Rated 3 out of 5 by IPO1 Food needs work
I had lunch once, breakfast twice at the hotel and room service one night and all I have to say is that the food was very disappointing. Especially the breakfast buffet. The waffles were hard as rock, the eggs tasteless and the coffee undrinkable.
September 10, 2012
Rated 1 out of 5 by trebar1 Staff not prepared
Arrived friday afternoon. Understaffed front desk. One person at the valet parking desk
trying to get 25 cars in or out. Room was not cleaned on the next day.
Hotel was full so management should have made sure they had enough staff.
June 27, 2012
Rated 3 out of 5 by EFRO In need of an update
Expensive valet parking with no self park option. Rooms are old and show damage in furniture and equipment/fixtures. When having a DND sign, housekeeping should stop knocking on door interrupting calls or sleep. Room service menu is not updated.
December 16, 2012
Rated 5 out of 5 by GManPSU Amazing Views from balcony
Staying at this Sheraton makes you feel like you are not in a downtown hotel. There is minimal street noise and the view is relaxing. The bar staff was great and took care of all my needs. Looking forward to staying here on my next trip to TPA!
April 24, 2013
Rated 3 out of 5 by JoanneC Nice Hotel-Convenient but under construction
Hotel is conveniently located downtown and on river. Nice walk to Univ of Tampa. Only issue we had was the hotel was under construction. Very noisy. No adequate dining facility while construction was underway.
Should be done soon.
November 13, 2013
Rated 4 out of 5 by chage44 Great Location - Great Service
The Sheraton was wonderful from beginning to end. They were very flexible to work with, their location is great for a night prior to a cruise departure. Their shuttle service was smooth and reliable.
The hotel is clean and the staff was great!
April 9, 2012
Rated 3 out of 5 by RJR63 Air not working
Much construction going on in hotel. Noisy. The air conditioning was not working in the sleeping room. Lobby desk needs to be relocated....check in / out lines take up most of the lobby.
January 10, 2014
Rated 5 out of 5 by DivaLisa Excellent Location on Riverwalk
Hotel was clean and well maintained. Food was very good. Hotel staff was helpful, friendly and professional. Excellent location downtown Tampa right on the waters edge of Riverwalk. Get a balcony room overlooking water - you will be pleased.
June 12, 2013
Rated 3 out of 5 by SPG1 Hotel is showing it's age
We chose this hotel due to its proximity to the cruise port (about a mile away) and were pleasantly surprised to find that the hotel runs a free shuttle service to the port. Our room had been nicely renovated though the bathroom needed work.
May 10, 2013
Rated 2 out of 5 by Lucy Needs Help
I am a 90 year old Woman in a wheel chair and we could hardly move in the room, were told this was all they had and it was nearly impossible during our stay and very uncomfortable not to mention the constant loud noise in the hallways!!!
April 23, 2013
Rated 5 out of 5 by judson perfect
What a wonderful hotel... We were
here for some difficult times and were
treated wonderful.. Everything was
February 2, 2014
Rated 3 out of 5 by Marie46 Great staff, however..
We stayed one night and loved the location. The staff was very friendly and helpful but the room didn't appear to have been cleaned recently. It was very dusty and there were dirty handprints on the walls of the balcony.
April 1, 2013
Rated 5 out of 5 by Deb22 Great Location
Stayed for Gasparilla Pirate Fest. Could not have been a better location. We were right in the middle of everything.
Also, great place to stay for easy access to downtown Tampa and Ybor City.
Very accommodating staff.
January 28, 2013
Rated 5 out of 5 by Wendy Perfect hotel before our cruise
We found the Sheraton Riverwalk to be convenient, comfortable and perfect for our family of four prior to our cruise. Shuttle service was easy and quick and the staff was excellent. I would highly recommend this hotel.
April 7, 2013
Rated 4 out of 5 by Hoover Hoover
The front Bell Staff far excced my expectations each year and each stay, the main reason I stay!
The room that was to be a water view was if you tried your best to look over the flat roof, so not really a water view.
January 28, 2013
Rated 2 out of 5 by ronnied62 no sleep
hall way noise traffic noise what's more to say,if you can't rest peacefully what's the point of staying in an acclaimed hotel.
room needs some attention as to the paint and other things that are falling in disrepair.
March 16, 2013
Rated 5 out of 5 by Boston Hotel recommendation
The hotel is clean, inviting, comfortable and me all of our needs. All of the staff was friendly and accommodating. The restaurant and room service was excellent. Conveniently located near downtown and the Riverwalk.
May 13, 2013
Rated 4 out of 5 by Doc54 Conference Time!
I went to a conference at the Sheraton Riverwalk and loved my experience. The staff was extremely friendly and the food excellent. My room was clean and neat. Not elaborate by any means but fine because it was clean.
February 3, 2013
Rated 3 out of 5 by Lynn2749 Renovation urgent.
Hotel is severely out of date, with extremely worn out furnishings, carpets and structure.
The upcoming renovation can't take place soon enough.
On the other hand, the staff was wonderful, helpful and friendly.
August 31, 2013
Rated 5 out of 5 by Marcy459 Our stay
We stayed at the Sheraton as part of a Livingsocial deal. Our expectations were more than met, Your staff was exceptionally gracious and helpful and the amenities were great! Also, beautiful view of the river!!!
November 11, 2012
Rated 4 out of 5 by stephOne I didn't appreciate the parking fee of $18 a day
Loved the hotel, restaurant and location but I was disappointed in the parking fee. This wasn't disclosed to me until I arrived. Also there isn't much close by so you need to drive everywhere or take a taxi.
August 12, 2013
Rated 4 out of 5 by kagr Great staff!
Enjoyed the stay although the facility was being remodeled, along with work being done on the River Walk. Staff was exceptional and once rooms are updated, the hotel would be first rate.
November 25, 2013
Rated 5 out of 5 love this hotel
the staff here is amazing.....so accomidating. the rooms are nice, food is good in the restaurant (very good) and the location is wonderful. I've stayed here before and is ALWAYS great. Kid friendly too.
October 15, 2012
Rated 4 out of 5 by Sgpbw Loved this hotel
What a wonderful surprise. Our room was beautiful and over looked the river. The staff was so friendly and helpful. The free shuttle service was so nice and allowed us to easily see the city. Thank you.
March 31, 2013
Rated 5 out of 5 by JimK Very Helpful Staff
Hotel staff is very friendly and responsive to questions and needs. Property is well maintained and has excellent amenities. Convenient downtown location for business. An excellent value for the price.
January 22, 2013
Rated 5 out of 5 by Irene Health Issues
my SO had surgery in Tampa. I booked The Sheraton on my surgeon's recommendation for the rates and services provided. You lived up to the expectations and were very caring. All is well now.
May 27, 2013
Rated 1 out of 5 by Beth Business traveler w/reservation - sent elsewhere
I had an awful experience traveling to this hotel as a business traveler. My reservation was made in November for a late January stay to attend the AAPA conference. I had business meetings the day before the conference, requiring me to fly in a day early. Because I travelled from Seattle to Tampa, I had a late arrival but had been en route all day.
I arrived at the hotel around 10:30, only to find that there was no room for me. The explanation was that some guests had extended their stay. The hotel then sent me 30 minutes away to a completely unacceptable location – I could not stay there. The hotel then sent me to the Ramada and I wasn’t able to get into a room until midnight.
This whole experience was incredibly inconvenient. While the hotel covered this cost of the stay at the Ramada and my taxi fare, they did nothing to help me as a business traveler to find reasonably similar accommodations, and who needed to be rested and prepared for meetings.
I would recommend that in the future, the hotel make every effort possible to prevent this from happening to other business travelers.
February 20, 2013
Rated 5 out of 5 by Carole45 Excellent stay
Location is great. Close to Performing Arts Center. Staff is very helpful and the Hotel gives great service. We stay here often and will continue to. Beds are comfortable and room is quite large.
October 25, 2011
Rated 4 out of 5 by Mikus Nice Hotel
After a difficult check-in, the room given us was OK. The "River View" room wasn't exactly river view. It was a view of the garage roof!
However, room was nice and quiet, and breakfast was fine.
October 4, 2012
Rated 3 out of 5 by Common21 Nice location
Hotel had a noce location and views of the river. My room however was loud one night due to the fact I was near where the garbage truck cam early one morning. My room was on the second floor.
February 15, 2013