Rated 2 out of 5 by DG1107 Had fun ...but at a price
Just stayed at the Sheraton Fisherman’s Wharf Hotel this weekend. This hotel has one of the best locations, but that’s about where the love affair ends. Check-in can be lengthy, and valet apparently does not get instructions (i.e. you must speak to someone in valet if you wish your car to be ready!) These are pretty mild challenges, but the list goes on. My family started off in a room with two double beds; these are sold as a “sweet sleeper” but they can only be considered “sour” at best. I was more comfortable on the floor. The staff tried to move us to a room with a king bed and sofa sleeper, but the quality of the beds were no better, so we made the best of it for another night. On a positive note, a manager tried to soften the blow with a “free” buffet breakfast, but in the end this did not pan out well either. Worst of all, I used points (32,000 points to be exact) for this 2 night stay, not a very good value when you consider this equates to either spending $32,000 to capture the points on a rewards card or paying several hundred dollars to purchase points or convert their timeshares into hotel points. Add to this another $50+ per night for parking, and this weekend can only be considered a bust! Sorry, I really want to like this property but have little positive to share.
August 19, 2013
Rated 5 out of 5 by Shane14 Loction
Great, walk to wharf , pier 39, embracadero, tour buses. Mini vacation
August 18, 2013
Rated 1 out of 5 by Venice Do not stay here
They charge $50 to park your car, plus tips. The room and patio was filthy! The servers were rude and they recommended a horrible restaurant for dinner.
August 14, 2013
Rated 4 out of 5 by Saffie Bathroom too small
Good location . Great staff. Bathroom way too small we had room 2 double beds for 4 adults and bathroom tiny - my 2 6 ft sons just get in toilet/shower room and basin area no space for 4 washbags. Rest room good size. In need repaint in parts overall good. Pity no free wifi in rooms made lobby ridiculousy hectic!
August 13, 2013
Rated 4 out of 5 by FRGermany Perfectly locate to explore SF
Perfect location to explore SF downtown area.
Helpful and friendly staff.
Relaxed smoking policy close to fireplaces outside.
Rooms and bathrooms rather small (had standard room). However, it's an inner city place.
August 13, 2013
Rated 5 out of 5 by 1ACFAN Sheraton Fisherman's Wharf outstanding
Sheraton Fisherman's Wharf met all our needs while staying in San Francisco. The Concierge helped us organize our days and reccommended outstanding restaurants. The staff was friendly and every need was met to the "nth" degree. I would most definately stay at the Sheraton Fisherman's Wharf again.
August 12, 2013
Rated 5 out of 5 by Don2013 Wonderful family experience
I stay in hotels and travel a considerable amount, so I am very demanding on what I receive. In this case, this was a family vacation trip; therefore, I am even more demanding since this is my family time and money spent. We had a wonderful time and fealt at home at this Sheraton. The breakfast buffet was very good with things for all ages. I know I will go back when in the area, very impressive.
August 12, 2013
Rated 2 out of 5 by Condojoe Disappointing
My wife and I honeymooned at Sheraton Fisherman's Wharf in 1979. We have returned 5 times since. This stay will be our last. I'm very disappointed in your latest remodeling.....what up with the "beach balls" and hall wall paper. Who ever recommended the "look" was way "off base". It's fisherman's wharf...not the beach. The lobby remodel is awful as well. Whatever you were trying to pull off with a combo café, lounge, bar whatever doesn't work for me. The price to park in your lot is outrageous, I parked across the street. Our room faced the bus depot, not the view I was hoping for, but I was told the hotel was full. I do not expect a response as I've made it clear I'm not coming back, I just wanted to voice my opinion.
August 11, 2013
Rated 2 out of 5 by trappedinSF keep looking
I travel significantly and often stay at Sheratons worldwide. In particular, I travel to SF on business monthly. this hotel was one of the less impressive stays of the year. interior and exterior dreary and drab. dated and older look to the halls and building in general. the room was average - clean and functional. window to the to the outside in the hall let the smell of garbage and second hand smoke through the hall and into my room. employees tended to congregate and chatter in the hallways near the guest rooms - a nuissance. thin walls allowed me to get to know the neighbors. I would not stay here ever again.
August 11, 2013
Rated 3 out of 5 by Jaymar Value is location
Good location. Full beds need upgrading to queen as they are small and uncomfortable. Very noisy at night. But for the cost and central location to wharf okay place to stay when gone all day.
August 10, 2013
Rated 2 out of 5 by Paws Pricey for what you get
Hotel is well located to Fisherman's Wharf & Tourist Attractions. Rooms are very dated, need improvements. Bathrooms are small. Beds are comfortable but small. Pricey buffet breakfast for what you get. Limited amenities in hotel. Rooms are generally clean but had a dusty smell.
August 7, 2013
Rated 2 out of 5 by Rene46 Much noise from the street
much noise from the street from am. 4.00
Its not like a hotel more like at Hostel
August 6, 2013
Rated 3 out of 5 by Ron384 Very expensive
No reading material featuring local sights, etc. Things added to the bill were out of sight !! San Fran has the ability to charge high fees, but seems un-american.. Lobby bar prices get near Piracy. Desk personnel were outstanding. Just an average room, and except for the location to the Wharf, not worth the money !!!
August 5, 2013
Rated 2 out of 5 by Cabo433 This hotel was ok.
I paid almost 300.00 per night & I have to pay 15.00 for wi-fi, get real. The staff was very courteous & friendly, room was nice & clean. Bathroom was very small. Concierge people were excellent & very helpful!
August 3, 2013
Rated 1 out of 5 by PSp1 Big disappointment
This hotel is reasonably expensive, $300 per night. We have children so we had two interconnecting rooms. When we arrived to check-in, we were behind two different groups both who were complaining. Didn't bode well... The hotel itself is generally disappointing, although the gym is not bad. Service is between average to unfriendly, the 'express' service at the coffee shop is very slow - the staff actually stand and watch sandwiches being toasted rather than serve next in line. Biggest disappointment is the rooms. To be fair, one was ok, but the aircon is extremely noisy, the rooms themselves have no decent soundproofing, and the window blind was setup such that it couldn't block all light. We complained and were offered SPG points, which we declined, and eventually were given modest room rate reduction.
July 31, 2013
Rated 3 out of 5 by Buchanan Room on small size, though location great
Whilst location was fantastic the room was very small, in particular the bathroom and storage space. No free wi-fi in room which was inconvenient though it was available in lobby. Toiletries kept to a minimum and i had to ask for extra. Overall would say suitable for a couple but not for a family unless suites are available (none free for our stay)
July 31, 2013
Rated 4 out of 5 by Lex57 Our stay
We spent 3 nights in this hotel, and we liked it very much. Nice room, good Staff service and close to the beach
July 30, 2013
Rated 2 out of 5 by Alext43 Old apartment complex with a facelift....
I was very excited about staying here especially given the multi-million $$ makeover. Sadly I was disappointed with the property - despite new paint and carpet it just felt old. Additionally it was noisy at night because its next to a bus depot and there was construction going on. To boot our shower broke mid-stay.....
All in all a disappointing stay.
July 27, 2013
Rated 1 out of 5 by NanaNancy FIshermans Wharf
Staff were rude and unresponsive
July 26, 2013
Rated 3 out of 5 by NOTASHERATONFAN56 Sheraton has the worst staff training
Check in staff NEVER told me that a $115.00 posted fee would be charged against my card. He never apologized and simply did not seam to care if he did not follow company procedures. If you choose to stay here beware and ask for a room on the fourth floor unless you like listening to creaking floor
July 26, 2013
Rated 3 out of 5 by SHUG Not a Bad Hotel
The hotel has a great location, 2 blocks from Pier 39. However, despite being a Starwood property is shows its age. The hotel rooms are a bit old, the AC looks like it's from the 80s and the roof seems to shake whenever the person above walks around their room. That said, I'd stay there agin if I was looking for proximity.
July 25, 2013
Rated 4 out of 5 by ETNP Great Service
The hotel employees were very friendly and definitely made the experience better. However, the continental breakfast was way too expensive per person for mediocre food.
July 23, 2013
Rated 3 out of 5 by SusieL Hotel is convienient
We enjoyed our stay here, it's the 2nd time we stayed at this particular hotel. The only drawback was it is very noisy and can here people from street as if they are right outside your window. It is ultra modern so it's not as comfortable as I would like it, chairs in room are very stiff to sit on. Location is excellent though so for those that don't mind modern then it's great. Bathrooms are very, very small as well.
July 22, 2013
Rated 3 out of 5 by JimMcc Good but Pricey
We felt this hotel was nice, but a little pricey for what we got. Room was nice but nothing exceptional.
Had problems getting a cab, in fact their staff tried to get us to use one of their cars at twice the price that the cab ended up being. They actually did not seem happy about then getting us a cab, and this was the first hotel I have ever been to where the cabs where not right there waiting.
July 21, 2013
Rated 1 out of 5 by Lars949 Zombie staff and $$$ parking per night!
The staff had zero interest in me as this hotel is good for one thing, churn and burn tourist through the wharf.
I'm an SPG member and I used points to stay here. What a waste!
Parking for my SUV was $67 per night after tax.
The conceirge sent us to a practically dead and closedmexican food place.
The bellman told me theree was no jacuzzi because its too hard to keep clean but the pool was heated to 72! LOL
July 20, 2013
Rated 5 out of 5 by Jena03 Highly recommended!
My husband and I stayed there for 4 days and 4 nights. The hotel itself was beautiful, the staff was very pleasant and helpful and the location was great. We would highly recommend this hotel!
July 20, 2013
Rated 5 out of 5 by Patti54 Great hotel in great location.
Very good service, clean, close to Fisherman's Wharf and all transportation. Should have an indoor pool and indoor or outdoor hot tub, though!!
July 18, 2013
Rated 2 out of 5 by Hunymooners76 Honeymooners
The hotel was very noisey and bedding was not clean. You should offer your guests free wifi $15 per day is the most expensive I've ever run across!
July 17, 2013
Rated 2 out of 5 by me345678 great location but outrageous parking cost
The hotel is in a great location but I was surprised with the very high parking charges
July 15, 2013
Rated 4 out of 5 by Casey4 Location, Location, Location!
The location was perfect! Within walking distance of Fisherman's Wharf, Pier 39, and public transportation to AT&T Park, the Ferry Building, and the Explorotarium.
July 14, 2013