Rated 5 out of 5 by ice1 great hotel for families
My family's second stay here and it gets better. The pool is the best for families and the pool table is an added bonus. Plus as a Starwood member we got a free goody bag and four free drinks for each of us. The hotel location is near all the shops as well. We will stay there again in 2014.
October 16, 2013
Rated 5 out of 5 by Gawk12 Great Stay
Extremely enjoyable stay. Great weather. Spent a lot of time poolside at Infinity pool, great pool service, great food. Pool attendfants made our stay very enjoyable. Rumfire bar excellent service and food.
Great to see bathrooms have been renovated since last year. Housemaids kept room spotless every day. Only complaint time in check in queue. 45 minutes. otherwise excellent stay. Thanks back again next year.
September 11, 2013
Rated 1 out of 5 by MSJ1 The pool is the ONLY good thing
The rooms look sterile. You don't even have cabinets in the room. It looks so bare, it seems like it's missing furniture.
The furniture that is in the room are sub-par at best. The bed is EXTREMELY uncomfortable. My boyfriend couldn't sleep after the first 3 nights. We asked for a roll away bed and that was even worse.
Our night stand lamp wasn't working when we first got here. There were no robes in the room. We had to call for them.
To add insult to injury our room was NOT even cleaned today. Is this an SPG property? It seems like your service and attention to detail is lacking!
The great thing about the hotel is their pool! The pool is amazing!!! Great views and just completely relaxing. The staff poolside and at the bar were also awesome. Overall, great pool and staff experience, but not so good with the room.
November 4, 2012
Rated 2 out of 5 by Disappointed37 Barn-like hotel that lacked atmosphere and quality
This hotel lacked any atmosphere. We were staying in a small room at the end of a long corridor. The in room breakfast was small and over priced. We wanted to buy some bottled water and were required to go to three different floors before buying some (the vending machines had run out of water.) The rooms were noisy. Fortunately for our SPG recognition we were able to jump the enormous queue to check in. All in all, this hotel was extremely disappointing.
July 12, 2013
Rated 4 out of 5 by Mark58 Sheraton on Waikiki
While the facility is a bit older, it has been well maintained, and the staff and service are very good. The bathroom is a bit tight, and the "partial ocean view" is a misnomer, as you need to lean precariously over the balcony to get a view of the ocean.
The location of the hotel is excellent, and the amenities are excellent as well.
Overall, we had a great vacation, and the staff in particular went above and beyond. We will definitely be returning there again.
February 17, 2013
Rated 5 out of 5 by SDGirl Fantastic Hotel
The Sheraton Waikiki was a great hotel to stay at for my visit to Oahu. Every employee that I interacted with was kind, friendly, and made you feel very welcome. The room was really really nice, and I especially enjoyed relaxing on the balcony and taking in the breathtaking views of Diamond Head. Also, if you are looking for a hotel with a relaxing pool area, then this is your place. The infinity pool and lounging area was wonderful and the staff very attentive.
September 18, 2012
Rated 4 out of 5 by timyo58 Excellent Hotel
This was my first visit to Hawaii so I wanted to stay at a well-known hotel. After reading several reviews online, I decided on the Sheraton mostly for it's location.
Great hotel, great staff, great view. My only qualm is, as others have written elsewhere, the spotty WiFi service. I was only able to connect on the first night of my three night stay. With that said, I'd go back because everything exceeded my expectations. Thank you to everyone who helped us out.
October 3, 2012
Rated 5 out of 5 by kamaaina4sheraton Best Family Resort on Oahu!
is hotel has the best pool for little ones; my son is 2 and daughter is 5. There is plenty of pool area where they can stand and swim without me having to carry them. There is a fun little water slide that my 2 year old loves and a bigger slide that my 5 yeart old and I love. When I am here, I too can really enjoy and relax. They offer great packages with discounts on meals, free photo shoot, and always some extra perks!
I think its the best value for the money!
October 6, 2012
Rated 4 out of 5 by honeymoon102 Great facilities
This hotel has great facilities, excellent pools, staff and restaurants / bars. It is these facilties that make staying at this hotel definitely worthwhile.
I did feel the room could do with some work though. The shower was of very poor quality and the bathroom has a very silly window above the toilet that you can open up into the room. Why someone would want to do so when sitting on the toilet is beyond me and leaves very little privacy for those in the room.
March 26, 2013
Rated 5 out of 5 by Sven69 Offer Gluten Free food
For the many people who require Gluten Free food due to celiac disease or gluten sensitivity, it is very difficult to travel. However, The sheraton Wikiki was more than helpful. We contacted them before we arrived and the chef called us back and verified everything. They used separate utensils to avoid cross-contamination and all restaurants in the hotel were notified and were ready for gluten free options for us. Great service and a great hotel all together.
April 24, 2013
Rated 5 out of 5 by VaGma VaGma
The Sheraton at Wikiki was an excellent family experience for all. The customer service, restaurants, views and cleanliness were superior. Our group of 5 enjoyed breakfast at the resort, dining at Rum Fire, shopping in the lobby. We also experienced a local Oahu parade with Hawaiian traditional singers and local band talent.
October 7, 2013
Rated 5 out of 5 by vince1254 Paradise!
Straight on Waikiki Beach.
Staff are incredible. Very respectful.
Thanks a lot !
October 31, 2013
Rated 4 out of 5 by Tracey Easy access to the best of Waikiki
Great and easy location for the beach, shopping and dining. As an SPG Gold, I got a nominal upgrade (as per the normal upgrades I tend to see,) but had a great sunset with partial ocean view. The rooms are comfortable and clean and the staff was very warm and welcoming.
October 16, 2013
Rated 5 out of 5 by Jen73 get ready to relax and enjoy the views
The Sheraton Waikiki is our favorite place to vacation as it always means that we will enjoy a fantastic vacation. We take several nice vacations yearly, but our annual trip to the Sheraton Waikiki is the one that we look forward to the most for relaxation. We always know what to expect..... it is so nice to see the many familiar faces year after year. The joy of watching the waves and the sea turtles, right in front of the resort is fabulous. Thank you.
May 26, 2013
Rated 4 out of 5 by PearlCity002 Check in procedures
We had a wonderful experience except for the checking in process. The line was long and the wait (standing) was not received well. Waited for 30 minutes to get registered. Once there, the process was well done and quick. There were only 4 open receptionists but, I think, there are 8 stations. It didn't make sense to me. If the hotel was expecting a flood of registrants, I would think that more receptionists would be made available...at least during the rush.
December 5, 2012
Rated 2 out of 5 by Crunch Disappointed
I have twice before stayed in the Sheraton Waikiki and this was my wife's first visit to Hawaii. Two days after arriving, we both suffered with allergy and sinus problems. She has recovered and I am still congested, Common areas of the hotel are old, show their age and feel musty. The carpet in our room was very dirty as evidenced by dirt prints in the tub when I entered to shower each morning. I walk barefooted in hotel rooms and at home. I don't have this problems in hotels and we travel 8 - 9 times a year.
When the maid failed to replace the tissue paper (kleenex) and provide a new soap bar (one day only) I called the front desk and had to call a second time since there was no delivery by 45 minutes after my first call. When I asked for something at the front desk and stated I was a SPG, there was no reaction or acknowlegement.
January 23, 2013
Rated 5 out of 5 by Gene Excellent location for the 'Beach Area'
The check-in clerk was excellent in explaining everything - - and very friendly. If you are on the Ocean side- - the view is un-obstructed by any other tall hotels in Waikiki. View of the pool was very enjoyable. I sat around the Koi pool for hours in the rocking chairs and the 'grounds' in the background were beautiful. It was a very quiet area even though you were an easy walk away to all the activities in Waikiki (which can be a 'bit' noisy at times.
December 6, 2012
Rated 4 out of 5 by Tmart8573 Good stay
We recently stayed at the Waikiki Sheraton and had a great time. The hotel is very nice, offers great views of Waikiki beach and has great beach access. The only negative is that the Wi-Fi is VERY UNRELIABLE. It is everywhere but is constantly dropping and very often you cannot even get in. There is no LAN lines in the rooms so if you need reliability you will need to use the hotels computers.
Overall a very good hotel with excellent staff.
June 25, 2013
Rated 4 out of 5 Great hotel, but lacking extra mile
Amenities were good and grounds were nice, but very disappointed in the staff for not working to accommodate our origins reservation. Had reserved an oceanfront room in series 34 and was given a partial city/oceanview room facing diamond head. When inquiring with front desk, told it was an upgrade and would not accommodate our original booking. We also have a club room reserved 1/27/13-1/28/13. I can only hope the Sheraton will make up for it then.
January 19, 2013
Rated 4 out of 5 by Stan44 Good Experience
If you are thinking about staying here think New York City with a beach (although there is really no beach to speak of in front of the hotel). It is very crowded and busy all the time but most things are within walking distance. We were upgraded to a mountain view room on the 25th floor which was very nice and even had a partial ocean view with great sunsets. Hotel staff were very accomodating and the bar staff were funny and made great drinks.
April 27, 2013
Rated 5 out of 5 by JeliTor Great Location and Great Customer Service
Things that I loved!
-The "Gift" Shop for the Spg Guest, I definitely felt special.
-My daily morning view of Waikiki Beach and Diamond Head
-Kai Breakfast in the morning
-Randy at the Front Office, made my check in experience great! Thank you for the recommendations, we loved Lanikai Beach as you said we would
-The pool and the fast water slide (Hey you're never too old for a ride down the slide)
Overall it was a great experience
May 31, 2013
Rated 1 out of 5 by daboys2007 Sheraton Waikiki - reputation is not worthy!
Stayed recently from 8/16-8/23/2012 and encountered numerous problems as follows:
1. Upon check-in, due to full occupancy did not receive the SPG room level upgrade.
2. Rooms were larger than a typical 2-bed room, but there were no drawers to place clothes. There were only shelves in the back of the closet.
3. Beds were only full-size, thus, very uncomfortable to have 4 people sleep in a 2-bed room with this limited size.
4. Cleaning service was not performed consistently. Times varied and on 1 day in the middle of the trip, the room was not even cleaned.
5. The policy for saving lawn chairs by the pool needs work. Many guests would simply place towels to hold beds in the early AM hours by the pool and then walk off to have breakfast, shop, etc. before coming back to expect their use of those beds hours later. Apparently, only until 10AM would sevice workers remove towels to clear for other guests to use. As you can imagine, this made it extremely difficul to have a chair to sit/lay on by the pool.
6. We traveled with another family and made specific requests in advance of our arrival to be near each other in order to coordinate activities and to provide coverage for each other's young kids. So, what does the front desk do upon arrival, place one family on the 15th floor and my family on the 29th floor. Guess there was no sense of calling months in advance to have notations placed on our reservation and we even asked for the reservations to be linked as well.
I would never waste my points on this facilty again and would caution anyone else to book this hotel based on reputation only. Do your research and do not think the negative reviews on expedia & trip advisor are without merit.
August 30, 2012
Rated 2 out of 5 by Giantfan56 Employee Training is needed
My family spent the Christmas season again this year at the Sheraton. We noticed right away a huge difference in the
customer service from 2 years ago. Employees almost seemed put out to help you. The front desk is a disaster and the pool service was even worse. To top it all off, Sheraton now charges you a pool rental charge on top of the daily resort fee. With all the choices of hotels, I would be hard pressed to stay their next Christmas.
December 31, 2012
Rated 2 out of 5 by SPGRoo Quite disappointed
We had been looking forward to our Hawaii vacation for several months as it would be our first stay at an SPG hotel as actual SPG members.
Unfortunately, our first stay has left us rather soured on the experience.
to be succinct, the first room we were assigned had a rather offensive smell to it.
When we asked for a different room, we practically had to beg for it as we seemed to be a major inconvenience to the front desk person with whom we were speaking.
Housekeeping was excellent and every member of housekeeping that we ran into gave us a very hearty "Aloha"
Checkout was another disappointing experience as they just shuffled us out without so much as a "Thank you for staying with us"
For such a high profile hotel, we certainly expected much better service, even if we had not been SPG members.
We have no plans of returning to this property.
December 13, 2012
Rated 3 out of 5 by Rafa Great pool and club lounge view. All the rest can be improved
Let's start with the good -
1-) Infinity pool in the hotel is unbeatable. It does have one of the best pools in Waikiki area. It is very gorgeous and luxurious. One could melt its senses there.
2-) Club lounge has also one of the most breath-taking views. It is classy, spacious and have good food. It was probably one of the best club lounges I've ever been in the SPG Chain.
Now, let's go to the not-so-good
1-) SPG Status. I did not feel that I was treated different having a SPG Platinum Status. Besides for the separate line when checking-in, nothing else made me feel I was truly different. Theoretically the grey bracelet would have given us something different at the pool, but, folks there couldn't point out the difference. The 'complimentary' drink was also limited to just a few options.
2-) The hotel room. I've got an upgrade because I've requested one for my honeymoon. While the room was truly spacious, it was not well decorated. Even though it was already considered the newly renovated one, it felt like a room from the 60s and an empty one. If I had known about the room, I would not have gotten an upgrade in the first place. Or, stayed a this hotel.
October 22, 2013
Rated 4 out of 5 by vsixx great location! great pool! very noisy!!
The reasons I chose to stay at this hotel are simple: the location and the adult infinity pool. And while the room was clean and the bed very comfortable, it was incredibly noisy my entire 10-day stay. The walls are very thin, there is a large gap under the door so you can hear any and all noises in the hallway, I had to call security twice before they came up to address the kids running back & forth in the hallway, I could go on ....
October 9, 2012
Rated 4 out of 5 by Robtheglobetrotter Great location but a little tired
In the heart of Waikiki; location can't be beat. Parking included in the daily resort fee was good. Club Lounge has limited hours -- I suggest expand them to 06:00 am to midnight - those guests with club priveleges can access it almost any time to get a coffee or cold bev - as in other locations and brands. The Club Lounge breakfast was carb-heavy and not much protein. Room was clean but "dated" and boring. Felt old. Carpet stained.
April 7, 2013
Rated 5 out of 5 by Jordan Everything was Excellent
This was such an amazing trip and the Sheraton Waikiki was the true reason. From valet when we arrived late at night to the front desk when we checked out early in the morning, EVERYONE was so nice and accommodating. The rooms were spacious and clean, housekeeping attentive and boasted a beautiful view. The food by the pool was some of the best we've ever had outside of a four star restaurant. We will be returning in the future!
May 28, 2013
Rated 5 out of 5 by BillRMD Stay could not have been more perfect!
This was a repeat visit for us, and every expectation was, once again, exceeded by this fantastic hotel and even better staff! From SPG Platinum recognition, to fantastic lodging with incredible views, to housekeeping team, to Leahi Lounge environment, comforts, amenities and staff ... we could not have asked for more. Thank you, again, for having welcomed us to your Sheraton Waikiki "family" - we promise to be back, hopefully soon!
January 20, 2013
Rated 5 out of 5 by resar awsome!
Was not disappointed! Beautiful hotel. Room was very spacious and clean. Hotel staff especially check-in (I think her name was Ashley) and housekeeping were very friendly. We stayed at the hotel to celebrate my son's 6th birthday and she (Ashley)went out of her way to make him feel special! This will definitely be the hotel of our choice for any furture "staycations" and we will also reccommend it to all visiting family and friends.
October 24, 2012