Rated 4 out of 5 by Lema3 Great front desk staff
The front desk seemed short staff. Felt bad for the staff because they were doing a million things, but still smiling. Janice was great. Area seem a little scary at night, but overall it was a nice hotel.
July 4, 2012
Rated 4 out of 5 by JK61 Nice, but cold...
Hotel HVAC worked loudly and continuously but never reached the desired temperature. This room was really cold. Otherwise, nice place.
January 16, 2014
Rated 5 out of 5 by Becky66 Brooklyn Sheraton staff
All the employees are exceptionally professional while still maintaining a very friendly, polite and helpful attitude. They absolutely bent over backwards to make sure all our needs were met.
November 5, 2013
Rated 4 out of 5 by ADF68 Brooklyn is a choice over Manhattan
College hoops at the Barclay Center and theater/dinner in New York provided for a perfect weekend by staying at the Sheraton in Brooklyn. Convenient to subway made the travel between venues a breeze.
November 23, 2012
Rated 5 out of 5 by Andie Excellent Hotel in Downtown Brooklyn
Are you looking for a hotel in the downtown section of Brooklyn, that is comfortable, professionally staffed, and excellent guest accommodations? Then, consider the Sheraton Downtown Brooklyn Hotel.
June 3, 2013
Rated 4 out of 5 by MontrealerQC Good experience..again
We come to Brooklyn often and have adopted this hotel as our base.
Just a note to thank Elizabeth @ the F/D for her professionalism and good cheer.
Keep up the good work....clients do notice.
August 4, 2013
Rated 5 out of 5 by ketri Best location near trains and shopping!!!
Great location, location, location and excellent rates stylish rooms.
February 5, 2014
Rated 2 out of 5 by TKreview Needs much improvement
the hotel was all in all okay. but the restaurant was horrible service. had several meals and routinely took 20 minutes for hamburger to arrive. for kecthup i was give PC packs...NOT bottle..
March 25, 2013
Rated 1 out of 5 by Mercyme The Worst!!!
I did not enjoy my stay here. The front desk staff did not treat me like a welcome guest, matter of fact I was treated like my service was not wanted or welcome even though I am a SPG member.
August 17, 2012
Rated 4 out of 5 by Candy29 Great location
Love the convenience of multiple Metro lines within easy walking distance. However, construction next door is currently making lots of noise during day time. Something to keep in mind.
October 1, 2013
Rated 5 out of 5 by elg2013 Courtesy, knowledgeable and helpful staff
The facility is current. The staff was excellent. The front desk staff at check in the evening of February 21, 2013 was some of the most friendly, courteous and helpful I have ever met.
February 24, 2013
Rated 4 out of 5 by NoWakeUpcall Loved the bed
The king sized bed with soft sheets was so awesome! The room was quiet. I paid more for the Starwood Preferred Guest lounge and was dissapointed they didn't serve breakfast on Sunday.
May 20, 2013
Rated 5 out of 5 by QHawk Northern Hospitality
Marie and her staff are not only the best…they make it look easy. Most hotels miss on some of the small things…this is not most hotels. There is a true sense of a home away from home.
March 12, 2013
Rated 3 out of 5 by weddingmamma Overwhelmed
A young hotel completely overwhelmed by the guest overload. Given time and patience perhaps this hotel will blossom - but right now it is struggling to meet the needs of its guests.
June 18, 2013
Rated 5 out of 5 by biztraveler1 Great place.
Very thing went well - great bed and great service.
The only issue was the hot water one day. For some reason, the water just wouldn't warm up.
All and all - a great experience.
June 5, 2012
Rated 5 out of 5 by misterB Friendly staff, great location
New to Brooklyn and the desk staff were very friendly and helpful helping us find our way around with good recommendations of things to do. All our needs were met at the hotel.
May 29, 2013
Rated 5 out of 5 by TiffyRH Great Hotel
Me and my family had a great night at the Sheraton. The service was great and the hotel and rooms are beautiful. I highly recommend this hotel to anyone visiting Brooklyn, NY.
February 11, 2013
Rated 4 out of 5 by NAT2MJM WiFi not so good
I spent half an hour on the phone to India to get the WiFi to work.
The WiFi wasn't included within the room rate
The WiFi went out several times in the middle of the session
February 24, 2013
Rated 5 out of 5 by ImageCatcher LEXMARK E260dn printer, Club Lounge, 2nd floor
I checked-in on Sunday(11/10) and was unable to print. This was referred to Tech Support.
It is now Tuesday(11/12) and the problem has still not been solved.
November 12, 2013
Rated 5 out of 5 by Tamara11 Perfect
The staff were wonderful and very helpful. My room was beautiful and I could see the Statue of Liberty from my window! Very close to subway and only 3 stops to Manhatten.
July 16, 2013
Rated 5 out of 5 by CHRJ Great place to accommodate any need!
We were forced to book last minute and unexpectedly, and had our dog with us on top of that! The hotel staff were so gracious and helpful and made a bad situation great!
July 31, 2013
Rated 4 out of 5 by kayjayp the hotel was nice and people helpful.
The hotel was well kept and neat. The folks at the front desk were kind and polite and helpful.
I would suggest this hotel to others coming to Brooklyn from out of town.
July 16, 2013
Rated 5 out of 5 by arnr SHOULD HAVE 6 STAR CATEGORY
stayed the night of our wedding. staff could not have treated us better. even upgraded to suite.
overall ratings:6 stars
every other category:6 stars
June 10, 2012
Rated 4 out of 5 by Nad1 A nice hotel, good location
I stayed for one night on a weekend trip to New York. A very convenient location, close to Metro, nice rooms, good service. Will definitely stay again in the future.
December 12, 2012
Rated 4 out of 5 by Bostonian Convenient hotel in downtown Brooklyn
We like the location & convenience factor.
We require very little from the staff & they deliver friendly check in services. We have stayed here five times.
February 24, 2013
Rated 4 out of 5 by Bam68 very relaxing experience......
My experience at this location was very relaxing. Staff was accommodating. Best experience was the Sweet Sleeper Bed.... ahhhhhh comfort! !! I will return.
February 12, 2013
Rated 2 out of 5 by NC0605 Hotel is okay
There are a lot of rules at this property that prevents SPG members from receiving the same benefits that are granted at other hotels in the SPG network.
July 23, 2013
Rated 5 out of 5 by Sparky1110 Wonderful Hotel!!!
Fantastic property and staff. In particular, the General Manager (Marie) is an extremely friendly and helpful person who made my stay much more enjoyable.
August 23, 2012
Rated 2 out of 5 by alexander55 Issues
No recognition of SPG membership-had to work too hard to get room I had actually reserved.
January 2, 2014
Rated 4 out of 5 by LilTiger Very good location in Brooklyn
This hotel was in a very good location to access everything we wanted to do and see in Brooklyn. It was not difficult to get to Manhattan either.
September 12, 2012