Rated 4,2 out of 5 by 442
Rated 5 out of 5 by BaltimoreRaven31 relaxing
We drove there from Las Vegas for a concert my daughter wanted to attend. We had more fun in Phoenix than in Las Vegas. The hotel was excellent, no complaints at all. The staff was efficient and very helpful. Everyone was so nice.
23 de febrero de 2014
Rated 5 out of 5 by DickJ37 An Outstanding Hotel
Everything about the hotel is excellent. The service was great. We could control the room temperature to our liking. The bed was very comfortable and the TV worked well. The only area of improvement would be to expedite the check in process.
20 de febrero de 2014
Rated 5 out of 5 by LisaJ Great staff
Your front desk staff and concierge staff were extremely helpful. We were there for a national Real Estate conference so it was very busy all of the time. The added level of service at check in was much appreciated.
20 de febrero de 2014
Rated 5 out of 5 by KWTerry Great Hotel but.......!!!
I loved my room and the excellent location to the convention center, etc. However, the hotel's restaurant, The District, was very poorly managed. One night our party of three arrived to have dinner and discovered a half-full dining room. Both the hostess and the manager insisted numerous times there were reservations for all the empty tables. After stating we had enjoyed a wonderful dinner the night before the manager offered to seat us in the bar but did not inform us the restaurant menu was not available ordering dinner. From our bar location we noted the empty tables in the restaurant remained over the next hour until we departed. Amazing mismanagement of the restaurant and loss of revenue (approx. $100-150) for the hotel from a Starwood Preferred Guest. Our cocktail waitress was friendly but confided this was not the first time her customers had this unfortunate experience. On a positive note, the rest of the hotel staff were very service oriented which made for an enjoyable guest experience.
19 de febrero de 2014
Rated 5 out of 5 by Callaref Beautiful hotel
Great hotel for a business meeting. Wish the in room dining menu had a few more selections. All in all a great experience.
15 de febrero de 2014
Rated 5 out of 5 by Jamie2014 Room staff best I've seen
The hotel was beautiful and the staff was excellent, especially the hotel room staff was the best I have seen in a very long time.
11 de febrero de 2014
Rated 5 out of 5 by maryannaz HELPFUL STAFF
ORIGINALLY I had a reservation mix up and Sarah @ the front desk made it a very smooth fix! I was all worked up for nothing...THANKS!
10 de febrero de 2014
Rated 5 out of 5 by Kathryn52 Great value
This hotel was clean, comfortable and in a good location.
The room was quiet and spacious.
8 de febrero de 2014