Rated 5 out of 5 by Rick5252 Wonderful
This was a wonderful time for us. My wife was so happy she cryed when she saw the room. The manager and all the staff were great. We had planed to only stay one night but my wife was so happy we stayed another. The location was the best for what we wanted. I would recommend this hotel to anyone. We'll be back
September 12, 2013
Rated 1 out of 5 by Maggie Hotel room and customer service was terrible.
Room was very small, had a bad ordor, and noisy. I called to the front desk to ask the square footage and to complain about the ordor in the room. I was told by Kara that the room was 240-250 sq feet. I asked Kara why they would put anyone in this rooom when they were not sold out, she put me on hold, and I hung up after 5 minutes. She never returned my call and I will never return to this hotel.
May 3, 2013
Rated 2 out of 5 by CallieColorado Missing the standard
While the Sheraton is clean and pretty it misses the mark on what we consider to be standard amenities. Our room was in the tower across the street on the 8th floor. The room was clean and fresh as expected. However the ceiling above the shower had peeling bubbled paint and an obvious unfinished repair. The paint on the back of the door looked as though a child had painted it. The next thing we discovered was the little fridge was in fact a picnic basket shelf. The short dresser inside the closet prevented the door from being opened to use the other side or from the door closing entirely. The biggest disappointment over the lack of fridge was the additional fee for Wi-Fi. Almost every other hotel these days provides a fridge, Wi-Fi and continental breakfast. For the ridiculous over charged price of the Sheraton I expected to not see so many cheap skate short cuts. The pool area is nice but the broken mounts on the speakers would be an easy improvement and again not be so cheap hanging off wires stuck sideways on the concrete wall. Additionally 2 additional fees were held on my debit card without my consent or knowledge. The customary 50 dollars for incidentals, which how could there be any with NO FRIDGE ? and an amount almost equal to the price of the room, for which no explanation was given. There was also no discount or validation for the parking. We paid the full street price.
October 26, 2013
Rated 2 out of 5 by Hodges over priced
the air didn't work so the four of us didn't have a good night sleep. sorry but for $450. for that night was not good..
October 14, 2013
Rated 4 out of 5 by Kris Review of stay - some minor concerns
The linens on the bed (including pillow case coverings) were so crisp that every time we turned over in bed, or shifted, it would be noisy. We hardly slept the first night while getting use to the noise. Otherwise, the room was very quiet.
The room wasn't clean enough for my standards: large amount of dust on vent in bathroom, staining on bed spread, mold (or discoloration) in grout in tub.
June 3, 2013
Rated 1 out of 5 by D250 Three Days of He__
Terrible 3 night stay. Maid Service was absolutely a "zero". Our room was not cleaned for 3 days. At 6:15am the Maintenance team was working in the walls at the 20th floor. Maid Service barged into our room with a "do not disturb" sign on the door. Frankly, the hotel leadership is not communicating and the the result is ,as a Platinum member, I won't stay here again until they correct their issues.
December 16, 2012
Rated 4 out of 5 by CRW6367 Hotel Stay Review
Overall, the hotel rating was good. Staff met needs, room was clean. Nice room, however the bed had the worst matress I've slept on in a very long time. My husband and I started off in a regular room and upgraded to a suite thinking the mattress would be better. It was awful. We were there for 7 days and didn't have a good night sleep once. Couldn't wait to get home. I suggest a more firm mattress.
November 5, 2012
Rated 5 out of 5 by Custard Great Location, Great Concierge Level, Great Staff
In town for a convention. Great location! 1 block from 16th street free bus system. 2 blocks from art museum, US mint, 2 blocks from summer taquiria trucks! Great, friendly staff who couldn't be more helpful. I had a medical emergency and concierge recommended a great hospital and when I needed plastic wrap for my bandage, brought the whole roll of plastic wrap!!!. Plus, gave great dinner suggestions and helped with tour reservations. Hotel bed was best I have ever been in. I usually have to ask for a board to be placed under the mattress but this mattress, we wanted to take home with us! And the concierge level - great. Newspaper daily. Breakfast and Cocktail hour food was great - and saved us a small fortune on meals. Plus, all the water, soda, Starbuck hot drinks, we wanted, all day/night long. Thank you for such an enjoyable stay. All of your hard efforts totally show in your staff.
July 22, 2012
Rated 3 out of 5 by Otis5037 Go for travelers; Iffy for a conference
The location is terrific for travelers and convenient to everything.
The rooms were tight with small bathrooms for a multi-night stay. The 'Conference area' had poor to no wi-fi available. The 'free' lobby wi-fi was slower than a hardwire connection.
The catering was fantastic. Good food for 400 and excellent catering staff - attentive and able.
It was a shame the cafe was so poor. Slow service and everyone focused on "our Breakfast Buffet". We tried it on Day one - it was mediocre. After that we asked for menus and got a song and dance from the hostess, manager, wait staff. No one really wanted to wait on anyone. If I am going to get my own breakfast, I'll get it elsewhere.
The brochures in the room are outdated and shabby. Mine actually said the front desk would cash $100 check each day. The desk clerk told me they had not offered that since 2009.
The cleaning staff was top notch.
September 5, 2012
Rated 3 out of 5 by GoldSPGmember Club level don't expect much
The club level rooms are about as small as you can find. The king sized bed takes up 90% of the room and the bathroom you have to turn sideways to get in. I know there are other larger rooms but the majority are just too small.
If you pay to stay at the club level be aware that the Drinks are kept too warm and the breakfast is all carbs, no protein to be found or anything hot. VERY disappointing.
November 29, 2012
Rated 3 out of 5 by BusnessTravel45 BusinessTravel45
Beds and pillows were great, room was very clean and the bathroom was well maintained.
The room office consisted of a table and chair centered in the middle of the room with no outlets, phones, lights or plugs. The room was next to a service elevator that had an extremely loud door that would squeak continuously through the night. Phoned the Front Desk and request maintenance but they never came.
September 5, 2012
Rated 3 out of 5 by Angel444 Hotel room was disappointing
I found the Sheraton Downtown Denver to not meet the usual experience I've had with Sheraton properties. The hotel room was worn, smelled of mildew and the air conditioning would not turn off - no matter what I did. A couple of times we asked the door men for assistance and were met with a less than enthusiastic reply. The front desk staff, however, seemed to have the usual Sheraton friendliness.
August 20, 2012
Rated 1 out of 5 This Hotel at this locations needs to be torn down and rebuilt.
The Room was very small the bathroom vents had not been cleaned in a long time it had black and green mold growing. You could not set up your desk to work and use a laptop without calling on maintance to help swithc network cables around. the Bed sheets had an oder and there carpet needed to be cleaned and vacumed over all I could have stayed a another hotel for less money and had a better time.
January 20, 2013
Rated 3 out of 5 by Akr1sh Fine Stay
Had a decent stay. Rooms are nice w/good beds & TV's. Location is good. Issues:
1. Layout of the hotel is awful. Extremely confusing w/multiple connecting elevator banks to go between room floors, lobby, restaurants, balrooms, parking, etc.
2. Bathroom wasn't clean when I got to my room w/stains on toilet.
3. Parking price of $24 per night left bad taste in my mouth. This is Denver, not NYC.
October 24, 2012
Rated 4 out of 5 by gaille Good Experience
We stayed at the hotel for one week recently and had a very positive experience. The staff was receptive to our needs and the location was perfect for what we wanted to do. The 16th St Mall is active with a wide variety of persons, so be prepared for whatever you come across. We upgraded to a suite and enjoyed having the extra space for our family.
This was our second stay and we will be back.
July 4, 2012
Rated 2 out of 5 by terry73 new exercise plan
If you are into exercise, stay at the sheraton as you will log over a mile just getting to your room. Elevators are scarce and far away from your room. You also might feel like a rat in a maze trying to decide if one way is shorter than the other. Oh, and don't expect to have a glass of wine in the bar while you wait to be seated and expect to take it in with you to dinner. The two are rivals.
July 30, 2012
Rated 3 out of 5 by debbb Beautiful facility
We enjoyed rooms and some of the staff was nice but the woman who checked us out was very rude and snobby. It was hard to get any questions answered without feeling belittled. Not impressed!! The man who checked me in wasn't any friendlier very disappointed to say the least. This will be the last time I stay at this location. I am a huge fan of friendliness, respect and just common courtesy.
March 30, 2013
Rated 1 out of 5 by Morris95 Bad Surprise @ Denver Downtown Sheraton
Many stays at this hotel and very surprised by the lack of quality last week - ck in Nov 1, out Nov 2. First room had broken A/C and fan was over heating and smelling up room at 85 degrees. Pillow had dirt and hair on them. After 2 hours of waiting, finally new keys, new room. Request for manager to call and no one did. Care at this hotel has certainly gone down hill. Too bad, great location.
November 5, 2012
Rated 2 out of 5 by RPK84 Average service
The hotel is standard but I very dissatisfied with the service of the staff. Two nights in a row I asked for silverware for the some food that I had bought in and it took them an hour on both occasions. But when I ordered room service, they brought the food out in a reasonable time. Just because I didn't buy food from their in-room dining they made me wait an hour to get a pair of silverware.
September 24, 2012
Rated 5 out of 5 by FAPMD88 Awesome Hotel In Awesome Location
This is my family's choice hotel to stay in Denver because it's clean, friendly, perfectly located, and has all the amenities that we desire. We especially enjoy the Club Level, and the very easy access to all downtown Denver has to offer including the Denver Art Museum, the Capitol Mall, and great shops and restaurants along the 16th Street Mall. The staff are fantastic and always helpful.
January 21, 2013
Rated 4 out of 5 by Smilingstylist Old hotel
The overall stay was good, with a few exceptions:
The "tower" was not handy to get to and the changing elevators was confusing.
Our room was setup strangely, with a long skinny room, and a tiny bathroom.
The lounge was much more sparse than other Sheraton hotels I've stayed at. The breakfast was disappointing and the "happy hour" was not complentary like it was in other Sheraton hotels
February 24, 2013
Rated 4 out of 5 by BobNJ Nice hotel, great location
This hotel was in a great location and had all of the facilities to run a meeting for 600-700 people.
October 12, 2013
Rated 5 out of 5 Location, location, location!
This was our second stay at this hotel. Great location. Right on 16th Street Mall. Great shopping and restaurants/bar in the area. However, the hotel bars, 15/Fifty AND Mix were great. Would not have had to leave the property! Rooms clean. Trevor recognized our anniversary at check-in and gave us a bottle of champagne! Gabby in the 15/Fifty bar was very friendly and a great mixologist!
June 12, 2012
Rated 5 out of 5 by Michmy66 Staff
I love the attention that at all the staff pays to each and every customer. So friendly and accommodating !
October 11, 2013
Rated 2 out of 5 by kcruse1950 This hotel lacks
Everything is extra. No wifi, no refrigerator in the room, no microwave. Costs are inflated in the gift shop. I needed to buy some tylenol, apririns and some malox tablets and the cost was almost $40.00. They were small bottles. When I inquired about the cost the sales lady rudely grabbed the items from off the counter and said nothing. I bought my medicine elsewhere for 1/3 the cost.
August 8, 2012
Rated 4 out of 5 by JulieG Best hotel gym!
We recently stayed at the Sheraton Downtown Denver for the USA Pro Cycling Challege. The hotel location was great for the race and also for dinner and entertainment. I was most impressed by the hotel gym. Used to working out in hotel gyms slightly larger than a closet. The gym at the Sheraton Denver was a full size workout facility...very impressive. We would definitely stay again!
August 29, 2012
Rated 4 out of 5 by pja1 Nice location,great staff,some issues
Overall the hotel was good, but the room price was excessive,especially when compared to other similar style hotels is the same area. The wifi was complementary for the conference rate however was unreliable and I had to leave my room to work which was a great inconvenience. Staff were courteous and professional. House restaurants were good and reasonably priced.
June 27, 2013
Rated 3 out of 5 by ajljab6 Room Executive suite
We had a water leak in our bathroom that caused us to switch room's. They wanted to just fix the leak and leave us in the same room. My husband suggested to the lady to move to another room. We moved across the hall and tried useing the phone to call down to the front desk and the phone did not work. So my husband had to call on his cell phone. The bathroom was REALLY small!!!
December 18, 2012
Rated 2 out of 5 by Hurls46 Disappointing
The sink made weird gurgling noises all night, the hallways were full of drunks yelling and laughing until all hours...hard to sleep. No coffee filters with the coffee asker in the morning. The concierge had no idea that the Amtrak Station was temporarily moved and could not help us. With so many other hotels nearby, I would not recommend The Sheraton.
July 16, 2013
Rated 4 out of 5 by Bill302 Great loaction
Being on 16th street mall you are in the middle of everything all within walking.
October 11, 2013