Rated 5 out of 5 by AW2012 Green Initiative
A pleasant stay. Liked the option to decline housekeeping in exchange for starwood points. Friendly staff.
November 12, 2012
Rated 1 out of 5 by Verified Reviewer Front Desk
Front Desk couldn't have been less helpful. I was part of a conference, but learned when I got on site (within the first 5 minutes) that I did not get the conference rate, while all of my Team did. You did some review and found that my reservation came after the conference registration closed. While at that point, it would have been easy to give me the better rate, you didn't. Fine, So l then I asked for the AAA rate, but I was told that I had to make that in advance. Then, as I was on hold twice for more than 15 rings, I learned about your "guarantee" that if I find a lower rate on line, you would honor that, and provide extra points. So I found a lower rate (by about $70.00 a night). The front desk told me that I had to also make that before check-in, which would have been difficult since you were publicizing it on your in-hotel phone messaging. Front desk told me that I could check out, pay the penalty ($50.00) and check in with the new rate. Out of frustration, I told them I wanted to do that. They told me that they needed to speak to a manager and there was none there. I decided that proving my point was not worth coming back to see a manager as I was busy at my conferece. So, you received an extra $100.00 from me. Good for you. While I no longer am at a high status with Starwood, there will be no more stays if I can at all avoid it.
November 12, 2012
Rated 5 out of 5 by NickW I Will Return
I will return whenever I traval to Nashville. Close to downtown yet far enough from the hussle and bussle.
November 11, 2012
Rated 4 out of 5 by Toothbrush1 items taken from room
I was attending a conference that concluded on Saturday. I took most of my luggage to my car before my first Saturday meeting. I left my toothbrush, etc. in the bathroom to be used before I checked out. When I returned to my room at around 10 am, my room had been cleaned, and personal items were gone. I still had the key in my pocket and had not checked out. Would like them back.
November 6, 2012
Rated 3 out of 5 by ACJ511 Review from ACJ
Beautiful hotel; great staff; awesome room; meeting rooms exceptional; staff were wonderful and still professional; and this was my 2nd time here in the last 1 year or so.
My room was not sound proofed enough for this type facility. Could hear giggles; sneezes; coughes; and tv next door. Anything in the hall to and from the door was like they were in my doorway.
Really, great rfacility, just too loud
October 29, 2012
Rated 5 out of 5 by Lovestarwoods Nice place
We loved this hotel but it is not convenient to be in downtown Nashville where all the fun is!
October 24, 2012
Rated 5 out of 5 by BusinessWoman01 Must Stay
Excellent Customer Service, Great Room Service, Staff Exceeded My Expectations, A+++!!!
October 23, 2012
Rated 4 out of 5 by Ned9597 The hotel was okay
For a short business stay, this hotel was nice. It had attractive grounds and room was comfortable. it was far from attractions so not recommended for tourists.
October 23, 2012
Rated 5 out of 5 by ATM123 Hotel is extremely nice
Hotel Lobby is beautiful. Rooms were very nice.
October 22, 2012
Rated 4 out of 5 by steelers3186 1st time to Nashville
This was my first time to Nashville and I enjoyed my stay. The maid did a great job cleaning my room and laid all my personal items neatly.
October 22, 2012
Rated 5 out of 5 by ferrarilife Home Away from Home - Wow!
I have just recently started a new job that required to me to travel to Nashville for a week long training session. I have not stayed in the Starwood Family of hotels prior to this trip. I am glad I did because this hotel did everything right!
Before booking, I made sure to register as a Preferred Guest in the loyalty program. I booked the hotel through my company's travel portal and left the very next morning. Upon arrival, I saw that hte hotel was extremely busy. There was a conference coming in and the lobby was bustling! Kelsey, the young lady who checked me in mentioned to me the room I had originally requested had two queens instead of a king. Let me say that I realize that my company uses a bargaining agreement to come to terms with hotel rooms and that I am not entitled to anything in this life! I politely asked Kelsey if there was anything I could do to request a king size and after working very hard to find me an occupied room, she was able to honor my request. It was not expected, I did not demand it but she gave it to me out of the kindness of her heart! I had my wife traveling with me and it feels so luxurious to sleep in a king size bed when we travel. It helps us feel so refreshed when we are so busy running around an unfamiliar town. Thank you, Kelsey!
We went to our room and were amazed at how clean and fresh it appeared to be. Everything appeared to be modern and fresh. We unpacked and Kelsey gave us a very helpful guide of local restaurants to try while we were visiting. It was Sunday evening and we wanted a quiet but nice dinner.
The hotel itself has a beautiful “wow!” factor when you walk in. There is a very nice lobby, complete with a lively fountain. The Microsoft station is very cool and makes a great place to check reviews for local establishments before you head out the door. The employees are very friendly and appear very professional.
The club room for premier members does an excellent job of stocking it with goodies and offering snacks that were different each day we stayed there (checked in on Sunday, left on Friday#. The attendants were very pleasant.
On one day during my stay, I had returned to the hotel for lunch to take my wife out for a quick meal. As we walked back to my car, it would not start! It seemed like a dead battery. I asked my wife to go to the front desk to see if they had any cables or anything and a very kind man named Larry stopped by and gave us a hand. I think he said he was in maintenance. He had a socket wrench and tightened the cables on our battery #which was just recently replaced) and I was able to return to my meeting for the second half of the day and to do so ON TIME. My goodness, I would never expect a hotel to help me out like that. I didn’t have much cash on me and I tried to tip Larry. He politely declined several times, I hope that man is rewarded in someway for his great service. I plan on passing this on with management as well. He needs rewarded!
On one of the days I was returning to the hotel from a long day of work, I must have stepped on something in the lobby area. I did not notice it all but it appeared to be some kind of Halloween make up or lipstick or something. I stupidly tracked orange/red chalky substance from by the hotel door entrance all the way to my room. I called the front desk after trying to clean up what I noticed in our room. I am colorblind and did not see the orange/red in our hotel room carpet but my wife was very quick to point it out. I was apologetic and they said an apology was not necessary, that they were apologetic for not cleaning it before I stepped into whatever it was. Not only did they do that, but they cleaned my shoes for me free of charge. Wow!!! Another show stopper. The cleaning attendant said they would clean the whole carpet in our room after we left after doing an excellent job of spot cleaning to accommodate our stay.
I did not have a chance to dine in either restaurant in the hotel but my wife had lunch there one afternoon. She ordered a chicken panini style sandwich and said it was one of the best she has ever had! I wish I had an opportunity to try it. Maybe next time!
Check out was a breeze. I walked up, was given a copy of my receipt for my records and sent on my way with a very warm goodbye. If I come back to Nashville, I will make it a PRIORITY to stay with this hotel again.
October 22, 2012
Rated 5 out of 5 by Beanhead80 Comfy Room
Love, Love, Loved the bed! Bathroom is a bit small...
October 22, 2012
Rated 4 out of 5 by KenC Great features
The Sheraton Music City hotel is a great location on the East side of Nashville. Convenient to the airport, the facilities are immaculate, and the fitness center is open 24 hours - including pool and jacuzzi.
October 21, 2012
Rated 5 out of 5 by Smith321 Attending a conference in the hotel
The rooms were comfortable, the food at the conference wonderful, hotel services were excellent and weather was just right!
October 21, 2012
Rated 4 out of 5 by MAC56 Great hotel -- a couple of issues
Shower did not have strong pressure which was a negative and not enough plugs near a mirror outside of the bathroom. Room was lovely--great breakfast buffet.
October 18, 2012
Rated 3 out of 5 by PAT6049 Could be a great Hotel
Nice hotel hallways had odor of oldness carpets need to be changed. Breakfeast could be better Buffet. Otherwise this would be a nice hotel.
October 17, 2012
Rated 4 out of 5 by BuckLee12 First room assignment was horrible!
The first room we were assigned to was horrible. They called it a "suite" but it looked like a large room half filled with old and worn out furniture - and worst of all the bed was on the floor!!! We requested to be moved and they relocated us to a "normal" room. Was very disappointed that they originally tried to stick us in a very subpar room, especially since other much nicer rooms were readily available.
October 16, 2012
Rated 5 out of 5 by TIMPsu Best Beds ever!
Slept better than I do at home! I need to buy one of these beds!
October 14, 2012
Rated 3 out of 5 by Verified Reviewer Convention
The food was horrible but service was good. There are only 2 elevators and the walk to your room was rather long. Our room faced the interstate and we could not completely close the windows. Fitness center had two rooms but only one room had a TV.
October 10, 2012
Rated 4 out of 5 by Daver32 Music City
The grounds are spectacular the room was very nice the lobby was gorgeous.
October 9, 2012
Rated 5 out of 5 by Nannyof8 We want to retun.
We were treated so well, and the club floor was so great, could you give us a great deal so my husband & I may return next June 8, 9, & 10th??? We are senior citizens so very much appreciated where we were placed, in 2005. We hope you can work with us on my dream to surprise my hubby. He will be 71 next year.
October 7, 2012
Rated 5 out of 5 by GK123 Very Nice Stay
I have been traveling on business since 1980 and this was the first time I've been upgraded to a Presidential Suite. Wow. I only wish my wife had been there also.
October 6, 2012
Rated 5 out of 5 by Verified Reviewer Beautiful Hotel
This hotel was amazing. The guy who checked me in was super helpful and polite. I stupidly booked the wrong dates, he was able to still get me in, thankfully! The only thing that I was a little thrown off by was the staff on the overnight shift. I was in Nashville for my moms 52nd birthday. We went out drinking and came in around 2 am. We had some food from Loveless cafe we wanted heated up. We were told you had no microwaves and that she couldn't heat it for us either. I work at a 4 star property in Hollywood, Ca, if a guest needs anything we do it. Its that simple. But what was more disturbing was the fact that when we got to our floor, we saw a microwave sitting right in front of another guests door. A little strange.
October 3, 2012
Rated 5 out of 5 by OSplendor Superb experience
My experience at the Sheraton Music City location can be summed up as "superb". My room was clean, comfortable and had a great view. The check-in staff was prompt and courteous. One of the things I liked best was that the parking was FREE!!! I split my stay between the Sheraton and another hotel in the area because I purchased the Sheraton through a Groupon special and had already paid for one night at another hotel. At the time I did not realize I could have stayed 3 nights on the Groupon. I wish I had because the other hotel charged for parking and simply was not worth the money I paid to stay there. Great Job Sheraton Music City! I'd definitely stay here again.
October 2, 2012
Rated 4 out of 5 by mike50 needs updating
the overall appearance of the motel is antiquanted. needs an overhaul. Staff is very professional.
Rooms are nice.
September 27, 2012
Rated 1 out of 5 by StephDubs7 Bad staff, not clean, and did not care about the customer
When we arrived there had already been a billing error - which was not explained to me. By the time I checked out my credit card had been charged 3 times for over $1000!! When I called the front desk staff to explain the situation no one was able to answer my questions and not willing to satisfy the customer - more like they wanted to make sure that they were right and I was wrong. The hotel bedding was dirty, we never received new sheets the entire stay (4 days), I tested it by leaving a sticker on the duvet and the sheets, and our bathroom was not cleaned the whole time. Thankfully I brought Clorox bleach wipes and cleaned our bathroom. There was a light bulb out in our bathroom when we checked in and the housecleaning staff didn't do anything to make sure it was changed - my sister ended up taking a bulb out of the table lamp to put it in the bathroom after standing on the sink and nearly hurting herself. We had a horrible experience and would not stay at this hotel again.
September 27, 2012
Rated 5 out of 5 by Kathy07 Great stay
Very nice experience. The front desk staff was excellent - very helpful. I read other reviews that said the beds were good but they far exceeded my expectations. Slept very well and woke up without the usual stiffness and pain. Amazing! Rooms were very comfortable and attractive. I would highly recommend.
September 26, 2012
Rated 4 out of 5 by HSWNBC Nice presentation, clean looking and comfortable.
Staff made us feel at home. Room was clean and bed was very comfortable.
September 20, 2012
Rated 4 out of 5 by zamstra153 Perfect hotel
One of the best hotels during our 15-day trip through the S.E. USA. It's a little bit difficult to find for the first time, but after that almost everything was perfect. Nice room, quiet, good restaurant for breakfast, reather big pool, en very large garden en parking lot. Absolute above our expectations.
September 19, 2012
Rated 5 out of 5 by AnnaJDC Wonderful experience
I was attending the National Lung Cancer Partnership Advocacy Summit from 9/13/2012 through 9/116/2012. My experience staying at the Sheraton Music City Hotel was wonderful. The staff were extremely friendly and I thoroughly enjoyed the facility. If I return to Nashville, I will definitely stay at this hotel. Keep up the great work!
September 19, 2012