Rated 4 out of 5 by Diana3317 comfortable and nice welcoming staff
The rooms are big and spacious , even though hotel is further away from Duval st, it has a shuttle that was a plus. You dont have spend money on cabs to get to downtown. You can sign up for shuttles, and I advise that you.do but even when you dont the staff is very accommodating.
October 12, 2012
Rated 5 out of 5 by Ck87 Posh key west gem
I just love this place. The staff is exceptional. The food at the restaurant is delish . I always sleep sound. Only one time I've had a disgusting problem in the past. That one time was no water for a shower in the morning and then the spout belched out sand. I hope it is fixed.
September 7, 2013
Rated 4 out of 5 by D4141 Great food
Probably the best food that I have ever had at a Sheraton. Even better than some Westin's that I have stayed at.
July 29, 2014
Rated 2 out of 5 by Musica40 My Latest Visit
I travel on business quite often to Key West. In the past 2 1/2 years, I've probably stayed at the Sheraton near Smathers 10-15 times. Staff is always cordial and hotel is nice. It's convenient for me to stay here and the hotel is nowhere near Duval St. Imagine my surprise when I receive an email from their staff informing me that they were adding an additional $20 per night "resort" fee. What a joke! Supposedly this will cover parking, the shuttle, Wifi, towels, etc. What a horrible move on Sheratons part. This is an outrage. The cost for staying there is already quite high and what they have to offer is minimal. A resort should have items such as a spa, nightclub, golf course, tennis courts, full gym, just to mention a few. They offer none of these. The restaurant food is mediocre at best and drinks are too high. That being said, I was loyal and stayed there are almost all my visits. This will change. There have no conceiveable way to justify this increase. It is absurd. Sheraton has lost a loyal customer.
November 22, 2013
Rated 5 out of 5 by Gigi The best in Florida
All the staff are very friendly and courteous from the front desk, to the staff cleaning the pool, service van drivers, and almost everybody you meet in the hallway. They greet us with warm smiles. The rooms are very nice, clean and spacious. Excellent place to stay and relax.
April 7, 2013
Rated 4 out of 5 by KAM172 Great service.
Nice place. It is not on the beach although it looks like that in the brochure.It is across a 4 lane busy street. The hotel is beautiful and the staff is excellent.The rooms are clean and comfortable. There is a free shuttle to downtown Key West. All and all.....great stay.
February 10, 2014
Rated 4 out of 5 by Jmnovy Wonderful stay
\this is a great place to stay. The room was clean and very nice. Hotel staff was very informative and pleasant. It was a downtime for the hotel, but everyone was very nice. The bartenders Carolyn and Gail were very helpful in places to go and eat. Thank you. I will be back.
September 22, 2013
Rated 4 out of 5 by DJ01 Great location. Quality rooms.
The hotel is located minutes from the airport and right across smathers beach. Going to and fro between the beach and the pool was very convenient .. The room was spacious, well maintained, and comfortable. Quality of drinks need an improvement.. But overall a great hotel..
May 27, 2013
Rated 4 out of 5 by Steve621 Great Hotel
Very nice hotel, just a couple of areas that could be improved on.
1) Some noise from room over ours one night
2) in room coffee maker had wrong coffee packets provided that did not fit machine and overflowed
3) Bath towels were a bit rough
4) in room safe did not work
February 10, 2014
Rated 5 out of 5 by JBKIM4 Great Family Hotel
We have two teenage daughters and this hotel worked great for us! Directly across the street from a great beach and a fabulous restaurant onsite. We will be back. Very quiet as well - away from the Duval Street crowd. Shuttle to and from Duval Street was great.
April 6, 2014
Rated 2 out of 5 by Never12 Stay
Staying at this hotel was definitely not worth the price! The room was I need of being cleaned, my allergies were so bad as soon as we were in the room and it was unberable! We had to leave a day early and go home than to be that uncomfortable. Go to different hotel!
August 18, 2013
Rated 5 out of 5 by Mike23232323 Great Hotel
Everything was great. Only issue was they offered a shuttle to the other side of Duval Street but there was always more people wanting to go on the ride than seats available.
July 7, 2014
Rated 4 out of 5 by Tessie Music
The hotel was comfortable and clean. The staff was courteous and helpful BUT the relentless music that was appropriate for a teen age hang out permeated the facilty. There was no place to hide from the heavy beat and shrieking vocalists. It was a major detraction.
February 23, 2013
Rated 4 out of 5 by cloud My first key West!
Staying hotel was fine!
I got upgrade to ocean view room!
Room was ok except WIFI wasn't working and room phones are not working!
Hotel next to beach but beach was not beautiful!
If you wanna see better beach you should go up!
Hotel shuttle bus was good!!!
January 30, 2014
Rated 5 out of 5 by Mjjet Vacation in Paradise
Hotel met all expectations, and even though we were 2 miles from town, the van service handled our needs. Food and beverage service was really good, and pool area was nice. Had a beach across the street with parasailing, and othe rwater fun.
May 11, 2014
Rated 2 out of 5 by Babs Disappointed
Room was not very clean, rug and chairs had stains. Found hair on the bathroom floor. Ants around the coffe maker. Pool was very crowded, no lounge chairs available. Ther were some but they were broken. Grounds were well kept, should spend more time on the rooms.
February 20, 2013
Rated 5 out of 5 by mcf872 Great stay
Staff and hotel were great!
August 6, 2014
Rated 5 out of 5 by Rocky008 Exellent Hotel
Sheraton Suite Key West is far from the center of Key West but you don`t have to worry. Shuttle Service is available to access Duval St. or Mallory Square. Room is large enough and clean. Staffs are friendly. Pool is cool. I really enjoyed the four nights stay.
August 19, 2012
Rated 4 out of 5 by JKC3 Generally a good value in KW
Everything was very good except the WIFI, which had constant problems. Don't plan on eating there, very average, but then again you're in KW so finding a good restaurant is easy. Very clean and well kept. The beach across the street is likely the best in KW.
October 12, 2013
Rated 2 out of 5 by RuthS This hotel didn't meet my expectations
Clean room, but at 7:00 am the noise outside was terrible it woke me. I asked to be moved to another room. The front desk was suppose to call me right back I waited, then recalled. I finally spoke to a manager and was able to get another room at 4:00 pm.
June 16, 2013
Rated 4 out of 5 by CG456 Great family weekend
If you are planing a family get away this is a great hotel, Pool is nice, they have decent food and drinks at the restaurant, room service was good too. the beach in front of the hotel is really nice and quiet. for what we were looking for it was great.
November 28, 2012
Rated 3 out of 5 Vacation with family
Very disappointed with staff at check in
Zero recognition with SPG
Responsiveness is far from poor
Maiming speaking of the front desk staff
Pool staff fair
Resturant staff very friendly
Room staff very effective
Would have second thoughts staying again
September 3, 2012
Rated 5 out of 5 by FM27 This hotel is convenient and comfortable
The hotel has a great location to the airport and beach. The hotel provides a schuttle to and from the Duvall Street music and nightlife scene. Good fitness room. The beds were very comfortable. We slept very well. The staff was helpful and courteous.
October 22, 2013
Rated 5 out of 5 by swimmers Great stay
The General Manager-Bob Grossman is an honorable and first rate gentleman. We always enjoy the quality of Starwood properities. This stay was exceptional thanks to the GM and the staff.
June 20, 2014
Rated 5 out of 5 by brad more than average key west hotel
Sheraton never disappoints. The room was perfect. Love the separate bedroom away from the living/couch area. Everything was clean and the staff was on point and helpful, especially at the pool and breakfast. I like the perk of the $5 hotel coupon!
May 2, 2013
Rated 5 out of 5 by HighMaint1 Friendly and Helpful Staff!
We had a wonderful stay for my husband's 50's birthday celebration. The shuttle service picked us up from/to the airport and took us downtown. There is no need to rent a car!
The suite is spacious with large size bathroom, beautifuly decorated.
January 22, 2014
Rated 2 out of 5 by Dan38 Not Cool!
Bathroom got clogged; had to go to a 24 hr store to get a plunger to unclog it! That was not fun. While checking out, we mentioned our ordeal...they didn't seem to care much.
Rooms were not ready till 5PM..so had to wait in the lobby for 2 hrs.
July 15, 2012
Rated 5 out of 5 by jteam We enjoyed this hotel
My husband, adult daughter and I enjoyed staying at your hotel. The king bed and the rollaway bed were comfortable. We especially enjoyed the large bathroom that was nicely appointed. The microwave and refrigerator were used daily as was the coffeemaker. My daughter and I used the fitness room where we used the treadmills, free weights, exercise ball, mats and bike. Bring something to listen to because you can't see the TV. We ate breakfast at the restaurant. The omelets and breakfast croisants were delicious.
We also spend time at the pool. There are towels available and the pool was very clean. We used the shuttle service extensively to travel to Duval St. It will save you time and money, but you must reserve
early each morning for a seat. Each shuttle only transports about 12 people
and fills quickly. The hotel is also across the street from a beach. We enjoyed walking there. In the morning my daughter would jog along the path next to the ocean. The hotel is on the quiet side of the island and gives you a break from the crowds on Duval.
November 15, 2012
Rated 5 out of 5 by Tuyet Everything is above expectation
We should stay here more nights if Key West is in our trip plan . Recommend this hotel to everyone love to visit Key west.Definitely go back and stay here.
July 2, 2014
Rated 5 out of 5 by Tessie Great location, facilities and service
This was our 4th stay at the Sheraton Key West and it continues to be a wonderful experience. Location, across from Smathers Beach, facilities, free parking, free shuttle bus, great food and professional, helpful staff will keep us coming back!
July 13, 2013