Rated 4 out of 5 by ubtraveler1 Nice club lounge and great view of the fireworks!
I stay almost every month and I am always given club access (platinum status recognition) and a gift card for food purchases. It is definitely a family hotel but the room is always quiet and peaceful. The staff are all attentive and friendly! I will continue to return!
October 6, 2012
Rated 3 out of 5 by G1234G 4 day stay
Room was good, clean and comfortable.
Hotel does not have its own dining room but a diner that works at the hotel with average food.
Staff at the front desk (not the concierge) are not nice, and snobby - Even a smile is too much to ask for.
Hotel is ok - nothing more.
December 8, 2013
Rated 5 out of 5 by Senia55 Nice stay
The rooms were clean and the beds were comfortable. The lounge was nice and so was the pool. Staff was friendly. The restaurant was fine but there were many other restaurant choices within walking distance to satisfy our needs.
June 2, 2014
Rated 4 out of 5 by ivorygirl1 Nice Visit
Hotel Staff Great.Snackbar Older korian woman never smiles and kind of rude.
Gift shop while shopping manager (guy) was scolding someone for closing the store a few minutes early in front of shoppers, thats a no no.But the Hotel was Clean Rooms nice loved the beds.
November 11, 2013
Rated 3 out of 5 by nickv room comfort and hotel access
air conditioning was not working well in the room. problems with back door access as well with our room keys even though they worked on other doors...very inconvenient when we unloaded our car and then had to reload and travel by car back to the front of the hotel.
January 21, 2013
Rated 3 out of 5 by RMB2014 April 11 - 14 , 2014 Stay
Great location next to Disney Resorts in walking distance. Hotel looking a little tired, facilities starting to look dated, pool area small, ideal for young families. Service was good by all staff, very friendly. Beds comfortable and got great rest.
April 17, 2014
Rated 5 out of 5 by grammer Great place to stay
We usually stay at a different hotel when visiting Anaheim. My friend always stays with you and we decided to give Sheraton a try. We were not disappointed. Wonderful staff and our room was great. We loved the ease of catching the ART bus and the parking.
March 21, 2014
Rated 4 out of 5 by Stacydhh Problem with SPG communication with hotel
My son and I traveled to Disneyland with a friend and her son. She is disabled and when booking the room through SPG I spoke to the agent about specific needs. The agent aid she had noted all our needs and the Sheraton Park would receive the information. When we arrived, we learned that this property did not even have the ability to meet our request. While the desk agent worked very hard to find us the best possible options and even checked with the other local Sheraton to accommodate us, we still ended up with a compromise that impacted my disabled friend. So while the hotel itself was well maintained and the staff did what they could to accommodate us. The communication of the SPG staff was disappointing because they did not tell me this hotel could not meet our needs and the hotel staff who received our reservations should have seem the notes in the system and communicated with us in advance to let us know our needs could not be met. While I am normally very happy with my Sheraton experience, this trip was disappointing.
August 18, 2013
Rated 5 out of 5 by Kimma "Sheraton at it's finest"
Hotel location was excellent. Within walking distance to Disneyland and many other options for your trip. Shopping, resturants and family entertainment all close. Very friendly professional staff to assist you at every moment. I know I would stay here again!!!
May 6, 2013
Rated 3 out of 5 by woodly61 great location
great location, beautiful hotel, great staff, outstanding housekeeping staff. reservation system is very strange. early reservations mean nothing as rooms are assigned on a first-come, first-served basis, so don't bother requesting a king. there won't be any.
October 21, 2013
Rated 5 out of 5 by Ricky001 On a scale of 1 - 5, I give this one a 6.
I have stayed at Sheraton hotels before and always enjoyed my stay. I have never had as fine an experience as I did at this Sheraton. They were professional, interested, dedicated, caring staff who wanted to be sure your stay was a great one!
April 26, 2014
Rated 5 out of 5 by jadetea This hotel was comfortable and clean
We booked the hotel to go to Disneyland. It was about a 10 min walk. With a toddler it was easier to take the paid shuttle and go back and forth in the same day. The hotel beds were comfortable and the location was great. The staff were all helpful and nice.
October 2, 2013
Rated 4 out of 5 by rtg50 Review
Great customer service
Just a few things housekeeping missed when replenishing the room- forgot cups for coffee maker, and forgot to provide us with a new floor mat in the bathroom, other than that they did a great job.
Everyone was courteous and efficient.
November 14, 2012
Rated 2 out of 5 by boodevil Hotel Needs Help
Air conditioning did not work. Front desk says at 65 degrees outside it automatically switched to heat. There was a van in the parking lot that had an alarm that sounded two straight days and nights and no one on staff bothered to try to do anything withit
February 4, 2013
Rated 5 out of 5 by HotelHopper Good to go for Week+ Stay
Everything was convenient and the staff very pleasant. Where my room was located I had to go outside the building to get to but other than that, a great time. Wish the Starbucks coffee provided in the room was a different selection, it's too strong for me.
March 10, 2013
Rated 4 out of 5 by March Handicap room - I am not handicapped
Overall the hotel was good, however we received a handicapped accessible room but are not handicapped, thus making the bathroom less than satisfactory, ( shower & toilet ), and the closet space was non existence due to having to accomodate the bathroom.
March 30, 2013
Rated 4 out of 5 by Paul2012 Internet service was poor
Room was ok, but only rooms with king beds are handicapped rooms?
Additionally, I needed to get work done, but internet in rooms was not working. I had to go to the lobby to work. And at check-out, had to pay for internet that did not work in the room.
June 11, 2012
Rated 5 out of 5 by Boodle perfect
The Hotel has wonderful service, from the front desk, the bell boys, housekeeping and the parking chaps where all so polite and efficient.
Our room was very clean and had plenty of hot water. Good restaurants in walking distance. I would give you an A.
September 1, 2012
Rated 3 out of 5 by Chris11017 Great location! Needs some updating!
Great location - short walk to Disney which is why we chose this hotel.
The rooms are small, beds are comfortable buts needs a little updating.
Definitely, not a bad hotel, but being a Sheraton, it needs to up is décor and enhance the rooms a little.
October 23, 2013
Rated 2 out of 5 by KJP1 Dissapointed
As a SPG Gold member, I truly feel that Gold status made no difference in the type of room and benefits that I had expected. The clerk at the front desk was very unaccommodating to any of my request. It seems that some of the other brands try harder.
February 26, 2013
Rated 4 out of 5 by Heaton90 Home away from Home
we have stayed at this hotel several times. It is our go to when we are in the Anaheim area. The only problem I had was really to do with the reservations from 800 and not the hotel itself. The hotel itself is excellent and of course we will be back
December 1, 2013
Rated 5 out of 5 by REA55 This Hotel is very inviting
Everyone was very courteous and attentive. The rooms were nice and comfortable. They really went the extra mile for my stay. Thank you!
July 8, 2014
Rated 5 out of 5 by hjnielsen Great Hotel with a better staff
This is our 6th trip to this Hotel. We love staying here since they have one of the best hotel staffs that I have ever met. They also remember who we are and are great with my kids. Its great to have a SPG Hotel like this so close to Disneyland.
October 23, 2012
Rated 3 out of 5 by Ritab Why was the pool so cold?
Overall everything was great but the pool was very, very, very cold. If it's too cold for kids, you know it's cold. It's hard to say I will stay there again if the pool is not heated since one of the reasons we chose this hotel was for the pool.
March 26, 2013
Rated 2 out of 5 by Andrew85 SPG Elite Status Doesn't Matter
I'm SPG Gold. I was given a room on the third floor next to the elevator even though my preferences state high floor away from elevator. When I requested a late checkout, the hotel wanted to charge me until I reminded the employee of my status.
January 1, 2013
Rated 4 out of 5 by Boo12 Housekeeping Issue
I put out the 'Do Not Disturb' sign on my doorknob but housekeeping ignored it and came in my room and cleaned anyway. I called the manager on site and was not satisfied with his response. (Plus I reserved a King room but was given a Double.)
May 28, 2013
Rated 1 out of 5 by Sol123 Dissapointed
Yvonne, the person who checked us in was less than welcoming. She failed to acknowledge gold status and proceeded to hand us our room keys without speaking. We were not offered a choice of any of the gold status benefits - spg points, late check out, complimentary beverage, Internet access, or "enhanced room." Despite our disappointment we proceeded to our room and discovered the key card did not work. My pregnant wife and I had to drag our luggage back to the front desk. We spoke to another representative and found out we were assigned to the wrong room! When we finally made it to the correct room we noticed an unusual smell - think mildew mixed with dead rodent. The bathroom tiles were filthy and the walls were paper thin. We could hear full conversations through the walls.
When we reviewed our room charges the next day we noticed we were charged for TWO nights of parking. We were there for one night only.
There were too many issues that inconvenienced our stay. The standards of this hotel are below satisfactory and we will NOT be returning.
September 26, 2013
Rated 3 out of 5 by Dgrason Adequate and functional
The top drawer to the dresser was broken. The beds were very comfortable as I've come to expect. The soaps would not lather when used. More than adequate number of towels. Did not really recognize me a an SPG member as other properties have.
June 12, 2012
Rated 4 out of 5 by contrarian2day Nice hotel
Very Comfy Beds, clean room, great staff and nice Gym. A little farther from Disney than expected; no free wifi; parking spaces are TINY - and I drive a compact; very small sink/dressing area (impossible for 3 to get ready at the same time)
December 23, 2012
Rated 5 out of 5 by Steph101 Within walking distance to Disneyland and restaurants
I really like the location it is very convenient!! The beds are hard, they could be a little softer.
July 15, 2014