Rated 4 out of 5 by HDC35 Nice to stay in the hotel
The room is nice. It has a good view from the windows. Hotel is also in a good location which is near to all the public transportation stations and museums. However, there are no free WiFi in the room. There were no iron and iron board either.
November 16, 2014
Rated 3 out of 5 by zak09 Not impressed by this hotel
My wife and I came to Dallas for a friend of ours wedding. We were fortunate to get a discounted rate on our room because it was part of a block of rooms for the wedding. However, if we had paid regular price for this hotel we would have been extremely upset with what we paid for. The room was super tiny. The bed was not comfortable at all. Whenever we took a shower, the tub failed to drain fast enough and had water up to my shins by the time I was done. I just guess we expected more from.
February 24, 2014
Rated 5 out of 5 by JulesfromHouston Great as always!
My children and I love staying here.It's comfortable, convenient to downtown, the new Perot Museum, SMU and Highland Park. We really stay here because of the staff at the Club Level hospitality room. Mr. R, the older African American man, who works on Friday nights and Saturday mornings, is the best -- we love that he remembers us and helps my young boys put on cartoons while they're having a snack or breakfast. We travel a lot and we just don't get that same welcome elsewhere. Keep it up!
April 7, 2013
Rated 3 out of 5 by Lynae147 VALET IS A JOKE
I can't begin to tell you how disappointing the valet was here. You'd expect them to have it down to a science, but for the girl at the counter to "forget" to give our ticket to valet one day and then "losing" our car the next is ridiculous. I understand it gets busy, but that was beyond crazy. The valet drivers, however, were more attentive to our needs than the personnel inside. Their lack of professionalism caused us to be late to our show 3 times out of the 6 days we stayed there.
June 24, 2014
Rated 4 out of 5 by marwat This hotel is very nice.
The meeting rooms were extremely cold this year. They have been cool in the past, but this year they were flat cold! I still have difficulty understanding why you guys cannot provide internet access in the rooms. For the price we pay, it cannot be that expensive to provide internet. Less expensive hotels do that with ease. I realize you would have to have several servers, but it cannot be so expensive to you that you cannot provide it. Add it to the room price, it can't be that much more.
August 3, 2013
Rated 2 out of 5 by Disappointed1 Disappointment
Overall it was a disappointing experience. I was at a conference at which we held a dinner. The cost was excessive, especially for what we received. The food was terrible, a 3 on a scale of 10. The bar was ok, but the cost was somewhat high. The service at the dinner was so-so. I actually felt like we were being taken advantage of as we were kind of stuck with using hotel services.
The staff generally at the hotel were friendly and helpful.
I would not stay at or recommend your hotel.
March 24, 2013
Rated 4 out of 5 by Infrequent Billing Issues And Rewards Program
Upon arrival, I signed up for the rewards program. After being unable to log onto the free internet service that came with the rewards program, I found out it had been switched over to one of my room mate's names. Twice I tried to correct this. When we tried to check out, my room mate had been charged for internet service. When trying to correct this, the person I spoke with told me it was charges for using the phone. The only calls made on the room phone was to the front desk.
July 22, 2014
Rated 2 out of 5 by Drone75 Inconsistent
On the evening of my arrival I had to change rooms at 10:00 PM, after calling for maintenance an hour and a half earlier. I had to call to have my new room keys delivered to me the next morning. Upon changing rooms, I tried to call guest services to change my wake-up call, there was no answer. I did however receive a wake up call two days later. Bags of trash were left in the hallways and uncollected garbage was strewn about near elevator banks for the first day and a half of my stay.
June 11, 2012
Rated 4 out of 5 by TEH1 Great Hotel
Great Hotel and sponsor of Black Tie Dinner. My room was very comfortable. Elevators were ridiculously slow and made a lot of bangs and clangs. $29 overnight parking rate for guests seemed excessive.
November 17, 2014
Rated 3 out of 5 by swalston Under staffed
We were there for cheer comp the cafe closed to early and waited over 2 hours for food there also yogurt shop and the coffee shop closed at 4 when cheer went until 10 pm the only place to eat was the draft which waited over 2 hours for food and drinks and ran out of everything finally just left without food cause had a flight at 4 am and waited till 12 maybe need to check with company that hosting for so can accommodate longer hours and more staff even room service was 3 hour wait
March 5, 2013
Rated 4 out of 5 by kerwelch Green Program
While the Green Program was well advertised with displays, the hotel did not notify us upon check in that you needed to sign up for this program at check in so there was a lot of confusion upon checkout.
Rooms were small but clean. Bathroom very small.
November 12, 2014
Rated 3 out of 5 by CleanAirBill The fitness center was the best
However, I do not feel that they were responsive to my requests.. I booked at least one month in advance, and was very specific that I did not want a room next to the elevator. There was no such note when I checked in and the only room they had available was across from the elevator. And, yes you could hear it all night long.
Second concern, after room service, I called for room service to pick up the tray I left in the hall on two occasions. The next morning it was still there.
November 20, 2011
Rated 3 out of 5 by Cbdallas Nice renovation, but lack of attention to details
The room was nice, but the cleaning staff did not leave wash cloths. The linens in the bathroom seem to be the only thing that was not renovated, they were on the small side and thin.
For SPG members, continental breakfast is included, but its not much of a breakfast. No eggs and only serves bagels and fruit. The club level is not well organized, set up is very fragmented.
On the plus side, thier workout facilities are top notch. Plenty of equipment and also have free weights.
December 2, 2012
Rated 1 out of 5 by Chelemi Disappointing
I was very disappointed with this Sheraton. There was a bottle of spring water offered in the room but there was no refrigerator to keep the drink cold.
I was charged $100 extra on my card two days before I even checked out for what they claimed was incidentals, then they claimed it was my banks charge, & then it was supposedly the type of card I used. After having that money refunded two days before my check out, I was then charged an additional $63 for parking & I never had a car during my stay. I was promised complimentary wifi & was charged $14.95 a night for wifi until I complained about that & the parking & I was refunded that money the night before my checkout.
The Sheraton Dallas Hotel needs a major upgrade in offers & in their accommodations & rates.
I DO NOT RECOMMEND this hotel, it was horrible!
April 30, 2013
Rated 4 out of 5 What difference a year can make
We stayed at this same hotel a year or two ago, and had some issues at that time. We did talk to management about those issues and also commented about them on the survey we were sent after that stay, and I'm thrilled to find that those issues are no longer a problem. I feel that the management and staff at this hotel goes far out of their way to make your stay as pleasant as possible. I've never seen such attention to issues brought up by customers who have stayed at a hotel.
September 23, 2013
Rated 5 out of 5 by Kat15 Great week stay
Used and impressed with Efrogg Transportation for we did short hops to restaurants and CVS,,,Room was very comfortable and Room attendant was very good. Enjoyed knowing when I returned to room in evening it would be fresh and cleaned. Seemed Restaurant was a little limited and expensive, would have been nice to have a sandwich shop alternative as you had with Peets coffee shop.
October 19, 2014
Rated 3 out of 5 by volleyball2 A bit disappointed
We stayed here 3 nights for a volleyball tournament. Although the room is spacious and the beds comfortable, it was a bit disappointing. No refrigerator in rooms and hotel was all out of the $20 rentals. Restaurants were understaffed for such a large occupancy and the frozen yogurt place was closed the entire stay. Only one elevator working for the parking garage which caused huge delays in getting the car out. They just didn't seem prepared for such a large group of guests.
April 15, 2014
Rated 4 out of 5 by golfingirl Corporate Function
Suite was fine but hard to keep cold.
Event planner was not well informed about certain things because she was sitting in for the person we were suppose to meet with. So, she did not know answers to some key questions.
The table clothes on the cocktail tables were oval instead of round and made it hard to tie. Otherwise, everything was great. The work room was in a great location to the room the event was being held. They also accomadated some last minute bar changes.
June 30, 2014
Rated 3 out of 5 by jpbarnes Very Average Hotel
No recognition for being SPG Gold at all. I didn't even realize i was given the points welcome gift until i checked my account. I was never asked to choose.
Got the most basic room even though the hotel seemed empty. Room was ok, but had to move to another room because the hot water was not working.
All in all, an average, nothing special hotel that doesn't really give you any perks for being SPG elite. Probably would pick another hotel in Dallas next time.
August 4, 2014
Rated 4 out of 5 by Scott5775 Not bad
The amenities were very nice and I appreciate all the cool stuff in the room. As usual, the stuff in the gift shop is overpriced, but they did give me a free toothbrush at the front desk when I forgot to pack mine. The vending machines claim to take credit cards, but I couldn't find one with a functioning card reader.
Lastly, I wish they wouldn't put a $50 hold on my card for incidentals I was never going to use.
Otherwise, I enjoyed the stay. Thanks!
August 18, 2014
Rated 3 out of 5 by MamaMouse Excellent Hotel - NOT good for large meetings
It was EXTREMELY hard to get around in the hotel. Meeting rooms were scattered over three different places, one of which you had to go to the lobby to catch the elevator!
The rooms are spacious and well maintained. This is a green hotel, which is something I really agree with.
There is only one restaurant in this very large hotel. There are a few eating establishments in the area; however, they cater only to the working folks and are closed on the weekends and evenings.
October 31, 2013
Rated 4 out of 5 by jakjen35 Outstanding services but Small Bathroom
This is the third time for us to stay at this hotel. It is always very clean and outstanding service. Every one is always friendly and very professional. But this time the room we stayed in had the smallest Bathroom I have ever seen in a hotel in my life!... It was clean but the layout and the size was ridiculous and very cumbersome to maneuver in. It was as though a Small closet had been converted to a Bathroom. I was not impressed nor too happy with that feature at all.
February 18, 2013
Rated 3 out of 5 by Kansas0226 Dallas Sheraton March 2013
Waited 18 minutes on floor 24 of the North Tower 5 to get an elevator to the main lobby. When I called the front desk they simply said 600 people were trying to check out. Not being able to get to the lobby in a timely manner created my schedule to be very behind. Phone in the room did not work. Had to go to lobby to request a repair. Then I was unable to contact the front desk the rest of the entire weekend due to a busy signal. Basically made the concierge desk useless.
March 6, 2013
Rated 4 out of 5 by Cat910 Hotel has great staff
Staff members were very accommodating. Lobby staff suggested a different room than the one I'd booked when I noted I needed a quiet room. The room was in a back corner, very quiet. Hotel is quite large but easy to navigate due to clearly marked signage. Loved the fact that bottled water was provided free-- staff readily provided refills.
Only negative was the toilet in the room-- industrial type flushing mechanism was extremely loud (not fun in the middle of the night!).
September 30, 2013
Rated 2 out of 5 by youngkelly Water issues
Overall the hotel is up to par with its amenities, although there were faint stains on pillow cases and comforter, in 2 different rooms I stayed in. The water in the room had a distinct smell of algae (like lake water), again in both rooms I stayed in. The last night I was in Dallas the water in my bathroom turned brown, I was informed the hotel was having issues with the water and they did move me to another room where the water was not brown, but still smelled funny.
February 5, 2014
Rated 2 out of 5 by Oldtimer Week End Family Reunion
Rooms well appointed, however bedside tables a bit small and withouyt drawers. Pleased to have an extra box of tissues , which is unusual in most hotels.
Our greatest frustration was to be on the 16th floor with only one elevator in working order, over a four day period, and a convention of nearly 3,00 people at the hotel along with numerous other groups. Absolutely not acceptable were the toilets that didn't flush adequately.I would NOT recommend this hotel to others.
August 4, 2012
Rated 5 out of 5 by Zap2014 Weekend in Big D @ Sheraton Dallas
We had a most enjoyable time staying at the Sheraton, it was our granddaughter's club volleyball tournament at the convention center. The hotel was exceptional, very accommodating, the room was awesome and comfortable. The staff was great and we had a most enjoyable time. It exceeded our expectations, we were impressed and will definitely use this hotel when we visit Dallas again. Thanks for the Texas hospitality, keep up the great work of taking care of your guests.
April 21, 2014
Rated 2 out of 5 by Ohwell Standards declining
"Pure" is only a filter, bedding was not allergen protected; not worth the extra money
Pool and deck was closed even though it was 80 degrees and water was full
Housekeeing: Water bottles were missing but labels were there (hope I don't get charged); Standing water in tub
Amenities: Recommend providing additional toilletries besides shampoo and soap (i.e. shower cap and q-tips)
Room comfort and customer service: Heat wasn't working, had to request engineering twice (first time in person, front desk didn't put request in), treated like I was not very smart by both front desk and engineer; insisted on investigating further and it was uncovered the heat was in fact not working
Positive notes: Front desk at check in and when I complained the next morning were very friendly; I did not get charged for the "Pure" room upgrade
December 4, 2013
Rated 3 out of 5 by RealtorRhonnda Disappointed for the Price
I can not believe the number of hotel rooms our company had booked with your hotel and you could not provide internet in our rooms. I had signed up for a Starwood Rewards and asked about internet, was told on the phone it was provided and told no when we checked in. Manager who should have the ability to make customers happy, refused to comp us internet. We spent over $800 for 4 nights, I know other hotels in the area were providing so much more for the same price.
February 21, 2013
Rated 1 out of 5 by Badexperience Horrible experience
Well where should I start
Checked in and paid for parking, went to park and our key would not work... Pushed the button for assistance 4 times no one ever answered.
Got to room a/c did not work room was dirty there was hair in the bathroom and on the bed... The a/c was fixed room was never cleaned. Went to dinner at the Kitchen Table and had slow service and food was not cooked like we ordered and had to be sent back..went to have a drink and the beer was flat..
April 12, 2012