Sheraton Arlington Hotel

  • 1500 Convention Center Drive
  • Arlington,
  • Texas
  • 76011
  • Estados Unidos
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Rated 3.8 out of 5 by 392 reviewers.
Rated 3 out of 5 Getting shabby I have been staying at the Arlington Sheraton and whatever it was called before Sheraton Hotels acquired it. The first time I visited the hotel, about 10 years ago, I was impressed with the room: the furnishings were top-class. There was a modern glass business desk with a Herman Miller Aeron chair next to the window. The furniture and decor exuded class and sophistication. On this and my last few trips I was very underwhelmed by the state of the room. On this trip, the furniture in the room was scratched, the lampshades were askew, the ceiling above the shower/tub was rusty and paint-chipped, the tub's drain was clogged, the "saloon doors" of the guest closet were almost falling off the wall-frame, the curtains were hard to draw and one curtain was missing a pull-wand. Honestly, I've stayed in Motel 6's that had neater rooms. The only reason I will continue to stay at the Arlington Sheraton is because of it's proximity to the guitar show venue and because of it's very convenient shuttle service to and from DFW airport October 24, 2012
Rated 5 out of 5 by Great Staff!! We were very pleased with the staff at this hotel - they were very attentive and helpful when our cards didn't gain us access to the Club Room and our floor. Very friendly, very helpful and service oriented!! Would highly recommend this particular Sheraton!!! July 12, 2012
Rated 5 out of 5 by Expectations met! I thoroughly enjoyed my stay at this beautiful hotel. The staff was superb! Everyone was kind and friendly. I ate breakfast and dinner in the City House Restaurant and they were attentive and friendly. I look forward to coming back and enjoying a longer stay. August 7, 2012
Rated 2 out of 5 by needs improvement overall it is a good place to stay. need to improve on replenishing the room with necessities and complimentary items. The beds are not comfortable! Several things are broken through out the hotel keeping you from ordering what you want or using the area. June 27, 2013
Rated 2 out of 5 by Dinner Menu was Excellent The Alaskan Cod dinner was the best fish dish I've ever had, seriously. From the flakiness of the fish, to the cream sauce, to the vegi assortment. It was a 4 star dish. The service by our waitress, Linda was top notch as well. We were very impressed. March 6, 2013
Rated 5 out of 5 by CAN'T BE BEAT! WE HAVE STAYED HERE NUMEROUS TIMES NOW AND THIS WAS BY FAR THE BEST, BUT IT IS HARD TO BEAT GOOD SERVICE, GOOD ROOMS, NICE FACILITY AND EXCELLENT STAFF WHEN THEY ARE THAT WAY ALL THE TIME. I WISH THE STARBUCKS RESTAURANT WOULD STAY OPEN LATER THOUGH. October 9, 2012
Rated 3 out of 5 by Expected alot more I was surprise to see that the carpet in our room was dirty w/stains and the two chairs had alot of stains on them. Did not expect this from this hotel. Beside this the front desk staff were friendly and it was close to the Texas Rangers ballpark. August 5, 2012
Rated 3 out of 5 by Not very friendly As a lifetime Gold SPG member, upon check in I asked if I was in a CLub Floor room. The lady at check-in said no, but I could buy one for $30. I said that didn't make sense, and then she said now no rooms were available. She was not very polite. December 6, 2012
Rated 4 out of 5 by Good Hotel For Business Overall very good experience. Internet was a problem during training session and occasionnaly in the room. Everything else was very nice. Staff was excellent. January 17, 2014
Rated 5 out of 5 by Business trip I visit this hotel frequently on business. The staff - front desk, restaurant, club room, bellmen, and van drivers - are all very welcoming, courteous, and helpful. I always feel well cared-for when I visit the Sheraton Arlington. October 3, 2013
Rated 3 out of 5 by This hotel is somewhat above average Club: Breakfast skimpy by comparison to other hotels. Evening oers pretty light., and had to pay for cheap wine and beer. The hotel has one big plus: if you are attending a baseball or football game at the nearby stadiums, its location January 6, 2013
Rated 4 out of 5 by The rooms need remodeling The hotel itself was very nice. The lobby, the staff was great. The rooms however were dated. The carpets are stained and the ceiling in my bathroom was chipping off. I stayed in room 908. The bedding was fantastic as was the pillows April 29, 2013
Rated 3 out of 5��by room not ready Was attending baseball game and room not ready until after 5pm. We really wanted to freshen up before game, but instead had to check luggage at desk and finally get room after 11pm. Was disappointed. Everything else was fine.7 August 15, 2012
Rated 2 out of 5 by Arlington Tx The Phone and TV were unplugged and once I tried to plug everything in, I saw why, it was a mess. I never did get the phone to work. The room was less than clean, dusty and the bathroom floor was very dirty. September 17, 2012
Rated 4 out of 5 by Stayed here many times I have stayed in this hotel many times. The rooms are clean, very close to amenities, walking distance to six flags, ranger's stadium, and the cowboy's stadium. We walked to the cowboys game from the hotel. December 31, 2012
Rated 5 out of 5 by Club Level Rocks My wife and I had a great stay on the 18th floor which is club level. The room was nice but the service and food was spectacular in the club room. If we have the opportunity again we would love to go back. October 22, 2012
Rated 2 out of 5 by Staff has Poor Customer Service Skills Staff refused business checks after prior approval. Staff subjectively determines when checks will be accepted beyond the general policy. Floor Manager was unable to state Sheraton's Policy and was rude. July 16, 2013
Rated 5 out of 5 by BEST PLACE TO STAY IN ARLINGTON,TEXAS THE STAFF IS THE BEST...FROM THE VALET TO HOUSEKEEPING. ALSO, PLEASE GET ROOM SERVICE FOR HOT AND TASTY FOOD. THE FRONT DESK WAS THE MOST HELPFUL AND FRIENDLY I HAVE HAD IN YEARS. KEEP UP THE GREAT JOB. October 2, 2012
Rated 3 out of 5 by Another unhappy experience Booked three rooms for a conference. The front desk staff told me I would be called when the rooms were ready, that didn't happen. Then I expected to have all rooms on same floor and they were not. March 3, 2013
Rated 2 out of 5 by Rude guest I have stayed at this location before with no problems. This time, some jerks decided to go up and down the hall - very late - several times - beating on the wall yelling "wake up" NOT a good trip. December 6, 2012
Rated 5 out of 5 by Great location This is the perfect location for either Ranger or Cowboy game accomodations. The staff is friendly and the hotel well appointed. The breakfast buffet is very nice also. Have stayed here many times! February 21, 2012
Rated 1 out of 5 by Disgusting Bathroom I was given a room with rusted stained towels, cracked and falling paint in a height restricted shower, and a stained bathroom floor (I have photos to prove). December 9, 2013
Rated 5 out of 5 by excellent I have found the hotel to exceed my needs and that of my organization. Great job. January 20, 2014
Rated 5 out of 5 by Romantic Getaway I want to thank the hotel staff and the service personnel for a great weekend. The Sheraton never lets me down. I will always search for a Sheraton when ever I travel. Thanks again. Dr. Taylor August 22, 2012
Rated 3 out of 5 by Sir Remote. Traffic jams are part of the baseball season and the Flags park. Your food service is way too expensive. Either over priced items in the Market or $38.00 steaks. Nothing in between. May 5, 2013
Rated 5 out of 5 by Best room ever I stayed in room 823 at the Arlington, TX Sheraton and I have to say, that is the best room I've ever stayed in. The cleaneist, roomiest, most enjoyable stay I've had at this Sheraton hotel. September 22, 2012
Rated 5 out of 5 by Great Features & Location We have stayed at this hotel several times and, with the exception of one stay, have always hade a great experiance with the facilities and the service. On the bad stay SPG made it right. January 6, 2013
Rated 2 out of 5 by Great location, but.... This is a great location and the rates are very reasonable, but the room that we stayed in had very dirty carpet. It certainly needed cleaning and probably should be replaced. Room 601. July 4, 2012
Rated 3 out of 5 by Wrong type of room We were put in a Handicap Room which we did not ask for. The accomodations were just fine, except the location of the switches, thermostat etc. Would have been good for the hadicpped. January 23, 2013
Rated 5 out of 5 by love this place I go back every year to see a football game and stay here the staff is fantastic, rooms are clean, club lobby is GREAT, love Vicky and Carla, shulttle sataqff ius the BEST ever!!!!! November 1, 2012
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