Rated 2 out of 5 by Steve122 Noisy Hotel
Conference held at the same time as our stay. the guests in the room next door noisely partied outside in the hallway until 3 am despite complaints from several rooms and a couple visits by hotel personnel throughout the early hours. The front desk personnel were not anxious to get involved. Ruined the stay.
November 21, 2012
Rated 5 out of 5 by Cliff77 last minute reservation
We have stayed at the Sheraton Waterside in the past and each time we stay, it is very good. We had planned to stay with friends but at the last minute something came up and we had to scramble to get a place to stay. Sheraton Waterside came through with a nice room, great service, and another superb stay.
September 9, 2013
Rated 4 out of 5 by workhotel Business Traveler
I had a nice evening stay at the hotel. A member of the preferred staff desk could have been more directly helpful but she was able to get me the assistance that I needed. My only disappointment was having found a few small items on the floor that let me know the room had not been thoroughly vacuumed.
November 16, 2013
Rated 4 out of 5 by workhotel Business Traveler
I had a nice evening stay at the hotel. A member of the preferred staff desk could have been more helpful directly but she was able to get me the assistance required. My only disappointment was finding several items on the floor that made me feel as if the room may not have been thoroughly vacuumed.
November 16, 2013
Rated 5 out of 5 by rock01 EXCELLENT LOCATION
A great experience. Hotel was easy to find and conveniently located. Left my car in the parking garage for four days because I didn't need it to go anywhere because of the location of the hotel. Rooms were clean and well equipped. Staff were friendly and readily available. Far exceeded my expectations.
October 24, 2012
Rated 3 out of 5 by Brenda Missing something
If you just want a "room" this is okay. We went for a getaway and asked for a room with a water view (hotel sits right on the water!). After 3 tries..got a room with a balcony. But..the balcony has a wall! There is no water view from any room it seems. So, my specific request really was not an option.
April 8, 2013
Rated 4 out of 5 by boodles12 harbor festival
Staff was wonderful from check in to check out. Had my handicap Mother which is in a wheel chair. Room was a bit small for this. Bathroom was hard for her to get around in. Getting up and down from the toilet extremly hard for her. Requested a balcony but was told none available at time of check in.
June 10, 2013
Rated 5 out of 5 by EastCoastTraveler Short Stay/Great Weekend
Just wanted to drop a quick note to acknowledge the hospitality, professionalism and genuine attitude by Jordan, all of the gentlemen working valet, and Ronnie. All of the staff were great ambassadors for the hotel and Norfolk in general. I will certainly stay at this location again when traveling.
April 7, 2013
Rated 5 out of 5 by mandec88 this hotel has some of the best people working for it
Every person that we came into contact with in the hotel was the best. Rene that was working the omelette station in the City Dock each morning was a joy. working like crazy, getting everyone's order correct but still smiling and talking to each customer, what an asset she is to the morning crew.
October 1, 2013
Rated 4 out of 5 by mkbbcn Little Things
The phone lines in my my were non-functioning. They offered to move me to another room. After 4 attempts to get the internet connect estionablished, the staff could not get my name spelled correctly and I never was able to get "recognized" so I could use the inroom wifi. This was very upsetting.
January 28, 2013
Rated 3 out of 5 by TK01 Unsatisfactory
My bathroom was not clean. There was animal hair in the chair in our room. A member of the cleaning staff told me she did not speak English (and she was unable to help me). There were also two other couples with us who were preferred guest. They were given rooms on a floor for preferred guest.
August 20, 2013
Rated 3 out of 5 by KimDEB Nice View
Enjoyed the accommodations, and the view of the harbor was great!
Dinner in the the restaurant was not as memorable. Service was unattentive, and the food was prepared in a hurry.
It appeared as if the team was more concerned with closing prep than tending to the guests. Very disappointing.
July 22, 2013
Rated 3 out of 5 by TravellerFromAFar Frustrating
It was more frustrating to experience service from staff that were NOT accommodating or providing basic customer service. Though a hectic weekend (Full capacity) for the hotel; it should not excuse that customer service is paramount EACH and every time. Reviews are why this site was selected.
May 26, 2012
Rated 5 out of 5 by Mrjid1301 Awesome stay despite the noise
I had a awesome stay here despite the exceptionally loud guests in other rooms that were totally disrespectful and inconsiderate to others as they were drunk and running and yelling at one another from room to room. I lacked sleep because of it yet that is not the hotel or it's staffs fault.
January 14, 2013
Rated 5 out of 5 by ambertfam Great experience
This was our first time staying at this hotel. We got there earlier than expected and the front desk person didn't make us wait for our room. Room was very clean and neat and beds were comfortable. Best of all, it was a walking distance to places we wanted to go. JUST LOVED OUR EXPERIENCE!!
August 26, 2013
Rated 5 out of 5 by HungryandBusey Much Improved Restaurant Experience
I stay at Sheraton often. Lately at several locations the in-house restaurant food was very lacking. This hotel included. This stay, the menu was new and the food was excellent. Not only was their better variety, but the care in preparation, presentation, and freshness was all a home run.
March 22, 2013
Rated 4 out of 5 by Coloradogirl Very friendly staff
The breakfast in the resturant was excellent and the customer service exceptional. The entire hotel was very clean. I was a bit disappointed though that there was no soap in my room and also the cleaning staff were still cleaning at 7 pm in rooms near mine and the staff was rather loud.
May 29, 2013
Rated 1 out of 5 by Lee4930 This hotel leaves MUCH to be desired
After checking in and leaving my car outside for the valet as I was told (window down, unlocked, key in it), our room had a king bed instead of 2 queens (was on my reservation as such). When I went down to the front desk, I was told that was a "request" and they couldn't do anything about it. When I asked for a roll-a-way bed, they said they were out of beds (this was a business trip and I had two of my employees with me). When I went outside (1 hour later), my car was exactly where I left it (key in the ignition, unlocked) and there was NO ONE around. The door to the valet room was also open with all keys completely visible. Needless to say, I was livid and went back to the front desk to complain and all he said was "sorry". NOTHING was done to rectify the situation. Eventually (1:30 AM), we left, and checked in across the street at the Marriott. Your hotel was dirty, the rooms were small and the staff was, for lack of a better word, unacceptable. I got a room through the manager, Kristen, the next day. She was THE ONLY good thing about our entire stay. But we still had to move our bags (for the 3rd time) and the Sheraton wouldn't even send a van over to help so we lugged our stuff the 2 blocks back to the Sheraton. Also, the air conditioners make the loudest noise (like a bath tub draining, but louder) constantly. I slept so poorly my eyes were red-rimmed for 2 days (not a good look when you are the owner of a business). There were also homeless people that harassed us on the hotel property; literally right in front of the valet, who did nothing. I guess being harassed is better than having your car stolen...
I wouldn't recommend this hotel to my worst enemy.
May 5, 2014
Rated 3 out of 5 by jackie000 This hotel is water front
Room had several maintenance issues upon check in:
toilet seat had to be replaced
toilet ball and chain had to be replaced
one telephone was unconnected
wall thermostat cabinet was hanging off the wall and I could not adjust
Toilet had to be flushed when we entered the room at check in
June 24, 2013
Rated 5 out of 5 by HungryandBusey Good Food
I have stayed here over the years regularly and I appreciate something nice to eat at the end of what are sometimes long days. This Sheraton has really turned around the restaurant over the past year, and I have no reason to look anywhere else once I check in to pleasantly end my day.
August 24, 2013
Rated 2 out of 5 by itcmac0525 NO Air Conditioner
Stayed 2 days over July 4th, A/C barely worked. Went to Front Desk after 1st night and was told was problem over the whole hotel ,they had it resolved. Well 2nd day was worst not better, and top it off when I went to call for valet to bring car around, the phone in room didn't work.
July 7, 2013
Rated 3 out of 5 by EagleRock Ok but certainly not great.
It felt like "just a hotel" from the check in process to the check out process. I was only staying for a night on business but when I checked in the mention of Platinum level was "thanks for being SPG". I'm not sure if they didn't have any rewards or upgrades to offer at the time as they appeared to have a large conference going on that week. Your experience might be better.
I did let them know about their television not working properly - had to turn it on/off 12 times to get a digital signal instead of a fuzzy picture. Also the water temperature and water pressure on the 10th floor was troublesome during my stay. I mentioned it on checkout but no one took any notes and no one offered any explanation so it may have been an isolated issue or something they are aware of and unable to fix?
The restaurant and it's staff were the highlight of the stay at this hotel. Good food, nice folks.
A nice location and an adequate hotel that with a few small changes could be awesome. I would consider staying there again.
November 11, 2013
Rated 5 out of 5 by NYMIZZP SHEARTON NORFOLK WATERSIDE HOTEL
Each time I go to Norfolk and stay at this hotel it is like coming home. Everyone there are so professional (kitchen staff, hostess, front desk, ALL) and very responsive. This hotel is and will always be my GO TO hotel when visiting Norfolk for business or pleasure :-) :-) :-)
October 28, 2013
Rated 2 out of 5 by MBEE Dirty Bathrooms and Unconcerned Staff
I had two issues with this hotel stay. The first issue was the cleanliness of the bathroom, specifically the floor tile. The tile grout was filthy, black, and disgusting. Black is not the intended color as the tile along the wall where there was no traffic was white and clean. PLEASE CLEAN THE TILE GROUT!
The second issue I had was the loud music from a wedding reception. At around 10:30 my wife and I were trying to get some sleep and even though we were on the 8th floor the pounding music kept us wide awake. When I called the front desk to find out how late the music was going to go and to see if they could do anything about turning down the volume, I was told, quote, "I would be surprised if you could hear the music from the reception all the way up on the 8th floor." I assured the front desk staff that I could, indeed, hear the music and it was a loud thumping that was preventing us from sleeping. Their response was well, I guess we could move you to another room but it wouldn't help. Basically, too bad!
May 28, 2013
Rated 4 out of 5 by John37 good location an dservice
good location near all downtown area events. Room very comfortable. Stayed on club floor. Breakfast disappointing. No cold cereal; bagels, rolls somewhat soggy;
Limited fruit selection; egg sandwiches not very appealing.. Otherwise very comfortable hotel. Fitness center fine.
April 1, 2013
Rated 4 out of 5 by RIQUEENB Wonderful experience
The check-in staff was so very helpful, even asking if I wanted a balcony room. The room ws great and had a frig and microwave, which was not there last year when I stayed, but was greatly appreciated. Expect to walk to garage, perhaps they should consider a covered walkway.
December 25, 2012
Rated 5 out of 5 by Bhar62 The friendliest staff!!!!!
What a wonderful experience! The staff checking in and out were very friendly and timely. The breakfast staff always went above and beyond!!!! I was even asked in such a friendly sincere voice by one of the cleaning staff if my room was satisfctory -- how refreshing!!!!!
July 18, 2013
Rated 4 out of 5 Not enough info
I was not totaly info by the front desk on what my Wife and I had expected for the 10 Floor until the morning we where checking out. It was disapointing to find out these things were available after or on about checkout time. Would Recommend but info He/She on the Goodys
October 15, 2012
Rated 3 out of 5 by Mobilehabib Expected more
TV in room was not working correctly it would shut off and on by itself. The food in restaurant lobby was overpriced and the room service forgot part of my order. The phone in room didn't work properly so I had to walk all the way down to get the rest of my order.
February 9, 2013
Rated 5 out of 5 by joeshelnjoel Club level room
Club level room was very comfortable.The staff was helpful and friendly.My wife joking replied ,"short of staying in the Presidential Suite" it would have been nice to have bubble bath offered with the soaps and shampoos.We really did enjoy ourselves,thank you.
September 23, 2013