Rated 5 out of 5 by Olga50 Helpful Staff
I stayed at the Sheraton this weekend while attending a conference held at the hotel. Very busy place! Front line staff were exceptional and helpful at all times. Mr. Dunn, please pass on kudos to all your staff on their customer service.
June 24, 2013
Rated 4 out of 5 by NFLD4 Family of 4 from Newfoundland
Excellent stay. Good price for the boat show. The costs at the restaurant was a little high but average I guess for hotel restaurants. Bed was a little soft for hubby!! Overall enjoyed our stay and the staff couldn't be more helpful.
January 21, 2012
Rated 5 out of 5 by Kismis A Great Stay!!!
We were in Toronto for my friends Stagette and stayed at The Sheraton on Queen St W., the staff was so friendly and helpful. Hotel Location is great everywhere we wanted to go was walking distance. We will definitely be coming back.
June 10, 2013
Rated 5 out of 5 by segsan Met all my needs
Perfect location for me to tool around Toronto. Friendly service from the lobby to the Club Lounge, which had fine offerings for breakfast and evening appetizers. Great workout facilities. Can't complain, and I would !
September 26, 2013
Rated 5 out of 5 by fieldbus Hotel has excellent, well trained staff
We almost always stay at this hotel when in downtown Toronto. The location is perfect, the ambiance is excellent, the staff are excellent and there is great shopping minutes away. Have never had a bad experience here.
July 8, 2014
Rated 5 out of 5 by gbrcurtis Pleasant Hotel - Careful Signage Lacking
Here for ASTM Meetings, where meeting were held in many different rooms, required ASTM's map and NOT ALWAYS the signage of the hotel to navigate the floors and hallways. Depending upon how you arrived at the Mezzanine Floor, you would not see that the locations of half of its rooms were not prominently displayed. For that matter, getting to the Mezzanine Floor appeared to be ONLY by a stairway, NOT an elevator.
Hotel Personnel were not always carefully helpful in this regard.
June 27, 2014
Rated 4 out of 5 by Rob1958 Some Disappointments...
The ice machine on the 27th floor was never operable while we stayed for 4 days and it was a hassle to have to go down a floor to get ice often...also the curtains and blinds did not block out the light and made it more difficult to sleep...the towels did not dry overnight in the bathroom probably due to minimal ventilation...but check in as an SPG member was convenient. Overall a comfortable stay!
July 2, 2014
Rated 3 out of 5 by CL2012 Hotel needs update
I feel compelled to write a review simply because when I dropped off my room key in the boxes there were only 2 options: "extremely satisfied" or "unhappy".
While not impressed with the hotel, I feel manipulated by this tactic of expressing my opinion of my stay.
In general I feel the hotel needs alot of update and reconfiguration. I used the pool for a short time in the evening and found the proximity of the change rooms and finding the pool very cumbersome from the Richmond Tower. And I selected the hotel because of its pool. The water was not heated sufficiently for a partial outdoor pool neither.
The room I had was small, the bed was neatly made. I have never stayed in a hotel where the only option is a single double bed in the room, even in New York W hotel, where the rooms were tiny, they give you a queen.
There also isn't information about the hotel facilities in the room to let you know what's available, so I had to call the front desk a number of times.
Overall it was not a rewarding experience, the halls were old and dated looking, and I couldn't wait to get out of there.
May 22, 2012
Rated 1 out of 5 by BT1985 Over charged me and scratched my car
I never usually don't write reviews but after my most recent stay at the Sheraton Ctr., Toronto I felt obligated to
First of all my friends and I were there for a bachelor party and I had booked us two rooms for the event I told them to make sure the both rooms next each other and if not on the same floor when I went to go get my rooms they were six floors apart and there's nothing that they could do
Moreover when I went to go check out there were extra charges that they had on my invoice that I knew nothing about.
It was not until I had to argue with the attendant downstairs that I had those charges reduced. My room was also extremely small for the amount I had paid something close to $500 each night per room. The rooms I had were 4140 and 3646. I received complaints and was threatened $500 fine for playing music at only 10:00 PM. Finally when I did leave to pick up my car from the valet which charged me $50 per car for the night I noticed a scratch I was not there before we checked. In. and it also I looked as if someone had tried to smudge the scratch. This was one of my worst hotel experiences period.
July 8, 2014
Rated 5 out of 5 by ATLTravler This hotel is technology friendly
Truly enjoyed stay clubhouse is very accommodating overlooking city on 43fl friendly &helpful staff busy lobby but very technology friendly food court on lower lever however close at 7:00pm
June 22, 2013
Rated 1 out of 5 by POed Bad Customer Service
Besides a sub-par stay, the hotel over charged me and once I discovered this it was next to impossible to get a human on the telephone. I will never stay at this hotel in the future!
April 19, 2013
Rated 5 out of 5 by animal vacation
have stayed at this hotel on three occasions and never been disappointed, staff very friendly and helpful, room spacious and clean. only minor problem is length of time to check in
June 2, 2013
Rated 5 out of 5 by DM34 Great location and hotel
This was a wonderful hotel in a great location in the heart of Toronto. I highly recommend it to anyone doing business in Toronto or wanting to be in the middle of things.
April 7, 2012
Rated 5 out of 5 by Buster66 Weekend stay
My daughter and I were in Toronto for an overnight stay. We were able to check in at 10 Am which was great! The room was nice, clean and quiet. Staff was excellent also.
July 8, 2013
Rated 2 out of 5 by RobertL63 What can I say
Several issues on this visit.
a) light bulb in lamp by bed did not work.
b) Internet service in my room was literally unfunctioning. At log in, it would ALWAYS speedily present the screen to collect money. After that, it was sluggish to the point of worthless. After complaint, IT department improved the service on Friday, but it was still not satisfactory for work productivity. Why cannot a hotel provide a business tool that supports guest's productivity?
c) Motor court was a mess, for 18 hours per day. Not only could taxis not get into the motor court to pick people up, but it was 10 minute/15 minute wait for a taxi to work its way in the motor court to the front door. No excuse for how the motor court is managed. It needs a Lean/Six Sigma workflow expert to fix obvious systemic problems.
d) At check in, Starwood VIP didn't seem to make any difference. Check in agent tried to sell a $60 night upgrade. Then, several minutes, tried to sell a $40 night access to food on the club level. Please...
e) At checkin, had two reservations because the meeting host was covering several nights and I was paying for one night. Check in agent cut the room key to stop at noon on the day the first reservation ended--DESPITE HAVING MY CREDIT CARD TO SECURE THE SECOND NIGHT RESERVATION. What kind of customer service is this? We came back absolutely bushed at 5 PM on Saturday and couldn't get into our room. It took ten minutes in the checkin line to get the key recut to let us in. That stinks and speaks of the attitude of the staff that they are not trained to understand this simple situation: if you have a guest staying on two folios over multiple nights and you have his credit card payment... then give him a key that works the entire length of stay.
There is more, as the room design and décor is not up the first-rank Sheraton facilities. This is a tired hotel on the room floors.
April 6, 2014
Rated 5 out of 5 by Joakk The front desk staff were extremely helpful.
The front desk staff recognized my SPG level and made me feel very welcome.
February 1, 2014
Rated 1 out of 5 by vinnie46 Surprised
We were served a dessert with a long hair. Very surprised and disgusted. Double billed my daughter for her room! English was not well spoken at the registration.
August 1, 2012
Rated 3 out of 5 by dozer2015 dave hewitt
A/C not adjustable
No free internet in Room
TV slow to respond
Good shower .
July 9, 2014
Rated 5 out of 5 by diversity Excellent facilities
Stayed here for conference. Excellent facilities, great location-near shopping subway. Met family in BNB bistro. Would stay here again!
December 10, 2012
Rated 5 out of 5 by Alex19 Great Property!
Love staying at this hotel whenever I am in Toronto. Location is ideal and staff are great! They make you feel at home!
August 12, 2013
Rated 4 out of 5 by Michael459 Lots to do in Toronto
We got checked in quickly and headed to the pool. We were surprised the pool bar was not open. Last year it was closed for renovations and this year not open at all. With a full house and packed pool deck it would have been great. We were able to order from room service but this look a long wait for delivery. I hope during our next stay the pool bar and BBQ will be open.
July 2, 2014
Rated 5 out of 5 by Marc58 Front desk staff is second to none!
The staff at this hotel always exceeds my expectation for great service. They care about having return customers.
March 22, 2012
Rated 4 out of 5 by HK57 great conference hotel, expensive WIFI
I attended a conference at the Sheraton Centre in downtown Toronto - it's a great location and the staff were exceptionally friendly, helpful and efficient. The hotel is near museums, restaurants and excellent shopping. There is also a lot of live music in a very safe and friendly town.
I have only one gripe - wifi in your room is expensive. This may be normal in North America but it is free everywhere in hotels in Europe. The hotel is not cheap - why stick to this outmoded practice?
June 24, 2014
Rated 5 out of 5 by MtlSam Always Pleasant
The Sheraton, and overall SPG Hotels always exceed my expectations. Great room, great location. Great staff.
June 13, 2013
Rated 1 out of 5 by stegpin Very disappointed
I reserved a two-night stay at this hotel (c/i: Jan 29; c/o: Jan 31/14). This was my third stay at this establishment and will likely have been my last one. My first stay in December 2013 was in the Richmond Tower - a tower that should have been demolished years ago. My second stay was in the main tower in a much better room. For my most recent stay, the room (3626) was appalling. A huge stain at the foot of the bed welcomed me as did two chewed up arms rests on the desk chair. Steve, the person who had checked me in, offered to switch me to another room, which I declined as I was tired and I couldn't be bothered. There is no reason for housekeeping not to make a note of this and make sure that either the carpet is cleaned and/or restored or not to rent out the room until it is. Also, the internet in the room was extremely spotty and after numerous attempts at contacting DataValet I was told that it was my laptop's connection that was faulty although it worked fine at the Club Lounge and in the lobby. As a Platinum member, I’m happy to know that I have choices when coming to Toronto (next visit - March 17) and I can assure you that I will be hard-pressed to ever stay at this establishment again. Should you want contact me, I’m sure you have access to my coordinates from the information shared in this review.
February 10, 2014
Rated 5 out of 5 by jd21 fine stay
A great hotel in downtown Toronto. Courteous staff and great service; rooms and beds are very comfortable.
December 10, 2012
Rated 1 out of 5 by RENA1016 WRISTBAND NIGHTMARE
HOTEL STAFF TREATMENT WAS LESS THAN ACCEPTABLE. FORCED TO WEAR WRISTBANDS AND NO GUEST ALLOWED.
August 7, 2013
Rated 2 out of 5 by M19M70 Bad Odor
This hotel has a great location and potential. However, unfortunately there was a very bad Odor in the room and hall way. I had to change my room, but the second room had the same issue as well. The quality was much less than my expectation.
July 5, 2014
Rated 1 out of 5 by ssingh8479 Poor housekeeping and unskilled staff
I have a long list of items that were not working. These are:
1. Refrigerator and microwave was not plugged and checked. It took at lease 10 phone calls and reminders before anyone showed in a group of 3 individuals. Shows the efficiency that a minor issue needs three professional to do the jobs.
2. Hair dryer was not working and had call at least five times before it got replaced.
3. Tea pot was not working.
June 29, 2014
Rated 4 out of 5 by Flyingtailor Right Downtown
Good hotel a little t0 big for me but fast check in for Elite members.
April 1, 2012