Rooms & Rates

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  • For stays longer than 90 days, please call 866-539-3446.
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1 Room 1 Rooms , 1 Adult 1 Adults , 1 Child 0 Children
Rated 4.2 out of 5 by 516 reviewers.
Rated 5 out of 5 by always a good stay This is a great place to stay. food was excellent and service always a plus March 23, 2013
Rated 4 out of 5 by SPG Concern Everything was fine as usual, but I left the "green" card on my door on 3/12 and did not receive the typical voucher for 500 pts or a $5 credit and my room was not serviced. First time that has happened. March 15, 2013
Rated 3 out of 5 by Needs another touch up The interior walls had been painted, but the paint was not a good color match or they didn't do the whole wall. There was a big gap under the door so any crawly thing could have come into the room. The comforter was not fresh and there were not enough cups in the room. It was spring break and the place was full to capacity with entitled college kids and it was overpriced. March 12, 2013
Rated 4 out of 5 by Great hotel, awesome staff My wife and I stayed here for four days and thought the hotel was great, it was clean and the staff was awesome. Would have rated the whole stay excellent, however we were travelling with our two small dogs and there seemed to be a lot of confusion on their pet policy. Recently Key West has changed their local pet policies and it would seem this has created some confusion on where the dogs can and cannot go on the resort grounds. We received several conflicting messages, however the staff did their best to try to accommodate. Again, it was a great place, just check before booking about their pet policy as it might affect your decision to stay at this property.Management should make sure all staff members are aware where dogs are and arent allowed, this made for rough start to what turned out to be a great stay. March 11, 2013
Rated 5 out of 5 by Great vacation place The hotel staff were great, location is great, right across from the beach, clean, very nice rooms March 11, 2013
Rated 4 out of 5 by Nice location This was spring break and their wee a lot of college kids around, there needed to be security around the pool since the kids got abit wild and used very foul language. I had my older 80yrs old parents with me and when the kids took over the pool we had to leave. It was not safe for older people to be around big drunk kids. March 10, 2013
Rated 5 out of 5 by Super Duper We had a great time. Your staff is wonderful... Jonathan, Andrea, and the other female concierge. We really appreciated the extra security you provided during Spring break. The place was loaded with kids, but you navigated the time nicely. The guards were exceptionally nice. We also appreciated your upgrading to a bigger van as your hotel filled up. The female server at lunch was excellent. March 8, 2013
Rated 5 out of 5 by Excellent Hotel Spacious and comfortable! March 6, 2013
Rated 3 out of 5 by Go if you have dogs with you !!! we didnt had a pleasant experience ,however the manager was trying at least to help the situation and we apreciated . go if you have dogs with you!!!!! ....i didn't care to hear the heavy barking of an unattended hudge dog above my room ....all evening till midnight ..... don't want tp mention the second incident that occured at 3.00Am....not pleasant experience ....not a great Birthday experience !!! Great hotels normally aknowledge birthdays ....at least a greeting guys .... March 4, 2013
Rated 5 out of 5 by Great Place A great place to relax and enjoy life, Every staff member was friendly and polite. We could of not asked for anything more. A return trip is a must. March 1, 2013
Rated 4 out of 5 by Great week! We had a very nice stay! Our room was very spacious with a distinct sitting area, bedroom and large bathroom. The hotel appears clean and well maintained. The staff were very friendly and helpful. The hotel is located across the street from a popular beach and is only 2 miles from downtown with great shuttle service. February 25, 2013
Rated 5 out of 5 by Great amenities and staff. We had two wonderful days in Key West at the Sheraton Suites. The convenience of the shuttle, bikes, the beach and the wonderful suite makes this a very nice place to stay. I would recommend this hotel to friends. The only negative is the hotel restaurant which is average. The staff were all very friendly and helpful. We will be back. February 25, 2013
Rated 5 out of 5 by Concierge and food Great concierge services. Food was underwhelming, unless you like to wait for the food and then eat cold French fries February 25, 2013
Rated 5 out of 5 by Customer service The hotel's location is perfect for us. We have stayed here before and both times have been very pleased with our visit. February 24, 2013
Rated 4 out of 5 by Do not book this hotel through their reservation department Had we booked on line we would have saved $1,158.64 for two identical rooms for the same week. We were in a pre-paid situation. The hotel could not make any changes to the rate but told us we could receive relief from Starwood/SPG. SPG customer service tried to change the rate, but said ultimately the hotel management would have to do so. Many phone calls were made all assuring us some would be contacting us. At no time did anyone return a phone call or email. Beyond that, the staff was pleasant, location is great for Smathers Beach, appears they are updating rooms. February 24, 2013
Rated 4 out of 5 by Music The hotel was comfortable and clean. The staff was courteous and helpful BUT the relentless music that was appropriate for a teen age hang out permeated the facilty. There was no place to hide from the heavy beat and shrieking vocalists. It was a major detraction. February 23, 2013
Rated 4 out of 5 by Vacation Had a great time. Extremely friendly staff. February 23, 2013
Rated 5 out of 5 by Great Room Layout for a family trip Great hotel, we will definitely stay here again if we visit Key West. February 21, 2013
Rated 5 out of 5 by Fantastic! Great hotel that's in a great location seaside and pet friendley. Clean rooms and a supurb shuttle service to a hard to park your car area of Key West. Definitely a must go to hotel. February 21, 2013
Rated 2 out of 5 by Disappointed Room was not very clean, rug and chairs had stains. Found hair on the bathroom floor. Ants around the coffe maker. Pool was very crowded, no lounge chairs available. Ther were some but they were broken. Grounds were well kept, should spend more time on the rooms. February 20, 2013
Rated 3 out of 5 by Shuttle and Beach If you a going to have a shuttle then you should be prepared to accommodate all guests who lineup. About half of the shuttle trips that we took left passengers who had lined up waiting at the curb after the shuttle left. Each of these instances were treated as the first time ever that something like that had occurred. The Sheraton should be prepared with more drivers and shuttles to accommodate all passengers especially at peak times. It's nice to have a beach across the street but getting there is dangerous. One must be Fast, brave, and lucky to make it across four lanes of traffic and reach the beach head. There is no traffic light or cross walk in sight so one must jaywalk and take their chances. The hotel should try to get a crosswalk placed and failing that at least have a crossing guard to help those who need it to cross the street. I am sure you're older guests and parents would be very appreciative of these efforts. February 16, 2013
Rated 5 out of 5 by Excellent Staff The entire staff at the Sheraton Suites Key West makes you feel welcome and truly understands the importance of excellent customer service. February 13, 2013
Rated 4 out of 5 by This hotel was very relaxed and had everything we needed We thoroughly enjoyed our stay .The location was great .Time and easy access for beach ,pool downtown .We hope to be able to come back next year .Very pleased February 13, 2013
Rated 5 out of 5 by Key West Weekend The hotel exceeded our expectations. The suite was the perfect size and had every amenity. The bed was very comfortable. Lots of closet space. The bathroom had a huge shower, separate toilet room and vanity area. The Starbucks in room coffee each morning was an added bonus. The hotel is very quiet except for the kids playing in the pool.(To be expected!) The hotel offers a shuttle to and from all the action every half hour and is about a ten minute ride. The location is on the opposite side of the busier section of town but right across the street from Smathers Beach. This hotel was much more affordable than most. February 12, 2013
Rated 5 out of 5 by Excellent staff Everyone on staff made us feel welcome and special, really gave that extra "vacation" feel! February 12, 2013
Rated 5 out of 5 by Hotel has great pool and shuttle service to duval street Hotel has a great king suite with plenty of room. Also has a great pool, and shuttle service to duval street. If you miss the shuttle it's a $10-$12 cab ride, which isn't bad. February 7, 2013
Rated 3 out of 5 by great location. bedding below sheraton standard my wife and I stayed at the key west suites hotel to attend a family funeral. The room layout, location of the property, pool area, landscaping and restaurant were all why i am a spg member and starwood owner. The two king beds however were totally broken. one had a mattress pad attached as means of supporting it. however, it made no difference and when lying on it, the mattress enveloped you below the actual border of the top. The other king had a mattress that 100% had failed and you would roll into the middle. Extremely unlike any sheraton standard i have become accustomed too, and more along the likes of a roadside shanty. I mentioned it to the young lady at checkout and she said she would pass on my comment. I only hope the next client doesn't pick room 254 without new bedding. February 5, 2013
Rated 5 out of 5 by Excellent Stay Excellent stay at this hotel and the staff was excellent also!! February 4, 2013
Rated 5 out of 5 by Wonderful... This place was amazing. We absolutely loved our stay here. It was clean and everyone was extremely freindly. The shuttle was a very big plus. February 4, 2013
Rated 5 out of 5 by by the seahore Key West was a very interesting place to visit. Sheraton provides a free shuttle to "downtown" every 30 minutes. This makes it easy to see the town without the hassle of parking! February 3, 2013
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