Sheraton New Orleans Hotel

  • 500 Canal Street
  • La Nouvelle-Orléans,
  • Louisiane
  • 70130
  • États-Unis
  • Carte

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Rated 3.9 out of 5 by 736 reviewers.
Rated 5 out of 5 by Good Conference Facility/ Warm Staff This facility had nice meeting rooms. The AC during evening dinners was teeth chattering cold though. The staff was very warm, friendly and helpful. Very nice workout room! This is a good choice for the business traveler. I must say that it was not only disappointing, but an inconvenience though that Wi-Fi was only available on an unlimited basis on the Club Room computers. I was only able to use free wi-fi for 24 hrs while working on my lap-top in the privacy of my room. I would recommend it being included in the Club Level room upgrades. Thank you! September 23, 2013
Rated 4 out of 5 by Nice hotel but a few things could be improved Overall the rooms are very nice, clean, and well appointed. Two things would have made it better. I stayed in a room that had a door to the adjoining roomsonthat they could be connected together to make a suite. The door was locked since I was staying in a single suite. However, there was a gap at a The bottom of the door that should have had sound gasketing on it. I could hear the woman's hair dryer, knocks on her door and other noise. Also the room smelled a bit musty even though it was clean. Perhaps the HVAC unit needs to be cleaned. April 26, 2014
Rated 4 out of 5 by Sheraton NOLA Enjoyed the stay. Especially close to the French Quarter, Rivewalk and Harrah's casino. Could've improved the elevator wait time; unsavory types on streets near and around the hotel at night. August 7, 2014
Rated 5 out of 5 by Beyond my expectations Thank you Starwood for this Sheraton Hotel. I've stayed at W in the past but this was my first Sheraton experience. The level of service of those brands is truly incredible. I nearly extended my stay longer just for the comfort and relaxation of my room. As I write this review, I'm actually trying to find another weekend getaway with a Sheraton property! You'll see me again very soon. July 23, 2014
Rated 2 out of 5 by Nice location, needs work The hotel is nice and fancy. It's located in an ideal spot in town. My room was dirty when I checked-in. There was dust everywhere, large stains on furniture (ketchup or blood), and a crack on the wall. I voiced these things to the staff and in my four nights nothing changed. I feel that the price was extremely high, even for the location. In the future, I will be staying at a different hotel and using the money I save for other things. The staff was responsive for all my other needs and requests, such as extra items and demagnitized cards. March 27, 2014
Rated 4 out of 5 by New Orleans conference stay I would only recommend the club level as the internet, breakfast and water were enough to cover the extra cost! The rooms were clean and well kept. August 8, 2014
Rated 5 out of 5 by What a great hotel Everyone was so wonderful and the renovation looks amazing! August 11, 2014
Rated 5 out of 5 by Best Hotel in New Orleans We have stayed at several hotels on this 15 day trip we took and this was by far the best. All hotel staff were very friendly and quick to help with all our needs. We were there for a convention and during the busiest part for your bellmen, Brian took very good care of us. He was there to unload our car and there to help us load up. Andrew also help with our luggage. Very nice people !!!!! July 21, 2014
Rated 4 out of 5 by Hospitilty The assistance from the hotel entry door staff, front desk staff, room service to the tour desk staff was provided with such care that we will plan to stay at this same hotel when we return. August 6, 2014
Rated 2 out of 5 by Average I have stayed at this hotel many many times over the last few years, so this was an exception to my normal experience but for whatever reason this was just a bad stay. I was stuck in a "accessible" room on the 11th floor right off the elevator. When I was given the room I asked at the desk if it was accessible as I would not have taken it if it were, and receptionist assured me it wasn't. When I got in room I called down to see about getting moved and it was the only room available w/ king bed.......Being right off the elevator in a party place like New Orleans is not always the best place to be if you are trying to get a good nights sleep!! In addition to the bad room/location, the tv was broken (had no picture), and I had to call down to get hand lotion and soap to the room. It was just a very below average experience at a hotel that is generally really highly regarded by me. I will definitely stay here again as I used to have ambassador status with spg and the upgraded rooms are absolutely amazing, but this specific experience left much to be desired!! August 4, 2014
Rated 3 out of 5 by great location - poor food While the hotel is in an excellent location - it is truly lacking in terms of food and beverage. I arrived late and went to the bar area for food and drink as that was all that was open. I ordered an appetizer, salad and fries along with a drink. The appetizer and salad all came at the same time - when I questioned why i didn't get the salad first i was rudely told "look - this isn't a restaurant". I had to ask repeatedly for the fries which finally arrived but were horrible - i t seemed as though they ad been sitting somewhere all day long. July 31, 2013
Rated 2 out of 5 by Elevator disasters The elevator system is terrible, people stuck or could not get up or down. The "going green" was not fully explained and living in a room full of trash was not desirable. On the 4th day, when someone finally came in they did not even change a dirted sheet, or leave the proper linens . The tour desk lady was excellent and very helpful. The front desk people were courteous and helpful. July 20, 2014
Rated 3 out of 5 by Service I felt the service was below average for a Sheraton. I called for extra towels in the evening & they never came, had to call again the next morning for them. Because we selected the Eco option, housekeeping never came once to check if we needed anything, had to call again for more shampoo, soap, coffee etc. once again it took hours after a second call to get these items. When we checked in there was a dirty wine glass on the floor of the door, no one ever came to pick it up 3 days later when I put it in the middle of the hall. Poor service. October 2, 2013
Rated 5 out of 5 by The Staff was outstanding The front desk was great and went out of there way to to help with any request, and where quick to solve my internet problem. The Club room staff Robert and Mika where the most courteous and professional people, they would do anything we requested with a smile. and follow up to make sure we where satisfied. July 28, 2014
Rated 4 out of 5 by Great Hotel Stay We had a great hotel stay here recently for the Essence Music Festival. Everyone was a great help especially the Chef, April, in the breakfast buffet area. She went overboard to help us and she was exceptionally sweet. Only problem we had was with keys working to room when we first got there and keys to the lounge, but got those fixed. Also, the frig did not get very cold, but otherwise everything was great. Great view from room. July 10, 2014
Rated 4 out of 5 by Close Enough For NOLA Fun but Quiet for Rest and Relaxation Initially the elevators were very busy and our room was located next to them but overall, the experience was pleasant and the location worked for night life and for day time travel through the city. August 4, 2014
Rated 4 out of 5 by Hotel Staff Extraordinaire Staff members from the assistant manager, front desk representatives, concierge, everyone working in the Club room that served breakfast and evening meals, and housekeeping were pleasant, helpful and accomodating. We enjoyed our stay largely due to them even though the meeting rooms were always cold. July 28, 2014
Rated 5 out of 5 by Great Hotel Good location, very clean, good food, Enjoyed the option of being "Green" and the voucher provided. Handy to sight seeing if that is your pleasure and transportation. Walking distance to shopping and sight seeing etc. Magnificent view from room. August 1, 2014
Rated 4 out of 5 by Great location, awesome view! The hotel was ideally located within walking distance of Bourbon Street, the WWII Museum, and Aquarium. We opted for thr Green Option (no maid service), and promptly got extra towels and shampoo when requested. The room took awhile to cool and the coffee service lacked cream and sugar which were quickly provided upon request. The second night we did not receive our $5 Green Option voucher. When I called, I was told to come to the front desk. But after some discussion, it was finally brought to my room. There was a small dog that stayed in the room across the hall that occasionally barked. I was surprised a hotel of this quality allowed pets. The rooftop pool was lacking a jacuzzi and the view was nonexistent. The mandatory valet parking was steeply priced at $42/night but the service was good. Overall the stay was pleasant. June 29, 2014
Rated 4 out of 5 by Food and Beverage Quality of the food and selection is not worth the price. Paid the most I have ever paid for two banquet dinners to receive the worst meal. The pricing for bottled beers and pop was way over priced. Would not recommend this hotel for any food or beverage offerings. Recommend you find an independent food operator focused on improved quality, larger selection and greater value for guests. Great location with very poor food offerings and pricing structure. July 2, 2014
Rated 4 out of 5 by Convention Hotel??? As a convention hotel, the facilities were lacking, i.e. No restrooms available on ballroom and meeting room floors (4th and 5th floors). Food provided to convention-wide meals were bland and lacked diversity, I.e. Had almost same salads & vegetables for each meal and entree was not warm, and with beverage service slow or non-existent. Guest rooms were adequate as were common area amenities and services. July 14, 2014
Rated 4 out of 5 by Weekend get away The staff was exceptionally kind and helpful. The valet parking was average, and as others have noted the night security check for elevator access to hotel guest areas was received well by all. The room was a bit stuffy for lack of air circulation, and for the price seeing mold in the tub grout was a bit disturbing. The rest of the hotel is very nice and conveniently located. If you are Gold or Platinum lvl SPG member don't be surprised if your are unable to book Club lvl rooms less than 90 days in advance. This hotel stays full. March 31, 2014
Rated 5 out of 5 by Business Travel The hotel met our expectations and was close to the French Quarter and downtown. August 7, 2014
Rated 4 out of 5 by Nice hotel Checking was a bit rough, as I arrived late. Staff made up for it doing week with attention to requests. Meeting rooms had AC set too high. August 5, 2014
Rated 5 out of 5 by Good experience Room was great. Staff was very helpful. August 8, 2014
Rated 3 out of 5 by The elevators ruined my stay Everything about my room seemed fine. The hotel is clean and well appointed. However, my room was (adjacent to?) (above?) (in?) an elevator shaft. The noise in my room was akin to the noise in a modern subway, whooshing, beeping, doors opening, empty tunnels. It was awful. Beyond that, the elevators are unusual. The system for calling cars and getting to your floor is unique and slow. It does however facilitate guests talking to one another while they wait and wait. I will pass on the opportunity to stay here again. May 2, 2014
Rated 5 out of 5 by Friendly Service This hotel has excellent customer service and response. The club lounge is also very good for a domestic Sheraton. Note that I had internet problems during one of my 3 nights. August 3, 2014
Rated 2 out of 5 by Poor hotel services The staff at the reception were mostly unhelpful, rude, and unliked to answer any question. The room was very dusty, especially the floor was very very dusty. Because I am very allergic, it was very bad for my health. The free wi-fi connection was usually unreachable. It is interesting, that the wi-fi connection is not free in the room. How is this possible that a receptionist doesn't help for the airport shuttle? I have never seen any reception of a luxury hotel like this. I think your hotel have not the standard of a luxury hotel. November 25, 2013
Rated 4 out of 5 by Upscale hotel in an excellent location I recently spent a 4 day business trip in New Orleans and stayed at the Sheraton on Canal St. This is an excellent location being just off Burbon street, adjacent to the French Quarter and directly in front of the tram lines that you can use to get around the city. The hotel is very well appointed and the service was excellent for the most part. As an SPG member I had asked for a late check out but on my departure day the desk wasn't aware of it and onlygave me until 1:00 pm. Not what I had requested. Other than that I was very pleased with the club floor room. I had an excellent view of the river and the room was always clean. The fitness facility is top notch with lots of equipment, exterior windows and a view of the pool. One small concern was that twice I returned to my room and the door was open. I didn't note anything missing but my laptop etc. was in the room. Housekeeping also walked into the room un-announced one day when I was getting ready to go out for the afternoon. They had some excuse that they forgot to check something during their rounds.?? The two events combined were a little unusual for a hotel of this caliber. Not sure what was going on there. August 5, 2014
Rated 4 out of 5 by Better than average, not perfect It is an ok hotel located in the heart of downtown close to the attractions. I think that this location will make a better party hotel (for adults) than a business hotel. Since I was there for business, …. August 1, 2014
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