 by September Services
The waste basket in the bathroom was sitting on top of the closed toilet seat. Is that nomal?
The receptionist asked if I wanted my hotel bill emailed to me. I said yes and confirmed the email address. I did not receive the hotel bill via email.
September 24, 2012
Rated 4 out of 5 by ubtraveler1 Very nice room and Friendly staff.
As a platinum member, I was upgraded to a very nice, large room. All the staff were very friendly and helpful. The food left a bit to be desired and the Club Lounge, although very spacious and nice, did not serve any wine or other libations.
October 28, 2012
Rated 4 out of 5 by Cheermom Accomodations Issues
I recently booked two rooms there as I was traveling with my family. This was the host hotel for the convention we were attending. I traveled with four young girls. I specifically requested adjoining rooms. I understand that these cannot be guarantted. However, I specifically called the hotel early in the morning the day we were checking in to explain we would be there late in the evening, and that my daughters were young. When we got there of course, no adjoining rooms. There were honestly some really helpful front desk clerks. Sally was completely awesome, compassioniate and understanding. However, Julio the manager, he was AWFUL. He was completely unsympathetic to my situation and walked away. He left Sally the front desk clerk to deal with me. He never came back to help her, or us for that matter. He never expressed any sympathy and just said there was nothing we could do, but we could check other area hotels. Are you kidding me?? If it wasn't for Sally, we would have been in serious trouble. But she was at least helpful, nice and understanding.
April 8, 2013
Rated 4 out of 5 by hungl the hotel is still in a good condition
the room is clean and still new.
However, the breakfast and food at club lounge on the 7th floor are too simple and not attractive. The breakfast main food is the same for three days I stayed there !
There is no safe box in the room.
December 6, 2012
Rated 4 out of 5 by Kathy5 Nice, Clean
Staff was friendly, room was clean. Had a little problem with housekeeping leaving enough towels for 4 people. Front desk personnel very accomodating willing to resolve towel issue quickly. Carpet was damp and sticky when we arrived.
September 10, 2012
Rated 2 out of 5 by hchen Dirty!
The room is really dirty!
It is the most dirty SPG hotel i ever stayed at!
I saw potato chip remnants on blanket. The pillow was really dirty as well. I doubt the room was cleaned!
I will never stay at this hotel any more!
February 19, 2014
Rated 5 out of 5 by skpnj Great hotel
Convenient place to get in and out of Disney Resorts using their shuttle at a reasonable price.
Staff was friendly and helpful.
Room Service forgot to clean our room one day which was quickly addressed when I called front desk.
August 20, 2012
Rated 3 out of 5 by Lori4UCCsynod Starwood members for well over 14 years
We stayed for five nights. This is the FIRST time we have been refused access to the club lounge. Reason given "might run out of food, too many people already have access". NO housekeeping for two days.even after requesting.
July 3, 2013
Rated 5 out of 5 by NVFamily Garden Grove back on top!
We've stayed at this hotel many times and this past stay was excellent. Great service from staff, the room was very clean, and the food on the Club Level was great!
Kudos to the management and staff at Sheraton Garden Grove!
January 11, 2013
Rated 4 out of 5 by JEHNN Good hotel but extras are at a cost.
Hotel is located near Disneyland Parks, shopping and restaurants. Be ready to pay for extras, in room internet, roll away, fridge, etc... Hotel has shuttle service to/from the Disneyland Parks at an extra cost of course.
August 1, 2012
Rated 5 out of 5 by Jamerslyn Great Customer Service
This hotel is just a little way down the road from Disneyland and has become our preferred hotel to stay at when visiting the parks. Their customer service and rooms are far better than the other Sheraton in the area.
January 6, 2014
Rated 4 out of 5 by SOCATourists Great deal for the point value
We stayed here as a one-night stop before returning home. The rooms were comfortable and clean. It's a bit further than walking distance from Disneyland but if you're not looking for that specific feature, it's great.
August 26, 2012
Rated 4 out of 5 by cgeaster Convenience
The hotel is conveniently located near some good restaurants, has a shuttle to Disneyland, and near shopping malls across from Target. The room is comfortable and clean and the service is good.
April 20, 2014
Rated 3 out of 5 by traveler10 Good Experience
For the value, it was good. The parking lot needs total reconfiguring. The walls to the rooms are VERY thin. Did not use the pool or exercise room. The rooms were very clean and comfortable. Good size bathroom.
November 20, 2012
Rated 2 out of 5 by jmac poor housekeeping and over crowded shuttle
Hotel was in need of housekeeping. Carpets and all floors were dirty and in need of vacuuming. No towels at pool. Room service dirty trays in hallways for over 24 hours. The shuttle was not big enough for all.
August 2, 2012
Rated 3 out of 5 by Primo Amenities
I wish that the Sheraton would provide small refrigerators and microwaves. The king size room is very uncomfortable. The chair and table is looking outside the window. No where to sit comfortably in the room.
January 18, 2013
Rated 5 out of 5 by Kyle77 Clean Hotel and Great Location
I have stayed here several weeks this year and the rooms are always clean. Beds and pillows are comfortable. Housekeeping does a great job keeping the hallways and rooms clean. Pool and hot tub are nice.
July 19, 2012
Rated 2 out of 5 by Valerie Wi Fi is $9.95 a day - ridiculous
Cannot believe you have to pay for WI-Fi in your room. You can go to the lobby and use it for free - Who wants to sit in the lobby? Ridiculous - first time I have ever encountered having to pay for Wi-Fi
February 5, 2013