Rated 5 out of 5 by Michael3168 In the heart of it all
This hotel is located right in the center of Indy. You can walk to just about everything Indy has to offer. The rooms were very clean and the staff here are exceptional. The only draw back is that the pool is outdoor and only open in the summer season.
October 24, 2011
Rated 4 out of 5 by rusty2551 Great Hotel- Expensive (For Indy) parking
A group of colleagues and I stayed at the Sheraton City Centre hotel for two days in early September, 2012. We found the lodgings to be convenient and comfortable, although the $25 per day self parking charge seemed a little excessive for Indianapolis.
September 9, 2012
Rated 5 out of 5 by Kelly GREAT HOTEL!!!
This was a great place to stay. We stayed for a Butler Basketball game and it was very close to everything. Room was great, staff was very nice. I will definitely be returning in March for another game and staying at the Sheraton!! Highly recommend!!!
January 28, 2013
Rated 5 out of 5 Almost everything was terrific!
The only problem was with checkout when we were charged more for the Club Level Upgrade than what we expected. Not sure if it was totally worked out or not....waiting to see what the credit card charge indicates.
Otherwise, everything was excellent!
January 7, 2013
Rated 5 out of 5 by Steve69 The staff is excellant in Guest Services
This is my second stay this Month alone. I have stayed 3 times in the past 5 years. The Staff is excellent in their Guest Services Skills. The recognition of a Preferred Guest Status is well noted. I would highly recommend this location to everyone.
April 19, 2013
Rated 5 out of 5 by SFKV0812 Staff was exceptional!
This hotel was conveniently located to everything in downtown Indy and within walking distance of everything we wanted to do. The staff in the Club Lounge (especially Katie) was fantastic and made us feel right at home and catered to our every need.
August 15, 2012
Rated 2 out of 5 by adblack our stay
My husband and I stayed one night in your hotel room for our "date night". The employees were awesome. The room however was NOT. We found a prescription pill, jellybean, and hair tie lying on the floor. I'm thankful we didn't have a child with us.
September 24, 2013
Rated 5 out of 5 by Pier1 Fitness center is awesome and Alexander's is great
I always enjoy staying at the Sheraton in Indianapolis. The new fitness center is awesome and has great machines for a good work out. Alexander's Restaurant is amazing. The coctails are good, and the chef prepares excellent quality daily specials.
March 29, 2013
Rated 5 out of 5 by TMU48 TMU48
This hotel is perfectly located to enjoy all the things Indianapolis has to offer in historical sites , museums, and Midwestern cultural events.
Close to many fine eateries and even good shopping, it is totally convenient as a downtown property.
August 10, 2013
Rated 2 out of 5 by WarmGuest No A/C in rooms
The hotel was fine except for one major thing... the A/C was not working in the rooms. Meeting rooms had A/C and were nice. The temp in regular room was between 76 and 79 the entire time.
April 7, 2014
Rated 3 out of 5 by azlarry it has it good and bad
the staff is VERY friendly. The issue I have is the walls are very thin and so is the ceiling. You here every movement in the rooms and when some one is walking above you here it and in the halls you can here everyone that walks by there voices.
July 30, 2013
Rated 4 out of 5 by Kelly Perfect location!
I love that they have parking, it is close to a ton of great places to eat, sites to see, areas to run and shopping areas- not to mention access to the highway. Staff is always willing to do whatever they can to improve your stay. Great gym too!
April 16, 2013
Rated 5 out of 5 by Darlin Above and beyond service for our wedding weekend!
Our daughter and her wedding party were treated like royality on their special weekend! The hotel was within walking distance of the venue's... and in the hub of the city for our out of town guest to enjoy everything our fair city has to offer!
October 16, 2012
Rated 2 out of 5 by 89Bengals Your lounge is the best...in Indianapolis
However my room, 1941, the double bed closest to the window sagged very low to the ground, towards the front right corner. The power outlets nearest the desk were inoperable, as was everything plugged into it, including the desk lamp. So to charge my devices I had to unplug the bedside lamp and clock, both of which I'd have enjoyed the use of. Also, the bedside phone was not operable--the desk phone was. Perhaps if there were at least a SPG member floor with full sized ironing boards, or robes, or more than two sets of towels, I might have been somewhat pleased.
But most bothersome, was the lack of any non-children's movie channels, or even any standard SPG pay-per-view movie channels. Whichever committee decided the sparse (except for the approx. 5 different FOX variations) channel listing, should be reassigned from anything having to do with entertainment. The staff was very friendly and helpful, but I'll likely choose the other Starwood locations in the area, when doing work in Indianapolis or for leisure, before I stay here again.
November 6, 2013
Rated 5 out of 5 by bunchref Great Indianapolis Experience
Excellent hotel to make our B1G Championship experience a positive one. There could have been more staff on duty Friday 7PM for check-ins but once it was 'my turn' all was well. Club lounge had coffee issues each morning. There was never enough coffee brewed and the espresso machine is not the answer, and besides, it kept running out of beans because so busy. Sunday we hit the lounge at 9:40 prior to checkout and no coffee. When I inquired with the lounge host, she said she was getting ready to close and initially was not going to do anything about it until I made a point that this was unacceptable. She offered to make a cup for me but since there were several others wanting coffee I felt she should have still been brewing in quantity. The night manager was in the lounge and I shared my concern. You have a major event and the hotel is busy. Deal with it. The exit at the parking garage didn't work and nobody answered the intercom. Had a parking pass, but still had to ask my son to get out and lift the bar so we could leave. Other than that, great stay.
December 6, 2012
Rated 5 out of 5 by Jim41 Great Indianapolis Hotel
We only stayed one night, but the staff was outstanding. We stayed on the club level and the evening snacks and the morning breakfast were great. The hotel was located close to all our intended sites to visit. We were well cared for.
December 31, 2012
Rated 2 out of 5 by Lehnkv25 Amazing food in the dining room, but needs major updating in the rooms
We had excellent service and food on NYE but we were disappointed by the dated room. Everything was clean but seriously outdated. We only stay in Sheratons and this one did not meet our usual expectations for Sheraton quality.
January 2, 2014
Rated 2 out of 5 by Salestraveler1 Old and dusty (City Center Sheraton-INDY)
Honestly the property needs a major upgrade to floors, furnishing, etc. My room had a couple of vents near the sink outside the bathroom that had not been cleaned in a while. Just not up the standards I have come to like with spg.
October 11, 2013
Rated 4 out of 5 by Mj3444 Great business stay
The staff is very nice and helpful at this hotel. The amenities are very nice and comfortable. There are expanded hours for the resturant and bar which is helpful to late arrival guest that might want a lite bite after traveling.
September 8, 2013
Rated 4 out of 5 by hughy123 this hotel is in a good place
very nice place to stay and would let everyone i work with know that is a good place to stay
May 5, 2014
Rated 4 out of 5 by DrDerek Cold room, marginal response
The room was cold due to poorly functioning heating system. They brought a temporary heater. No one offered to move me to another floor. I spoke with people in our convention on other floors and the room temperature was fine.
April 6, 2013
Rated 5 out of 5 by Bonehead Great features and location
Had all the amenities for comfort and was overlooking Indiana War Memorial and short walk from Indiana World War Memorial. Breakfast buffet was very good and reasonably priced. Sports venues and many restaurants were nearby.
January 17, 2013
Rated 5 out of 5 by Stupnik Indy Stay
Very comfortable, clean, accessible to many places within walking distance which was worked out great for me. The staff, professional, not stuffy, very friendly folks, I like that when I travel. Nice view from my room too.
June 29, 2013
Rated 5 out of 5 by N123 Great Stay
Staff was very nice and worked well to meet our needs. We were given a great group rate including parking discount as well. We had a big group of college students and the hotel was helpful and exceeded our expectations.
March 4, 2013
Rated 5 out of 5 by Wayne69 Staff are great
They are always ready to help you, and they are very friendly.
May 9, 2014
Rated 5 out of 5 by Tenoeight Great Staff
The staff at this hotel is one of the best I have ever experienced they want to help you in any way possible. The location can not be beat you are on the circle and right in the middle of everything Indy has to offer.
May 16, 2012
Rated 4 out of 5 by MoHo51 Nice but....
Hotel and meeting facilities very nice. Worst service, however, from your bar staff. Took forever to get waited on while they seemed oblivious to customers and would go wipe off a table before waiting on customers.
February 27, 2013
Rated 4 out of 5 by Marianne Love the view of the Circle
Really nice hotel. Great location. Very nice bed and bedding.
Note to hotel: When a couple stays in the room they need a second mirror over the desk to allow for make up and hair while spouse is in the bathroom.
May 13, 2013
Rated 1 out of 5 by Ed35 Not happy
No hot water for 2 days and I was told they knew my room and others on that side of the hotel were having issues. I wondered why I was put in that room after I was told they upgraded me to that particular room.
February 11, 2013
Rated 5 out of 5 by TravelDad Great downtown location
We only spent a short time at this hotel but it is really convenient to the downtown locations. We had the breakfast buffet and it was excellent and the service was great. And there's a Starbucks in the lobby.
January 3, 2013