Rated 3 out of 5 by Pckelkins Worst hotel
I'm not a "frequent flyer" but I do stay in hotels 20 to 30 night per year. There was dirty old soap in the shower. Dirt on floor. I would not go back to this hotel ever.
The cleaning staff was marginal. Requests were ignored. We asked for extra coffee creamer is all. Never left it. Lots of little cleanliness issues.
Loved the pillows and the mattresses were very comfortable.
Fitness center to crowded
Noise and loud people in hall in early morning. Staff did help with this one.
November 14, 2012
Rated 4 out of 5 by Bibliopen Room 2234 - 01/11/2013 thru 01/13/2013
3rd time at this hotel. Very pleased previously. This time there were some issues. 2 lamps in the room did not work, go on. Called and waited 75 minutes for the "engineer" to show up. Changed one light bulb and ordered another lamp for the second non-functioning unit. Why didn't the previous occupants report this. In addition, the rug between the 2 beds was well worn and "bunched" up in several areas. A definite tripping hazard. Outside the room all was the usual 5 star service.
January 14, 2013
Rated 1 out of 5 by PissedoffCustomer777 Horrible Service and Knowledge
I've stayed once at the Sheraton, just this past weekend, and I will never go back to any Sheraton or any hotel in conjunction with the Sheraton again. I had a horrible time from the 40$ overnight parking, to a unsatisfactory check in, to even worse check out. Upon check in, the man at the counter took 10 minutes trying to explain why there needed to be another credit card on file for 50$ room charge that would be refunded in 5 days for incidentals, then upon check out the next day, when we paid CASH for everything, my credit card was not charged 50$ for incidentals, it was charged the entire room fee of $140, after we had paid cash. Worst of all, only getting in contact with a machine when trying to get my questions answered really set me over the edge, I will NEVER be staying at this hotel again in my life.
January 15, 2013
Rated 3 out of 5 by PhillyTrip Poor Response Time
The location of this hotel is great for any downtown event; however, the staff's responsiviness to our needs was very low. We requested additional coffee and still didn't receive it 2 hours later. In the end we ended up picking it up from the front desk directly. Otherwise, our experience was great and the staff was friendly and apologetic
September 2, 2014
Rated 5 out of 5 by queenmum philadelphia treasure
we were delighted by our recent stay at the downtown location. we were able to arrange a rental car for the rest of the trip as well as get shuttle info to and from the airport by contacting the concierge before our visit. the property itself was very nice; the public areas spacious and inviting. our room was nice enough that we didn't mind spending an afternoon in when it was raining buckets. we were close to virtually everything we wanted to visit. would definitely return.
September 7, 2013
Rated 2 out of 5 by JMarine This hotel Needs Major Improvement
During my stay of a week July 17-26, 2014 Me and my family experienced electrical blackout and no water one day where the staff offered glow sticks (REALLY??) Then a few days later an electrical fire which required all to be evacuated for 5 hrs through the stair well and I was 25 stories up. Management was not as responsive as they should have been and subsequently indifferent later to the plight of it's customers. Arvin Hall
July 30, 2014
Rated 1 out of 5 by delegate very disappointing
Right from the moment we arrived this hotel started to let us down. I reserved a King many weeks prior and they did not have that available. We ended up with the smallest room in the hotel. The halls were filthy, the cleaning staff very careless. A coffee spilled, that I reported, was never cleaned up.
The gym had many broken machines, the televisions did not work. The lobby was really cold, the breakfast room was cold, the bar restaurant service was slow and careless...
December 7, 2011
Rated 3 out of 5 by Lindaju8 This hotel is in a great location
Staff was very friendly and accommodating. Convenient Starbucks located in lobby. When kiosk was closed, hotel provided free coffee which was awesome gesture.
Downside is lobby carpets were dirty as were hallways where rooms were located. Bathrooms had no exhaust fans, only one sink, and shower liner curtain did have some mold. Room definitely was in need of a good dusting as well. Big minus for us was that room refrigerators were not included ..
July 2, 2014
Rated 4 out of 5 by Mags773 This hotel is comfortable
Nice bed. Good rates. Close to shopping and restaurants. Good food. Good in room coffee. Great view from 26th floor. Valet could be more attentive and assist guest with carrying luggage upon arrival and departure. Reception desk and bell boy friendly and professional. Bell boy welcoming and took time to show me room and coffee maker, etc. Asian bar man is nice. Room service delivery somewhat slow. Good hotel. I will recommend and return to this hotel.
June 23, 2014
Rated 5 out of 5 by RIchard50 Amazing Staff
We had an great stay. Marcus at the front desk was so friendly and went out of his way to make our stay wonderful. Our room was clean, had an excellent view of the city, and was more than comfortable. The location of the hotel is also fantastic. We had a short walk to The Franklin Institute, where we spent most of the day. We also had a fabulous dinner at Phillips on the property. The only problem we encountered was that the pool was too hot to take our child swimming.
January 22, 2013
Rated 5 out of 5 by GWYNYC Centrally located and very comfortable
This is our 2nd time at this hotel, it is in a good location and parking is convenient and inexpensive.
This time around we had spectacular view and when we had an issue with our room key the responsiveness was quick and efficient.
Check in took forever because a group came in, but they were handing out water bottles and tried to keep everyone happy.
I did not rate the food because we ate out.
August 11, 2014
Rated 3 out of 5 by LetterCarrier53 A terrible experience in Philadelphia
Fire week at the hotel. We were outside for hours with no contact from the hotel. None of the hotel personnel came to the people to give them water, chairs, blankets. We were sitting on the sidewalk. Many were given meal vouchers - most were not. Everyone was not treated equally. I was having breathing problems and asked to be moved to another hotel and all they could find me was a hotel in New Jersey! There's more!
July 28, 2014
Rated 3 out of 5 by Unhappywithservice Club lounge
The club lounge was advertised as open 24 hours, however, it did not say that there was no food, drinks or snacks, except for some sodas, water and apples. It only had breakfast each day which had very little options - cereal, some fruit, breads & yogurt. Hot eggs were only available on two of our five days at the hotel. No hot food was available on three nights of our stay. One morning we had to try three times to get a table. The cost of lounge was not worth it.
November 13, 2013
Rated 2 out of 5 by Ray20 This hotel is old and needs a lot of improvement
I expected much better from this hotel. While the room was good and I got upgraded to the club floor because I am a platinum member, the facilities were below average. The club lounge looks shabby and old. The front desk has average service, they never pick up the phone. I tried calling room service and the front desk about 5 times at night and got no response. I was in a suite on the 26th floor and had to go down twice, once because they deactivated my room key and the second time because there was a cockroach in my room! and I could not get through to anyone in Guest Services. The people at the front desk seemed almost annoyed that I had come down to tell them about this. I travel quite a bit and the other Sheratons I have been to are definitely not like this. I really hope the hotel gets the facelift it so badly needs.
July 5, 2012
Rated 5 out of 5 by MrTee Wonderful Experience
Great facilty, great location, wonderful friendly staff make me look forward to each time I visit this hotel. It is convenient to all downtown businesses, events, and tourist attractions. The staff, from top to bottom, is friendly and go out of their way to assist guests in anyway possible. I would not consider staying anywhere else in Philadelphia.
November 9, 2011
Rated 4 out of 5 by ni99 mostly a great trip
the hotel staff were really great. I did have an issue with the air conditioner, I mentioned it twice however it really didn't seem to get fixed as my room remained fairly warm in the 95 degree heat. It also leaked all over the carpet and up the bed frame. Upon my checkout, I did mention it again and the staff took parking off my bill due to the inconvenience which I really did appreciate. I will definitely stay here again as I come to Philly on a regular basis.
June 30, 2013
Rated 5 out of 5 by DG49 This hotel has professional customer service.
I'm looking forward to arriving this weekend and also expecting that my request for separate beds or an addition will be arranged .As the occasion for our visit is both personal and professional I'd like our hotel experience to be perfect.
I spoke with reservations today about my request and received excellent service from a professional customer agent who was polite and cooperative.
My previous Sheraton experience at a different location
was memorably good.
April 9, 2013
Rated 3 out of 5 by MW13601 Not what I was expecting
I understand that being in the city things will be a little more expensive which it was almost $200 for a room with a queen bed. The carpet was dirty and needed stretching. The shower head leaked. Besides that I had to pay $38 for overnight parking. In order to internet service, you had to pay for a package. I can't believe that with the money paid that it would not be free. I was overall disappointed with this stay and will not stay there in the future.
September 19, 2013
Rated 2 out of 5 by Qutie14 Disappointed in Philly
SPG was never mentioned. We had to ask to have our number and points put in. The key did not work when we arrived at our room. The bellman retrieved new keys. The room was small. We had to move sideways to get around one table. We requested a King room and were given Queen without telling us. Our Internet service was intermittent. We were refunded for that. Maid service was great. Guest Services were responsive.
July 17, 2014
Rated 1 out of 5 by stayelsewhere Vacation runied.
Had family and rented 2 rooms. made early request for adjoining rooms but request was not honored. arrived at 11:00 p.m. on 18 July and brought all the luggage in, even got help from staff, only to be told no power. was sent to the Marriott. returned on Sunday and given the worst rooms on the 14th floor, also not adjoining. then on 23 July to be awaken at 4:00 a.m. by emergency signals. had to evacuate.
July 24, 2014
Rated 2 out of 5 by kelly watch your account after you stay
The room was pretty nice and the bed was comfy. You have to watch everything you use in the room, because they will charge you for it. the internet was rediculously priced 3$/hr, the parking was also insane up to $ 44. After we stayed we had paid in cash and they still charged my card, then I had to fight to get my money back for their "mistake". If you have to stay in philly, there are plenty of other better hotels in that area with more ammenities.
March 12, 2013
Rated 2 out of 5 by OnTheRoad Good Location ....... But
Near my meeting location, but my room was below average: stained carpet, missing desk lamp, missing closet doors, half the water did not make it thru the shower head due to leaks from the tub spout and shower head adjustment knob. No housekeeping following 1st night. Desk lamp supplied and housekeeping restored after reporting to front desk, but coffee condiments not resupplied! Hotel restaurant, Phillips, had great service, dining, food, and drinks.
February 2, 2013
Rated 4 out of 5 by Marianne51 Staff is excellent! Hotel is nice, clean
Hotel staff was superior in helpfulness and hospitality. Room was nice, understand that updating of rooms is planned. Location is OK, not central, but near many museums (the Barnes, Franklin Institute, Rodan,etc.) Shopping district is several blocks away. Near Cathedral Sts Peter and Paul. Depends on what your interests are if this location is good or not. Drinks in the lobby bar were good!
July 30, 2014
Rated 1 out of 5 by noguns shady hotel
I arrived at 1:30am in the morning, having called that I'm going to be late. When checking in I was told that there is unfortunately no room left for me. After pointing out that this is the 2nd time in a row that I didn't get a room despite a reservation and that I called to let them know that I'm going to be late a handicapped room was available. I'm pretty tired of this and not going to stay at this hotel anymore
July 10, 2014
Rated 3 out of 5 by Bonnie Found Lacking
I made my reservation a month in advance, arrived at the hotel at 4:00 and was told my room wasn't ready. I had dinner reservations at 5:30 and needles to say this situation was very inconvenient. By 5:20 I still hadn't heard from the front desk so my waiter checked for me. The front desk said if I would take a double bed room I could have a room right away, but if I wanted the single queen it was going to take a bit longer. I was NOT a happy camper
May 2, 2013
Rated 5 out of 5 by MisterAK This hotel provides outstanding all round experience and value
The Sheraton Downtown Philadelphia has been my home away from home 5 days a week for many months. Aside from the great location, i like the friendliness of the staff that begins upon arrival at check-in and lasts until I check out. The hotel has a great gym facility and pool. I always take advantage of the hotel's Green Program that gives you points or vouchers for each day you forego unnecessary and wasteful daily room cleaning service. I like the fact that because this Sheraton is very popular, one is likely to meet an eclectic mix of people, ranging from sports team members to nerdy scientists to teachers union members. Rooms are clean and very comfortable though some would benefit from new carpeting. The Concierge Lounge is one of the best I have experienced. All in all, I am very happy with this hotel and would recommend it to anyone.
April 5, 2014
Rated 4 out of 5 by sclpaintman Weekend Stay
I gave this hotel a good rating and not excellent for a couple of reasons. This is a fairly upscale hotel in the city which attracts a lot of business folks. Although I was here on recreation, I am a business traveler. Charging for internet service in a room at a hotel of this caliber is antiquated in my opinion. I would rather pay an extra $5 on the rate to not have to go through the hassle of paying for service separate. Also there was no indoor hot tub in the pool area. Long drives or plane rides for many travelers result in many achy guests and that would have been a welcome site. Also the concierge desk was not very knowledgeable on many of the restaurants nearby. Lastly, a Continental type breakfast would be nice to offer guests who don't want to sit down and pay $15-$17 for a buffet, even if there was a small charge like $5 for it.
January 14, 2014
Rated 3 out of 5 by ShaggyMEB Not Such Great Facilities, Amazing Staff
The wife and I recently checked into the Sheraton Philadelphia Downtown for three nights to celebrate our anniversary. We had never been to Philly and wanted somewhere close to Center City where we could stay using Starwood Points, and this spot fit the bill.
We arrived on Thursday evening. The hotel offers valet parking, but there was no one who looked like a valet outside waiting to park the car, so we just self-parked in the hotel garage. The lobby space looks great and appears to have recently been renovated. We checked in with Javia at the front desk, who was outstanding and gave us some great tips about things to see in Philadelphia.
We were in a junior suite on the 16th floor thanks to elite status upgrades. Unfortunately, this was where the hotel started to show its age in a big way. The carpet was spotty on our floor and looked unvacuumed. The paint on the doors and the wallpaper had lots of scuff marks and general wear. We found the same things in our room: peeling paint, dust in spots that should have been dusted, and lots of general wear. Honestly, it felt like the hotel just hadn't been very well maintained, and that rather than trying to make small adjustments and repairs when these things started happening, they were just left. We had no issues with the bed, but the other physical aspects of the hotel could have been and should have been better maintained, which really bothered me. For a hotel of this class and in the location it was in, I expected better. Things didn't get any better when several floors of the hotel, including ours, were left without hot water on Saturday morning, which required us to go 10 floors down to another room with hot water to shower before returning to our own room. It was like dorm life in college all over again. There was a sign stating that the rooms are currently undergoing renovation, and I'm sure that some fresh paint and maintenance can make these rooms feel good again, but overall, I found the facilities to be pretty poor compared to my expectations.
All that said, the staff at this hotel was among the absolute best of any hotel I've ever stayed in. As mentioned, Javia at the front desk was fantastic. She casually asked us why we were in town, and upon learning that it was our anniversary, sent up a surprise bottle of champagne for us to celebrate with on the house. Dottie, who was the Guest Services person we spoke with when our room had no hot water, was very apologetic and accommodating, even providing us with some extra StarPoints for our troubles. We were greeted in the halls and in the lobby by nearly every staff member who we came in contact with, all of whom asked how we were doing and how our stay was going. At least one staff member who we'd had no previous contact with asked us how our anniversary was going, which was a surprise and a delight. I was extremely impressed by the staff here.
Location-wise, the hotel is in a good spot overall. It's close to the beautiful Philadelphia City Hall and JFK Love Park, and an easy walk to lots of dining and nightlife options near the Center City area. It's a short cab ride away from places like Independence Hall as well, where we spent most of our day Friday.
Overall, I would probably give this hotel one star for the facilities as compared to expectations, but the outstanding staff here is worth five stars. I would consider staying here again once the room renovations are complete because I was so pleased with how well we were treated while here.
October 10, 2014
Rated 5 out of 5 by JillyVa Great staff!
I thoroughly enjoy staying at your hotel. One of your managers, Peter, is EXCELLENT! Personable, helpful, friendly - I can't say enough about him! Although I was disappointed that the concierge lounge only offered breakfast on weekends, Elsie Riddick (I think was her last name) was also EXCELLENT. She was helpful and when a coffee situation needed fixing - she fixed it! Thank you to both of these employees for making me smile and being so kind!
February 24, 2014
Rated 2 out of 5 by Davepchicago Hotel needs a system and facility makeover
Basically we had mostly bad experiences.
1. Room not ready early as requested; that was ok, but then still not ready until management intervened 1 and 1/2 hours after 3:00 check in....so we waited a total of 4.5 hours.
2. bed was broke, took three tries/days, till it was fixed.
3. WIFI signals need an upgrade throughout.
4. Alright to be in construction but elevators, halls were dirty; room after we dusted ourselves with a towel had been filthy.
July 22, 2013