Rated 4 out of 5 by RogerWilco Be sure to book an ocean-view
Be sure to book an ocean-view room! It's breathtaking (we were in 12xx) and cannot be compared to the rooms on the other side of the street. We had one for a few hours for our late check-out so can compare.
Staff is nice - use the concierge desk and the activities desk. They really helped us to make the most of our stay
June 26, 2014
Rated 4 out of 5 by watersfamily excellent property restaurants could be better
The hotel staff was great from the front door to the maid service. Very hospitable and work to ensure you have a great stay. Room was excellent and incredibly comfortable. Being a Sherwood member was recognized surprisingly well and really paid off. Pool and poolside service was great. Grounds were very beautiful and well maintained. Only area needing improvement would be on site restaurants. Rum fire was just ok, overpriced, and just not a fun experience overall. It's a great location but just misses the mark. Lava is fine for happy hour but again prices are too high and service was slow every time. We had breakfast as part of our room and it just fell far short. I would eat out or at the cafe next time. Overall great stay would return.
December 13, 2013
Rated 5 out of 5 by Ralph43 Great Resort on Poipu
Our ocean front room was very nice and the view was excellent. Very attentive and courteous staff at all levels. Cabanas on the beach are a nice touch. We enjoyed our stay very much. Only complaint was some of the food on the breakfast buffet (eggs, sausage) was not very warm. Menu orders were fine.
June 27, 2014
Rated 4 out of 5 by jv731 Relaxing and convenient
This resort has all that you need. View, pool, beach, proximity to fun and food. The only thing I think it could use improvement on is the service at the front desk and by the pool. There aren't much servicing. Two parts of the hotel, only one side has the service. The other side you have to call for it. No towel service for example. Upon arrival, some guest got their tote bags but we didn't. Oh well.
June 11, 2014
Rated 2 out of 5 by FrequentGolfTraveler Sheraton Kauai Poipu
Paid The Hawaii Resident Discounted Rate, Absolutely No Value, Actually Feel I Was Grossly Overcharged In Terms Of What I Paid And What I Received. Small Tiny Room, Super Small Bathroom, No Sliding Screen Door! Had To Keep The Door Closed Always And Run The A/C Or Bugs Coming In. Room Was So Dark. Old Noisy Refrigerator, Couldn't Sleep. 1 Dinner Restaurant, Rum Fire, VERY Poor Limited Selection. Hotel Was A Total Rip-Off In My Opinion. The $30.00 A Day " Hotel Charge" Is An Absolute Farce. Rent A Condo. In The Area, You'll Do Much Better!
October 17, 2012
Rated 4 out of 5 by anniversary300 A mixed bag
Our room was not ready on check in and then late in the afternoon we got a call and were taken to a room with two double beds instead of a king. We had to wait until the next day and be available for them to move us which basically wasted a day. The staff was good about trying to help once the error was discovered. Asked for a cabana since we had to stay on property until we moved but they were sold out.
I forgot something in my car. the valet was rude rude rude rude he made me walk out to my car at least a block away without any guidance and then was rude when I asked for help. I complained to the manager who sent wine and strawberries to me.
The beach if calm is good for swimming if not calm go to Poipou short drive away. The food was good but a bit pricey.
Overall the service was excellent from most of the folks there.
Once we got into our fourth floor room with king bed with beach view we were more than happy.
The pool made my skin break out it has a lot of chemicals which was too bad since the beach was so rough. It is a good hotel but nothing compared to the Maui Sheraton
June 29, 2014
Rated 5 out of 5 by NSullivan1027 We had an amazing honeymoon
Thank you so much to the Sheraton for allowing us to have an amazing, relaxing honeymoon. The plumeria suite was breathtaking!
July 2, 2014
Rated 3 out of 5 by HMBDAN Nice staff, hotel is worn
The staff is the best thing at this location. They were very helpful. The location does has direct access to a beach and there are several pools. The room we had was good sized, but it had a dated feel to it. The bath was old and small and had very steep sides, making taking a shower a little tricky. The AC had trouble keeping up with the heat. Overall, this location was OK, and if you had to stay in Kauai, this location is fine.
June 3, 2014
Rated 1 out of 5 by CarlsbadMike Major Dissapointment
Stayed 5 nights and booked room with SPG points. I took the time to call the hotel twice before arriving to confirm that an ocean view room preference would be indicated on my reservation. Zena was most difficult in accomodating us and said that all SPG members get a Garden View room and would have to pay for an upgrade but no rooms were available. The next day, to order to pay and move to an oceanview room, $75 per day, Zena asked that we be out of our room by noon, so we could get our new room. Waited 3-1/2 hours for our new room.]!
July 4, 2012
Rated 2 out of 5 by Fritters Privacy
Our room was not up to our expectations for the price we were paying. Other hotels have better construction than the Sheraton. I felt there was no privacy for us since we were able to hear every sound from the rooms on either side of ours. It was as if the walls were only a curtain!
The bathroom was so cramped that one could not open or shut the door when seated on the toilet.
We called for television service two different days, and on the second day the loss of reception was solved by switching the box with one from another room as there were no other boxes available.
I felt the resort fee was unrealistic. There was no microwave in the room, we never used the tennis courts, or the ocean side pool, and the Rum Fire Restaurant was never available to us.
December 18, 2013
Rated 4 out of 5 by mm2020 I love the Sheraton Kauai
This was my 57th Stay. I can't say enough good things about the staff at this hotel. They are warm and attentive.
I would say that I was disappointed in the slow remodel of the fitness center. I missed having a treadmill in an air conditioned room with a TV. Since I was there for work travel it would have been a nice option. My only real complaint was that housekeeping kept providing me with the wrong sized lids for the coffee cups. It was frustrating since I was trying to leave for work at 4:30 AM when nothing is open on the island.
September 24, 2013
Rated 4 out of 5 by Danny113 Good place for a relaxing vacation
All that you hear is the waves of the Ocean which will put you to sleep. Good bar location with great service - another relaxing place.
June 30, 2014
Rated 5 out of 5 by Flake Awsome Hotel
This hotel was more than we expected, it was quiet and the staff was very professional and friendly and always willing to assist. Very clean and easy to get to. Right along the beach.
June 28, 2014
Rated 2 out of 5 by RitaKevin Overpriced
I expected more from this hotel. Resort fees for wifi that didnt work, ants all over the bathroom, the ceiling in bathroom tub falling apart. This was for our honeymoon and I thought the free champagne was nice but we had to pick it up. It would have been nice if it was already in the room. $30 to rent a beach chair is ridiculous. Breakfast buffet was lacking taste and variety. Everything closes so early. Bar at 7pm the little store at 9:00pm and lava at 11:00pm. I think hawaii was wonderful but I would never go back to Sheraton.
June 17, 2013
Rated 5 out of 5 by Buttercup05 Romantic Escape
We were very pleased with our stay at the Sheraton Kauai Resort. Beautiful Beach, Great Pool and Hot Tub area. Room was very well appointed. Loved the Fire Pit in the cool evening. We were there in March. Staff was very personable and very helpful. We had an Ocean Front Room and the view was spectacular, as well as the sound of the Ocean Waves lulled us to sleep every night. Did not need air conditioning.
Another bonus was the Shuttle Service provided to and from Shopping Areas.
Will definitely return on our next visit to Kauai.
March 8, 2013
Rated 3 out of 5 by noinfo A mixed bag
While the valet and front desk staff were attentive and professional, the housekeeping and concierge service left much to be desired. After hanging a do-not-disturb sign up for a single night, we were ignored by housekeeping for the rest of our 4 day stay. The concierge was not very knowledgeable about anything outside of the hotel grounds and insisted on trying to sell us a timeshare at other Sheraton properties. We found this annoying particularly because we just wanted simple information and got roped into a long talking-at.
November 18, 2013
Rated 5 out of 5 by Stephia Great staff really took care of our needs
This was a wonderful hotel experience with clean and comfortable rooms with
terrific service. Beautiful ocean and property views and fine dining at Rumfire.
The beach at the hotel was great for swimming. Loved our stay!
June 25, 2014
Rated 4 out of 5 by Adam44 Nice property. Needs some updates.
Rooms near the ocean are updated, larger, and nicer. Rooms across the street need HELP. Definite discrepancy in quality. Very pleased in overall experience. Grounds were clean and enjoyable. Location perfect. Staff friendly.
June 24, 2014
Rated 5 out of 5 by duchess14 Great Staff
We had a very wonderful week. My only comment was regarding the upkeep of general maintenance to the room. There needs to be some heavy cleaning behind the bed and the wood on the bed frame (sides of bed frame) needs to be addressed. We were in 2220. Maybe some scratch cover up. Also your little tables out by the pool need some repainting. Also the morning wait staff (Rum Fire) is a tad on the slow side w/returning to table. Your staff overall was exceptional accommodating our needs and smiles and friendliness were a delight.
March 16, 2013
Rated 4 out of 5 by Hector Great place
The hotel was a great places to stay. The room I had was in the back with a beautiful view of the gardens. It was clean, and housekeeping did a great job of keeping it that way.
The staff everywhere was friendly, smiling, and made me feel welcomed. The responded to any requests I had in a timely manner and taking my schedule into consideration. When I had a problem with a clogged tub, they came and repaired it while I was out and did a great job.
The only down side is that in this day and age of personal electronics, one would expect an electrical outlet near the desk and the nightstand to plug in chargers. I found one outlet near the exit and had to use the bench to keep from leaving the electronics on the rug while they are charging, which is a fire hazard.
April 8, 2013
Rated 3 out of 5 by Jls05 Great view from room, but that is it
I really wanted to rate this hotel higher as the staff was helpful and attentive and the view from the room in the ocean wing was beautiful and the beach in front of hotel was better than expected.
But the food at the hotel was not good, we ate every meal outside the hotel after trying both lava and rum fire restaurants which was not convenient at all
Although this was not a business trip i still wanted wi fii access from my room but it barely worked..if at all so the only guaranteed internet was at the business centre..
November 3, 2013
Rated 4 out of 5 by Sands Great location!
We were all looking forward to your breakfast buffet which we remember well from our last visit to Kaua'i (as do our friends), however we were quite disappointed to find that it's now all A La Carte, which takes considerably longer in the mornings. Waiters (Kevin and Roger to be commended - both efficient & lively (needed at breakfast!!)). Just wondering if you have received similar complaints? Our travel agent was unaware of the non-existence of the buffet. Cafe on-site is good, all facilities excellent (great pool area).
December 25, 2012
Rated 5 out of 5 by BillandVal Quality property - in premier location
Poipu beach is definitely our preferred area on Kauai - and the Sheraton could not be situated any better. great rooms, great pool area, great service and as good a resort beach as you could ask for.
June 24, 2014
Rated 3 out of 5 by Benzo being ready
Unusually cold and big swells led the hotel to not be ready for the pool.
POOL WAS COLD! so we couldn't enjoy the pool in addition to the ocean being cold and having too many swells.
We were sent to Kee for snorkeling since the rest of the island was closed down only to find that Kee was closed all day as well.
got charged for the snorkeling gear we never used.
We had the breakfast package, but it was the EXACT breakfast choices a week in a row. we ended up eating out or spending more money when we shouldn't have had to.
May 28, 2013
Rated 4 out of 5 by AbdoFamily Best Location on Poipu Beach
This by far has the best location on south Kauai on Poipu beach. There are other luxury resorts around but don't have a great location on beach such as the Sheraton. The location has its value and worth the stay. The front recipients are great people; especially, Sheryl and Heather are wonderful and willing to assist you with five start service. I really would like to thank both above staff with their excellent services and wish them the best. Thank you.
May 14, 2014
Rated 3 out of 5 by Chundt This hotel offers a good breakfast buffet
The breakfast buffet at the newly renovated restaurant was excellent. In fact, aside from the warm and friendly staff, the (buffet) is one of the primary reasons for returning to this hotel (vice going down the street to one the neighboring hotels) ... it was a nice touch before starting the day. Unfortunately, it saddened me that this hotel decided to get rid of the breakfast buffet.
I understand that cost cutting measures are necessary, but these added touches makes me and my colleagues coming back time and again.
September 26, 2012
Rated 5 out of 5 by DebSue37 Sheraton Kauai experience was incredible!
We just arrived home from our SECOND stay at the Sheraton in Kauai. Things started out rough as our reservation somehow had been cancelled in April, 8 weeks earlier!!! Needless to say, things were iffy at first but the staff and Manager, Peter, got us an off-the-beach room for the night (which in and of itself was amazing!) and got us an even better beach front room that our reservation had originally been. They gave us valet parking free for the week, a bungalo one day, delivered a gorgeous cheese/cracker platter & a bottle of wine on our anniversary. We would run into staff that would ask how we were, stand there and visit and ask if we needed directions anywhere or anything at all! It was almost ALL the staff. We were amazed and pleased. There was a staff person named Laura who stayed in tough with us our entire stay. On the last day, we got a call that there was a gift at the front desk. Laura had purchased a beautiful book called Ohana ("family" in Hawaiian) for us. We can't say enough about Peter and Laura especially! Our experience at the Princess Sheraton in Honolulu was NOT good, however. It is old, dirty, sweaty feeling, small and staff were NOT friendly at all. This review is for Sheraton at Poipu in Kauai.
June 27, 2014
Rated 1 out of 5 by travel66 Resort ? GREATLY needs improvement
As a platinum member of Starwood, my husband and I were excited to finally arrive in Kauai at the 5 star property, "expecting" an exceptional room. Why, for it is a FIVE star property, ......where the service, rooms, should be exceptional, nothing lived up to the expections of this platinum member. Kauai...what a major disappointment....so much so that I am writing my first ever bad review. Two exceptions, I shall begin there..... Valet parking is a bonus, appreciated. Two employees, Tracie at the front desk, and Armando in the main restaurant, Rum Fire. The Starwood properties of this caliber normally have a welcome bowl of fruit,and chocolates, with a gracious letter ...... nothing! Welcome Platinum member! The bed had a sheet, as expected, yet the comforter was so heavy that getting comfortable was an issue. Didn't. The rooms, are small, with one chair, if you are lucky, a tub with a shower above, must be agile, bathroom tile floors that were FILTHY, just a few of the issues, in my "upgraded room". Yes, it was ocean front which was lovely. Shouting /partying in the unit below, called security and they were on top on it instantly. Bravo. People of ALL ages running in the hall....... didn't call, as enough is just that, enough After my initial check in with Tracie, when I approached the front desk with questions I felt like, where is she as others treated me as.........why are you bothering me. Just to ask a simple question. ........Rum Fire where the restaurant opens for breakfast at 7:00 a.m., least that is what the sign says. NEVER did it open at 7;00 am. in fact one morning it was 10 minutes late while you could observe employees just walking about. What? Then once door opened the hostess looked at you like.....what are you doing here, I was busy. Once served, had to beg for a second cup of coffee. This went on for DAYSSS. Dined in the evening once........... enough, as the service was so, so....also the menu was very limited, yet the alcohol was lengthy. Valet parking were a bonus, until you have bird stool on your front driver side window at your vision point. When I asked the older valet to please did he have a wet rag to clean he responded, use your wiper. Appalled, I used my water bottle and a napkin. Becoming embarrassed to complain again............. Management of this hotel needs to change for today standards this is unprofessional and unaccommodating, where making no effort to improve.......... read the other reviews..... If you are using your points, look beyond this property.
November 27, 2012
Rated 5 out of 5 by pevan Better than ever
Spent last week at this hotel. It was my 4th visit in the past 9 years.
I agonized the past year as I read difficult reviews that happened during construction. These situations are always difficult and beg the question as to whether it makes more sense to close down during those periods.
Having said that, being able to experience the finished product was a treat. I loved this location before and love it more now. Kauai is my favorite island and I can't imagine staying anywhere else.
Looking forward to visit #5.
June 26, 2012
Rated 5 out of 5 by TryThis A Perfect Kauai Experience
This is our second stay here and we think the multimillion dollar improvements made a great hotel only more perfect. We love the new pool area, the wonderful beach that God gave the hotel, and the great staff. Everyone smiles, cares, embracing that wonderful Aloha spirit. The food was good, the drinks strong, and the garden area with fire pits serene and beautiful. Not sure if there is a better location to see the sunset. Also well located to walking to shops and restaurants. We will be back...hopefully soon.
August 14, 2012