Rated 5 out of 5 by SilverB Location
Perfect place to stay to see a Tides game. Staff was helpful and friendly. Room was pleasant and clean. Will return.
August 7, 2012
Rated 5 out of 5 by Alpa Location!
We only stayed for one night. Everything went VERY well! We'll definitely return in the future.
May 28, 2013
Rated 1 out of 5 by Edward413 United National Supreme Council
Hotel Has Large Sleeping Space, Large Meeting Rooms, Excellent Food Services, And Friendly Respectful Employees.
February 11, 2013
Rated 5 out of 5 by Hideki Great 4 Star Hotel
I really enjoyed staying at this hotel.
July 18, 2013
Rated 3 out of 5 by Diane4 The beds were very comfortable.
The beds were great, the room was clean and we had a water view, but the hotel overall is in need of updating.
August 18, 2012
Rated 5 out of 5 by alan57 Excellent
The facilities were very nice. The room was clean. The staff was great and met every request without delay.
November 14, 2012
Rated 4 out of 5 by Tano Location
Good location, friendly service and clean rooms. Should look into free internet and better parking options,
August 20, 2012
Rated 5 out of 5 by Pandaluv Nice stay
This hotel was clean and comfortable, had a great view of the harbor. Would stay here again.
May 13, 2013
Rated 5 out of 5 by Katie55 VERY NICE
Booked with points very nice experience. Staff very pleasant . Rooms very clean & bed very comfortable.
March 11, 2013
Rated 4 out of 5 by Pete Great Conference Location
I attended with a conference group of about 300 persons and the facility and staff met our needs.
April 24, 2013
Rated 4 out of 5 by BattleshipSailor1 Norfolk Sheraton
All was good - need to focus on recycling some of the more dented furniture to keep up - ditto on sheers
July 25, 2012
Rated 3 out of 5 by Guest85 Guest
A lot of other hotel options in the area.
July 8, 2013
Rated 5 out of 5 by John1906 This hotel is in great location
Hotel was in perfect location in downtown Norfolk. Staff was friendly and assisted me in all needs.
November 8, 2012
Rated 3 out of 5 by stardust pool area
lacking in terms of cleanliness. no towels even after walking to the front desk to request them.
August 29, 2012
Rated 5 out of 5 by Keath Nice Hotel
Very nice hotel ... exceeded my expectations. Would not hesitate to stay there again
May 2, 2013
Rated 4 out of 5 by Loui Hotel Staff
We were delighted at the courtesy and helpful staff, They made are stay most enjoyable.
January 8, 2013
Rated 4 out of 5 by jackie000 Staff and services need improvement
Four hour wait for room. Unacceptable
Would not cash small personal check. Unacceptable
June 27, 2012
Rated 5 out of 5 by bigjake711 great staff
the resteraunt staff was just wonderful and met my every need they get an a plus
January 14, 2013
Rated 5 out of 5 by Edmund Great!
Great downtown location. Clean rooms and friendly staff.
May 28, 2013
Rated 3 out of 5 by Gundeck Overall good, but they swung at a curve ball
I am giving my stay an overall "average" rating because of a couple of issues I ran into. The first was when we were extending our stay. I needed to extend our stay by one day and when talking with the front desk they told me that I booked with PriceLine and not with Sheraton directly. I know this is not the case because I joined the SPG when I booked. Instead of arguing the point, I went to the cyber cafe to book another night. This is where the curve ball comes in. To my surprise when we returned that evening around 7pm, I discovered that our room never got room serviced. I then called the front desk and said they'd send someone. We left to tour Norfolk that evening and got back around 9pm. Still dirty sheets and dirty towels. I could have let this go however we had already opted for a couple days of being "green" and all four of us (myself, my wife and two small kids) had all used up the towels and needed some fresh ones. I walked to the front desk to have this rectified but it was already late and we needed to get the kids into bed. They gave us some breakfast coupons but that really didn't fix the issue.
That said, all of the interactions with the staff was exemplary and the facilities were great.
December 4, 2012
Rated 5 out of 5 by bbt7244 This hotel is a great location
Nice hotel and is great location for a night prior to boarding a cruise ship.
October 23, 2012
Rated 5 out of 5 by BSmith My stay
It seems a bit expensive but what you get for the price makes it worth it.
November 13, 2012
Rated 5 out of 5 by SWApilot Hotel is located conveniently in the center Norfolk
location Location Location this hotel has everything offer
May 4, 2013
Rated 4 out of 5 by Dana2u Hotel has a great view
Regardless of the mix up in communication, I really enjoyed the stay.
September 4, 2012
Rated 5 out of 5 by Bev314 This hotel exceeds every expectation
Thank you for providing luxury at an affordable price.
October 31, 2012
Rated 5 out of 5 by Boby Best hotel to spend your night after a long day
It's a very clean hotel and staff and very courteous.
December 21, 2012
Rated 4 out of 5 by DMac610 Niccceee!
For night it was cool. Love the staffs hospitality.
October 12, 2012
Rated 5 out of 5 by Mary Great Surprise
Thanks Sheraton! Keep Up the good work!
April 23, 2013
Rated 5 out of 5 by DirtyHarry Had a memorable stay at this hotel
Everyone at this hotel was friendly and helpful.
October 3, 2012
Rated 5 out of 5 by JBar57 This hotel rates high
My stay was great. The staff was on point.
March 25, 2013