Rated 4 out of 5 by patricia1 surprising - Great Sheraton
downtown Indianapolis. A bit noisy in the room on the weekends (many activities downtown the weekend of the 14-16th, June), but the room was very comfortable. The bed was great - soft and cushy, great pillows and sheets.
June 23, 2014
Rated 5 out of 5 by papamayo great staff
Brittany Valdez is a true asset to your Hotel. She always remembered my name and always said "welcome back Mr. Mayo" when I returned to the Hotel. Don't know what you aree paying her, but its not enough.
July 18, 2014
Rated 5 out of 5 by bunchref Great Indianapolis Experience
Excellent hotel to make our B1G Championship experience a positive one. There could have been more staff on duty Friday 7PM for check-ins but once it was 'my turn' all was well. Club lounge had coffee issues each morning. There was never enough coffee brewed and the espresso machine is not the answer, and besides, it kept running out of beans because so busy. Sunday we hit the lounge at 9:40 prior to checkout and no coffee. When I inquired with the lounge host, she said she was getting ready to close and initially was not going to do anything about it until I made a point that this was unacceptable. She offered to make a cup for me but since there were several others wanting coffee I felt she should have still been brewing in quantity. The night manager was in the lounge and I shared my concern. You have a major event and the hotel is busy. Deal with it. The exit at the parking garage didn't work and nobody answered the intercom. Had a parking pass, but still had to ask my son to get out and lift the bar so we could leave. Other than that, great stay.
December 6, 2012
Rated 5 out of 5 by Jim41 Great Indianapolis Hotel
We only stayed one night, but the staff was outstanding. We stayed on the club level and the evening snacks and the morning breakfast were great. The hotel was located close to all our intended sites to visit. We were well cared for.
December 31, 2012
Rated 2 out of 5 by 89Bengals Your lounge is the best...in Indianapolis
However my room, 1941, the double bed closest to the window sagged very low to the ground, towards the front right corner. The power outlets nearest the desk were inoperable, as was everything plugged into it, including the desk lamp. So to charge my devices I had to unplug the bedside lamp and clock, both of which I'd have enjoyed the use of. Also, the bedside phone was not operable--the desk phone was. Perhaps if there were at least a SPG member floor with full sized ironing boards, or robes, or more than two sets of towels, I might have been somewhat pleased.
But most bothersome, was the lack of any non-children's movie channels, or even any standard SPG pay-per-view movie channels. Whichever committee decided the sparse (except for the approx. 5 different FOX variations) channel listing, should be reassigned from anything having to do with entertainment. The staff was very friendly and helpful, but I'll likely choose the other Starwood locations in the area, when doing work in Indianapolis or for leisure, before I stay here again.
November 6, 2013
Rated 2 out of 5 by Salestraveler1 Old and dusty (City Center Sheraton-INDY)
Honestly the property needs a major upgrade to floors, furnishing, etc. My room had a couple of vents near the sink outside the bathroom that had not been cleaned in a while. Just not up the standards I have come to like with spg.
October 11, 2013
Rated 4 out of 5 by Mj3444 Great business stay
The staff is very nice and helpful at this hotel. The amenities are very nice and comfortable. There are expanded hours for the resturant and bar which is helpful to late arrival guest that might want a lite bite after traveling.
September 8, 2013
Rated 2 out of 5 by Lehnkv25 Amazing food in the dining room, but needs major updating in the rooms
We had excellent service and food on NYE but we were disappointed by the dated room. Everything was clean but seriously outdated. We only stay in Sheratons and this one did not meet our usual expectations for Sheraton quality.
January 2, 2014
Rated 4 out of 5 by DrDerek Cold room, marginal response
The room was cold due to poorly functioning heating system. They brought a temporary heater. No one offered to move me to another floor. I spoke with people in our convention on other floors and the room temperature was fine.
April 6, 2013
Rated 3 out of 5 by Yahoo1726 Housekeep needs to know how vablue they are to your org.
Hopefully you'll see the value in the housekeeping staff to have additional assistance when the hotel is very active, to reduce the workload so they can reach the rooms in a timely mannor.
July 21, 2014
Rated 5 out of 5 by Bonehead Great features and location
Had all the amenities for comfort and was overlooking Indiana War Memorial and short walk from Indiana World War Memorial. Breakfast buffet was very good and reasonably priced. Sports venues and many restaurants were nearby.
January 17, 2013
Rated 5 out of 5 by Stupnik Indy Stay
Very comfortable, clean, accessible to many places within walking distance which was worked out great for me. The staff, professional, not stuffy, very friendly folks, I like that when I travel. Nice view from my room too.
June 29, 2013
Rated 5 out of 5 by Eventsonthego Glad we chose the Sheraton
Loved the upgrades and renos. Beautiful Suite, both soothing and comfortable.
Club Lounge was a treat except the host did not have a very good command of the English Language. Other than that, everything was perfect.
April 21, 2014
Rated 5 out of 5 by N123 Great Stay
Staff was very nice and worked well to meet our needs. We were given a great group rate including parking discount as well. We had a big group of college students and the hotel was helpful and exceeded our expectations.
March 4, 2013
Rated 5 out of 5 by Tenoeight Great Staff
The staff at this hotel is one of the best I have ever experienced they want to help you in any way possible. The location can not be beat you are on the circle and right in the middle of everything Indy has to offer.
May 16, 2012
Rated 4 out of 5 by MoHo51 Nice but....
Hotel and meeting facilities very nice. Worst service, however, from your bar staff. Took forever to get waited on while they seemed oblivious to customers and would go wipe off a table before waiting on customers.
February 27, 2013
Rated 4 out of 5 by Marianne Love the view of the Circle
Really nice hotel. Great location. Very nice bed and bedding.
Note to hotel: When a couple stays in the room they need a second mirror over the desk to allow for make up and hair while spouse is in the bathroom.
May 13, 2013
Rated 1 out of 5 by Ed35 Not happy
No hot water for 2 days and I was told they knew my room and others on that side of the hotel were having issues. I wondered why I was put in that room after I was told they upgraded me to that particular room.
February 11, 2013
Rated 5 out of 5 by TravelDad Great downtown location
We only spent a short time at this hotel but it is really convenient to the downtown locations. We had the breakfast buffet and it was excellent and the service was great. And there's a Starbucks in the lobby.
January 3, 2013
Rated 3 out of 5 by Shyamk Not up to my expectations
Stayed at the property for two weeks over last four weeks.
1) The SPG green points not credited to my account after repeated reminders.
2) The card reader from the car garages does not work properly. You need to swipe several times and pray.
3) Checking out was painful. I was charged for parking when I should not have been charged. After going down to reception at checkout the charges were taken out.
4) I called from the room ans asked reception if they had any laptop chargers that I can borrow. I was told to come down to see which adapter from several lost & found adapters they had. When I went down immediately with my laptop, to my surprise they did not have single charger.
5) The breakfast for SPG guests is OK, they could improve it.
6) The in-house restaurant serves sub-par food for both breakfast and dinner. I would recommend guests to avoid the in-house restaurant.
7) As a SPG platinum, I was upgraded to a better room once. The upgraded rooms are larger which is nice but the quality of the furnishings is below-par.
8) Having a Starbucks attached to the hotel is a big plus.
April 9, 2014
Rated 4 out of 5 by RetiredNavy Good comfort level
My first time there and I knew it was an older hotel. It was clean and comfortable and wouldn't mind more than one night staying there. A nice view of the center and a easy to walk to the area restaurants.
December 1, 2011
Rated 4 out of 5 by Brock Indy 500 stay at the Centre Sheraton Hotel
We were upgraded to a suite after being told rollaway beds weren't possible in the room they gave us the first night.. That made it easier and more comfortable for us all. No additional fee was assessed me
May 28, 2013
Rated 5 out of 5 by KeiCar Oustanding service
This hotel was the best we had ever stayed at considering the free breakfast and dinner along with free beverages in the lounge. Staff was outstanding in their service and attitude.
June 30, 2014
Rated 5 out of 5 by Kimmie2119 We will definitely be back to this hotel!
This hotel was super clean. The beds are excellent and very comfortable. The poolside and monument circle view is terrific. The rooftop pool is a great relaxation area that we loved as well.
June 6, 2014
Rated 4 out of 5 by Andy65 BOA Grand Nats
Location was perfect only .2 miles from Lucas Oil stadium and there are plenty of things to do with walking distance. Staff was great, room wasn't quite ready and we were not able to check-in until 3:30.
November 13, 2012
Rated 5 out of 5 by JaneZ57 I had a Gorgeous Room
This is a very nice hotel. The service was topnotch, and the location is close to everything in downtown Indy. The room was absolutely gorgeous and I couldn't have asked for a nicer experience.
May 24, 2014
Rated 5 out of 5 by MsCincinnnati15 The staff at this hotel are wonderful
This Sheraton was extremely clean and staff was very pleasant and extremely helpful. The room was nice and clean and I loved the bathroom space. I would stay here anytime and recommend it to my friends.
July 25, 2012
Rated 4 out of 5 by BKUSAF Great Hotel
Great hotel, great amenities, and we especially loved the view! We could see Soldier's Monument lit up like a Christmas tree from our window. We had one disappointment; there was no Bible in the room!
December 31, 2013
Rated 5 out of 5 by Eric37 a wonderful stay
we've stayed at many sheratons and westins... and this was probably our best experience. thank you for great service, cleanliness, and maintaining a wonderful club lounge. our stay was very enjoyable.
October 7, 2013
Rated 5 out of 5 by ChuckECheese Great and comfortable
My daughter was getting married, we shared the room for her night before the wedding, then we stayed the second night, room was straightened up for us. We had nothing, all was great the entire stay!!
August 12, 2013