Rated 4 out of 5 by abc123 rooms very noisy
While the junior suite was very nice, the room was very noisy. We could hear the street noise even though we were on the 24th floor. We could also hear the other guests in nearby rooms - we could literally hear their conversations and what TV shows they were watching. It is too bad they could not sound-proof the rooms a little better. Other than that, we enjoyed our stay at this hotel.
May 23, 2013
Rated 5 out of 5 by Randall2 Service with a smile
Check-in was quick, friendly and professional. Concierge was helpful and went out of her way to point out events for the International Jazz festival. Location is impressive to see and get around Vancouver. Room had a great view and met our high standard of cleanliness.
June 23, 2014
Rated 5 out of 5 by bwiscons Great Hotel - Great Location
I enjoyed my stay at the Sheraton Wall Centre in Vancouver. All of the staff with whom I interacted were pleasant, helpful, and professional. The room's A/C was a bit noisy and the room was rather small, but the staff more than made up for those small issues. I really liked the location - close to the convention center, but lots of small and diverse restaurants and parks in the area.
July 2, 2013
Rated 4 out of 5 by GHinPDX King room was bigger than expected
As an SPG Gold member I booked on points and received an upgrade. The room in the North Tower had half the room as windows, plenty of room with a small couch and chair, in addition to a work table and king bed. The location is great for my needs and the bed almost kept me from getting up - it was so comfortable! Valet was excellent although the price for parking is a bit steep there.
September 6, 2012
Rated 5 out of 5 by happyinvancouver Perfect location, fabulous view
We stayed 2 nights and walked to all the attractions we wanted to see. Robson St, Yaletown, ferry to Granville Island, Gas Town and Davie street. Our view across the fountain to the old churches, hospital and hills beyond was great.
When we got ready to leave we had a dead battery and hotel staff provided a free start up service. Sheraton's reliable excellent service is appreciated!
September 30, 2012
Rated 3 out of 5 by AlwaysJetSetting Not up to Sheraton Standards
Ive stayed at many Sheraton hotels, this one just didnt reach the standard that the Sheraton name carries. The room we stayed in was outdated and really lacking in appeal.
When we booked, we were told we would get a great view. When we got there we got a great view of the valet. Overall, i would not stay at this particular Sheraton location, but would stay at a Sheraton hotel again.
August 15, 2012
Rated 5 out of 5 by Mirami Professional staff
The staff were excellent and were quick to respond to any concerns with a professional and kind demeanor. The room was very clean and tidy, Overall, a pretty solid stay.
July 10, 2014
Rated 2 out of 5 by 2014BT Convenient Location
Good downtown Vancouver location for business travelers. South tower rooms need a facelift and renovations. Quality of service is generally good, but can be spotty with some of the junior staff. The treatment of customers with SPG status also lacks consistency. Sometimes you are treated to all your status privileges and sometimes they are ignored. It's hit and miss.
April 5, 2014
Rated 5 out of 5 by Jonesj1s Most comfortable beds ever!!!
I was in Vancouver for a conference. This was my first visit to Canada and the hotel was in the center of everything. I could walk to shopping areas, to the beach, to eateries, bars, etc. I enjoyed my stay here. Only problem was that the electrical outlet in my bathroom did not work. I was told that it would take a day to fix it and was given an extension cord. No big deal though.
July 27, 2012
Rated 3 out of 5 by Jaguarstef Good but not great
To be improved:
Swimming pool water not clear and not clean
Very small bathroom with toilet for a family suite.
Breakfast in restaurant. Busy, smelly, low choices.
No replacement of shower cap and ear buds.
Poor room services meals: nachos, club sandwich , Cobb salad to be tasted by managers.
No recognition or advantage of gold status.
Nice: room windows and view . Location.
July 6, 2013
Rated 3 out of 5 by Denis8 Frequent user
My reservation was wrong and the room booked in the South Tower. Room was very basic and small. I expressed my disappointment and the manager on duty stated that nothing could be done. It is clear that I was sold the room knowing well that the North Tower was sold out. Therefore the agent who booked the room was misleading. Overall very disappointed how the issue was addressed.
January 23, 2013
Rated 5 out of 5 by DocSree Staff Service and Attitude
My reservation was for the next week and I showed up at the hotel this week. There was some confusion in booking the wrong week. Front desk Asst. Manager (Amber Blunt) was pleasant and found me a room at the hotel at my regular rate. Kudos for her great attitude.
June 20, 2014
Rated 2 out of 5 by Holiday33 Hotel needs improvements
1. Room needs update, bathroom's faucet is loose.
2. I had to wait to check in my room (after 3pm). recommend to hire more cleaning staff during busy time and improve communication between the front desk and the cleaning staff.
3. Recommend front desk staff to be more personable such as remembering hotel guests by name and transitioning responsibilities when leaving shift.
September 6, 2012
Rated 3 out of 5 by mpv06 Room location and cleanliness
1. Room was located near elevator, didnt have good sleep.
2. Cleanliness also needs improvement, bedsheet was not cleaned.
3. Customer service when checked did not greeted well.
4. Ordered couple of things (Shaving kit, tooth brush kit), was given at reception instead of delivering to room. I was carrying in hand which seems to be quite uncomfortable.
June 29, 2013
Rated 5 out of 5 by Canuck Sheraton's high standards
Beds were so comfortable. Could've stayed in them all day except there's so much to see in the area. Great location. Staff were all so friendly. Just be prepared for $30 self parking rate which is standard for downtown Vancouver. We liked that there's no up charge for using their valet services.
Never did find an onsite restaurant although there's so many in the area.
May 6, 2013
Rated 5 out of 5 by pj1027 Great Place to stay
Great hotel and Location. It offers many benefits
July 16, 2014
Rated 4 out of 5 by monike the bed and pillows are exceptionally comfortable
we opted for the "green" option - not to change bedsheets, but this hotel did noting - not made up beds, not taken out garbage, didn't give new cups for coffee, and no clean facecloths - to me "green" means no laundry not no service.
in all the other hotels we stayed we opted "green" and they saved on laundry not no service. next time we will not opt for "green"
November 20, 2012
Rated 5 out of 5 by Geeman57 Exceptional
I would recommend this establishment to all my friends, my over stay was fantastic.
July 13, 2014
Rated 2 out of 5 by jennyrae Customer Service Issues
I called down to customer service to let them know when I was leaving so they could clean my room the lady on the other end was rude. An hour or so later called for my car, I got the same person who again was rude. I told her I needed my car asap , when I got down 20 min later (I had a delay in leaving the room) my car was not there and had not been called for. I was late for a meeting. Later that night I came back and decided to stop by the front desk and mention this. The valet left my drivers side door completely opened, I was in line to speak to the manager , glaced outside and saw my door opened, went running out as I thought perhaps I left it that way, the valet was rude and snapped that he was going to park my car then got busy with something else, so my door was wide opened and a cab almost hit it trying to get by. Staff need training in customer service, not all but these two for sure........stress for the customer.
August 19, 2012
Rated 4 out of 5 by USATraveler4 Solo Traveler Takes a Holiday
Hotel met my expectations except the recommendations from the staff for travel. They said the cab fee from the airport would be $5 C but was $30 C. Then they said the shuttle to the airport was $14 C and it turned out to be $45 C and a Lincoln Towncar showed up instead of a van. I had to ge to the airport so I paid the fee. Thank God I had the additional cash!
July 15, 2012
Rated 5 out of 5 by millerthyme Front Dest staff and Valet
Stacy at Front desk amazing! She had my kids laughing too! Very friendly! Andrea at valet also very nice and also spends the time to talk to my kids. I appreciate it.
Well be back!
June 30, 2014
Rated 5 out of 5 by David86 Amazing First Time Canadian Experience
This was my very first visit to Canada from the US and I could not have asked for a better experience. The staff was extremely friendly and I couldn't help but feel lot up by the holiday decorations. The room had a wonderful overlook of Downtown and its surrounding area. I felt like a king with the quality of living within the room. Very impressed. Thanks!
December 16, 2012
Rated 5 out of 5 by Goofy This hotel has Awesome staff
The Sheraton wall Center is my favourite Hotel to stay at in Downtown Vancouver. The staff know and greet me by name when I arrive at the door. The staff go out of their way to make me feel special and valued and they provide excellent service to make me feel pampered and cared for., Thank You Sheraton Wall Center for making me want to come back next week!
January 5, 2013
Rated 4 out of 5 by unimpressed69 understaffed front desk
Check in / check out was difficult. Severely understaffed when the hotel was at full occupancy. Very unpleasant wait at both South Tower Front Desk and North Tower Front desk.
June 30, 2014
Rated 5 out of 5 by NCYellowDog Very very good!
This is an excellent hotel for business or pleasure. Customer service was outstanding. The hotel food was delicious, the fitness center was adequate, the hotel personnel made me feel welcome and appreciated.
June 24, 2014
Rated 4 out of 5 by mrsc28 Great downtown location!
Stayed here for a work-related conference and extended my stay. Room was in the North Tower. Very comfortable bed. Nice shower. City views from the higher floors are excellent. Walking distance from everything we wanted to see downtown (although walking to Stanley Park is a bit too far). Valet guys were very friendly. Bar One waitresses were excellent.
June 24, 2013
Rated 3 out of 5 by FALM67 Great location & facilities, very poor service attitude & expensive parking
Hotel is great and location perfect. Beds are very comfortable. The problem is clearly some of the staff attitude or lack of interest in guests. When I called before arriving I asked for advise on alternative parking and they asked me to do my own research on line. When I was in the hotel the staff was very unable or unwilling to help on minor things.
April 2, 2013
Rated 4 out of 5 by Caulkins Nice, but......
We enjoyed our stay but:
1. The safe was not working and I called to have it repaired to no avail
2. The snack bar was not functioning due to renovation. Could not get a simple drink of snack.
3. The pool facility had a HEAVY smell of chlorine.....unappealing!
4. The ice machine on our floor 23 did not work.......I had to bounce around to find a another floor with a ice machine as all do not have.
5. We requested a room with an ocean view. When we checked in, the woman at the desk offered us 2 lower level rooms with no ocean view in the south tower. We decided to come back at a later time 3pm and we got a different woman rep.to help us. She also was not too acomodating to get us a "good" room. We inquired about a room in the north tower and she was "able to find a room there" up HIGH on the 23rd floor with ocean, mountain and city lights!! We were staying 4 nites and spending $1000+ and I believe(?) we are Starwood Group Members and we were still given poor options even though other better rooms existed. VERY DISAPPOINTING!!
A woman (host?) in the restaurant took good care of us on our final day and we were very pleased with her. The hotel is nice and in a good location.
July 9, 2014
Rated 5 out of 5 by Cicero12 Great hotel, great location
I was in Vancouver for work and had to find a hotel for one night close to Robson Law Courts. I am an SPG and my first choice was sold out so I picked this Sheraton as I had stayed many years before. The room was exceptionally comfortable and the view was outstanding. I stayed in the south tower which in previous years was said to be not as good as the North but I was not disappointed. The room was very comfortable and I had a good. sleep. There was a party on the floor above me but I called the front desk and it was shut down pretty quickly thank-you. I ate in cafe one for breakfast. The food and service was excellent. The only negative to this review was the front desk in the South tower. I arrived early for check in and did expect my room not to be ready bout the young lady at the front desk was neither helpful or friendly - simply told me that the hotel had been sold out the night before and my room not ready so come back at three. No sorry, no could I give you some ideas what to do until my room was ready. I also noticed on check out they were not that friendly and welcoming.
June 23, 2014
Rated 4 out of 5 by owen123 Good base for Downtown Vancouver
We really enjoyed our stay in the hotel, great room and view (north tower). However the breakfasts were not as good as I usually expect from Sheraton properties. We only used the restaurant 3 times during a week long stay because we felt it didn't represent a fair exchange of value. Given the other restaurants in the area this is a major oversight.
August 27, 2012