Rated 4 out of 5 by DiDo13 Great location and great staff
A really beautiful hotel and the staff could not have been more accomodating. We enjoyed our stay and would go back to the hotel again. The room was a very long walk from the elevator and there was only a single easily available plug with which to charge cell phones and computers
September 1, 2013
Rated 1 out of 5 by TBMB Underwhelming.
Very disappointing for such an iconic building in a fabulous location. Room facilities were basic although had a large & comfortable bed with good quality linen. Shower over bath impractical, bath badly chipped (shame for such a lovely original bath). Tea tray had to be ordered & then very basic (i.e. sachets & no biscuits), one small complimentary bottle of water between two people - not good enough. Corridors & reception area stark with no styling - no luxurious furnishings or artefacts as you would expect of a 5 star hotel. However,in contrast the Palm Court room was beautiful and wonderfully furnished. Bar staff unhelpful & curt. One reception staff member unhelpful in dealing with points raised on checking out. This hotel cannot be compared to the other five star hotel next door where we stayed the night before. Apologies for being negative, but it is representative of our disappointment in our stay.
August 31, 2012
Rated 2 out of 5 by Atlanta311 Very dated
Elevators were jarring, stopped unevenly on floors. Plugs in the room did not work well. The lights in the gym shut off in the middle of my workout.
September 25, 2013
Rated 2 out of 5 by chmeasasry dissapointed
I was very dissapointed in the room this hotel first gave us. There wasn't even enough room for us to have a meal brought up. We had to barely set on the bed to eat a late meal. The shower was a nightmare to get in and out of. Especially for my husband that has a medical problem. Next morning we requested a room with a walk in shower and was transfered to a much better room.
December 12, 2012
Rated 3 out of 5 by Dean Hotel beautiful Internet in the dark ages
Beautiful hotel. Suite was wonderful. Staff excellent but need training on spg benefits. Took 20 minutes for them to fix my bill
Internet in the dark ages. Definitely not business standard. Was the same for 3 days so not just a gliche. 1mbit download and 0.1 upload. Even emailing almost impossible. Let alone web access. Luckily it was the weekend so I had less work to do.
March 10, 2013
Rated 1 out of 5 by MarioSFO Avoid if you can
A few years ago, this property was amongst the best SPG hotels I have the pleasure of staying. I spent over 100 nights per year at SPG. Their member recognition during check in was impeccable, their rooms nice, their staff, from reception to the house keeping crew along with room service and the restaurants were as good and dedicated to excellence as the best properties in Asia, and then 3 or 4 years ago it all went down hill. My best guess?! Management changed and people stop doing their best to simply focus on doing nothing. Probably an emulation of management. I traded SPG to another chain where I also enjoy the highest membership level while in London and waited patiently for this property to return to a normal and expected SPG service. I booked this hotel again hoping that after these short years they would have changed the management and things would go back to the way I remembered. Unfortunately, it didn't, and in fact, it got worst. 1 - If you are a gold or platinum member, do not expect any recognition what so ever at reception. I do not believe anyone care. Even if you have your ambassador call ahead of time. 2 - If you need anything delivered to your room, make sure you call 24 hours in advance, perhaps if you are lucky, someone will remember you called 3 - If you expect a smile, a warm welcome either at the breakfast room or at the bar, that would be wishful thinking. Help yourself, they wont mind. I could go one, but I thing whomever reads this gets the picture. Interesting enough the only personnel that showed interest, dedication, professionalism and courtesy was the garage which turns out does not belong to the hotel but works with them. Hope this helps some people make the right choice while in London.
October 20, 2013
Rated 5 out of 5 by Mickie1963 Great location
Management was excellent and very accommodating.
October 2, 2013
Rated 4 out of 5 by Boltonian Real value for money
Our first stay in this hotel and we were very pleased with the whole experience.The staff were very charming and attentive and especial thanks to our chambermaid (room 310) from Lithuania who could not do enough for us. Other positives were the excellent sound insulation in the rooms, very quiet despite facing onto Piccadilly and the generous buffet breakfast.
May 24, 2013
Rated 1 out of 5 by SusieQSC Great location,sadly in need of update
I paid to upgrade to a suite and requested a view and an updated room. When the room was fianlly available around 4 pm. It was hot and the carpet was dirty. I was told the hotel was full and they sent engineering to check the AC. He returned with a filthy "new" filter which did not help. After dinner they sent another man who fianlly brought us a portable AC for the bedroom-no ventalation at all in the bathroom and the window was bolted shut. The AC never worked in the sitting room to the suite either. The portable was minimal at best and a nuisance. We were in room 101 which overlooked the roof and other people's rooms so we couldn't open the sheers. The huge tub drained so slowly gunk came back up in it-so grossed out we only showered-couldn't bear the thought of bathing in it. The only positive was the location was wonderful. This must have been a nice old hotel at one time but it needs serious help at this point.
August 29, 2012
Rated 3 out of 5 by Esme Decent but definately not 5 star
The hotel is in a good location, staff try to be friendly and helpful.
no tea/coffee facilities in the room. room fairly comfy but very old. Bathroom very badly laid out, has shower in tub so u flood the bathroom when u shower and you wet all your towels.Most 5 star hotels offer free wifi in your rooms but costly at this hotel. overall, hotel isclean and pleasant.
May 14, 2012
Rated 4 out of 5 by Op4leisure Pleasant experience
Initially concerned with the negative comments made by some previous residents, I was pleasantly satisfied with my stay in this hotel and the use of the Citrus restaurant. I especially found all the staff I encountered very professional and obliging to my needs.
August 27, 2013
Rated 4 out of 5 by Vwoods747 Location, Location, Location
The best central location in London, close to many of the sights you'd want to be able to visit. Near Green Park Station which connects to several important underground stations. I would like to thank the concierge for their ability to provide tickets , restaurant reservations, and general direction to al the sights. Hotel staff is very pleasant. See you soon.
September 6, 2012
Rated 3 out of 5 by Santafeguy Well located; could use some freshening up
The Park Lane, though acceptable, was not up to what I consider Starwoor standards. The room was in need of refurbishment; most midtown London hotels are wired for American and British currents. There is no outlet in the bathroom for the hair dryer...which is furnished. WiFi worked well. Any issues I raised were dealt with quickly. I would return.
June 4, 2013
Rated 5 out of 5 by Sid69 Recent Stay
This was the first stay in London for my wife and me. I cannot imagine we could have found better accommodations than the Park Lane Hotel. After the first night we were upgraded to a different room that we loved. The staff was very helpful, especially the concierge group. The hotel's location could not have been better. The weather, on the other hand, . . .
October 25, 2012
Rated 3 out of 5 by Nevertoreturn Unhelpful staff for Gold Member
What is the use of a Gold membership, when staff will not honour a complimentary upgrade.
I check in, was told the hotel was full, but an upgrade could be bought for 80 pounds per night. He number of stays to reach the gold level is quite pricey and this is my third time as a gold member I have not been offered an upgrade..the gold membership is not useful
October 2, 2012
Rated 2 out of 5 by David54 Great location, but ....
Hotel booked through agent's "secret hotels" on basis of location (which is great). Standard/quality of room and bathroom accommodation was however significantly below five star billing (even allowing for "secret hotel" discount) and was poor value for money. Music from New Year's eve function pounded throughout hotel well beyond acceptable timeframe.
January 7, 2012
Rated 3 out of 5 by Ztbaba London Visit
Location was perfect. Staff was not particularly attentive. No SPG recognition was made. In addition, we were celebrating our anniversary for which zero recognition was also made. We asked for assistance with internet set up and were automatically charged for 24 hours of service. Overall we still had a wonderful trip and hotel was sufficient.
May 17, 2013
Rated 2 out of 5 by Nadhim staff low responsiveness
This is my second stay in sheraton park lane during 2 months. In both stay staff welcoming and response to customers simple request were extremely under expectations compared to what we used to get in others sheraton facilities.
August 31, 2013
Rated 3 out of 5 by Cookie This hotel is 'tired'
The hotel is badly in need of a refurb, it's not 5 star, public areas good, staff very good, but rooms, oh dear..
We upgraded to an exec. room, to find, furniture scratched and old, bathroom been refurbed with lots of polyfilla by an amateur.
Ridiculous over charging for wi fi, come on it's a fixed cost and every thing charged is pure profit!!!!
March 15, 2013
Rated 2 out of 5 by lrt1 An old hotel
I picked this hotel because their staff said the rooms were air conditioned. However, upon arrival and checking in, I discovered that the air conditioning system is antiquated and lacks capacity to properly condition the rooms. The public spaces are not air conditioned at all. The hotel badly needs renovation.
July 19, 2013
Rated 3 out of 5 by Luci2792 Hotel has Pros AND some Cons...
We stayed with you during our last visit to London. but had some apprehension because the reviews were not wonderful. First, the location of the hotel is perfect. Green Park right across the way and the tube close by. Re: Room, spacious but dismal. We had expected to have a room with tea/coffee service, but did not. I found a card offering that service under a chair in the room on the second to the last day of our visit. Housekeeping was not thorough or the card would have been on the dresser where guests would easily see it. We are coming to the Park Lane once again on Friday, May 31 - Wed., June 5 (next week). We hope this time to find a more welcoming front desk staff, smiles at the very least would be nice. Re: Room, we have a reservation for
Classic non-smoking room. Can it please be cheerier, brighter and not near the lift? We both love London and look forward to our visits. The Park Lane is such a perfect location. Just do your best, please.
May 23, 2013
Rated 4 out of 5 by MrHyde Great location but...
Great location in central London. Nice property but don't expect much else.
No upgrade provided for Platinum service!
Even worse, try a room (520) immediately adjacent to the service elevator and you can imagine what it's like to not sleep soundly for nights.
The rooms are dated but clean. The bathrooms are tiled and cold.
Average at best.
February 21, 2013
Rated 1 out of 5 by HBIII Serious need to move to 21st Century!
OMG, separate faucets for hot & cold water?!!!
Rubber Plugs for sink and tub?! Augghhh! I'm all for charm, but this is dysfunctional. Public areas are very nice, but rest needs serious update...esp. bathrooms and floors (squeaky, lousy carpet.).
August 23, 2013
Rated 4 out of 5 by GSL1 Upgraded room
I paid for the upgraded room to get the walk in shower. I was a bit disappointed. My room last year was at least 1/2 again as big and there was lots of counter space in the bathroom. This room has almost no counter space which is an issue for two ladies traveling together.
Location excellent and the staff very helpful!
June 28, 2013
Rated 4 out of 5 by june2007 Great place - wonderful location
You can't find a better location than the Park Lane. It's centrally located and very near to the Green Park tube station, which provides easy access to most London destinations. While not a new property, this hotel has plenty of history and comfot as well. Expect great service, comfortable rooms and only a 5 minute walk to Buckingham Palace!
November 10, 2011
Rated 1 out of 5 by Dalmike Awful
There was no water bottle in the room even though I had gold standard. The Internet was AWFUL. The price was rdiculous and the staff was rude.
September 14, 2013
Rated 2 out of 5 by DisappointedLHR Dissapointment - Face Lift Needed
Location is the best feature of the hotel.
The public areas of the hotel looked nice , however the room needed to be revamped badly. I was upgraded to a suite and was dissapointed. The room had a mish mash of furiniture and decor. It needed painting at a minimum.The toilet ran all night.
A very ordinary breakfast was not value for money.
May 29, 2012
Rated 4 out of 5 by StephenMB Decent stay between Xmas and New Year
Only odd thing was 11 pm room service delivered a request for Smoked Salmon and Cream Cheese sandwich as Smoked Salmon on melted cheese toast three decker. Tasted OK and too late to change so I ate it!
Also request for checkout extension to 2pm was only able to be given to 1:30pm. Again, not worth arguing about but seemed a little mean.
January 1, 2012
Rated 2 out of 5 by PP71 SPG recognition
Maybe it is my mistake but I was surprised to hear that I couldnt earn points because the room has booked through an internet travel agent. Actually this is the first time I heard of this. At Sheraton Park Tower, this has never been an issue. I dont understand this policy actually. Are you penalizing internet and travel agencies?
April 10, 2013
Rated 4 out of 5 by Richmon Centrally located
We enjoyed our trip to London and the accommodations at the Park Lane. It was centrally located, close to shops, restaurants, theaters, etc. Staff especially, concierge was extremely helpful and courteous. Room was on the street / noisy side and should be refurbished.
August 5, 2013