Rated 5 out of 5 by GymMom Perfect Place, Perfect Location
From the minute we stepped into the hotel to the minute we stepped out we had a wonderful time and the staff was outstanding. Friendliest employee goes to Sara at the front desk. If ever in the Phoenix area again we will be back.
April 15, 2013
Rated 4 out of 5 by LSkusa April 2012 - Phoenix
Thank you Sheraton Downtown Phoenix, I attended a conference held at your hotel and from Tom at the front desk to checkout the STAFF is great. It was a pleasure to stay and look foward to being back if I need a hotel in Phoenix again
April 30, 2012
Rated 5 out of 5 by dj1965 Big hotel property...small hotel attention
I was pleasantly surprised to stay at a conference hotel where the facilities were maintained with the attention of a small property and the guest services at each contact point were so warm and welcoming. Would definitely return.
February 27, 2013
Rated 4 out of 5 by steph69 phoenix
Overall, the hotel was nice and staff were friendly and helpful. Have to pay for internet in rooms and vending machines did not work on floors. rooms were noisy, hearing trucks unloading supplies at 5am and people talking in halls.
September 24, 2012
Rated 5 out of 5 by DMGNSF Went for a meeting///
and enjoyed my stay...only thing I would change would be put coffee out for early risers (east coasters). It is in the room...but some in the lobby would be nice...Starbucks opens at 6:00 but many were in your lobby from 4:00 on...
September 24, 2012
Rated 5 out of 5 by Business29 So much better than I expected
I have had many bad experiences with Sheratons before but this one was delightful. The atmosphere was upscale and clean and the staff was very, very helpful. It was such a relief when we checked in to find out it was so nice.
February 25, 2013
Rated 5 out of 5 by TN1971 Great Hotel
I stayed here for a conference that was being held in the hotel and was completely satisfied. The hotel was very busy as there was several conferences going on and there was always someone on staff willing to help if needed.
February 27, 2013
Rated 3 out of 5 by ask11 Room Quality
Poor quality of room with scratched furniture that has seen better days. Poor quality of bath products with bare minimum (just like a motel) items provided. Towels were rough and dingy. Limited TV channels with a small TV.
March 24, 2013
Rated 5 out of 5 by Sara58 WOW! Excellent Digs!!
The Sheraton Phoenix Downtown Hotel is a very elegant place to stay. Everyone is so friendly, the food is delicious and the rooms are wonderful. If you want to be pampered, this is the place to stay. I plan on returning soon.
August 24, 2012
Rated 3 out of 5 by Thomas143 Staff Support
I was greatly disappointed by the staff and the support they offered. I will probably not stay at this hotel again. I had several request but never got a response. I checked out the next day and that was another story.
March 17, 2012
Rated 4 out of 5 by Ms40 No shower? Not even cold water
See below. I have never stayed a hotel. Even a low cost hotel that did not offer a hot shower. It is very difficult to travel all day and work/activity till 10pm then wake in morning to NO shower before an important meeting.
December 17, 2012
Rated 3 out of 5 by Tiger4 Freezing in Phoenix
There were only two room temps, freezing and hot with no air. The beds needed replacing. The one I was sleeping in was tilted just enough to interupt a good nights sleep.
Room service, the restaurants and staff were great.
September 16, 2012
Rated 4 out of 5 by Ashley Staff
I am a Starwood family member. When I checked out at front desk I didn't receive my 50 percent off on food. They said call from room and push 0 and they would give me my 50 percent credit.
Then they didn't. Frustrating.
March 17, 2013
Rated 5 out of 5 by Marski21 Sheraton Downtown Phoenix
Service was great, room was great, price was great. The only downfall was that some of the bartenders think a twist is the same as a slice, and if that is the worst thing that happened, you can bet it was a pleasant stay!
January 17, 2013
Rated 4 out of 5 by kindah guest
I would have liked more drawer space.
August 29, 2013
Rated 4 out of 5 by mcf872 Amenities
I'm on the road a lot and bring my own food with me to save money and because I am a vegetarian. Being charged $10.00 for a microwave kind of negates this ability. It might be different if I was on vacation, but I'm not!
December 30, 2012
Rated 4 out of 5 by Aspen13 Great convention hotel
Nice location while at conference at the convention center. Staff very attentive, comfortable beds, very good restaurant attached to hotel. Within walking distance of several downtown restaurants and light rail station.
February 14, 2013
Rated 3 out of 5 by rachelmerit Some good, some bad.
The Good-- Rooms, Pool bar, Fitness Center, Lobby Bar.
The Bad--wake up call at 5am that was not asked for, 3rd party in charge of garage and not communication between hotel, and downtown Phoenix is like a ghost town!
January 24, 2013
Rated 5 out of 5 by Carl77 Wonderful Experience.
Great Convenient Location. Wonderful Restaurant with attentive service and delicious creative cuisine. Hotel staff helpful and informative. I'm looking forward to another stay when I want to enjoy an event in Phoenix.
January 1, 2013
Rated 2 out of 5 by 13579 no hot water
no hot water in shower. A/C unit noisy
August 28, 2013
Rated 4 out of 5 by gymmom13 great stay, but shower did not work
All was wonderful, but the shower knob did not work, and we all had to take baths! It was only one night, and I did not want to hassle with waiting for somebody to fix shower when kids had to clean up and go to bed.
February 18, 2013
Rated 3 out of 5 by loyalty2012 Less than ideal
As a loyal SPG member, I was surprised to have been placed in below than average room. The long linear building has all of its rooms facing either the north or south mountains with large windows facing these views. The corner rooms have 3'x4' windows that face the east and west. I was placed in one of these less than standard rooms which was at the very end of a very long corridor. The room was claustrophobic. It had more furniture than necessary which to me was compensation for a not so great room. I was booked for 3 nights but decided not to make an issue of it. On the last night, I returned late to the room after a very long day to find that it wasn't even made up by the housekeeping. It was the tipping point. I met with the night manager regarding these points which took him aback. He did his best to compensate for the underwhelming visit but the best he could do was a complimentary pass to the SPG Club for the morning. As a recommendation, SPG members should be presented with the options of the ideal rooms available - view, proximity to elevators and floor level.
December 20, 2012
Rated 3 out of 5 by Mkacrim Great location
The security was good and the bell service was fantastic. The location is ideal for baseball games, within walking distance. The staff was able to recommend safe and reasonably priced transportation and great dining.
June 30, 2012
Rated 5 out of 5 by Patti533 Very courteous
You outdid yourselves! Very nice acomodatins, and clean!!! Loved the free water in the room! Lobby area with bar right there was very friendly and beautifully designed with the orchids, etc.
Love the gift shop too!
August 16, 2012
Rated 5 out of 5 by BigSwede81 Great Stay
Overall hotel design is great, the lobby is spacious, the restaurant had a great menu and the staff from the entrance to exit was tremendous and helpful. Not one complaint, the stay was beyond expectations.
April 8, 2013
Rated 2 out of 5 by Matt More Money
Hotel rate: Average
Taxes: Too much
1 phone call to operator: $2
Restaurant: Too Expensive & Nasty food
June 3, 2013
Rated 5 out of 5 by BG52 customer service
This hotel was very clean, convevnient and has easy access to public transportation.The pool was well maintained. Our host(Karla) was the most knowledgable and friendliest of any Sheraton that I have been to.
September 27, 2012
Rated 2 out of 5 by Jane2013 Hotel staff need more training
The hotel staff need more training. The ladies at the reception desk need more training on being courteous to guests or hire mature ladies with experience to be receptionists.
June 9, 2013
Rated 4 out of 5 by Will2343 Parking
Was charged $17 for self parking in the hotel garage. This should be included in the price of my room not as an addition charge. I was not happy with that aspect. Would like to of known up front.
February 16, 2013
Rated 4 out of 5 by Freeman2012 Service is excellent
Booking agent made a mistake on my check in date, the hotel front desk staff helped me went through a long discussion with the booking agent to fix the problem and avoided a cancellation charge.
February 16, 2013