Rated 5 out of 5 by SummerSoldier Sheraton New Orleans
All in all we had a very good experience with the hotel; I was somewhat shocked at the overnight parking prices, but the hotel itself was very high quality. We were upgraded to an executive suite with a fantastic view of the river. All the amenities were high quality and the room was spacious. I would have liked a minirefrigerator that was colder than the one we had, but overall there were some nice touches throughout the room.
August 18, 2014
Rated 3 out of 5 by CUPA14 NIce, but...
The hotel was nice, but I didn't feel it was very clean. The pillows looked stained and dirty, there was an annoying pecking sound that went on three nights, the dog across the hall would bark, and even thought I used the Green initiative, the staff did not supply wash cloths, coffee, and cups as they should have. I had to call them two different days to ask for supplies. The food prices were too high, especially in the bar. $12 for a house wine is a bit much!
April 10, 2014
Rated 3 out of 5 by lyntzu just an ok hotel!!!!!!
we have been to many sheraton hotels before and by far this one this need improvements. from the start, we werent recognized by the personal as gold members; treated as a regular customer. lack of security, any body can get into the hotel. we had to keep an eye on our luggage. the air conditioner was not working properly. bathroom not clean up to standards, within shower water would not drained. and, in the closet we found pair of socks from previouss customer.
December 5, 2013
Rated 5 out of 5 by GM50 Hotel Staff, Condition, Location
The staff at this hotel "gets it". We were sincerely greeted from the parking services, to the front desk, to cleaning services, to meal service. Listening skills and attention to detail are this hotels finest skills. The cleaning staff should be given gold stars--our 42nd floor room was kept beyond standard. We were there for a conference and messes from break out sessions were seemingly whisked away.
Flowers, upkeep, cleanliness with no intrusion upon guests.
June 3, 2013
Rated 4 out of 5 by ElkSec Elevator
Our room was great....except for the fact that the bed headboards backed up to the elevator shafts. Alllllllllllllll day and night the whoosh, motorized sounds of the elevator traveling up and down, up and down, up and down. When mentioned at the front desk, we were answered with..."At least you weren't in 3509" (beside the elevator!!!. Don't know what would have made that worse!!!! Nothing done but deducting a $20.00 bar charge! Oh Boy!
July 18, 2014
Rated 4 out of 5 by Little1 Conference guest
i was a part of the DLC conference held Sept 22-25 at the Sheraton New Orleans. Your location is great, the food was very good and the conference facilities as well.
The enviro friendly option is a good idea - but every 3 days has it's challenges. We ran out of toilet paper, shampoo, soap, and the bottled water and in room coffee do not get replenished. (we were on Club- so went to Club lounge but in room would have been nicer).
Also the service in your lobby bar is VERY SLOW. ANd not very attentive. Many of the 6 days that we were there (and we were in lobby bar every day) they ran out of 2 kinds of wine (by the glass), Non alcoholic beer, and many times we had to line up at bar to get drinks to bring back to our tables.
If you also added a piano or music to your lounge it would make the long wait for a drink much better. :)
September 27, 2013
Rated 3 out of 5 by Dori27 Convention
Although I had a great time at the convention we had many issues at the hotel. I personally had no working TV the entire week. My room wasn't properly cleaned and keys worked when they wanted to. I think the best comments made to me were from the housekeeping staff when she said she had to call engineering to fix the TV while she was in the room because it wasn't working. (How did she know? It wasn't on.) Whenever I came back in after she was there the Trymon Martin case was on. Guess she didn't want to miss a minute of the case. She also slipped up and made a comment about how they knew the room had issues they just don't want us to know. I ended up dusting the room myself since I coughed the entire time I was there. Room service was excellent but afternoon service in the restaurant was so slow many had to leave without their orders.
July 15, 2013
Rated 2 out of 5 by Jeff1964 Noisy hotel needs attention
Stayed in room 3214 heard elevator motors stopping and starting all day and night long, could even hear the electric contractors on motors changing directions. faucet in bath tub dripped constantly. Notified front deck of trouble and was told nothing could be done that they usually don't get that complaint from that part of the hotel. Just expected more for 600.00 for 2 night stay. Sorry for the negative feed back, but we were really disappointed.
September 24, 2013
Rated 3 out of 5 by TravelGirl80 Extended Weekend Getaway
The hotel was nice considering the construction......Not a lot of amenities, but in a GREAT location. Most of the staff was very friendly, but there was an incident with housekeeping that I believe could have been prevented. I called down for towels and wash cloths, and after waiting an hour I went out in the hall to ask the housekeeper on our floor. She was nowhere to be found, but her cart was outside our door. So I proceeded to grab two towels for my boyfriend and I. Well that made her appear.....She got upset with me for tampering with her cart. When I told her why, she began to argue with me.
Then there was the issue of receiving wrong information from several front desk clerks regarding charges which then got management involved. I will not let this experience detour me from staying at Sheraton again......I just hope the issues are fixed going forward.
July 22, 2014
Rated 5 out of 5 by ktmac1 great stay all around!
We thoroughly enjoyed our stay at the Sheraton New Orleans! In total we had 4 rooms booked for a group of 9 and all rooms were exceptional. Quick and friendly front desk representatives. We also appreciated the security staff checking guest room keys late at night to keep people from wandering up and causing trouble. (We all know how rowdy New Orleans can get!!) Great location and a starbucks in the lobby what else can you ask for!!
July 3, 2014
Rated 4 out of 5 by Buttermilk Great Hotel Stay
We had a great hotel stay here recently for the Essence Music Festival. Everyone was a great help especially the Chef, April, in the breakfast buffet area. She went overboard to help us and she was exceptionally sweet. Only problem we had was with keys working to room when we first got there and keys to the lounge, but got those fixed. Also, the frig did not get very cold, but otherwise everything was great. Great view from room.
July 10, 2014
Rated 4 out of 5 by nwkuo5376 Excellent location and service
Originally, I scheduled to check in Sheraton New Orleans on May 30. However, due to flight misconnection, I arrived at New Orleans on May 31.
When I checked in at Sheraton New Orleans, the counter staff kindly offered me adjusting the original reservation from 3 nights (from May 30 to June 02) to 2 nights (from May 31 to June 02).
The room is clean. Housekeeping do a good job. Location is excellent and is very close to French Quarter.
June 20, 2014
Rated 1 out of 5 by Stephfo1 Disappointed
Where to start, I arrived Wednesday, April 23rd, to room 3024, it was very nice. I woke up the next am to two cockaroaches in my room when I got back from the gym. I called and spoke to Brandon, the supervisor who informed me he would moved me immediately and I should pack up. Then called back to say a room wouldn't be ready until later. But I had rushed and in my haste forgot a very expensive running bra, which was never found. Then at the end of the day I went to check into new room but it had never been made up. They had someone make it up immediately, but they only made the bed. So then I was moved to yet another room that was clean and bug free. But unfortunately my running garment was never found and I was not happy. Oh and Billy, Director of lost and found and something else, said he would get back to me to follow up and he still hasn't.
April 29, 2014
Rated 5 out of 5 by sportstaxi42 Awesome Hotel and Experience
I would highly recommend this hotel. Everything was awesome. The maids were the standouts.
October 20, 2014
Rated 4 out of 5 by SaraLynneD1 internet
I recently stayed at the sheraton for a conference. I was very impressed with this hotel. My ONLY problem and the reason for not giving it 5 stars was the wireless internet. I had to purchase the internet which was annoying but then the wireless internet I purchased didn't even work in any of the conference rooms. I was very annoyed with that especially since I purchased it to obtain the conference slides online. That was a waste of money.
October 1, 2013
Rated 5 out of 5 by Rich Hotel is an excellent property.
The food services need improvement.
The lunch restaurant had almost no selection. No restaurant during the day --only the bar which was also limited. The lunch buffet was only adequate - much room for improvement.
October 10, 2014
Rated 3 out of 5 by Unsure89 Hotel nice, some staff issues
The hotel was nice and adequate for our accommodations. However, the security bar lock on our door was not screwed in tightly, so we asked Housekeeping if they had a screwdriver we could use to repair it. The lead housekeeper on the floor at the time was very short with us, telling us that it was not a housekeeping issue. We called guest services to ask for assistance, and they said someone would be up directly to repair it, but no one ever came that night or over the next 2 days to do so.
When we were ready to check out, we went downstairs for a luggage cart and was told that only staff could bring them to the rooms, and someone would come right up with one to assist us. After 30 minutes no one had arrived, so we lugged everything to the lobby on our own without the use of a cart. All personal face-to-face contact with the front desk and the valet staff, however, was wonderful.
August 7, 2014
Rated 3 out of 5 by Carol147 Staff was friendly but getting rooms cleaned was iffy
Check in was lengthy because the computers went down just as we arrived but staff worked hard to keep us informed until service was restored.
We requested a refrigerator for meds at reservation and again at check in. After calling the next morning we finally got it.
For two of three days, our room was not made up until we called late in the afternoons.
On other hand we found that all staff was friendly and anxious to help.
June 30, 2014
Rated 4 out of 5 by creativeamit Good Hotel
The hotel is good and is located at a strategic location. A major event was hosted by this hotel during my stay. So, a couple of service delays were experienced. Just avoid the rooms near lift else the noise of lift can be irritating and the pressure in shower is too less to enjoy a bath. Other than that, it was a pleasant stay.
September 19, 2014
Rated 3 out of 5 by TCFPaof Great property, service needs work.
Hotel location is great. It is generally in good shape. My room was very nice and well-kept. Service could go a long way.
Stefania at the desk was great. Other than that.
- Dock worker watched us unload a truck and didn't offer any assistance.
- Pallet driver was slow, very very slow.
- Left a note and an item at desk for my wife. She checked in and neither were delivered. I had to retrieve note and item and give them to her personally.
- Asked for crib to be put in room. Didn't happen and I had to ask again.
- Bartender during in-room reception repeated several times that we were out of time and that he had to leave and we would need to serve ourselves. Oddly, no one asked and no one cared that he was leaving, but he kept saying it anyway.
- Elevators were a disaster. Walked down 47 flights of stairs once and up 39 after waiting for more than 20 minutes for an elevator.
July 28, 2014
Rated 4 out of 5 by kec1007 Great stay but cleaning could be more thorough
All staff were welcoming and polite. The hotel is very nice. One thing very disappointing was the cleanliness of my room. The ice bucket was never emptied or cleaned from the previous guest - the stagnant water remained for the duration of my stay, needless to say, I had no ice bucket to use. I also noticed there was trash on the floor under the chair ottoman and hair in the bathroom sink on my arrival. The bathmat in the tub was slimy.
October 7, 2013
Rated 2 out of 5 by Steve51 This hotel did not meet expectations
I made my reservation at least a month in advance and when I arrived late in the afternoon, our room was not ready. We had to wait around an extra 90 minutes before we got something close to what was our preferred choice of room.
In addition, there was a power failure in the hotel which knocked out the elevator system. This resulted in long waits to get to the 36th floor.
I also thought that $42/day for parking was excessive.
June 20, 2014
Rated 2 out of 5 by OUSugarBowl2013 Sugar Bowl Stay
Increased rates for the New Year's & Sugar Bowl week. For the rate I was charged, the hotel was a disappointment. The room was not vacuumed or dusted the entire 4 days of my stay. $45 per night for parking, $15 per night for wifi - there are NO amenities offered for a very expensive hotel. The night of game, it took 1 hour to get the elevator to our room. No mgmt in sight to ease the wait or make the lobby comfortable for the wait.
January 7, 2014
Rated 5 out of 5 by MichaelK New Orleans Sheraton
Once again I enjoyed my stay at the New Orleans Sheraton on Canal. I must comment and say "Thank YOU" for revamping your Valet Service. It has GREATLY improved! We had a nice suite on the 48th floor - with an incredible view of the river. The location is perfect - just ad the edge of the French Quarter on Canal, so you can be close, while enjoying the privacy and the modern amenities, like Starbucks - in the hotel and in the rooms.
August 5, 2013
Rated 2 out of 5 by sookey Not Happy
We were there for a 4night/5day stay. There is something going on in the walls there that make this annoying swooshing noise. There were large thick cable wires that banged against the side of the building ALL NIGHT LONG!! I called the desk who informed me of what it was. I asked to be move and they said we would be first on the list and would call when ready. Call never came and I had to physically go down and demand another room
March 6, 2014
Rated 2 out of 5 by usedtolivethere Dropped the Ball
Great Location but kept making promises they could not seem to keep. Staff were nice and tried but were clearly understaffed for the busy weekend. They needed to hire more housekeeping for the weekend when they were totally full to get rooms cleaned and turned over. Restaurant took over 30 minutes to get our food after we ordered and it was nothing special. Overall, they did not plan for well for a busy and very visiable weekend.
March 5, 2014
Rated 5 out of 5 by Lindatoo Great Hotel-Excellent Location
Truly enjoyed the hotel - great bed and room
and location - easy walk to Bourbon Street and other attractions
October 16, 2014
Rated 4 out of 5 by Tropicalorchids Poor work prioritization by maintenance staff
We experienced a failure on the room door lock that resulted in a wait time of 25 mins to access our room and belongings. For two consecutive days, the key card failed to open door and the first day maintenance indicated the battery needed replacement but it was never done. The door failed the next day and we found ourselves in the same predicament - waiting in the hallway for maintenance to arrive to troubleshoot/unlock.
June 9, 2014
Rated 4 out of 5 by revron a generally excellent one week stay
our king size bed was excellent, the room was spacious. i wish we could have gotten an upgrade with our spg preferred guest rating but we were told that due to how we booked, we were not eligible for the update.
also, wifi was only free in the lounge area. not a deal breaker but not as convenient as it could have been. great location sitting on the edge of the french quarter. wonderful view of the river and all its river traffic.
January 19, 2014
Rated 3 out of 5 by Travis05 Horrible Valet Parking
The first time we tried to get our cars to drive around, we had to wait almost an hour so we decided not to drive around anymore and just walked. We were charged $42.56 + tax just to park the car there. When we checked out to leave, it again took almost an hour to get our cars. I'd recommend the hotel for the folks who don't drive. Everything else was very good. The room was nice, clean and had good view of the Mississippi River.
January 8, 2014