Rated 3 out of 5 by rangerover POOL AREA
I booked this hotel for the specific reason that I wanted a relaxing weekend sitting around a pool. I was sadly disappointed. First there wasn't enough seating areas for the amount of rooms this hotel has. The seating was not only limited, but uncomfortable.The atmosphere was total concrete and pool, lacking any warmth. Non existent plants, trees or flowers, anything to brighten up the area. Very unwelcoming. Will not return. On the positive, I would like say to every experience with a hotel staff member was pleasant.
July 1, 2013
Rated 2 out of 5 by MasinaP18 Not the greatest stay
There are several issues that i had during my stay. my room had a bad smell so they had someone come up and spray air freshner, still not good, my key was never registered to my room, so i was charged out the nose for parking, and when i went to the front desk to bring to their attention, i was told there really wasnt anything that she could do, but fix the card now, as to which that was my last night, what a waste. The room was ok, but it needs improvements or updates. For this to be a Sheraton I expected a lot more.
October 2, 2012
Rated 4 out of 5 by BizProf Feedback
Great staff, excellent location.
July 10, 2014
Rated 3 out of 5 by Temecula4 This hotel was in a good locatiion
We liked being able to walk outside of the hotel and have many choices to eat. The lobby was very big with places to sit and people watch.
July 6, 2014
Rated 4 out of 5 by Joetravel Club Floor
Overall, i would highly rate this hotel based on location, staff helpfulness, and features. The club floor, however, could use some help. The club breakfast left much to be desired. Few selections, several mornings there was only melon for fruit and no yogurt. Bran muffins were great, but only available one day. Bagels were like hock pucks. Finally, the espresso machine was out of service forcing one to go to the lobby for a morning espresso or capucino. Come on guys, i paid for a reasonable continental breakfast!
November 14, 2013
Rated 3 out of 5 by arrdub Voice/Data access limited!
T-mobile and AT&T users will be very frustrated with this hotel. I had almost no mobile signal for the duration of my visit, & resorted to standing near exits to make phone calls, etc. I spoke to others who were booked at the hotel during the week i was there (conference), and it seems if you use Verizon, you are fine, but if you have anything else, you are one your own. To make matters more aggravating, this is one of those hotels that charges $15/night for mid-grade internet connectivity, and that is per device!
September 30, 2012
Rated 2 out of 5 by Hart55 Missed the details
The upgrade was appreciated. Drafty windows, which I reported. Club lounge staff was great. Breakfast was sparse.
Housekeeping neglected to clean the room. I called and reported. Girl shows up with TWO towels and left. Reported that. No other contact.
Valet guys need to stop congregating in their room and pay more attention to the customers standing there waiting (three of us on Saturday morning). This was not what I would have expected from this hotel that was highly referred by the Platinum concierge line.
February 9, 2014
Rated 2 out of 5 by Jackson2012 Guest relations nightmare
I stayed at the Denver Sheraton for a conference with School Nutrition. I travel 40 weeks a year. The accommodations were fine except the bed was very uncomfortable (loved the pillows). I was in conference Suday morning thru wednesday. I stayed over Wed night to sight see thursday and lounge around the pool before I flew back that night. I called the front desk to request a late checkout and they told me that noon was checkout and anything past that would be a $50 chg per hr. I will NEVER stay at Sheraton again!
July 22, 2012
Rated 2 out of 5 by Dani36 First time in Denver
This was our first time at Sheraton. I received an email that my reservation was cancelled, then I called and I had to make another reservation because someone had called and cancelled mine. I wonder what kind of information is verified to cancel a reservation, name, phone number? Bed was very comfortable, room kind of small, but ok. Bathroom was too small, only room for 1 person (barely). Not enough towels provided. Everything is extra. No refrigerator in the room, no microwave. I would not recommend it. Noise on our floor that woke me up around 3:00 am, I had a hard time falling back to sleep. For the price, I would go somewhere else that has a bigger bathroom, a microwave, refrigerator in the room, and breakfast. The only good thing is location. I was very disappointed.
August 21, 2012
Rated 2 out of 5 by Tom978 Not that great
We very disappointed in several ways regarding our room. First off, the hallways smelled bad. Not sure why. Our tub/shower control handle fell off and fortunately didn't hit my foot while taking a shower. In the 5 days we stayed, we couldn't get more than lukewarm water in the afternoon/evenings at the tub/shower. The dressing room and bathroom was a "black hole" at night. We ended up leaving the bathroom light on all night so we could see where to walk. I liked the "green option" to not have daily housekeeping.
April 8, 2013
Rated 4 out of 5 by pass Beautiful view, could use some TLC
The front desk folks were extremely helpful and cheerful. When I checked into my room, the view was just beautiful, but the table top was dirty and the bath counter was not very clean. I had to get a wet washcloth and re-clean all tops. Also, the ceiling had a big bubbly leak stain right over the beds, and the thermostat blinked nonstop that it needed repair. The room was wonderfully quiet. The concierges were not very helpful, and pretty much would give slight suggestions but no substantive help.
March 15, 2014
Rated 2 out of 5 by wyoguy room 1112
The room we were in needs work. The bathroom had wallpaper peeling from the wall in several places. The bath surround was badly stained. The bath faucet dripped and the toilet seat was loose. The ceiling had been patched poorly.
The door into the room had over one inch gap at the bottom.
There were other things that were not right. This room needs serious attention!
June 13, 2014
Rated 3 out of 5 by SATAdeline Nice rooms except no place to unpack
The bed was comfortable. There was plenty of lighting. A power strip was included in the room, which made it helpful for people with phone chargers. There was no refrigerator and the dresser was so tiny - an end table size, that the three people in the room lived out of suitcases. All staff members were polite and helpful. However, housekeeping didn't get to our room till after 3 pm. We also had to keep requesting tissues, toilet paper, soap, and some extra wash clothes. Only one chair in room for 3 people.
November 3, 2012
Rated 5 out of 5 by myabear Great Stay at A Great Hotel
We had booked a double room for two nights. We were upgraded to a corner room that had a separate sitting area, two queen beds, and a great view! We had access to the Club Lounge, which was fantastic. Breakfast was great, drinks available all day, hors d' oeuvres in the evening. The attendants were fantastic. Very attentive to everyone. Matt, brought our luggage to our room. He was great. Very friendly, offered to get us ice, he gave us information on the hotel and downtown. We were in the Tower Building. I had read a lot of reviews from people, saying it was confusing to get from the main lobby to the rooms in the Tower Building. Not so!! Once you know where your going, it's no problem. From the valet parking to check in and check out, we had very friendly professional service.
July 23, 2012
Rated 1 out of 5 by MegggenB Terrible Experience!
To begin with our room smelled like BO! Then starting at 9pm (after my child had fallen asleep), construction started in 3 rooms across from us (they said there had been a water leak earlier that day and it HAD to be repaired immediately)! After many frustrating conversations with the manager (who was clueless this was even going on), he reluctantly agreed to comp our room night. WHY did they ever put us in that room to begin with?? Then breakfast the next morning, we had to wait 20 minutes for a seat, even though there were 20 tables open and a buffet style breakfast. The excuse was they didn't have enough staff....really on a Saturday in December you don't have enough staff in your restaurant? Very poor experience and will NEVER stay there again. Beware, don't stay here either!!
December 9, 2013
Rated 5 out of 5 by Mr4K Wedding Weekend
Your hotel served as a wonderful place for a weekend wedding celebration. The rooms were comfortable, the group rate was affordable, and the banquette facilities were tasty and comfortable.
June 30, 2014
Rated 5 out of 5 by Denver614 Denver Weekend Get Away
Enjoyed the proximity to downtown (16th street). There were/are plenty of things to do and all in walking distance. How nice not to worry about parking, driving to an event, etc. The downtown busses are pleasent and always available, along with the RTD light train.
June 24, 2014
Rated 2 out of 5 by SoundsDynamic I did not feel like a guest at this hotel
I was very unimpressed with how I and my friends were treated during our stay on New Years Ev at the Sheridan downtown Denver. I have stayed here before and was looking forward to staying here again. However I was rather upset to find out I was to be charged an extra $75 at check in after a 2 hour line. Not to mention the $24 in parking (which I thought would be included in our stay). I almost wasn't able to pay the extra charge to check in. I also was not impressed with being steered away from the comp breakfast we got up at 9 am for. We were told it was to be available till 1 pm! Instead the employee at the entrance rather treated us like we were not guest at the hotel. At this point I was regretting spending my hard earned little bit of money I had for new years at the Sheridan.
January 3, 2013
Rated 3 out of 5 by Shipper45 Hotel is Great - But Don't Ship Anything to The Hotel
The hotel experience was good for the most part,
HOWEVER, they have a 3rd party company that manages shipping and receiving. It costs about as much to get your package from then as it does to ship the package...It is a TOTAL Rip-Off......
June 26, 2014
Rated 2 out of 5 by BirdieBob Rooms are small and no dressers for clothes.
Even though I reserved a king bed the desk clerk tried to place me in a room with two double beds. Upon insisting on a room with a king bed, the clerk placed me in a very small room with know dresser and a very small closet. The bathroom stool was leaking onto the floor as well. I called the front desk to request a different room. The new room was an upgrade which I should have been offered in the first place since I am a Starwood Preferred Guest. Even the upgraded room was without ample dresser space.
June 19, 2012
Rated 1 out of 5 by BalloonLady Not worth the price
I stayed here for the 2014 World Balloon Convention. My stay was nothing but a pain since I arrived. The wifi was awful and rarely worked and there was no cell reception anywhere throughout the hotel. I rarely was able to sleep as every night there was extremely loud music shaking my entire room until 1 am and when I called down to complain they said I should deal with it. Half the time nothing was working in any of my classes including microphones and projectors and it seemed like the instructors were always saying no one would come fix it. I spent way too much money on this hotel so I could grow my business with the convention, but because of this hotel I am a whole week behind on my business because it was far under par. I will not every be staying here again and will advise my friends do the same.
March 31, 2014
Rated 2 out of 5 by Mattie27 Bad Service
The bad service started when I checked in. I wasn't given the wifi code or any info about the conference I was attending (and other's did) - I was told that I was given a low floor (when I requested a high floor) because the particular building I was in (the tower) was the only one with king beds - that turned out not to be true. In the room, the mirrored closet door was cracked, my tv didn't work (they did replace it) and brown water came out of the bath faucet for a few seconds every time I turned it on. Also, the cream and sugar wasn't replaced when the room was serviced and dirty glasses were left in the bathroom. Lastly, at check out I was charged for three nights of parking...and I didn't have a car (which I told them at check in). On an up note - the bed was really comfortable.
October 31, 2013
Rated 3 out of 5 by Hothand24 Surprised!
This is the first time ever that I stayed in a hotel where housekeeping never came to my room to replace linen, make the bed or to clean the room. It was quite a surprise! Now, I could have called the front desk and complained about it after the first day, but I thought that the hotel was using its environmental policy of not changing towels and sheets to save energy. But after the third day when the maid stopped outside my room, but failed to ask me if I needed anything, and then moved on without even giving my room a once over, I knew that something was wrong. As I noted above, it was quite a surprise because I am a Starwoods member and I love staying at Sheraton Hotels. I will continue to do so. But I hope that I will not get anymore surprises like the one I had in Denver last week.
October 28, 2013
Rated 1 out of 5 by disappontedinDenver Sheraton in Denver NOT so NICE
Small rooms and I am a platinum member. big gaps on ALL the guestroom doors and the cool air left under the door. had to use their towels/robes to block the gaps in the door. The showers in two rooms did not work and one even fell apart. The club level floor served only fruit/cereal for breakfast..no hot meals. Check in was across the street from where many of the rooms were..in a differenct building across the street. I could go on but have run out of space to type. I would not recommend to anyone.
July 30, 2012
Rated 4 out of 5 by NLY1975 Pleasant visit
Please think about removing the sensored a/c in the rooms. The room smelled musty upon each of our returns and takes about 20-30 minutes to cool back down. However, the maintenance team was right on and provided a boxed fan to assist!
June 24, 2014
Rated 2 out of 5 by Stew62 Needs some pretty standard upgrades
Stayed in a Suite in the Tower building and felt like there were some issues with my room that were below average and pretty simple fixes. There were no plugs by the bed, I had to pull a bed away from the wall to find an extension cord that I could utilize for a medical device I need to sleep, as well as keep my phone charged. The room took forever to get to a reasonable temperature and the AC never turned off so apparently it never reached the ideal temperature or the auto function doesn't work. In addition, the bathroom in my Suite was awkwardly small, like I had trouble closing/opening the door while in the bathroom at the same time small. I don't think I would stay here again if I visit Denver again. One good note, is that the Fitness Center was one of the best non-resort fitness center I've seen at an SPG hotel.
April 15, 2014
Rated 4 out of 5 by Will54 Enjoyable Stay
I was very pleasantly surprised (overall) by my stay at the downtown Denver Sheraton. I had expected it to be a bit worn and dated. It was not. It was as nice (or nicer) than any other downtown Denver Hotel. Room in the tower was smallish, but very fresh, clean and comfortable. No more needed for just me!
I highly recommend the hotel. The only negative is the Yard House in the lobby of the Plaza Building part of the hotel. I don't think I've ever visited a restaurant anywhere (and I travel a lot) with unfriendlier staff and ruder service. The staff at this restaurant was so unfriendly and rude I got up and left mid-dinner. I have never been treated so disrespectfully by wait staff. I was moved twice so they could apparently provide seating to "more important" customers. Food was greasy, unhealthy, over priced and add to that the horrible service - I would not recommend the restaurant to anyone. It is not part of the Sheraton so shouldn't reflect on the Sheraton except that it is located in their lobby and was the only in-house restaurant I was aware of. The hotel, however, other than The Yard House, was excellent.
June 28, 2014
Rated 2 out of 5 by Shady714 Overwhelmingly Underwhelmed
I am always underwhelmed when I stay at a Sheraton hotel. There is never a refrigerator or microwave...no free in-room wifi....and the tv reception is crappy. This time I was on the 12th floor, and could never get the air conditioning cool enough. The water pressure was weak in the shower and when flushing the toilet, and I had to call down to get a hair dryer! Really? The only thing the Sheraton downtown Denver has going for it is the location. It is a great area to walk down 16th street mall.
June 25, 2012
Rated 4 out of 5 by Moto2014 Would stay here again
All expectations were met; bathtub didn't drain on day 2, and sink didn't drain on day 3, however, once reported was resolved. Location of property is excellent and convenient to practically anything you want. Appreciate the added feature of having to swipe room key in elevator to access the floors. Green Choice option especially appreciated!
June 10, 2014
Rated 2 out of 5 by JLJ22312 Make another choice in Denver
I found the staff friendly, but not effective. Without fail, every service request had to be made more than once before it was addressed. Every single request.
I was at this hotel both as a guest and a conference attendee. By far, the conference services were the worst of the two. The conference staff was inflexible, condescending, slow to act, and generally acted as if every effort they made was doing us a favor. The customer service was deplorable. I can't imagine doing business here again.
August 31, 2013