Rated 1 out of 5 by NotaSheratonFan No responsibility? That's the Sheraton way.
After each of my calls to security, there was no responsibility for the outrageous noise outside of my room at 3:30 am. "We have a three strikes and you're out policy". So as long as the noise complaints are less than 3 days long, you are good at the Sheraton.
Too bad, so sad. Don't expect a good night rest. Fine for prom.
March 10, 2013
Rated 5 out of 5 by Carnitas Great Staff and Hotel to stay
Hotel and Staff were available and ready at all times to fill the needs at hand for our early and late events The hotel should be very proud of the place and staff that makes the hotel a welcome experience. Always a smile and caring personal doing the very best at their job for the Sheraton.
Kudo to you all. Sonya Webber
December 9, 2013
Rated 5 out of 5 by Shelbydozer Quality Experience
Everything about my stay was excellent ... with the exception of the size of the room. This was supposed to be an SPG Preferred upgrade (maybe the woman at the desk made a mistake), but the room was super small with 2 double beds. Maybe that's all the had left. :-/ Either way, the other aspects of my stay were excellent.
January 18, 2013
Rated 5 out of 5 by caneloaldrete this hotel has great vew
the staff very professional, and responsible and courteous,
July 9, 2014
Rated 5 out of 5 by Sam425 Great Location
The Sheraton Phoenix Downtown is a great place to stay when visiting the downtown Phoenix area. Its convenient to the convention center and transportation. Our room was clean and very comfortable and we also enjoyed the restaurant and bar during our stay. We were there for a convention and they were very accomodating.
October 30, 2013
Rated 5 out of 5 by Theresa39 Wonderful Hotel
I really enjoy staying here. Everyone is so friendly. The rooms are fabulous and comfortable. The night view from the hotel is awesome. It' a quiet hotel. Rooms are very clean. I've stayed here 3 times and never had a problem.
June 6, 2014
Rated 5 out of 5 by LOU812 HITS
Hotel was fantastic. I had a poor breakfast at the breakfast bar. Old stale food.
I felt the bar was overpriced. One premium drink for $16.00. Very expensive!!
June 24, 2014
Rated 4 out of 5 by saphire27 Needs Improvements
My room was not cleaned properly. I asked the front desk on Thursday to please have my room vacuumed. I requested that take place on Friday morning. I expected my room linens to be changed on Friday as well. I left the hotel to attend a meeting at the convention center, when I returned my room was not clean nor vacuumed. I again asked the front desk that evening to have this done on Saturday since i was tired, the linen was changed but the floor was never vacuumed.
Housekeeping did picked up 1 piece of paper from the floor, however, they left the M & M candies and the other paper was still there. The piece of paper they picked up was very visible, the other paper & candy were on the side of the chair. When I departed the room had never been vacuumed. I felt I had not been given the quality stay I deserved. I will return to Phoenix, In the future if I am a guest, I will request to view the room to ensure cleanliness. Your brand is credible, make your employees the same.
June 4, 2013
Rated 5 out of 5 by Dave Bed mattress needed replacement
The mattress needed to be replaced. There was a definite sag on both sides where one would sit on the edge of the bed. This detracted from the general room comfort.
On a positive note, I had an outstanding steak dinner at a very fair price in the hotel restaurant. I can highly recommend the New York steak dinner.
February 27, 2013
Rated 5 out of 5 by Terri152 Great hospitality!
We stayed here for 3 nights for our daughter's ASU graduation. When we inquired about the wifi password, we were immediately offered complimentary in-room wifi by the front desk. Late night food in the bar was excellent! Nice selection of wines by the glass.
May 17, 2014
Rated 5 out of 5 by GEE888 Quiet, Safe and Accessible to Everything.
I must say the downtown Sheraton met my expectations and more. Since I was travelling alone I was a bit anxious, but this hotel put me at ease immediately with their friendly service, room upgrade, great concierge, and its other many ammenities. Try their wonderful restaurant District-you will have a great meal!
August 4, 2012
Rated 5 out of 5 by BestMOM This hotel has the most friendly staff and always will to help.
All staff spoke in passing. Great service. Food was always fantastic. Room service was delvered quickly and food and service and commincation with the ordering was the best ever. Everyone always willing to help and take the time to be very nice and helpful. Great job to all staff, it was greatly appreciated.
September 13, 2012
Rated 5 out of 5 by Gage2004 Local stay
Stayed downtown for a concert and was very surprised on the attention to customer service that we recieved. Districts resturant was great, check in was smooth, all staff encountered were above par. Well worth the money.
June 3, 2014
Rated 4 out of 5 by DubbleD Bath room suprise
This is one of the best hotel I have stayed in on my business travel. I was surprised when I found that the shower curtain was unclean with small blood stains on it, I sure it was just over look because of a quick room turn. I must say I still will stay next visit. This is still a top hotel.
March 23, 2014
Rated 5 out of 5 by RAINC THIS HOTEL IS AWESOME!
I ABSOLUTELY LOVED STAYING AT THE HOTEL, I DIDN'T GET TO CHECK OUT THE POOL WHICH I REALLY WANTED TO BUT MY OVERALL STAY WAS EXCELLENT! I HAD A LITTLE BIT OF TROUBLE WITH MY ROOM ONE NIGHT TO NO FAULT OF THE HOTEL BUT THE STAFF WERE ON TOP OF IT AND MADE MY NIGHT AWESOME! THANK YOU FOR YOUR EXCELLENCE!!!
March 29, 2013
Rated 3 out of 5 by WI2252 Customer service was lacking
I have several issues with this hotel. First, my luggage was "delayed" when I arrived and was delivered to the hotel later that night. Although I called several times to request that they notify me when it arrived, they never called or left a message on my room phone like they said they would. I had to call the next morning at 630am only to be told they did not have my bag. Except when I asked them to double check, and oh, they did have it! Also, my roomate and I asked specificially that I pay for the first three nights and she pay for the last night...they split the room rate for each night between us anyway and we had to have this corrected off of our credit cards. On Saturday they did not come to clean our room, and by 4pm we called to request that they please come...finally an hour later they came to clean. On a positive note, the room service people were friendly and efficient and the food was great both in the room and at the restaurant. Another nice thing was the comfy beds.
October 31, 2012
Rated 5 out of 5 by Chas37 Great Experience
This is my favorite hotel in the US. I travel for a living and stay in many hotels/motels. This property is consistently professional, clean and really cares about their guest's comfort and needs. Truly amazing. It is the staff, for me, that makes the difference. I don't think you can find much better.
April 16, 2013
Rated 4 out of 5 The bathroom experience
Overall the hotel was great except for the very poor lighting over the sink in the bathroom. I found it difficult to shave an unlit face. The bathroom amminity service was needs improvement. Three days after check in, I was supplied with mouthwash, shower gell and lotion. Shampoo & conditioner were OK.
September 17, 2012
Rated 3 out of 5 by woodman0000 Our stay in Phoenix
The hotel and staff were great with the exception of the TV that we had to fight with to get out of the Sheraton page and slow WiFi. We won't discuss breakfast...
June 17, 2014
Rated 5 out of 5 by ctwesme Staff is excellent
I would just like to say that our stay was extra special thanks to Cedrick at check in.
Thank you for being so kind!
June 25, 2014
Rated 3 out of 5 by MG34 Pretty good overall
Good experience but for the WIFI. I was at the far end of the building and had a better signal from the hotels next door that from the Sheraton! Call twice the technical support but it did not make any difference.
On the positive side, the reception staff was extremely helpful when I checked in!
December 1, 2013
Rated 5 out of 5 by KWTerry Great Hotel but.......!!!
I loved my room and the excellent location to the convention center, etc. However, the hotel's restaurant, The District, was very poorly managed. One night our party of three arrived to have dinner and discovered a half-full dining room. Both the hostess and the manager insisted numerous times there were reservations for all the empty tables. After stating we had enjoyed a wonderful dinner the night before the manager offered to seat us in the bar but did not inform us the restaurant menu was not available ordering dinner. From our bar location we noted the empty tables in the restaurant remained over the next hour until we departed. Amazing mismanagement of the restaurant and loss of revenue (approx. $100-150) for the hotel from a Starwood Preferred Guest. Our cocktail waitress was friendly but confided this was not the first time her customers had this unfortunate experience. On a positive note, the rest of the hotel staff were very service oriented which made for an enjoyable guest experience.
February 19, 2014
Rated 4 out of 5 by gatorval25 package
ThE HoteL Itself Ok But TheyDropped The Ball On A Very Important Package I Paid For That I Needed ForAPresentation ComeToFindOut Its Still In Phoenix And No One Made Effort ToGet This ToMe When I WasThere And Also When IReturned Home I WasTold That Another Dept Handle It Somebody DroppedThe Ball
September 10, 2013
Rated 4 out of 5 by Shuta74 Business Trip Review
I stayed as part of a business trip in early June 2014. The weather was very hot outside, but very comfortable inside the hotel. The staff was very pleasant and attentive.
June 12, 2014
Rated 5 out of 5 by Larcon321 Visit To Phoenix
This was one of my best getaways in quite some time and I will surly stay at the Downtown Sheraton Phoenix very soon. Beautiful Hotel and Great Staff!!!!!
June 16, 2014
Rated 4 out of 5 by Green12345 enjoyed my stay!!!
the building was beautiful, the room was clean and comfortable. The meals that were provided by the hotel as part of my stay with Wells Fargo were fantastic, loved the oatmeal for breakfast!! The people were professional and helpful!! really nice location close to everything downtown!! thnks!!!
June 23, 2013
Rated 5 out of 5 by RosyBusiness Met all of our expectations
The staff was very friendly, and the facility was excellent. We enjoyed our business conference and luncheons we had at the on site restaurant. I would highly recommend this Hotel to any of my business contacts. We even had a Starbucks cafe on site. Again, great hospitality. Good job everyone!
July 24, 2013
Rated 4 out of 5 by RichQ Do not charge for in-room Internet access!!!!
I was shocked to see the charge, since it was not clear when I logged in that I would be charged. Very manipulative. Bad business decision. While the room and hotel were lovely, that you don't provide free in-room Internet access is absurd, and will take your hotel out of consideration for me.
February 22, 2013
Rated 2 out of 5 by cowgirl3949 Gouged with the price
The price of this "average" room was way too high. There should be free Wi-Fi in the room. The room didn't even have a shower cap to use. Had to hunt for the hair drier. There was only two pieces of paper to write on.
The bell staff and check in staff were very nice and helpful. .
March 10, 2014
Rated 5 out of 5 by Jason12 I would definitely stay here again
I stayed here while attending a conference at the Convention Center. The hotel is very conveniently located close by. My room was very nice and the staff very attentive. Overall, this was an excellent stay and I would definitely choose the Sheraton Downtown again if I return to Phoenix.
August 6, 2012