Rated 4 out of 5 by Emel Service
No towels in room upon arrival. It took me two phone calls to have towels delivered.
May 24, 2014
Rated 2 out of 5 by kvissy105 Nice rooms, That may be it.
I do not recommend staying at this hotel unless you are here for strictly business (and all of your expenses are paid). This hotel is in downtown Dallas which does not have much to do unless you rented a car or don't mind taking taxies everywhere. The food and bar was VERY overpriced (example: $60+ for 3 bagels w/ cream cheese packets an omelette, and 6 eggs). The staff wasn't exactly too helpful with our requests. There was no airport shuttle and everything just seemed extremely inconvenient. I would only come back here for a business trip, definitely not vacation material.
September 10, 2013
Rated 3 out of 5 by Meena05 buzzing sound from AC
there was a constant buzzing sound - probably from the AC, which was annoying and distrubed sleep.
Also, the shower power needs improvement
May 22, 2014
Rated 2 out of 5 by BJK67 SAEM
There for a conference. Disappointed in stay. Room not cleaned until after 5pm on two days and not at all on another. The hotel business center charged $30 to receive a package and another $30 to ship despite an already paid for shipping account. Left a bad taste in my mouth.
May 17, 2014
Rated 4 out of 5 by ElginHA Sheraton Hotel
The staff was very friendly and when I checked in the toilet was broken and they upgraded me to a suite without me asking. The only thing I found to be a little negative is the prices are high for food and beverages. The internet is VERY expensive 15.00 a day and I got booted off 5 times in the middle of work I was trying to do. When I reported it to the person who checked me out she just shrugged it off, I didn't like that because I was there for a conference and needed to work at night. She didn't even offer to reimburse me or offer an apology. When I checked in on Sunday the staff was awesome but when I checked out on Wednesday they were less than accommodating. The congeries desk was very nice and friendly.
August 27, 2012
Rated 5 out of 5 by Tootie62 The hotel was clean and up-to-date-Loved It!
The view was great. I loved the bed linens..very soft and fresh. I had a Jr. Suite and enjoyed it to the utmost.. Concierge was the best....Chanel and Chris were my favorites. They were very attentive and helpful. Very memorable stay at the Sheraton Downtown Dallas!!!
February 3, 2013
Rated 1 out of 5 by Kelly123 Not that great
For the amount of money I spent at this Hotel, I at least expected the air conditioner to work. When I checked in around 7:00pm I noticed the room was VERY hot so I turned the AC to 65 after returning to the room at 2:00am the air still wasn't working . I contacted the from desk only to get a " I'm sorry for the inconvenience " but still no air. We slept on top of the covers miserable all night , waking up to shower in a tub with visible mold, and one wash cloth and one towel in our room to share. Over all, VERY disappointed in the room and lack of service from the staff.
September 2, 2013
Rated 3 out of 5 by Keyster1117 Beautiful but needs work
The facilities are beautiful but there are some issues I have. First, there should be free wireless access all over the hotel. This day in age, it is absurd that you have to pay for wireless at this hotel, but you could go to less expensive hotels and get free wireless. Also, the thermostat in my room was broken. It was fixed by maintenance the first night and then broke again the second night. Finally, the walls are so thin that you can hear the people in the rooms next door. I couldn't get to sleep until 3AM one night because of a party the folks were having next door.
August 3, 2013
Rated 3 out of 5 by rajn 2-day Business Stay
When I checked-in the room was rather cold - unusual cold Dallas in April late. Called the maintenance to see what's wrong with the heater. After 20 minutes, the heater was fixed (though a click-clack sound was coming from the vent thru the night). At 3 am woke-up feeling hot and realized that the heater is continuously running and would not shut down even though thermostate was set at 65F. Continued both days; ordered room services and notice that the plae left out was taken-out after a whole day sitting outside. directions to north tower central tower majestic conference rooms etc are confusing....several people kept asking where the rooms are and which elevators to take. otherwise, the hotel experience was fine.
April 21, 2013
Rated 5 out of 5 by Zap2014 Weekend in Big D @ Sheraton Dallas
We had a most enjoyable time staying at the Sheraton, it was our granddaughter's club volleyball tournament at the convention center. The hotel was exceptional, very accommodating, the room was awesome and comfortable. The staff was great and we had a most enjoyable time. It exceeded our expectations, we were impressed and will definitely use this hotel when we visit Dallas again. Thanks for the Texas hospitality, keep up the great work of taking care of your guests.
April 21, 2014
Rated 5 out of 5 by Dan123456789 Very happy stay
We were at the Sheraton for a full week and had a great time. Room was very comfortable, especially the bed. convenient location to local restaurants.
May 19, 2014
Rated 5 out of 5 by JohnHenry56 The Ice Man a comeith'
This is a fine... large hotel attached to a medium sized conference facility. It has all that you would expect from a hotel of this size and a major brand. A few restaurant options.. a decent bar …concierge level and lounge as well as a various level of different rooms.
They do a fine job… Where they really showed who they are was during the recent ice storm that hit in the middle of a major meeting and the transition to the next one. Flights were canceled...people were stranded and locals were also coming in due to power outage.
The staff was fabulous you really did feel cared for. Top to bottom they did a fabulous…fabulous job.
This is a well run property with what seems to be good management and a strong team in place.
December 10, 2013
Rated 1 out of 5 by lremp room was a disappontment
My 1 towel stained and had the end seem split and frayed like you would see in a 3rd world country. I did not receive a hand or face towel, only 2 bath towels.
2. I never received housekeeping.
3. There is above average mold in the shower.
4. Several items left me feeling creeped out such as stained light shade, beat up cabinet that used to house a refrigerator, a wad of wiring by the headboard, lamp in corner all wobbly and felt like it would fall over, seat arm rest had unidentified nasty staining on arm rest.
( I do have photo's of the items I mentioned)
January 13, 2014
Rated 2 out of 5 by Susan123 Need to improve a lot
This hotel is a large one, with very little service and not great with cleanliness, etc. The green initiative is great, but people eat, there should be a way, where they provide someplace to collect trash. People eat in their rooms and leave the trash outside. No one picks them up. The corridor starts smelling due to this trash there. Tried calling room service to order food. No one picked up for over 10 minutes. Reception also did not pick up. I was a platinum member, there were no information on internet. They did not enquire about or give choices of welcome gift.
September 10, 2012
Rated 1 out of 5 by irritated99 Can't keep their books straight
After a malfunction on the website, i had to book over the phone, only to find they had still mistaken the number of nights I needed upon arrival. After I straightened that out, I got escorted out of my room to straighten it out again first thing the following morning. After dealing with multiple people. They apologized and but were unable to correct the financial statement until Monday, when the correct people were in office. Also, despite the sign on the door, the enthusiastic cleaning service came twice a day for the entire stay. It was far from a peaceful stay.
August 19, 2013
Rated 5 out of 5 by Gary411 Wonderful Hotel Great location
This was our 2nd time at this property. The staff is friendly and attentive to your needs. Cory and Jeff at Valet always with a friendly good day or evening and welcome back when we would return from our day outtings. Kevin our bellman was excellent. Lauran at the reception area when we checked out wished us safe travels back to our home with a smile. The staff goes above and beyond in caring for the guests. The swimming pool area are 2 boys enjoyed and it is nice area to just hang out if you don't want to leave the hotel. The room was always clean and comfortable kudos to your housekeeping department. We will stay at this property again when we are in Dallas. Thanks again to all the staff for making our stay wonderful.
May 24, 2012
Rated 2 out of 5 by SunnyEB South Tower Review
Loved the Facility and Conference Center. My room however was not in the best shape. There were "small red ants" on my night table and bed. (I left a written note for the maids and told one of them in the hallway); and there was a very WET floor by my door. (something must have been leaking). I know that the hotel was sold out; and I managed to enjoy my stay regardless of the room condition; and did not want to complain.. Maintenance STAFF was excellent, when my key would not work on the door. It took 2 security and 2 maintenance people to get me in, after my early morning weekend. But I was compensated with a free breakfast. I am sorry to have to say this... but I think the south tower needs a bit of tender loving care.
December 9, 2012
Rated 1 out of 5 by starnot Worst Sheraton Ever!
We were at the hotel for the annual AAHKS meeting. The temperature in the suite was impossible to regulate in the LR area.The toilet flushed like an air-horn. We wouldn't flush it at night for fear of waking other guests. It took 25 mins to speak to someone for room service. The phone kept disconnecting despite repeated tries and even going through the concierge. Room service choices are limited, requests not fulfilled(ordered red wine and got white;ordered coffee for 2 and got for one) , and not available until 6am. The meeting begins very early and I wanted to order prior to the start. The trays were left outside the room for more than 12 hours on the floor after two calls and one visit from housekeeping.The parking card didn't work for exit from the garage. The room key did not work for re-entry to the room. It was not near a cell phone and had not been taken out of it's jacket.The gym facility was large and clean, however, one of the water coolers was empty and one handi-wipe dispenser was empty despite the housekeeper being present. I have recommended to AAHKS they not hold their meeting at this hotel again.
November 11, 2013
Rated 5 out of 5 by skooter Great location
This hotel was great. Perfect location to everything. Able to walk to a lot.
May 20, 2014
Rated 3 out of 5 by Allena Hotel Review
I stayed on the 29th fl of the South Tower. The floor had an odor that smelled old and smelled like the carpet needed cleaning. RM 2914 repairs were not professional done (look at the sink, the ceiling and anything that may have been repaired in the past. It could use some updating.
May 12, 2014
Rated 2 out of 5 by is42 lackluster experience
Climate control was a major issue for me and all those I traveled with in both the conference center and guest rooms. Rooms were sporatically too hot or too cold with no logic to it. Catered food tasted like it came from a hospital cafeteria. You could hear through the walls of the conference dividers which was very distracting. Wifi said it was free, but forced you to enter a cc number and limited to one device. Very frustrating for two travelers each with devices. The entire facility was impeccably clean, but overall the experience was not worth the price paid.
January 21, 2013
Rated 3 out of 5 by volleyball2 A bit disappointed
We stayed here 3 nights for a volleyball tournament. Although the room is spacious and the beds comfortable, it was a bit disappointing. No refrigerator in rooms and hotel was all out of the $20 rentals. Restaurants were understaffed for such a large occupancy and the frozen yogurt place was closed the entire stay. Only one elevator working for the parking garage which caused huge delays in getting the car out. They just didn't seem prepared for such a large group of guests.
April 15, 2014
Rated 2 out of 5 by John450 Expected Better
I was disapointed with the Sheraton Dallas. Upon walking in, I was confronted with a musty smell. I later found out that a flood had taken place from heavy rains a day or two before my arrival. The hotel in general looks dated and worn. My room never reached the temp of 68 degrees I had set on the t-stat. The toilet seat was too tall for the location of the toilet and would fall down unless additional care was taken. I was woken each morning by the sound of slamming doors as people left their rooms. The resturaunt menu ws limited, never changed, and expensive.
May 23, 2013
Rated 3 out of 5 by Stoodt Needs Work
Upon check in staff said they could not accommodate the room type and location I had reserved. When I pushed back they some how found a room. I called twice to have the HVAC unit fixed and never occurred prior to leaving. Others in my party had rooms that did not have hot water. I chose the green option during my stay and only received one of the certificates. The restaurants have limited food choices and the service at the Kitchen Table was very slow. Overall, the guest service at the hotel needs to be worked on.
March 23, 2014
Rated 2 out of 5 by FredRio If you are ok with cold shower and double charge, this is the place to stay in Dallas
I have stayed at Sheraton Dallas on a executive suit. the room itself was very nice and well appointed. But had 2 serious problem during my stay. Had no hot water for a whole day and have been billed twice for my stay (this one still unsolved!!).
So, if you ok with that, that's the place to stay in Dallas.
May 8, 2014
Rated 4 out of 5 by Hlokk Great Staff
Every staffer I was in touch with was terrific - helpful, cheerful, and knowledgeable. I particularly commend the front desk staff and the bell staff.
May 16, 2014
Rated 3 out of 5 by Stucko Service
Was disappointed in the lack of service I received. Had trouble checking in--was told I had only reserved 1 room--I had reserved 2 and pulled out the confirmation. Person checking me in was not helpful. Got to the room and there were no towels and no cups for the coffee maker. Got towels and had to call back for the cups. Towels were not replenished on a daily basis--never had any wash cloths. Had difficulty getting out of the parking garage. I would only stay again if it was a conference--not for pleasure. Not the level I expect out of a Starwood property.
December 3, 2012
Rated 3 out of 5 by API2014 Best and Worst
The service from the staff was excellent. The accommodations failed to meet my expectation for Sheridan. First, there was no refrigerator in the room. I received one upon request, but it didn't function and my yogurt spoiled. They brought another that worked, but what a hassle for something so simple. Second, the room was clean on the surface but when I dropped something on the floor, I found that under the bed and window was disgusting. An old package of cookies was stuffed under the window...thrilled it hadn't brought roaches though. The bathroom was tiny. I only needed one bar of soap since it was just as close to reach the sink as the tub soap dish. On the plus side, I had wifi throughout the hotel, including the conference rooms, and that was important during my stay.
March 22, 2014
Rated 2 out of 5 by Rick1961 Disappointed in service
Our stay was not what we had expected. There was no valet parking. We could not drop off our the other passengers and our bags until we had driven across the street parked our car and checked into the hotel. When we got to our room there was one towel for two guests. We called for more and none arrived the first night. Second night we had two because I caught the cleanning lady outside my door and ask her to leave two towels. There were people screaming and yelling all night outside our room, and then you could here them throwing up all morining. The cross walk to the garage was closed. So the only access you had to your car was out the front entrance of the hotel and across the street. I could go on and on but have said enough.
October 17, 2012
Rated 5 out of 5 by CCBarnes This Hotel Exceeded My Expectations
I was very impressed with my spacious room and view. I appreciated having Starbucks coffee supplied with the coffee maker for my morning coffee. The A/C really worked, whereas in many hotels, it doesn't really cool very well. Room service was superb and the food was great. In fact, all of the staff was courteous, friendly, and very helpful. I would highly recommend the Sheraton Hotel on Olive St. in Dallas, TX to anyone who is looking to stay in a high quality hotel. Thank you for a great experience. Dr. Cynthia Barnes
March 15, 2014