Rated 5 out of 5 This hotel has the best staff
This hotel is ideally located in Toronto and is close to everything, including airport and subway system. What makes it special are the staff - Brian and the crew are the best! Beds are comforatable as you would expect. Club floor access is recomended for quality light breakfast and good meeting area after work day is done.
August 13, 2013
Rated 5 out of 5 by 1mike1 See you soon!
Seems I am spending more and more time at this hotel lately! I was just here a couple weeks ago and am headed back this weekend. I look forward to my stays as it is like coming home. I am always so warmly welcomed and well cared for that I cannot imagine staying anywhere else when in Toronto. See you Friday!
November 27, 2013
Rated 1 out of 5 by Siouxper1 Sheraton Centre Toronto Hotel Review
This is one of the worst hotels that I have ever stayed at for the price, or even cheaper. The hotel did not fix my room temperature after five calls during my stay. It never got below 71F in my room and was very muggy. The AC unit ran continuously and the only thing they did was to prop the curtain away from the unit with a book, and close the curtains. On checking in to the hotel they did not have my room available, as they gave it away. After 18+ hours of traveling, through delayed flights, this was unacceptable and than got put into a room that was this pitiful. The elevator broke down locking out the lobby connection one evening. They only way you got up was by someone else coming down with another elevator or walking up or down to catch one at a different floor than the lobby. The billing was also wrong as I was quoted 185 CAD, and was charged 185 US even though I had the documentation to show that was the correct billing. The only positive I would have about this hotel is that the internet was fairly fast and the connectivity was good. That would not be enough for me to stay there again without hearing that they fixed the problems.
June 29, 2014
Rated 3 out of 5 by Bre1 This hotel needs some noise reduction
While the room was nice, there was too much outside noise (street, hallway and joining rooms) which made this stay less than perfect. Sound proofing modifications would make this a much better place to stay. My stay was for business and probably would not return for vacation.
June 27, 2014
Rated 3 out of 5 by Richard14 Don't stay at room numbers 18s and 24s
I am SPG gold member. I had a very bad experience in staying at this hotel when I was arrived at this hotel on very late evening. I booked this hotel one month ago on club floor with no discount price for staying one week but I got to stay at the room 3418 (Club level) which is located by the elevator on my arrival. It was very noisy when the elevators moved up and down. So, you may consider to stay away from the elevators when you are going to stay at this hotel.
June 19, 2014
Rated 5 out of 5 by Patio50 Conference Stay
My friend and I stayed at the Toronto Downtown Sheraton Centre while I attended a Conference. From check-in to check-out the staff was amazing, rooms were spotless, food both in the restaurant and Conference was excellent, considering they were feeding 400 women at a time. I can't wait to come back next year!
August 18, 2013
Rated 4 out of 5 by Rick1z not offer options at check in
was only offer an 1pm late check out, and was not offer any Gold option when check in. Hotel is very clean.
June 29, 2014
Rated 5 out of 5 by millionm In town for a concert
Have stayed here 3 times before this past year. I have always been welcome back warmly and find the hotel to be convenient and service always top-notch. We left some presents in the car when we realized what had happened they went back down and retrieved them for us. They always go out of there way.
December 4, 2012
Rated 3 out of 5 by dlr51 SPG Recognition - not so special
We arrived at 4:00 PM Saturday. There was a long line checking in but only two parties ahead of us at the gold and platinum reception. After 15 minutes of waiting while the first customer was still being served, we learned from the other customer, who had two young children in tow, that they had already waited half an hour. I went over in the regular line which was being serviced by 7 agents. I was probably 10th in line and made it to the from within 5 minutes. I gave my position to the family with the two young children who, by then, had been next in line for 40 minutes. I went back to the gold and platinum line where my wife had held our place. We were checked in quickly but when I was offered a drink voucher as my "reward," the agent had to leave his post to retrieve it. 5 minutes later he returned without the voucher because they were "locked in the safe." Why bother with the offer if the product isn't even available. The bottom line is that the SPG Gold and Platinum desk was awful.
February 18, 2013
Rated 2 out of 5 by Klivignstone1981 Needs Some Improvement
For starters, the location was great!! Walking distance to Eaton's Centre, Younge Street, and many great restaurants.
The staff were really great on check in, I did not have much interaction with any staff other than upon arrival.
My room was fairly average, king size bed, great pillows, however, I could not sleep. The room was pretty warm, even at night. I tried adjusting the AC, but it did not seem to make a difference.
The biggest issue I had was the cleanliness. The glasses in my room were dusty, there was dust on the desk, and dresser/TV stand, I found garbage under my bed from previous guests, and there was a half used bottle of hotel shampoo left open on the counter in my bathroom, I brought my own, and did not use the hotels, so I am unsure why that was there.
To say the least, I was pretty disappointed with the condition of my room. I expect for a hotel in this price range to have higher standards.
June 23, 2014
Rated 1 out of 5 by cat87 for the price, this hotel did not meet my expectations
I don't know what I was expecting, but for the $$$$ I did expect more out of my room. We had a king size bed which was comfortable, but the room was very warm. We had turned the heat down when we got into the room to the lowest it would go this did not make a difference. The bathroom is small...no counter space at all and you have to try and dry your hair over the toilet because this is where the outlet is.
Also was not informed of the construction on the street that started at 7 a.m. outside our window. Rooms are not very sound proof...heard people coming onto our floor talking till 1:30 in the morning and water running... I'm assuming from other rooms.
Our son and daughter-in-law had the room beside us and they also had the same complaints.
Would have mentioned it upon check out, but was too tired and the man working at the front desk did not bother to ask how our stay was.
We travel for a month at a time every year and have stayed in many hotels and for what you get this Sheraton hotel is WAY over priced.
December 5, 2013
Rated 3 out of 5 by BryRev A bit of a disappointment.
I was quite excited to stay again at the Sheraton Centre and frankly was disappointed. Room 729 was a layout I like for two staying however did not have the pullout couch which is how the room us laid out. The hotel must have needed the couch elsewhere as it was obvious how the tables were laid out there was a couch there. They had put a chair with power chords left stretching to the tables. The cabinet holding the TV was DUSTY, I am not fussy but...The fridge looked like it should be in $49 hotel room. Pretty poor for a hotel of that calibre and an apparent SPG Platinum guests. I suppose if other SPG hotels were not very clean and obviously well taken care of it wouldn't have made yours look so poor. Coming back to my home town T.O and staying in one of the largest SPG properties in the city I expected the best, like the Sheraton in Vancouver etc. The front desk staff were very good as were the lounge staff so that made it palatable plus I am not super fussy. Sink drains need cleaning in bathroom as well. I owned a motel and some of my guests would maybe have expected that standard of furniture and cleanliness but for your standards, not good. Our rates were 89 a night. The King bed area of the room was clean and ok but lounge as above.
March 15, 2014
Rated 3 out of 5 by Guest062412 Need washcloths and drainage
Overall, a nice hotel. However - No washcloths were provided. Also, the bathtub wouldn't drain and the toilet would barely flush. My phone didn't work.
When the curtains were closed for the night, they blocked the air vents and the desired room temperature couldn't be maintained.
June 26, 2014
Rated 1 out of 5 by Bunker Bad heating system
I have stayed at this property more than 100 times. This is the first bad experience. A heat vent which was blowing hot air all night, raised the room temp to 28.5c. This was despite the fact that the air conditioner was working all night. Impossible to get any sleep in this room.
May 31, 2013
Rated 5 out of 5 by sailormac Hotel was average
The one thing that did disappoint me was the fact we were put in the oldest part of the hotel. I feel that even family should be treated like a regular customer. It seems to me that if you are with Starwood hot shot or family you get treated differently and that should not happen.
December 10, 2012
Rated 3 out of 5 by Natwan2 Needs more
The room is fine, but the bath was shabby, toilet seat peeling. Also, charging for internet now? For the $$ of your rooms it should be included, other COMPARABLE hotels have many perks included. It's bad enough parking is so expensive or off-site. Checking out was IMPOSSIBLE.
August 17, 2012
Rated 3 out of 5 by Brian7803 This hotel has great location.
I understand the Sheraton is going through a lot of improvements but amenities such as air conditioning should not be sacrificed. My associate's a/c was out the whole week (Richmond #750) and the bathtub took a long time to drain. The 7th floor in the Richmond tower smelled damp and moldy. Disinfectant sprays made it worse. My room (Queens #545) was comfortable and the room service was good. Only problem was a toilet that took a long time to fill. Friendly, polite staff. Our conference rooms were adequate but too far from washrooms.
June 9, 2014
Rated 5 out of 5 by KevinOFun Toronto Jazzfest
This was my first time attending the Jazz Festival and I've stayed at the Sheraton many times before. This Hotel is by far my favorite place to stay in Toronto and it's close location to the event made it even better! Thank you for another 5 star experience.
July 2, 2013
Rated 2 out of 5 by RobertL63 What can I say
Several issues on this visit.
a) light bulb in lamp by bed did not work.
b) Internet service in my room was literally unfunctioning. At log in, it would ALWAYS speedily present the screen to collect money. After that, it was sluggish to the point of worthless. After complaint, IT department improved the service on Friday, but it was still not satisfactory for work productivity. Why cannot a hotel provide a business tool that supports guest's productivity?
c) Motor court was a mess, for 18 hours per day. Not only could taxis not get into the motor court to pick people up, but it was 10 minute/15 minute wait for a taxi to work its way in the motor court to the front door. No excuse for how the motor court is managed. It needs a Lean/Six Sigma workflow expert to fix obvious systemic problems.
d) At check in, Starwood VIP didn't seem to make any difference. Check in agent tried to sell a $60 night upgrade. Then, several minutes, tried to sell a $40 night access to food on the club level. Please...
e) At checkin, had two reservations because the meeting host was covering several nights and I was paying for one night. Check in agent cut the room key to stop at noon on the day the first reservation ended--DESPITE HAVING MY CREDIT CARD TO SECURE THE SECOND NIGHT RESERVATION. What kind of customer service is this? We came back absolutely bushed at 5 PM on Saturday and couldn't get into our room. It took ten minutes in the checkin line to get the key recut to let us in. That stinks and speaks of the attitude of the staff that they are not trained to understand this simple situation: if you have a guest staying on two folios over multiple nights and you have his credit card payment... then give him a key that works the entire length of stay.
There is more, as the room design and décor is not up the first-rank Sheraton facilities. This is a tired hotel on the room floors.
April 6, 2014
Rated 4 out of 5 by Paulc2 sheraton review
The Hotel is ideally located especially since it is on the path system. Staff are extremely helpful and friendly-it is like being at home. Some of the facilities are under construction and when completed will definately improve the quality of the Hotel.
April 8, 2012
Rated 4 out of 5 by mabestir This hotel is convenient to everything downtown!
Great hotel. Rooms were clean and the bed was very comfy. The only improvement would be the placement of the toilet in our room. It was right inside the bathroom door which made it awkward to share the bathroom with others as you can't open the door while using the toilet.
June 25, 2014
Rated 4 out of 5 by SL123 Christmas holiday
Having spent Christmas in Ottawa we transferred to the Sheraton for our final 3 nights before flying home. We have visited this hotel in the past and like it for its quality and location.
Check in was relatively quiet when we arrived due to our flight being delayed and we were dealt with quickly from a friendly member of staff. I asked for an upgrade to a Spa room as we were travelling with our teenage son. Not a problem and for $100 a night well worth it. Separate bedroom with jacuzzi bath and flat screen tv in both rooms. Bathroom is a little on the small side, very small sink next to the toilet with little space for toiletries.
Beds and pillows are very comfortable and overall the rooms were very clean but in need of upgrading, looking a little tired.
Gym and pool were good and novel to be able to swim outside while snow is falling.
Upgrade to a Spa or Club room, we received complimentary wifi and buffet breakfast for the duration of our stay.
Washer and dryer on the pool level, very handy when on holiday for more than a few days.
January 5, 2013
Rated 5 out of 5 by PlatinumBlonde Beautiful hotel!
I absolutely loved staying at the Sheraton Centre Toronto Hotel. I was given a room upgrade at check in which was spactacular. The lobby is gorgeous, the resturaunt and bar is excellent. Staff was so friendly as well.
Great for business travelers!
April 11, 2012
Rated 2 out of 5 by KDP1 Very disappointed with our stay
Long line ups for check in, long wait time for switch board reception, no record of our request for early check in, internet not working. I know that you can't control the noise but our floor was very noisy which required security to resolve.
July 25, 2012
Rated 1 out of 5 by Josh24 Sheraton Toronto - Aweful
Aweful Stay. Had to change rooms 3 times. Air conditioning did not work. Found hair in the in-room coffee maker. Bed spread was covered with dirt, dust and dead bugs. I ended up checking out at 11pm and stayed at a non starwood brand hotel
July 22, 2013
Rated 5 out of 5 by Olga50 Helpful Staff
I stayed at the Sheraton this weekend while attending a conference held at the hotel. Very busy place! Front line staff were exceptional and helpful at all times. Mr. Dunn, please pass on kudos to all your staff on their customer service.
June 24, 2013
Rated 5 out of 5 by LUCY Conference Facility
This location was an awesome for our annual conference that we had this past week. Location was good. The staff and management very helpful, friendly and most attentive to all our needs throughtout the conference.
For people coming from out of town had alot of attractions, restaurants and great shopping close to the Hotel
Keep up the great work!
June 23, 2014
Rated 4 out of 5 by NFLD4 Family of 4 from Newfoundland
Excellent stay. Good price for the boat show. The costs at the restaurant was a little high but average I guess for hotel restaurants. Bed was a little soft for hubby!! Overall enjoyed our stay and the staff couldn't be more helpful.
January 21, 2012
Rated 5 out of 5 by Kismis A Great Stay!!!
We were in Toronto for my friends Stagette and stayed at The Sheraton on Queen St W., the staff was so friendly and helpful. Hotel Location is great everywhere we wanted to go was walking distance. We will definitely be coming back.
June 10, 2013
Rated 4 out of 5 by TomKat2014 Refuge in the city.
Loved the waterfalls garden. A beautiful oasis in the big city. No traffice noise. My wife says the garden needs lots of work although she admitted that it has great structure.
BnB restuarant was great for a relaxing drink and had a very good breakfast on sunday morning.
Valet parking is expensive.
Great room with a good view and a great bed.
June 23, 2014