Rated 2 out of 5 by Dol75 Dssapointed
The bed was worn out and made noises when I moved. The front wall needed painting. The TV bracket was moved and the sparkling still shows with a touch of paint. Their was no ice machine on my floor. Wireless reception was limited to the bathroom. I expect more from an SPG sponsored Sheraton Hotel
May 14, 2013
Rated 3 out of 5 by Scottly Wake up!!
Who needs a front desk wake up call when you have a 4:30am train whistle out your back window? You'll then know it's time to waken and arise, as you become alert enough to step around the stains on the carpet and avoid the dirty towels for the clean ones.
May 7, 2014
Rated 5 out of 5 by Connie This Hotel has Geat Customer Service
The staff was incredible my hats off to them as I am huge on customer service. Very friendly not to mention the well kept rooms. Thank you so much for making my stay a wonderfully pleasant one. I would definitely recommend this to anyone. The price was very reasonable as well. Thank you again.
January 29, 2013
Rated 4 out of 5 by 806judy need late checkout
I was running an Ultra Marathon and the hotel wouldn't give me a late check out. We called the week of our stay to make sure we could get it. I asked for a manager and he informed me I could pay for half day room. I am a prefered customer and made my reservation well in advance.
March 8, 2014
Rated 4 out of 5 by kaking Lacks enough electrical outlets
There were only 4 accessible electrical outlets in the room with 2 of them in the bathroom. This was a room with 2 queen beds. Luckily I was the only one staying here but even so, had to use the bathroom outlet in order to charge all three of my electronic devices.
April 12, 2014
Rated 4 out of 5 by MAPSPG Hotel Has Great Service and eager desire to make our stay exceptional
We stayed for two nights and the staff was always willing to make things right. Anywhere from suggesting a crib be placed in the rm for our 16mo old to correcting a blip on the sytem that had us checking out one day early. Thnks to the staff for making our stay enjoyable and productive.
February 18, 2013
Rated 5 out of 5 by Cassied84 Had a wonderful stay
We were in town for the convention of Jehovah's Witnesses, and our stay was wonderful. Hotel staff was very accomodating. Only wish our room would have had a fridge. Also the spa was booked and the times they had available were not convenient for us. The pool and whirlpool were great!
August 8, 2012
Rated 5 out of 5 by SportyGal522 Hotel More Than Met My Expectations!
This one night stay for business exceeded all of my expectations: clean, comfortable, modern, nicely appointed room. Helpful and courteous stay from valet/bellhops, concierge, to front desk personnel. A great location for business, meetings, and enjoying downtown Ft Worth and beyond.
September 10, 2012
Rated 3 out of 5 by WorkTrip Not bad
Hotel is nice but the room I was in could use some TLC. The toilet was too close to the shower and had no lid. My mattress was sagging. I couldn't cool my room below 73 degrees (granted it was over 100 outside but still too hot to sleep comfortably).
Hotel staff was very pleasant.
August 10, 2013
Rated 4 out of 5 by oracleman Staff good, hotel OK, room below avg
My TV did not work. I did not have a frig. I had 2 beds instead of a queen or king.
Then the shower head made a mess. I asked for it to be fixed. Next day, same thing - but it was my check-out-day.
All staff was nice and the food areas were too.
It was disappointing overall
August 26, 2012
Rated 3 out of 5 by MikeD Strike 2
Second stay in a row - maid sevice was a no show. When I notified the front desk that my room hadn't been cleaned or restocked I expected a visit from housekeeping. Never happened. Also, the restaurant formally known as Shula's is now adrift without a concept or a good menu.
May 23, 2012
Rated 3 out of 5 by Softie22 Friendly staff
Great location. Big wide open spaces. Fabulous view from room #954. I could not give it a better rating because with outdoor temperatures of 41-64 my room was NEVER warmer than 64 degrees.
The hotel is well staffed and deals professionally with multi generational families.
October 21, 2013
Rated 3 out of 5 by Xponet Great location
Room was ok, no view and the shower head needed to be replaced. The staff was great, the lounge /restaurant was great. Doors could use some updating. Second day issues with room key card. But the key card allowed access to the building, don't understand what happened there.
July 27, 2013
Rated 3 out of 5 by IH12 Room Service concerns
The hotel lounge and pool were wonderful. The room service had some issues. The first order had an extra delivery charge. The second order had an extra burger. The third order had several items burnt and dressings for the salads (orderd on the side) were missing altogether.
September 5, 2012
Rated 5 out of 5 by Kathyr Cowtown Marathon
This was a great location for the marathon. They gave us a late checkout which allowed many runners to come back, shower and change. We wanted a particlar view and they made sure that we were accomadated. We would have liked a smaller breakfast but the buffet was very good.
February 25, 2013
Rated 3 out of 5 by notagain Expected more
While this hotel was clean and comfortable it lacked many amenities that I would expect in a hotel. You had to pay an additional amount for parking. There was no breakfast of any sort. I would expect more from a hotel at this cost. I've never had to pay to park at a hotel.
March 25, 2013
Rated 5 out of 5 by Teri578 Excellent service
I want to compliment the staff at this hotel. From the valet to room service to front desk staff, everyone was extraordinarily welcoming and friendly. It was a pleasure after a long business week. I won't stay anywhere else in Fort Worth and look forward to returning.
September 7, 2013
Rated 2 out of 5 by Newcher1 The worst bath tub I have ever seen!
It's one thing to stay in a downtown hotel that hasn't been renovated, but it's another when the bath room was updated with the exception of the tub itself! There was an actual HOLE in my tub. Very unpleasant and stained. I will not be staying at that Sheraton again.
May 23, 2012
Rated 2 out of 5 by traveler where's the staff
Took 20 min to check in...new hire couldn't find the front desk clerk or the manager...3 others were lined up behind me...waiting. waiting. waiting. No apology. Nothing. Similar experience to get my car out of the valet the next morning. Crazy to pay 22 for valet!!
April 21, 2013
Rated 4 out of 5 by Beaner Location
Great location to TCU , moving in our student and downtown. Love shuttle ! Walls are thin with noisy neighbors, but the main doors don't slam and the air flow can be turned up to drown out noise. Very nice staff. We will be back for a third time this coming Sept.
August 14, 2012
Rated 5 out of 5 by Timothy Nice room
I have a problem with the bathroom. A shower with out a curb, only a hand held shower and a wall hung lavatory. I thought the bathroom was not well thought out. Plenty of room for making it a nice comfortable bathroom. Everything else was excellent.
February 11, 2013
Rated 3 out of 5 by mabper lack of communication
I was told I could pay in cash so I withdrew the money from my account but when I got there they wouldn't accept it with out charging a potion to my card anyway. Who doesn't accept cash it put me in a bind. They need to at least communicate proper information
January 27, 2013
Rated 4 out of 5 by harley4 check in
I resered a king bed and when we checked in all of the rooms with king beds were already occupied and we had to get a room with 2 beds. I was traveling for business however my husband was staying with me and we were going to make a mini vacation out of it.
February 12, 2013
Rated 2 out of 5 by Katie Needs Improvement
I've stayed at a lot of Sheraton's - this is not your typical Sheraton. There was writing on the wall in my room, I counted (3) holes in the wall and you can hear everything happening in the hallway and rooms around you. Not the quality you would expect.
January 31, 2013
Rated 2 out of 5 by Sharac Lobby was beautiful
The rooms did not reflect the lobby. The hallways and room had a foul odor. There was a huge roach in our room. The pool was broken/closed and we were very disappointed as this was important to us. We ended up only staying one night and switched hotels.
July 30, 2012
Rated 3 out of 5 by nsp1002 Good for a conference
My conference was at this hotel so it was convenient, however, it was not the best Sheraton I've ever slept in. Mattress and pillows were not the best and food was marginal. However, it was very clean, quiet and staff was EXCELLENT.
March 30, 2014
Rated 1 out of 5 by timmyros20 Needs improvement
Every time I order room service I get charged a $1.00 for making the call.
There is such a large gap between the floor and bottom of the door and the connecting room next to my room as so loud I was woken up several times.
Also there is a strong smell.
January 19, 2013
Rated 5 out of 5 by Jim6970 Great Stay, very friendly staff
The staff was friendly. They upgraded me to the club level and Angela in the louge was very nice and helpful.
June 13, 2014
Rated 5 out of 5 by bjc40 Excelent Staff Relations
Everyone we encounter during our stay could not have been more helpful, friendly or accommodating. As wonderful as this facility is, the staff is even better. Thank you for a really great weekend.
May 5, 2014
Rated 5 out of 5 by Kim40 Greatness!!
We had an excellent stay at Sheraton Downtown Fort Worth, The staff was incredible. All of them went out of their way to make the stuff phenomenal....from Jana at the Starbucks counter to the concierge and the valet guys! I was very impressed!!
October 24, 2013