Rated 4 out of 5 by Gabyste Perfect weekend
If you happen to be close to Portsmouth, NH
this hotel is perfect to spend a nice weekend in a relaxing atmosphere, and a few steps to the city's downtown to go for a delicious local food speciality.
April 21, 2014
Rated 4 out of 5 by VicAlyce Nice location, but no Jacuzzi
Good hotel, in a great area, however, after a long day of site seeing and much walking, it would be great to come back and jump in to a well needed jacuzzi. there also should be no parking fee for the guest.
September 11, 2012
Rated 2 out of 5 by unhappy Disappointed
This hotel was undergoing construction during our stay. It was very noisy. The sink was cracked and the shower faucet was crooked. Our ocean view was a view of the parking lot with a sliver of ocean behind.
April 23, 2013
Rated 1 out of 5 by rabbit1 This hotel was so dirty!!
I would never stay at this place again. Room was incredibly dirty and outdated. Furniture has rips everywhere on every piece. Light switches and wall were dirty, door. Just yuck. So not worth the $389.00
February 24, 2014
Rated 5 out of 5 by EdBizTraveler Biz Trip Winter Stay at Sheraton Portsmouth
I just started staying at this property this winter and have been here twice this winter. It was an excellent experience overall and the property/staff were all great. I would definitely stay here again.
March 25, 2013
Rated 5 out of 5 by frequenttravel Frequent Guest
I am consistently impressed by the staff here in Portsmouth and how accommodating everyone is. It's great to know as a weekly traveler for work I can count on the hotel to be a comfortable place to stay.
April 5, 2013
Rated 3 out of 5 by HalTon2 Summer Weekend
Spent an early July weekend in Portsmouth. This hotel is close to the downtown area with convenient access to shops, restaurants ans entertainment.
July 8, 2014
Rated 5 out of 5 by Lynn007 very comfortable stay
This was a great experience. I have not stayed at this hotel for many years, and I was happy to return. It was clean, comfortable and very homey. When I'm in the area again, I will be sure to stay here.
April 24, 2013
Rated 5 out of 5 by MarianoB Rooms and amenities are great
The rooms are impecably clean and very modern. The beds are extremely confortable. The staff is exetremely friendly.
July 24, 2014
Rated 5 out of 5 by RPatrick Great location and personnel
Miceau (Front desk attendent) was as good and helpful as any person we have ever dealt with. He appeared to have a passion for his work that is rarely seen today and could not have been more helpful.
August 5, 2013
Rated 4 out of 5 by unhappy8 great, not unhappy here
Staff was very nice and helpful. Only negative was the bed seemed a little old but still OK.
July 30, 2014
Rated 5 out of 5 by Holbrook Great location
The hotel is in a great location for walking the city and close to many other attractions a short drive away. The whole place was very clean and all the help are very professional and courteous.
December 6, 2012
Rated 1 out of 5 by Slee41 Horrible experience, will not have our wedding here
My fiance and I were looking at this hotel as a venue for our wedding. We had been in contact with the event coordinator for a proposal and hadn't heard from her in 2 weeks. I had also told her in advance that we were going to stay at the hotel before we made our final decision. After leaving multiple voicemails and emailing her, I had to track her down in person and find out what happened to our proposal. She said she would send it in 10 minutes and it never came. On top of that, our room was disgusting. There were stains everywhere and my fiance woke up with an ant on his leg. We later found more ants in the bathroom. After talking with the staff, we discovered that we were put in one of the smallest rooms on the only floor that was not renovated. For a rather large sum of money for one night, I would be extremely embarrassed to have my wedding guests go through a similar experience. We were basically ready to sign a wedding contract before our stay, but because of the horrendous room and the unresponsiveness of the coordinator, we completely changed our minds. The fact that we were put in the worst room possible shows how there was no communication between the event coordinator and hotel staff. The majority of this complaint could have easily been avoided if we were given a nicer room from the start and the Sheraton would not have lost a big sale. On the bright side, the staff promised a full refund and we found an alternative venue.
September 7, 2014
Rated 2 out of 5 by Sav27 Hotel Needs Updating
The hotel shows sign of wear and tear. it is in need of cleaning and repair. there were cracks in the wall and the bed spreads were dirty. It does have a nice location in downtown Portsmouth.
October 29, 2013
Rated 1 out of 5 Terrible experience. Never again
Charged my CC double without consent, even after I paid cash. Pool was broken, then over clorined, sauna was broken. Cannot get any assistance on phone. Will never stay with this hotel again.
March 4, 2013
Rated 2 out of 5 by Disappointed127 This hotel did not meet our Sheraton expectations
We arrived and upon checking in the front desk was friendly and helpful in directing us to a restaurant to enjoy for dinner. They also were quick to acknowledge the Starwood preferred member status. We proceeded to put our bags in our room and find our door within feet of the elevator. Before entering the room, we could here a loud buzzing noise coming from inside-it was the air conditioning unit. We turned it down and it got quieter and said we would call maintenance when we returned from our dinner reservation we had just made. When we returned the room had warmed up and we turned the ac unit back on and the buzzing increased. We called down to maintenance and they did send someone up immediately but upon inspection the maintenance was aware of the situation and it was prevalent in several other rooms in the building as well as they were due for repair. We were told he would open up the space so we could have outside air flow, we were not offered to be moved. Opening up the flow didn't cool the room down and the paper thin walls and uncomfortable bed made it difficult to sleep all night long.
September 22, 2013
Rated 4 out of 5 by SPG1 Good hotel and staff
No complaints or issues whatever. Room was clean, bed comfortable and the staff friendly. The bar on the second floor is cozy and comfortable with great service. Prices are reasonable.
March 5, 2013
Rated 5 out of 5 by Debmnh The staff went out of their way for us
The staff went out of their way to accommodate our needs. It's our favorite Sheraton to stay at and we'll be back before long. The location is excellent and it's a very pretty set up.
August 20, 2012
Rated 2 out of 5 by Holly2219 Very loud
There was loud dance club music playing until midnight-1am. It sounded as if there was a bar or club above my room. I was on the second floor. Very disturbing, did not get much rest.
November 17, 2013
Rated 3 out of 5 by minxpk79 pretty good
everything was fine with the exception of having very dirty glasses in the room. someone had clearly used the glasses, as they had debris and toothpaste dribble going down the sides.
January 5, 2013
Rated 5 out of 5 by Gumby Great Downtown Location
This is a very clean and modern hotel located within easy walking distance to all the social and retail destinations one would want in a weekend getaway or even an extended stay.
February 7, 2013
Rated 5 out of 5 by Beth24 Loved this hotel
Beautiful hotel. Very nice people who work at the hotel. Extremely helpful and caring
July 23, 2014
Rated 4 out of 5 by Hanno Pleasant
This is a very nice hotel in a great location, it is in walking distance to all that Portsmouth has to offer. staff are very helpful and efficient. Overall a very pleasant stay.
June 26, 2013
Rated 5 out of 5 by Manchebo lovely
Clean, elegant, spacious rooms
August 9, 2014
Rated 5 out of 5 by HeyJude56 Comfortable and convenient
I return yearly to Portsmouth, NH for a religious retreat. This hotel has a homey atmosphere with good food and friendly staff. Even the housekeeper wrote me a welcoming note!
January 28, 2014
Rated 4 out of 5 by Rich Review
The bathroom seemed smaller than I remembered. Not much room from the door to the toilet. The room entry also seemed cramped. Maybe it was just an odd room! I didn't love it!
May 27, 2013
Rated 3 out of 5 by Dana4569 Overall Average
Need to replace Minibar with a Refrigerator. Hotel was average for cleanliness. Room was made up late in PM each day as this was for buiness it was an interuption each time.
July 30, 2012
Rated 3 out of 5 by MyNavy Great Location
Friendly staff, the location is Fabulous to the Portsmouth Downtown Area. Would recommend this hotel to everyone. Clean lobby is excepeitional when walking thru the doors.
January 6, 2013
Rated 4 out of 5 by Gary957 Sheraton Harborside
Beautiful hotel; great location.
Check-in was not as efficient as I would have expected.
The room was well appointed but the size of the room did not meet my expectations,
July 15, 2013
Rated 5 out of 5 by SriC The hotel
we were treated very well,John form the concierge desk went beyond his call of duty to help us and make us feel very welcomed. We would like to come back when time permits
September 20, 2012