Rated 4 out of 5 by mountainbased great hotel, but aging tower
I love this hotel: beds, fitness center, bar, location, etc. This was my 25th stay at the hotel and they brought me a lovely tray of chocolate covered strawberries - delicious! However, the old tower is going to require some work soon - seemed to be some kind of leak when I got there- fans blowing all through the hallways to dry it back out, sink was clogged and therefore kinda nasty, water knobs seemed to be reversed...Hopefully, they will get these things under cotrol before they get out of hand!
September 18, 2013
Rated 4 out of 5 by zanypatches Check in
The man who checked us in was charming. efficient and really seemed to enjoy his job, Sorry we forgot his name but
he was from Spain and had just recently started working in Seattle.
December 16, 2013
Rated 3 out of 5 by Visitor80 Overall good experience..........pool out of service
Overall I had a positive visit to the Sheraton. However, my wife and I were disappointed when we learned that the pool and hot tub were closed for maintenance. This was not communicated in anyway when we were making reservations or at check-in. Had we known these facilities were out of service during our stay we would have made arrangements at another SPG property as we were looking forward to relaxing at the pool/hot tub. It would be appreciated if this type of maintenance where communicated ahead of time.
June 9, 2013
Rated 5 out of 5 by Kary amazing support during a crisis.
Recently my brother was hit by a train and I airlifter with him to Harborview hospital.As you can Imagine my family was turned upside down.We had to make very expensive trips back and forth from Tri-cities to Seattle.Upon check in after hearing of our crisis The Sheraton staff offered us a discounted rate and pasees to the club room.We cannot express our gratitude to your staff for springing into action and assisting us any way possible.We will always stay at the Sheraton based on this stay alone.Thank you!!
October 16, 2012
Rated 2 out of 5 by aimee7 this hotel disappointed me
We arrived and checked in as an SPG rewards member, were given a room on a top floor. We went to the room and found it dirty, beds unmade and dishes and food. We then returned to the front desk and reported the problem, not many apologies were made and we were given another room. We went to the 29th floor again, and this time our keys didnt work. We went back down to report this problem and again, not many apologies. We were finally given a room that worked. We booked a room with two queen beds, but when we entered the room the beds did not seem like queens. We called down to verify that they were and were told that their "2 queen rooms" were actually oversized doubles. That is not ok, and false advertising. Also the bellhop was rude to me and the front desk staff was not helpful.
April 14, 2013
Rated 4 out of 5 by Jazmond Great Location
Close to shopping and the water
Walked to everything.
Easy transportation to and from airport via light link line
December 17, 2013
Rated 4 out of 5 by Behopkins1 Hotel lost my reservation
Upon checking in, the hotel staff could not locate my reservation. I was able to bring the confirmation email up on my iPad and Riley went out of his way to compensate me for the error and to let me know he was truly sorry for the inconvenience. Our room was clean, comfortable and I was given a $50 credit as well. The only glitch so far is I have not received my receipt as I checked out utilizing the tv and the receipt was not in my mailbox.
October 28, 2013
Rated 5 out of 5 by Bob1975 great times at Sheraton Seattle
Stayed here with my family over the weekend in December to enjoy the Christmas season downtown. Kids had a great time swimming and visiting the gingerbread houses. Enjoyed taking advantage of the Club lounge as a SPG platinum member.
December 9, 2013
Rated 4 out of 5 by Reid79 Excellent Location
I stayed with my girlfriend here for 1 night in March. It just so happened to be the same weekend as some sort of Anime Convention. Lots of people dressed up in costumes. The staff handled everyone well and the check-in / Check-out process was very smooth. The lobby had free wifi which was nice but it wasn't free in the room. We stayed at the hotel mostly for the great location. It is right in downtown and easily walkable to all major spots. Overall I enjoyed my stay and would book this hotel again.
March 31, 2013
Rated 4 out of 5 by Dansize Week Long Business Trip
I was at the hotel for 6 nights on a trip for a conference. The room and the bed were great. The timing schedule of the housekeeping staff was inconsistent which resulted in missing one day of cleaning. Also, it could be the color of the carpet or the patterns the vacuum system left, but the carpets in the common areas (halways and elevator areas) looked dirty. Otherwise, the hotel was a great place to stay and within reasonable walking distance of many opportunities for tourist stuff and shopping.
August 27, 2012
Rated 4 out of 5 by FossilT International conference
The hotel was great for a large international technical conference. Facilities were very good and the location gave us access to most of the downtown Seattle restaurants and sites. We stayed an extra 2 days to enjoy Seattle. Room seemed to be set up for a single business traveler and could have had a few more clothes hangers and more space for two. Only one problem was late night partyers coming back at 3 am from the football game on our last night. Otherwise very quiet and comfortable.
August 20, 2013
Rated 5 out of 5 by Plat This hotel is one of SPG's finest.
Always one of the very best hotels in the SPG universe.
December 17, 2013
Rated 2 out of 5 by BKK2012 An Underwhelming Experience, Overall
Perhaps the busy holiday season was to blame? An inattention to, or complete lack of basic services throughout the stay places this property and its standards well below its Starwood sisters around the world. e.g., no concierge service on one day, no doorman to assist (or offer) with luggage or hail taxis, sloppy housekeeping standards, surly guest services associates. That said, the property is conveniently located, fitness facility is top rate, and the traditional Xmas display is impressive.
January 9, 2012
Rated 5 out of 5 by Seana Sheraton Seattle
This stay fr us and our friends could not be better. great reception, loved the room and a great view. Close to shopping which was great for the women that were with us. We will be back
December 10, 2013
Rated 5 out of 5 by JerseyGirl67 Home away from home---but better!
This Sheraton has become my favorite hotel in Seattle. I always feel welcomed on arrival by the front desk. I know my room will always be clean and comfortable, thanks to their dedicated Housekeeping staff. LOVE the beds! As a Starwood Preferred Guest, I really appreciate that they take my needs into consideration with check out times and wi-fi. I also like the new Lobby Bar area. I think it will provide a great gathering/meeting place for friends---a drink after shopping, meeting or theater.
October 25, 2012
Rated 2 out of 5 by allison1 Wonderful room, Not so wonderful ambiance
The room was beautiful! Clean, and tidey, the view was spectacular and the mini-bar was stocked!! However, once you settle in your peace and quiet is gone. The room next door (obviosly no one was in it) had the alarm clock going off for hours before it was finally addressed. In the middle of the night, there was a group of young adults running through the halls using foul language. I was completely embarrassed for my young son with the vulgar noises and language that was heard from our room.
January 14, 2013
Rated 5 out of 5 by Rudfire Very Good Hotel Staff, Great Experience
I have stayed at the Sheraton 3 times in the last year and a half, and it continues to meet and exceed my expectations. Check in was super easy, very friendly staff. Room was great, very clean. Room service was friendly and very fast. The only drawback was that the pool and jacuzzi were super busy the night we stayed.....Not a big deal, though. For the price, this was a fantastic stay. Location is sooooo central to everything! Would definitely stay here again in the future! Thanks very much!
December 30, 2012
Rated 2 out of 5 by Muirfield the hotel is unresponsive to service issues
TV did not work on for key channels listed in the hotel guide...four attempts to get it fixed failed
Mini bar not restocked until three calls to manager
Poor service at attached Dailey Grill restaurant...excessive waiting time for drinks from bar, drinks arrived mixed incorrectly and in inappropriate glasses
TV channels unavailable as listed in hotel guide...four attempts to resolve failed.
Wash cloths not provided on last day
October 28, 2013
Rated 5 out of 5 by SunPerson137 Great Hotel
We had a wonderful experience in Seattle staying at the Sheraton. The young man who checked us in couldn't have been more accommodating. He was able to fulfill the hope that my brother's room could be connected with mine. The hotel was walking distance from the airport shuttle and their in great shopping and restaurants close by. I would certainly go there again!
November 18, 2013
Rated 4 out of 5 by Pepperdog Needs queen beds
Queen beds instead of double for sure. Our room clean after day One was sub par. I came back at 3pm and still was not done. I told them 5pm which thay did but bathroom counters not cleaned or wiped. Could not find our bath mat until we took the last towel and it was mixed up in with towels. Need more complimentary water. We have stayed 4 times this year and are responsible for another 6 2 night stays. There should be" rewards" for bringing additional guests as wel as ourselves for the SPG
January 1, 2013
Rated 5 out of 5 by HHJH1 Great location!
We have enjoyed our December visits to Seattle and staying in the heart of the city has been so convenient for shopping and quick walks down to Pike Street Market!
December 9, 2013
Rated 5 out of 5 by nikki287 Above and beyond my expections
Recently my daughter and I stayed at the Seattle Sheraton for her 16th Birthday. The hotel is in the heart of Seattle and has beautiful views of the city. The room was large and the bed was so comfortable I didn't want to leave. We had went out for dinner and when we came back the hotel had left a yummy dessert for my daughter with happy birthday written in chocolate. We were so thrilled. Thank you Sheraton for making our stay in Seattle so wonderful.
October 1, 2013
Rated 5 out of 5 by Goldkitten excellent staff and service
The front desk staff are the best I have experienced at a business hotel. The bellman were very busy everytime I needed them but when the front desk staff realized we had been waiting they jumped in, grabbed luggage, they were efficient and very gracious. Service was great but the hotel was busy and the lobby bar and bellman were understaffed.
Rooms were clean but decor, bedding basic and dated. Halls are dark, very worn, dirty carpet.
again, staff was so good I'd recommend happily.
March 5, 2013
Rated 4 out of 5 by carrie83 Good Hotel..but...
The Sheraton Seattle was a good hotel to stay at. The staff was really friendly and was very accomodating. Would I go back to the hotel? Maybe... but first they will need to fix their water heater if I was to go back again. The water from the shower was luke warm at best, which wasn't good because it was so cold in Seattle.
While the maids kept our room clean, I recommend they change out the snacks every so often. The items were dusty and I even saw a snickers bar broken in half.
April 15, 2013
Rated 4 out of 5 by Dental35 Mostly Predictable
Room service while very prompt was lacking. The food quality was below what I have come to expect of Sheraton, served less than hot, undercooked and a minimal service setting. The iced tea had little ice and no sweeteners provided.
My room while clean was messy, every lamp shade was severely tilted and the curtains were always closed but hung up on the furniture, everything very noticeable when you first enter the room. All staff I encountered were very pleasant and knowledgable..
March 24, 2013
Rated 2 out of 5 by Westsider Inadequate breakfast arrangements
The hotel when fully booked has inadequate breakfast facility. There was a 15 minute wait for a table. So I went to a nearby restaurant where I had an immediately served meal less expensive. Also, as I had an early morning departure, I wanted room service breakfast. I waited in vain, as no one bothered to pick up my breakfast order form, which I had placed on the doorknob before retiring. Finally a Lobby Lounge bill was erroneously charged to my account after I departed the hotel.
January 7, 2013
Rated 3 out of 5 by AmandaV Horrible parking
I tend to stay at Starwood properties when I travel because I appreciate the high level of service and value these properties have to offer. While the Sheraton Seattle is great because of the location, the overall experience was disappointing this time around.
I love visiting during the gingerbread display but with this and other events going on, the parking situation was a complete disaster. I understand the cost for valet, and I expect some level of convenience when paying $46 a night for this service. I waited an hour in a line (really) around the block just to park my car. When I finally reached the hotel I asked if they were enforcing the "hotel guest parking only" sign they had displayed, but they said they weren't. It seems like guests paying $200 a night for a room plus nearly $50 dollars to park should have some level of priority. If you're staying here, save yourself the headache and self park in another garage.
All in all, it seemed as if they were not adequately staffed for their level of business during our stay. The staff were doing their best but were just stretched too thin. I was expecting more from a Starwood property.
December 9, 2013
Rated 1 out of 5 by bwbb Very Disappointed
Can't adequately explain how disappointed I was with the service at Sheraton Seattle. We notified the hotel of a late night arrival for a club level room and experienced a late night surprise upon arrival. After pulling our luggage upstairs to the 22nd level we opened our room to find both beds had recently been slept in. After called to complain we had to drag our luggage the a 12th floor room in the opposite wing of the hotel. Service was non-existent at this Sheraton.
August 7, 2013
Rated 2 out of 5 by Badvisit2013 Don't stay at the Sheraton Seattle
This hotel has a poor service approach to its patrons. I stayed there for 3 nights; housekeeping staff did not replenish my soap, shampoo or other supplies even once. The towels were so old and worn I needed to use 3 daily just to dry off. Restaurant was crowded and unaccommodating. Worst part were the vagrants who constantly harassed me both outside and INSIDE! Yes, you read that correctly. The vagrants are so bold here that they come into the hotel to beg for money. This is probably why they have to have a combination lock on the lobby bathrooms. There was no security at the doors and I felt unsafe and dirty in this hotel, which cost me $235/night plus taxes (and this was a convention rate). I will not stay here again. The only thing this hotel has going for it is proximity to the convention center, which is why I suppose they think they can do whatever and still get patrons.
October 27, 2013
Rated 5 out of 5 by Marie42 This hotel was excellent in every way.
The hotel was all we expected and more. It's location was excellent---close to all major attractions in which we were interested. The cleanliness and comfort of the rooms was wonderful. Even the make-your-own coffee in the room was delicious. The concierge was always avaliable---and the computer to obtain and print boarding passes was easily accessible. All in all, we couldn't have asked for a better hotel experience, and will gladly recommend this Sheraton Downtown Seattle.
September 7, 2012