Rated 4 out of 5 by brudda1 Excellent Poolside Service
Poolside cocktail service was provided by our server Angie. She was considerate, fast, and friendly. She was always trying to exceed our needs while we were spending the day at the pool.
July 20, 2012
Rated 2 out of 5 by mrbb Check in
The check in experience couldn't have been worse.
Was moved from room to occupied room.
The experience should not have happened to anyone much less a repeat customer for over ten years
October 2, 2012
Rated 1 out of 5 by MrLong The Hotel That Sheraton Forgot
My expectatiions were high when I initially booked my room. This was based upon the fact that it was a Shearton hotel. These expectattions were dashed once I actually got to my room. The furniture was old and outdated, as was the carpenting in the rooms and the hallways. The wallpaper was starting to peel in certain spots and my wife wanted to try and find a room at a different hotel. We decided that it would be at a disadvantage because it was so late in the day. We turned on the TV which automatically went to the Sheraton channel. Every Sheraton location that it showed was the type of room that we were expexting from a Sheraton hotel, clean, bright with updated amenities. The Princess Kaiulani, although historic in its foundation needs serious work done immediately. From the balconies that had dirty walls and in some spots crumbling facades to the parking garage which seem to have converted the elevator to a barber shop, this hotel is an embraasment to the Sheraton name. We later took a walk alomg Waikiki and ended up at the Sheraton Waikiki and the difference was way beyond night and day. Never again.
January 14, 2013
Rated 3 out of 5 by Bill Looking Old
I like staying at Princess Kaiulani Hotel due to its location and have stayed there several times over the years, but it's time for the hotel to get a full makeover.
May 16, 2013
Rated 4 out of 5 by davepoon nice hotel
good location and parking was convenient
August 21, 2013
Rated 4 out of 5 by MojoPotato Awesome ocean views
Our room(s) were on the 10th floor - a nice upgrade for my dad's 70 Bday. The only drawback was the comedy club one floor above whcih we could clearly hear - it started at 9pm!
September 25, 2012
Rated 4 out of 5 by sam55 nice time in Hawaii
good things ,service ,room ,reception disic ,food
need to improve :need place in the beach not just a towel and chair,need more varieties in the bufffet breakfast and dinner,
January 5, 2013
Rated 2 out of 5 by Zeus01 Hotel was below expectations
We were very dissaponted with the cleanliness of our room especially when we found used cleaning cloths and our bath waste water was not running off in our bath tub.
April 7, 2013
Rated 5 out of 5 by Soldier Outstanding stay
We had a great time in Hawaii, which was complimented with an outstanding stay at the Sheraton Princess Kaiulani; great location, restaurant and an outstanding staff.
March 18, 2013
Rated 2 out of 5 by Waikikifamily8 Needs to be renovated
The hotel looks kind of old. It needs remodeling and new carpet. The bathroom smells like a sewer.
July 25, 2013
Rated 4 out of 5 by Cynt55 Great staff at this hotel
Staff is very helpful. My hotel was ready upon arrival. Good stay!
August 7, 2013
Rated 4 out of 5 by Patty310 Our Stay was awesome!!
The staff was great... the breakfast buffett awesome and free hula & lei making classes are very Hawaii'an hospitality. We loved our stay at the Sheraton PK!
September 25, 2012
Rated 2 out of 5 by Taxchic22 Sheraton Princess Kaiulani
The rooms are very well worn and the faucets and bathtub spouts are always dripping water. The plumbing needs to be replaced in all rooms.
May 20, 2013
Rated 5 out of 5 Great Hotel/Great Staff/Great Experience
The staff was extremely friendly and helpful. The rooms were clean and the bed very comfortable. I would return to this hotel any time I return to Oahu.
July 16, 2012
Rated 3 out of 5 by black1e Hotel has good location
Hotel has a perfect location right near the beach and International Market Place, and has a nice pool but rooms are old and could all stand remodeling!
August 7, 2012
Rated 5 out of 5 by Akau2013 Mahalo Nui!....To the professional Staff!!!!
The entire staff - From the Front Desk, Bell Desk to the maids......professionalism with the touch of ALOHA!
July 1, 2013
Rated 1 out of 5 by Arwest The Most Outdated Hotel I've stayed at in Hawaii
The Hotel is like stepping back to 1970. As an Elite SPG member you are offered nothing to make you want to stay at this hotel ever again.
April 25, 2013
Rated 4 out of 5 by RegMerc Spring Break Vacation
Very Good hotel. I enjoyed my stay. Clean room and fair prices. I would definitely recommend this hotel to any of my friends and family.
March 31, 2013
Rated 5 out of 5 by Camps Sheraton has always been exemplary
There is good ambience beginning with the lobby, to the charming garden restaurant with great buffet and well chosen Hawaiian entertainers.
October 28, 2012
Rated 5 out of 5 by Jaimeyalex1 Nice Hotel
I got an excellent rate with parking included, I had a lot of fun time staff members were super helpful. I would dedinetly go again.
November 13, 2012
Rated 3 out of 5 by EvelynT The hotel has good location
It is next to international market place so very convenient. We would like to stay at beachfront though the next time we visit HI.
February 13, 2013
Rated 4 out of 5 by LABusinessman Honorable hotel
The manager and staff made my latest stay a very comfortable stay even with my busy business schedule while staying at the hotel.
October 22, 2012
Rated 5 out of 5 by Davy Best kept secret on Waikiki
The location and access was matched by the great room with an ocean front balcony overlooking Waikiki and downtown. Great value.
November 16, 2012
Rated 3 out of 5 by ridr Hotel is worn
My reserved room type was not available upon arrival and the hotel was full. I was disappointed especially as a platinum member.
November 6, 2012
Rated 4 out of 5 by ttkgmi Mostly good stay at the Princess Kaiulani
large king size bed is comfortable with nice ocean views. Only drawbacks are the thin walls and old tiling in the bathroom
January 13, 2013
Rated 4 out of 5 by CocoBN Excellent Customer Service
The staff at the Princess Kaiulani are always helpful and extremely nice. They make this hotel worth the stay!!
April 20, 2013
Rated 4 out of 5 by Dj5619 Nice hotel
nice hotel - i would stay there again. The staff could be a little bit more cheerful. The pool staff was excellent!
December 12, 2012
Rated 4 out of 5 by TRISHie location
The hotel is in a wonderful location and the staff have/give ALOHA. Rooms are small and noisy. Good vacation value.
December 2, 2012
Rated 5 out of 5 by MJ01 Best location and great service
This hotel has a great location in teh center of Waikiki. All the employees aprovide great service with a smile.
February 19, 2013
Rated 5 out of 5 by JLamar Great
Incredible location, great beds and bedding, and a helpful and friendly staff. Excellent hotel for the price paid.
June 25, 2012