Rated 2 out of 5 by MStoner6 Average Hotel with an Expensive Price Tag
I have stayed at the Sheraton Denver Downtown Hotel numerous times and every time, I feel disappointed. At this point, I only stay there due to it's location and proximity to things I like to do in Denver. The rooms are just OK, although the amenities in the room are dated and not very exciting. I have stayed in MUCH cheaper hotels that have more amenities in the rooms; these rooms don't have refrigerators or microwaves; the bathroom amenities are boring and often under-stocked; the coffee makers are old and filled with gunk that spews out into your coffee. The staff doesn't really care about you or your business (and it shows) because the hotel is always busy (due to it's prime location) and they know that. Every time I check out and receive my final bill, I am always in awe at how much this place gets away with charging for such an average hotel experience.
June 10, 2014
Rated 2 out of 5 by cdschoonie Great appearance
The elevators/access to the room was horrible. Only 1 of 6 elevators were operating at a time, so getting from the Concourse to the 20th floor was a nightmare. Was the absolute worst experience I've had accessing a room in any hotel I have ever stayed at to date, bar none. Not to mention then near 200 yard walk from the front door until I finally walked into my room.
Other than that, It have a great view of the mountains.
June 20, 2014
Rated 5 out of 5 by Stella It was great experience!
It is 4th time to stay Sheraton Denver Downtown and I always am satisfied with your hotel. The location is great and employees are professional and nice to customers.
One thing I would like to comment is about the elevator. Would you either explain to the guest or put sign on the slip for the card keys about operating elevators? I have been there several times but I keep forgetting about sliding my key to reach guest floors. Thanks.
February 24, 2013
Rated 2 out of 5 by JP12 SMALL rooms and out of date
Although the staff was great about relocating us, the first room we had smelled bad and then we were relocated to a much bigger room. However, the bathrooms are very small, and the light in the bathroom had an AWFUL buzzing noise sometimes when turned on. The club level amenities are great, but I would choose the Westin over this hotel every time for the comfort and extra space in the rooms. Without central air, the room was stuffy.
July 27, 2012
Rated 4 out of 5 by BigMac57 Training Conference Trip
This is a great location but it is obvious that if you don't demand service you are left to fend for your self. I never heard from anyone until I called desk to find out how to checkout. Parking (Room Key)card was not activated for garage. Had a bad experience with rusty water in Shower last morning there. Upon complaining management was very quick to make things right. i would stay again. Refrigerators in room would be good though.
June 11, 2013
Rated 4 out of 5 by Jillz Staff gave great service....
I want to thank the staff of the hotel for their great service, and I know that they were only doing their jobs, but that doesn't guarantee professionalism and good spirit, or people skills, and the staff was very pleasant, never did they act like I was bugging them. I had two people with me who required wheel chairs, so I needed help with pushing them, and luggage carts, couldn't have done it without a lot of stress, so THANK YOU!
August 12, 2013
Rated 5 out of 5 by ann1970 This hotel is great for the whole family
The pool is clean and having lunch served there allows you to fully relax all day while the kids play. The rooms are immaculate and the staff is ready anytime to fill any need or fix any problem. Everyone, from room service, to bell man, to the manager on staff was absolutely helpful and very nice. Room service food was not the best....but the charge was taken off as it was not up to standards. Great location....highly recommended!
August 16, 2012
Rated 2 out of 5 by kellyac A disappointment
I expected more from the hotel before I arrived. The only upside to my stay was the complimentary water that was in my room. While it appeared my bed and the room itself was cleaned, the bathroom was nowhere near clean. There was a used towl draped over the shower curtain, trash on the floor around the commode. I was annoyed that a room would be given to someone that was not cleaned as it should be.
August 1, 2014
Rated 4 out of 5 by GameChanger Great location, great hotel
I was very impressed by the Denver Sheraton during my three day stay for a short conference. The location on the 16th Street Mall cannot be beat. The architecture and décor are very appealing and staff service level is high. I must admit that I was most pleasantly surprised with the lovely SPG welcome snack - there are benefits to signing up and prioritizing SPGs over other hotels.
August 17, 2014
Rated 2 out of 5 by David conference attendee
I stayed at this hotel because I attended a conference recently. The hotel charged us $20 more that what was agreed on by the conference. Internet was not included and was over $10 extra per day! Then the few computers in the lobby with internet would not let us on 2 of the 4 times we tried. The room was really small and the bathroom was small by New York City standards, however the bed was very comfortable. We had to set the thermostat to 78 to get the room heated to about 68. My colleague had the same issue with his room (except his room was smaller than ours!!) The remote would only work from one side of the bed. The hotel didn't even have coffee in the lobby at breakfast time. Our biggest complaint was the management would not allow us to heat our 6 month old's jar of baby food any where in the hotel, and suggested we try the 7-Eleven down the street!
March 4, 2013
Rated 4 out of 5 by Espi We enjoyed our stay very much.
The reason for a few low scores was because the check in was extremely slow and our room had a water leak that was reported 2 times before some one came to check it out. They reported there was no leak. We reported it a 3rd time. This time someone came while we were there so we could show him how wet the caret was in one area. What they found was a leak from a room above ours that was leaking down the wall and into our room.
May 11, 2014
Rated 5 out of 5 by Wendy62 this hotel will be a fantastic plus for your trip
The experience of a large hotel in the center of an urban setting can offer some predetermined stereotypes to the novice traveler. Such things as difficult to approach staff or indifferent rooms present an aura of the hotel is more important than the guests. Such is not the case for the Sheraton Downtown. The staff were patient, friendly and understanding and supportive. The rooms were clean, functional and very comfortable. The
September 20, 2013
Rated 4 out of 5 by CAM59 Hotel
I found it interesting that the suite was very nice and large but had an usually small bathroom. The plumbing wasn't in the best condition. Always a foot of standing water while taking a shower and the tub drained very slowly.
The first night I requested a wake up call in the morning - no call received. The next night I requested a wake up call and mentioned I didn't get it the previous morning - I received 3 calls that morning.
August 30, 2012
Rated 4 out of 5 by Library33 Conference Stay
After a slow line to check in due to a large group arriving, I was very pleased with this hotel. The staff was pleasant and accomodating. I stayed in the tower and my room was comfortable and had a great view. I took advantage of the "green option" which is important to me. The restaurants offer great food; however, I wish there was a coffee bar or some small food service in the tower. It was a very nice stay.
July 9, 2014
Rated 2 out of 5 by Disappointed1 Terrible room! Service was great!
Room very small. Amenities lacking. 1 creamer and 1 sugar per person in the room. Reported the tv not turning on and was told to let it warm up for 2 minutes and it should turn on. Turned on the AC (or attempted to turn heat off) and got a meager stirring of air all night. Terrible view of rocks from roof connecting tower and hotel and great view (sarcasm) of office building next door. $24 to park as a guest! Staff is friendly!
January 28, 2013
Rated 4 out of 5 by DonnaRN58 Toilet had issues from Day 1
I stayed in the hotel for 4 nights. I called several times re: the toilet flushing and each time someone responded quickly and said the toilet was fine. Later when I went to flush it was not working. On Saturday when we had some downtime and i was suppose to be resting the repair man was in and out of my room at least 4 times-getting parts, etc to fix the toilet. This was disappointing since the overall stay was very pleasant.
March 30, 2013
Rated 4 out of 5 by Marian0711 Needs Improvement
We had asked for receipts for the 18 rooms we booked and to have them ready the next day (anytime before 4 pm). Trevor assured us that he would pass that along and have that done. It was not done and I was very disappointed. When I asked the manager (Mario), he really didn't seem interested in knowing what happened or even apologized nor did he ask to print the receipts at that time. Very unprofessional and needs improvement.
March 13, 2013
Rated 5 out of 5 by Gwendolyn777 Thank You
Jonathan did well when I arrived to check in at the front counter. He was able to explain my confusion regarding the price.
A man at the information counter left of the front desk was very helpful in giving me a map and highlighting the path I needed to take to arrive at my requested destination; a grocery store. Also, that I was able to leave my luggage until I returned from the grocery store on my last day stay. Thank you.
October 23, 2012
Rated 4 out of 5 by rrb2008 Solid hotel. Great location
Pleasant experience. Great location convenient for walking to many shops, restaurants, etc.
October 12, 2014
Rated 5 out of 5 by Crystal198 Great Hotel Stay
The hotel was very helpful when i left something in the room after check out. The service and stay were great as well. No complaints.
October 9, 2014
Rated 3 out of 5 bad room service
I was not happy with my experience because of the room service. I was given drink coupons by your hotel which I used and brought my drink back to my room. Later, when I wanted to open them, room service would not bring me a bottle opener. The person working told me I had to order something again to get an opener. I don't see how those drink coupons ended up benefitting me if I couldn't open them without buying a beer. I had to spend $25 just go get an opener. Not happy. Once I ordered a beer I didn't even drink (just for the opener) I figured I'd order a piece of pie to make the trip worth it. The room service person didn't know if you had ice cream and didn't even know what beer was available. It was very disappointing. My beer should have come with a lime as it was a Corona. I basically paid $25 for a bottle opener. I find this to be terrible customer service.
July 1, 2013
Rated 3 out of 5 by JLS079 Sheraton Denver Downtown
Great location, excellent conference facilities, elevators in Tower BLDG slow,room in Tower BLDG needed work ...strange layout-large room small Bathroom needed work... non-functional sink drain stopper, toilet leaked from back & H2O pooled on floor/ never noticed by hotel staff in 4 days, non-functional remotes, bad fitting door, light switch/furniture placement in odd areas, no closet doors...Great beds & pillows, towels!
July 30, 2012
Rated 1 out of 5 by Art14 This hotel only cares about the bottom line.
We had multiple issues with this stay and I waited on writing the review until I contacted the hotel about the issues.
They demonstrated that they are only interested in the 'bottom line" which would be the almighty dollar and not guest satisfaction. Very disappointing!
This lack of concern, coupled with the size of the room, and other problems, is why I would not recommend this hotel!
August 4, 2014
Rated 1 out of 5 by DDDD Stay at another hotel chain
If you want to stay at a convention type hotel with inadequate staff to take care of all the guests this is the place to stay. The room is adequate for one but for my wife and I with only one chair in the room one of us was delegated to sit on the end of the bed if we weren't sleeping. You can do as bad with another international chain but chances are you will do much better. Don't waste your time staying at this hotel.
November 13, 2012
Rated 2 out of 5 by 1midwife This hotel needs improvement
I was given a handicapped room but thankfully , they did change it quickly . The room needs a dresser to put your clothes in when staying for a week.It looks like the dorm size refrigerator was turned into a place for clothes by placing baskets in it ! No movies were available and only two channels were available on the tv. I stay at Sheratons all over the country, this was my first less than excellent experience .
May 12, 2014
Rated 3 out of 5 by Bill2007 Missing Shower Curtain and Non-Working AC
Poor housekeeping and maintenance. When I did get to my room tried to cool the room down, but the AC would would not cool the room all night, which made for a very uncomfortable night.
Then when you think things cannot get any worse, got ready to take a shower and the shower curtain was MIA (missing in action). Took a shower any way allowing water to exit shower onto floor. POOR POOR housekeeping and maintenance!!!!!!
November 13, 2013
Rated 3 out of 5 by Chope quarterly work stay -
Staff usually is very polite. My room was dusty, lights didn't work, toilette didn't flush... I stay here (per work) quarterly. When the hotel has room I get a larger room. This time, I was in a closet.
Location is good. But bottom line, you are a number, not a person. Don't expect much and you'll be fine.
Oh - the pool? Outdoors, the size of a thimble. Don't bother.
Good luck fellow travelors
PS - There is NO spa
August 29, 2012
Rated 5 out of 5 July visit to Denver
Great stay!!! Thanks Brad and Josh!!!! You guys made check-in, upgrade and room change seamless!! Bravo guys! To the doorman, never made it to Snooze, next time I will, gotta try the pineapple upside down pancake and thanks for the umbrella. To the lady on the phone thank you big time for directing me back to the hotel, you were so patient and I was so lost! When I'm in Denver I'll make sure to stay at the Sheraton.
July 13, 2012
Rated 4 out of 5 by Eileen Hotel Services a Bit Off
Here are a few things about my stay
1). My Room did not have a TV or Room service Menu when I arrived.
2). The housekeeping staff did not seem to understand the "Green" program and never gave me my vouchers for not asking for new towles and sheets.
3). The wireless router went down and the hotel staff did not know there was a problem and it lasted for hours.
4). The bathrooms are dated and the plunbing is very old.
March 11, 2013
Rated 4 out of 5 by Harry516 Great Location
If you are an architecture buff, you'll appreciate the hotel's tower building, an I.M. Pei designed hotel built in 1959. The hotel sits on the 16th Street Mall, an outdoor pedestrian mall lined with cafes, retail stores and historic buildings. The hotel is well maintained and the staff helpful. I was here for business but it would be well suited for families or couples on vacation. I was very pleased with my stay.
October 11, 2013