Rated 5 out of 5 by mcaff53 amazing
We stayed 8 days at this resort and had an amazing experience. The staff was so helpful and made our stay wonderful. I would reccommend this resort to anyone traveling to Kauai
August 27, 2014
Rated 1 out of 5 by travel66 Resort ? GREATLY needs improvement
As a platinum member of Starwood, my husband and I were excited to finally arrive in Kauai at the 5 star property, "expecting" an exceptional room. Why, for it is a FIVE star property, ......where the service, rooms, should be exceptional, nothing lived up to the expections of this platinum member. Kauai...what a major disappointment....so much so that I am writing my first ever bad review. Two exceptions, I shall begin there..... Valet parking is a bonus, appreciated. Two employees, Tracie at the front desk, and Armando in the main restaurant, Rum Fire. The Starwood properties of this caliber normally have a welcome bowl of fruit,and chocolates, with a gracious letter ...... nothing! Welcome Platinum member! The bed had a sheet, as expected, yet the comforter was so heavy that getting comfortable was an issue. Didn't. The rooms, are small, with one chair, if you are lucky, a tub with a shower above, must be agile, bathroom tile floors that were FILTHY, just a few of the issues, in my "upgraded room". Yes, it was ocean front which was lovely. Shouting /partying in the unit below, called security and they were on top on it instantly. Bravo. People of ALL ages running in the hall....... didn't call, as enough is just that, enough After my initial check in with Tracie, when I approached the front desk with questions I felt like, where is she as others treated me as.........why are you bothering me. Just to ask a simple question. ........Rum Fire where the restaurant opens for breakfast at 7:00 a.m., least that is what the sign says. NEVER did it open at 7;00 am. in fact one morning it was 10 minutes late while you could observe employees just walking about. What? Then once door opened the hostess looked at you like.....what are you doing here, I was busy. Once served, had to beg for a second cup of coffee. This went on for DAYSSS. Dined in the evening once........... enough, as the service was so, so....also the menu was very limited, yet the alcohol was lengthy. Valet parking were a bonus, until you have bird stool on your front driver side window at your vision point. When I asked the older valet to please did he have a wet rag to clean he responded, use your wiper. Appalled, I used my water bottle and a napkin. Becoming embarrassed to complain again............. Management of this hotel needs to change for today standards this is unprofessional and unaccommodating, where making no effort to improve.......... read the other reviews..... If you are using your points, look beyond this property.
November 27, 2012
Rated 5 out of 5 by pevan Better than ever
Spent last week at this hotel. It was my 4th visit in the past 9 years.
I agonized the past year as I read difficult reviews that happened during construction. These situations are always difficult and beg the question as to whether it makes more sense to close down during those periods.
Having said that, being able to experience the finished product was a treat. I loved this location before and love it more now. Kauai is my favorite island and I can't imagine staying anywhere else.
Looking forward to visit #5.
June 26, 2012
Rated 5 out of 5 by TryThis A Perfect Kauai Experience
This is our second stay here and we think the multimillion dollar improvements made a great hotel only more perfect. We love the new pool area, the wonderful beach that God gave the hotel, and the great staff. Everyone smiles, cares, embracing that wonderful Aloha spirit. The food was good, the drinks strong, and the garden area with fire pits serene and beautiful. Not sure if there is a better location to see the sunset. Also well located to walking to shops and restaurants. We will be back...hopefully soon.
August 14, 2012
Rated 4 out of 5 by alisensei82 Nice Honeymoon
The grounds at the hotel had beautiful landscaping. So many koi ponds and a great new pool and spa. It was convenient to walk over to a great beach for snorkeling. The only reason we did not have a great honeymoon vs a nice honeymoon was not receiving an special treats as newlyweds. Maybe I have watched too many movies and TV shoes, but I expected a complimentary glass of champagne at the restaurant or one night at an oceanfront room or something other than the very warm congratulations at the front desk. Instead we learned the room we were assigned had twin beds even when I had checked an option stating that it was our honeymoon. The only perk was that we were able to get a king size bed! Again, great place to stay for a vacation but it did not meet my honeymoon expectations.
September 26, 2012
Rated 3 out of 5 by SSS27 location is good
The room was ok. We had a delux ocean view room. The beach on the property is tiny and the charge $50 for using the chairs on the beach.
The restaurant rumfire, is shiny new but the food was pretty bad. The drinks were watered down so much that we had to check with the server if the drinks we got was virgin or alcoholic.. food was mediocre too.
If you plan to stay, go out for meals and the luau. The location of the hotel is pretty that you have quick access to good restaurants and beaches off the property.
December 5, 2012
Rated 5 out of 5 by Rick71 Beautiful hotel
We just have 9 great nights at the hotel. We had a garden view 4th floor room, in building 6. It was beautiful. We had read several reviews before we got there and were wondering if we would like it. The room was excellent, staff was always helpful and happy, the food was good, and the views were outstanding. We were going to upgrade for a couple of nights to the ocean view but decided the room we had was good and we spent many hours on the beach and at the pool area. Look forward to staying there again.
February 7, 2013
Rated 3 out of 5 by Honeymoonersfaraway Amazing sunsets!!
- Ocean Front room is big and comfy also nice view straight to beach
- Beach was excellent and clean
- Hotel area and gardens are beautiful
- Parking is close to hotel, 150m from main lobby
- Good restaurants at shopping villages, located near hotel, about 1,5 km walking.
- No buffet at Rumfire, just a very expensive and simple ala carte
- Cleaning didn’t work at all. Our room was cleaned in the afternoon between 3-4 pm every day. Also cleaning lady in our floor was tired to her job.
- iLink café was expensive. Go to shopping villages if you need food or water.
- High resort fee. I believe that snorkels and small surfboards are included in the price, but no, You have to pay if you rent those. Tennis is included, but court surface is not in good shape.
October 23, 2012
Rated 5 out of 5 by themming great
I would happily stay here again. Especially since Starhot could fit me in. However the long hair all over my bathroom shower wall and stained linens was gross. Not interested in complaining as part of corporate and no compensation is required. However it is a fundamental cleaning aspect.
Overall Sissy at Front Desk, Dolores at the booking / concierge and Vance in Lavas were outstanding customer service, remembering me by name, my preferences and just being genuinely interested in me. High quality staff.
December 1, 2012
Rated 4 out of 5 by andycee Mixed bag in laid back Kauai
On the positive side, all of the staff encountered were great. Very helpful and friendly. Grounds were neat and scenic.
Ali'i Luau was best professional one we saw during 2 weeks in islands. Food quality was o.k. but not great in Rum Fire and Lava. Don't understand why it took several hours to get extra pillows delivered to room. Parking is extremely limited. Not much of a gift shop.
July 30, 2014
Rated 4 out of 5 by Rob8777 Problems Encountered
1. Hotel had no morning complementary coffee, etc. Coffee must be purchased at a private on-site location for $4.00.
2. We expected to play tennis on the resort's courts, as advertised when we booked. The tennis courts had been taken out of use. We were not notified, nor were we offered an opportunity to play elsewhere. This was a major reason we chose this resort. The resort should have offered free arrangements at another resort or at a local club for playing tennis.
June 14, 2014
Rated 3 out of 5 by Franz07 Honey moon
We stayed in Sheraton Kauai Resort 3 nights for our honey moon. The hotel is nice with a great ocean view. We had dinner in both restaurants and we can afferm that everything was very good. We had had a problem with some guests the first night (they thought of staying in a disco rather than in a hotel), sometimes happens. We would really like to thank Peter(Manager) for his kindness and the professionalism with which he has solved every problem.
July 2, 2014
Rated 5 out of 5 by Mergatroy Paradise on Steroids
The view and amenities were excellent.
August 26, 2014
Rated 4 out of 5 by socaltwo Best Ocean Front
This is 5th trip to Kauai and 3rd stay at Sheraton Poipu. Did not much like Rum Fire in any way . Had very poor service and experience Christmas Eve dinner (slow and uncaring service and kids running loose - where is management?). Still a very good, smaller quiet resort. The Ocean WIng is fabulous for close to crashing waves and away from the pool/beach. Robes in the rooms and a daily newapaper (perhaps for SPG members?) would be nice. Also, need to clean the grout lines in the bathroom floor
January 4, 2013
Rated 5 out of 5 by Kwk999 Excellent stay
In researching the hotel I found quite a number of negative comments stating that the staff was less than friendly and not helpful and the rooms were dated. This made me a bit apprehensive about what I would encounter. After staying a week my wife and I could not have had a better experience. Everyone we encountered was very friendly and we always had our concerns addressed (there were few). The bartenders at Lavas were very personable and full of information. As far as the rooms being dated, I would rate them average. You're in Hawaii do you really care? We had an ocean view room on the 4th floor with almost a 180 deg view. Every day we watched the whales, one afternoon for almost two hours. The beach is the probably the best feature of the hotel. We will definitely book this hotel in the future.
March 24, 2014
Rated 4 out of 5 by MichaelAI Overall Good, but....
The hotel is clean and bright. The staff is helpful without being intrusive. The Ocean View rooms are fantastic; spacious, clean and with magnificent overlook of the ocean and coastline. The pool and related facilities are excellent and inviting.
The Wi-Fi- is awful with virtually no signal strength. When you can get online, you'll get kicked off repeatedly. The area has weak signal strength in general, but if you're going to offer Wi-Fi, at least have the hardware to make it work properly.
September 29, 2013
Rated 5 out of 5 by Trouble Great resort and amazing staff
Since my husband attends the continuing education for Pharmacy this is our third trip to this resort. Each time we have been more than pleased with the staff, grounds, pool and room. Lonnie at the front desk remembered me from a previous trip which was three years ago. She was so warm and friendly that we felt as though we were best friends or family. When my husband mentioned that we had an IPAD she loaned us a router for the room. Florence (housekeeping) is amazing, friendly and helpful.
February 28, 2013
Rated 5 out of 5 by Coco12345 Best ocean views I have ever seen
We had a deluxe ocean front first floor room-
The view cannot even be described -- beyond breathtaking -The beach was just amazing - we had a cabana everyday - Overall we will definitely go back-
August 17, 2014
Rated 3 out of 5 by ginger131 dim
IF Building 6 has been updated,it was not evident. We were on the top floor which is supposedly the SPG preferred floor, so we had peaked high ceilings; however, we only had one lamp on the desk and one lamp on the single nightstand, so the room was VERY dark.
Also, checkout was VERY slow. There was no special line for SPG preferred members, and we waited for a long time while the clerk not only checked people out, but tried to SELL new packages despite the long line of people waiting.
January 14, 2013
Rated 3 out of 5 by JanGeorge Comfortable but amenities need improvement
Great location and nice restaurants. Staff was very friendly and helpful. We especially enjoyed the Rumfire and were extremely impressed with the staff.
We were very disappointed in the tennis courts. The condition of the courts made play difficult (nets loose, net standards broken, and fences had large holes) and dangerous (cracks in the courts were very large -2 inches wide - and present everywhere). Certainly, the representation of the tennis courts on the video describing the amenities was extremely misleading. We stayed at this hotel 7 months prior to this visit and were told that major renovations were planned. We assumed the extremely poor tennis court conditions we saw at that time would have placed renovation of the courts at the top of the list. Sadly, the tennis courts were not renovated.
January 24, 2013
Rated 2 out of 5 by GandC This hotel could use some updates
We had a room that provided 1 chair with a back to it in the room and only 3 small bureau drawers for 2 people. We did like that after we checked out 11am and our plane did not leave until 930pm that we could use the hospitality room to take a shower before we left. Limited pool lounge chairs. Suggestion to limit chair saving to half an hour and not all day.
July 27, 2014
Rated 3 out of 5 by Grubfinder Needs some work
Property is fairly worn, I was told that the rooms farthest from beach and front desk were the SPG rooms. Lets hope not, leaking AC had corner of rug soaked, worn doors, facility back there needed painting, just a beaten up property where I stayed.
Breakfast buffet which Hawaiian quality hotels are known for was well below average for $25. Restaurant opening times were not well communicated, staff say one time, restaurant says another when you show up, just lacking customer service.
January 24, 2014
Rated 4 out of 5 by TOJack Areas for improvement
Provide privacy with a "troplical Screen Enclosure" to rinse off sand not a garden hose in public.
The cheap purple band provided to receive SPG discount created negative thoughts about the resort. At check out total the bill and provide the discount at that time. A WSJ to read in the room is worth the extra 50 cents (provide it or offer it). Last I checked out at 8:00 am but remained in the room until 10:30 am, WIFI and TV was shut off by 8:05. I was unable to check flights emails .
September 28, 2013
Rated 5 out of 5 by Waterpeople This hotel is like no other I have ever been.
This was the second time at the Sheraton Kauai. Both experiences were great. The atmosphere is low key and unpretentious. The staff is experienced, very professional, and humbly sincere. We love the pool, beach, location, atmosphere, (music at the pool) and the people that work and stay at the Hotel. I no where like it. We love the breakfast buffet. Did not eat at Rumfire but thought the menu was not as good as the one we remembered from last visit. Otherwise, the place is flawless.
August 14, 2012
Rated 1 out of 5 by Randy27 Poor Service Leads to Poor Experience
From the moment I checked in to the Resort I was not welcomed with open arms. The front desk treated me as if they had something better to be doing then checking me in or talking with me. They said I had complimentary Breakfast included with my room, however when I went to eat the next morning with my wife, they denied saying that, and then argued with me about it in public. The Resturaunt Manager was rude and interuppted our Breakfast, and continued to speak with us when we asked her to elave until we were finished. The Facilities were below average and the pool staff was rude. The best part of our stay was the Bartenders who were attentive, but that could not make up for the rest. Not Recommended, and as a Sheraton Owner at another property it make me feel terrible to have the same name on the resort.
May 10, 2013
Rated 4 out of 5 by Batdawg Views Galore
Having booked our stay with a "Deluxe Ocean View" we were disappointed to find our rooms' view included the roof of the pool bar. A simple request to the front desk and we had the deluxe view we had imagined when we booked our stay, (palm trees, white breakers, and stunning sunsets.) The staff (especially housekeeping) were efficient and friendly, especially Shirley. My wife was certainly content to stay in the room and gaze out to the pacific. We would definately stay here again.
September 26, 2013
Rated 4 out of 5 by NicoleM121 Perfect South Shore Location
The hotel is perfectly located on the beach with easy walking distance to other hotels and 2 shopping centers. We got upgraded to a room that looked out to the pool and beach, due to my platinum status. Favorite part of the room was opening the door to the balcony and hear the the waves crash. Bathrooms were okay, showers were still a bit outdated, but overall good hotel with a perfect location.
Benjii, the bartender in Rum Fire was fantastic, and made our night that much better!
September 7, 2012
Rated 3 out of 5 by Yogagirl Best Location
This property is situated on the most swimable beach on Kauai. The location is superb as many restaurants are walkable or a very short drive.
The downside is the gym equipment is very out dated. The restaurant service is disorganized and surly, however the view is spectacular if you can handle the poor service.
There are fantastic beach huts on the property, but unfortunately its $50 per day to rent them, totally ridiculous since you're paying a daily additional resort fee of $32!
February 18, 2013
Rated 4 out of 5 by Elmsy Great Location
The Sheraton Kauai is a wonderful resort in a wonderful location. The atmosphere is very peaceful and the location of the pool and the beach in proximity to the beach front rooms is fantastic.
The beach front rooms are large and the beds are comfortable and the private balcony and views across the water provide the perfect spot for a relaxing morning coffee or afternoon drink.
The resort is good value for money relative to other hotels in Hawaii however the food and beverage needs to be improved. The beachside bar shuts at 6.00pm which is hard to fathom and the café/shop does not have a kitchen and relies on pre-prepared snack foods or packet soups/cereals.
Also the Rum Fire restaurant although in a perfect location lacked atmosphere and the food did not come close to some of the meals at fantastic restaurants that we ate at in the vicinity of the resort. All in all a wonderful week in paradise that could have been even better with the ability to enjoy a cold beer by the pool after 6.00pm
August 3, 2014
Rated 4 out of 5 by AbdoFamily Best Location on Poipu Beach
This by far has the best location on south Kauai on Poipu beach. There are other luxury resorts around but don't have a great location on beach such as the Sheraton. The location has its value and worth the stay. The front recipients are great people; especially, Sheryl and Heather are wonderful and willing to assist you with five start service. I really would like to thank both above staff with their excellent services and wish them the best. Thank you.
May 14, 2014