Rated 5 out of 5 by Herbacious Food
The hotel and the room overall was great. We liked the comfort of the room, the bathroom and the views. I guess the only disadvantage this hotel has is that we had to walk outside and leave our tower to get to the adjacent tower to have breakfast. Breakfast on the other hand was great. Food (dinner) was also served there. Other than that the hotel met our expectations and the staff were fantastic!
April 15, 2013
Rated 5 out of 5 by Nipigon Father and Daughter week-end
My 6 yr yr. old daughter and I were very excited and pleased with the staff and the services offered by the hotel. Although the weather didn't fully co-operate we enjoyed staying in the room, and taking a short walk to whatever we had to go. The location of the hotel is centrally located and close to everything you need. It certainly was one of the best hotels we ever stayed at, if not the best.
November 15, 2012
Rated 5 out of 5 by Goofy BEAUTIFUL HOTEL FOR THE HOLIDAYS
I just returned home from a wonderful relaxing 3 night stay celebrating my daughter's graduation. The Christmas lights decorations and the gracious kind staff made my weekend complete! I am so thankful for my home away from home and I'm looking forward to having Christmas at this hotel with my family! special thanks for Hayley Amber Nancy and the Bellmen and Valet staff for all your kindness..
November 25, 2013
Rated 5 out of 5 by Sanjeev Great Comfort
The hotel exceeded all my expectations and would definitely recommend to others. Front office staff was friendly and accommodating.
Roven (a front desk associate) made checkout smooth and hasslefree. Being in sales industry for for over a decade, it gives me immense pleasure to talk to and deal with good mannered and humble associates who care for others. Hotel will be on list for future stays.
August 12, 2013
Rated 3 out of 5 by toddwill57 Too hot
The room had a great view but never cooled down. Even with the A/C set at 60 deg F!
June 3, 2014
Rated 5 out of 5 by WEJAJ Great service
Excellent service as always at the Sheraton Wall Centre. Both check-in and check-out was speedy. Staff are very professional and courteous and will go the extra mile to ensure your stay is enjoyable. Any questions about where to eat or find a good pub with live music...just ask the staff. Thanks again Sheraton....you easily have the best rates, the best beds in town and exceptional service.
September 9, 2013
Rated 5 out of 5 by mimsy50 Great Rooms - Just Avoid the Coffee (and the Oatmeal)
I really enjoyed the room - it was clean and quiet and the hotel is so conveniently located to everything I needed. I did have breakfast at the cafe on my last morning and the coffee was really bad ... then the oatmeal arrived and it was very over-cooked - it was disappointing.
May 6, 2014
Rated 4 out of 5 by Hollywoodtmv Club Lounge
The hotel is ok, but the south tower needs a bit more room upgrading. The disappointment is the Club Lounge, it is ok but the food and beverage provided was well below par for the benefit. Was not worth the $50 upcharge. There should be some music playing in the background, way too quite. SPG check-in counter needs to be separate from the general check-in as it is confusing to all guests.
October 28, 2013
Rated 5 out of 5 by Roy04 Nice modern and comfortable hotel
We'll located ,friendly staff beds very comfortable, room we'll appointed,
June 3, 2014
Rated 4 out of 5 by Van271 Nice hotel, but a few issues
Great location and modern facility. No recognition for Gold level, in fact not sure if they have a dedicated floor as other SPG hotels. No options given at registration. Elevators very slow and initial wait to get up to my room (7th floor) took almost 20 minutes. Wait staff at cafe were very attentive. Paperless bills great in theory, but am still waiting for a final bill after 24 hours.
April 15, 2013
Rated 4 out of 5 by Traveler1324 The room was nice, but the staff was not useful
The hotel has nice facilities and I was pleasantly surprised by the room. However, the hotel was disagreeable with dealing with third party billing. Several calls had to be made to the hotel on this account and then staff was unaccommodating of arrangements that had been made over the phone. Also, the staff seemed less welcoming towards college aged patrons than families or businessmen.
March 30, 2013
Rated 4 out of 5 by abc123 rooms very noisy
While the junior suite was very nice, the room was very noisy. We could hear the street noise even though we were on the 24th floor. We could also hear the other guests in nearby rooms - we could literally hear their conversations and what TV shows they were watching. It is too bad they could not sound-proof the rooms a little better. Other than that, we enjoyed our stay at this hotel.
May 23, 2013
Rated 5 out of 5 by bwiscons Great Hotel - Great Location
I enjoyed my stay at the Sheraton Wall Centre in Vancouver. All of the staff with whom I interacted were pleasant, helpful, and professional. The room's A/C was a bit noisy and the room was rather small, but the staff more than made up for those small issues. I really liked the location - close to the convention center, but lots of small and diverse restaurants and parks in the area.
July 2, 2013
Rated 4 out of 5 by GHinPDX King room was bigger than expected
As an SPG Gold member I booked on points and received an upgrade. The room in the North Tower had half the room as windows, plenty of room with a small couch and chair, in addition to a work table and king bed. The location is great for my needs and the bed almost kept me from getting up - it was so comfortable! Valet was excellent although the price for parking is a bit steep there.
September 6, 2012
Rated 3 out of 5 by AlwaysJetSetting Not up to Sheraton Standards
Ive stayed at many Sheraton hotels, this one just didnt reach the standard that the Sheraton name carries. The room we stayed in was outdated and really lacking in appeal.
When we booked, we were told we would get a great view. When we got there we got a great view of the valet. Overall, i would not stay at this particular Sheraton location, but would stay at a Sheraton hotel again.
August 15, 2012
Rated 5 out of 5 by happyinvancouver Perfect location, fabulous view
We stayed 2 nights and walked to all the attractions we wanted to see. Robson St, Yaletown, ferry to Granville Island, Gas Town and Davie street. Our view across the fountain to the old churches, hospital and hills beyond was great.
When we got ready to leave we had a dead battery and hotel staff provided a free start up service. Sheraton's reliable excellent service is appreciated!
September 30, 2012
Rated 5 out of 5 by Jonesj1s Most comfortable beds ever!!!
I was in Vancouver for a conference. This was my first visit to Canada and the hotel was in the center of everything. I could walk to shopping areas, to the beach, to eateries, bars, etc. I enjoyed my stay here. Only problem was that the electrical outlet in my bathroom did not work. I was told that it would take a day to fix it and was given an extension cord. No big deal though.
July 27, 2012
Rated 3 out of 5 by Jaguarstef Good but not great
To be improved:
Swimming pool water not clear and not clean
Very small bathroom with toilet for a family suite.
Breakfast in restaurant. Busy, smelly, low choices.
No replacement of shower cap and ear buds.
Poor room services meals: nachos, club sandwich , Cobb salad to be tasted by managers.
No recognition or advantage of gold status.
Nice: room windows and view . Location.
July 6, 2013
Rated 3 out of 5 by Denis8 Frequent user
My reservation was wrong and the room booked in the South Tower. Room was very basic and small. I expressed my disappointment and the manager on duty stated that nothing could be done. It is clear that I was sold the room knowing well that the North Tower was sold out. Therefore the agent who booked the room was misleading. Overall very disappointed how the issue was addressed.
January 23, 2013
Rated 5 out of 5 by FloridaBanjo Accommodating from the moment of our arrival
Charming, helpful, informative staff -- at every location! Front desk, concierge, cafe and bar. Quiet and comfortable room with wonderful " instant-on" hot water for showers, too. The bonus was the "loaner" umbrellas for the unpredictable Vancouver showers.
May 5, 2014
Rated 2 out of 5 by Lil88 This hotel needs updating.
Although the location is great and the Sheraton lounge is extremely useful, this hotel is badly in need of updating. The rooms are dated in décor and the cardio section of the gym are inadequate. The doormen are the greatest though, and always were extremely pleasant, helpful and addressed guests by their names.
April 14, 2014
Rated 3 out of 5 by PamperedMary Disappointing return visit
I haven't stayed at the Sheraton Wall Centre in a while and this was certainly a disappointment. The reservation was for the North Tower but I was placed in the South and I don't care for that tower as much. On arrival in my room, the television was very grainy but it took most of the afternoon to get me a new one that did work. The repair person was testing the tv and used a movie channel and instead of being cancelled off my bill as promised, it appeared on my folio. The next morning the staff reversed the charge when I requested it be done but it was just one more thing that wasn't smooth in what should have been a simple overnight stay. I will say my room was in need of some upgrading... the bedding was frayed at the bottom with linen strings extending out over the carpet. All in all... it was just okay as I was using SPG points but if it had been a cash outlay, I would have been very disappointed indeed. On the plus side, the room service was very good!
April 4, 2014
Rated 4 out of 5 by bigbaldguy liked the hotel
the location was perfect for our needs. The staff was prompt, curteous and helpful and the bed was very comfortable. I travel often to Vancouver and I will stay here again.
May 20, 2014
Rated 5 out of 5 by Nancy2016 Beautiful
Beautiful hotel. great location and friendly staff. Guest rooms have plenty of room with nice size batherooms.
May 27, 2014
Rated 2 out of 5 by Holiday33 Hotel needs improvements
1. Room needs update, bathroom's faucet is loose.
2. I had to wait to check in my room (after 3pm). recommend to hire more cleaning staff during busy time and improve communication between the front desk and the cleaning staff.
3. Recommend front desk staff to be more personable such as remembering hotel guests by name and transitioning responsibilities when leaving shift.
September 6, 2012
Rated 3 out of 5 by mpv06 Room location and cleanliness
1. Room was located near elevator, didnt have good sleep.
2. Cleanliness also needs improvement, bedsheet was not cleaned.
3. Customer service when checked did not greeted well.
4. Ordered couple of things (Shaving kit, tooth brush kit), was given at reception instead of delivering to room. I was carrying in hand which seems to be quite uncomfortable.
June 29, 2013
Rated 4 out of 5 by StillHungryInBC Nice room, overpriced food and parking
The room and service were lovely.
My vehicle was too tall for the standard parking so I was required to use "Valet" parking. I was charged $41.00 per day plus tax to park on the curb. I felt the quality of the food and beverage were inappropriate for the high price.
April 28, 2014
Rated 5 out of 5 by Canuck Sheraton's high standards
Beds were so comfortable. Could've stayed in them all day except there's so much to see in the area. Great location. Staff were all so friendly. Just be prepared for $30 self parking rate which is standard for downtown Vancouver. We liked that there's no up charge for using their valet services.
Never did find an onsite restaurant although there's so many in the area.
May 6, 2013
Rated 4 out of 5 by monike the bed and pillows are exceptionally comfortable
we opted for the "green" option - not to change bedsheets, but this hotel did noting - not made up beds, not taken out garbage, didn't give new cups for coffee, and no clean facecloths - to me "green" means no laundry not no service.
in all the other hotels we stayed we opted "green" and they saved on laundry not no service. next time we will not opt for "green"
November 20, 2012
Rated 4 out of 5 by Starspotter Great location Attractive design
This hotel is conveniently located and has a fresh and appealing look.
May 27, 2014