Sheraton Birmingham Hotel

  • 2101 Richard Arrington Jr. Boulevard North
  • Birmingham,
  • Alabama
  • 35203
  • États-Unis
  • Carte

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Rated 3.4 out of 5 by 646 reviewers.
Rated 1 out of 5 by Yellow Water = BAD SIGN This hotel was a huge disappointment. The water in the sink, toilet and bathtub was yellow/brown the first time we used all of these and for one of the people I booked a room for, her water was this color for all four days we were there. The water pressure in the shower was practically non-existant. The water in my shower, sink AND toilet was scalding hot. The remote control for the tv was broken. The registration clerk upon check-in was extremely rude. I hope I never have to stay at this hotel again. May 6, 2013
Rated 2 out of 5 by Unsatisfactory Room was not clean, didn't feel clean for the price, room service was sub par for the price, TV in room damaged, AC made noise all night long. May 6, 2013
Rated 3 out of 5 by Average stay Hotel was ok. The room was nice; bed was amazingly comfortable. The plumbing in the hotel definitely needs some work. In the PM, the sink faucet only produced warm water and in the AM it took a while for the warm water to heat up in the shower. The coffee machine in our room didn't work but at least the hotel provided free coffee in the lobby. May 6, 2013
Rated 5 out of 5 by Great night sleep! The bed and pillows were wonderful! To have that many rooms, it was very quiet. We had a room with glass overlooking the downstairs and it was nice. Breakfast buffet was really good. The entire staff was friendly. Perfect place to stay when going to BJCC for an event. May 6, 2013
Rated 3 out of 5 by Nice Folks - But Grossly Inefficient Concierge folks were very helpful and friendly. But every other experience was with poorly trained staff. One day my room was only half cleaned. The floor supervisor obviously did not inspect after her staff finished rooms. May 5, 2013
Rated 4 out of 5 by Not consistant I travel every other week and have stayed here since april. I always ask for the green choice. Sometimes I just get it other times I don't get it without turning in the ticket. The last 4 times I have always drank all the bottle water that was left. This past time I was charged $3.00 Sometimes they take all my towels and wash clothes even though I requested the green choice. Sometimes I get shower gel and sometimes I don't. Just be consistent. May 5, 2013
Rated 2 out of 5 by Could have been great, but wasn't Toilet would not flush, had to call maintenance 30 seconds after arrival. Staff was unfriendly. Had to take cold showers at 8am because we did not have time to wait for maintenance again. May 5, 2013
Rated 5 out of 5 by Unbelievable Staff and Attention tonDetail I can not say enough about every staff member at this hotel. They made a very difficult trip just a true pleasure to come back to the room each day and night. Everyone from valet, to the front desk, lobby bar and restaurants made it a point to call me by name and that shows attention to detail. I will be staying again soon and anytime I am in the area this will be my home away from home. Thanks to everyone. May 4, 2013
Rated 2 out of 5 by EMS I truly enjoyed the services rendered by the EMS group. Johnny, Ethel and Tes was more more present than my CSM from the Sheraton. They were there night and day. I thank all three of them and they are a valuable assets to the Sheraton Birmingham hotel. May 2, 2013
Rated 2 out of 5 by Valet Parking Didn't relaize until I returned home but Valet scraped my front bumper. I wondered why they were not helpful getting all of my bags in my car..... May 2, 2013
Rated 5 out of 5 by My recent stay in Birmingham A great staff of professional folks that did everything possible to make my stay a great experience. April 28, 2013
Rated 2 out of 5 by Needs Updating This property is conveniently located in the downtown area and is attached to the convention center. However, it is in need of being brought up to date. My room was not very comfortable nor inviting. We chose to be other places only to return to the room when we had to. It was a double that should have been a king. Two beds made the room cramped and you only had a small path to walk. A single king size bed would have made the room much more comfortable. No refrigerator was in the room of course, due to there was no room for one.. I am in doubt that this large property was sold out and I was told there was no way to switch to another room. When checking out, 200+ middle and high school students were in the lobby trying to check in and there was only 2 people working the front desks. It was approximately 11:00 am and the sign plainly says that check-in is at 3:00 p.m. I had to wait several minutes just to check out. NO sense of urgency was displayed to assist those who were checking out. April 26, 2013
Rated 5 out of 5 by Outstanding as Always Overall our stay was outstanding as always. The staff and service was impeccable. I was just a little disappointed in the foods available in the club lounge as well as the short and combined service times; the choices were the most limited I have yet experienced at any SPG hotel and at all the other places I have been a guest of the evening service hours were split between Hors d'œuvres and drinks and deserts after. Nonetheless, I was made to feel comfortable and like an honored guest; thank you! April 26, 2013
Rated 1 out of 5 by This hotel has a great outer look The hotel looks good from the outside and the lobby but the rooms need great improvements. The guest room we had the misfortune of staying in was very uncomfortable. The room had two full size beds, a table, a desk and a 4 drawer cabinet as well as a office chair. This was way to much for the room and because of all of the furniture we could not move around without being on top of each other. I was very surprised by the size and style of the room and suggest major changes immediately. Now lets talk about the bathroom which was no better and the shower was the worse I have ever experienced. The water pressure was awful it took forever for the water to get hot. For the price I expected the rooms to be spacious, the beds to be comfortable and the bathroom to be much larger. I would be more than happy to offer suggestions for improvement such as: clean carpets in halls, lobby and rooms. I would suggest to clean the furniture in the rooms and there needs to be more plug in. The ice bucket in our room was not only dirty but it also leaked and each moring the tray was full of water. Also to add more hazards the one plug in we could find was over the leaky ice bucket which was very dangerous. April 25, 2013
Rated 1 out of 5 by Sheraton Birmingha I was overcharged for my stay. When I arrived the room they sent me to was not cleaned. It took 1 hour to receive keys for another room. I arrived at 8:30 so it was unacceptable that late in the evening to wait for 1 hour. I have called and left several messages about my bill. It has been 3 days and I have not had a call back. April 24, 2013
Rated 3 out of 5 by This Hotel Needs Some Improvement I was shocked to find that there was no refrigerator or Microwave in the room. My tub had an issue that the staff fixed immediately. So your staff was very good. Our organization was considering the Sheraton Birmingham for a future convention, but I don't believe that's going to happen. No mints on the tables in the meeting rooms. There's got to be some complimentary services. April 24, 2013
Rated 4 out of 5 by Hotel Location Great Convenient to conference location April 23, 2013
Rated 3 out of 5 by Disappointed Beds were good, shower was weak. Price did not commensurate with accomodations. Bell carts should be available for customer use - especially on Sundays. Pool was down and never was made aware of it at booking. Having to pay daily for wifi was totally unacceptable. carpets in hallways were stained. April 22, 2013
Rated 1 out of 5 by Bad Experience I was at your hotel for a convention on April 19-21. When I arrived the lady at registration was very rude. I spoke with a manager and he took care of that. On Thursday night 2 doors down from me a dog barked all night. On Friday night a group of teens next door played and screamed all night. I called security twice and it did not stop. It went on until 4:45 in the morning. Then the dog started again on Saturday evening. I called security again and they came up and checked it but it did not stop. Then I was told that breakfast is $24.95 a person, that was ridiculous. The room was very nice and clean, but my stay was miserable. April 22, 2013
Rated 3 out of 5 by Was just okay :( The hotel & room were very clean. However the problem I had was that there wasn't any carts to load your luggage. They made you use the bellhop. The check in desk staff wasn't friendly except for one gentleman. They allowed the other guests( students) to be loud, yelling, and running in the atrium which all the rooms overlooked. This went on ALL hours of the night. Also, there was a problem with the water turning scolding hot without notice and my lock on my door was literally coming off which took 5-10 min to get in each time. Had my company not paid for my stay I would have requested a refund. April 22, 2013
Rated 4 out of 5 by One BIG drawback In general, I loved the hotel - it was clean, the staff was wonderful, and the room was great. HOWEVER - I was not warned when I booked (over the phone) that the same week as I was there (for business), there would be 1,000+ high schoolers there for a convention. The result was that from early in the morning until 1 or 2am, I heard high schoolers screaming, running through the halls, yelling across the atrium, and generally acting like children. Kids will be kids, but I was there on business and it made it difficult to sleep at night, or even to get work done in the evening as it sounded like there was a circus outside my door. The group of kids had FAR too few chaperones and kids were out of control. Good customer service would have been to warn me that I'd be there the same time as this group (a chaperon told me they'd booked almost a year in advance) and to recommend I stay at the connected Westin or another hotel. April 22, 2013
Rated 3 out of 5 by Guest Room When my daughter and I entered our room, we ordered room service, and began to get ready for bed. As I was walking to the phone I stepped om a wet spot on the carpet. My daughter stepped on another wet spot. All in all, there were 3 spots. The smallest of the spots dried over night, but the other two only dried some overnight. The next morning, I went to the Concierge, he contacted housekeeping, and someone came to dry the spots. That was satisfactory. That night, I went to turn the light out next to the bed, and the push button got stuck. I pulled it out, but the entire light fixture shifted on the wall. I unscrewed the light bulb in order to sleep. This was a bit concerning because I did not want the light to fall on me during the night. This is the reason I rated the stay average. April 22, 2013
Rated 1 out of 5 by Worst experience in a Sheraton ever I have been going to starwood hotels for 15 years. Mgrs in the past have always been sympathetic if I ever had a problem with any area with the hotel. Ie. check in , a.c heat. Etc. I had a horrific experience upon checking in. It took me 2 hours to calm down. I informed the mgrs. Assistant mgr.. She could not care less . She gave me lip service about how she'll take care of me when I come back. Does she really think I'm a dummy. This experience with how I was treated by mgrs. gave me a very poor taste in my mouth as to staying in any more sheratons. April 19, 2013
Rated 2 out of 5 by Due to the design of this hotel it is noisy On my first night the guests in the adjacent room were loud and disruptive, inhibiting my sleep. On my second night in the hotel, a large group of young students were extremely loud in the atrium area and disrupted my sleep. Security addressed the problem quickly on the first night. With a large contingent of business people in the hotel, the service for breakfast was sluggish and took too much time. April 19, 2013
Rated 1 out of 5 by Never again This hotel is aged and it's time for work to be done to keep loyal guests. The room was poor at best with mold in the shower , loose ceiling tiles and overall aged contents. I am a LOYAL SPG user but will not stay at this hotel again, and i'm in Birmingham monthly on business April 18, 2013
Rated 5 out of 5 by vacation I must say that the staff was the most friendly professional group of people we ever had the pleasure to stay with.....they made every moment a true pleasure. You should be very proud of everyone of them April 18, 2013
Rated 4 out of 5 by Wait times too long I was recently there for a conference (SCOLT) on the 11th, 12th, and 13th of April. My first "problem" was that even though I had a Do Not Disturb sign hanging on my door, a maid entered without knocking while I was preparing my next presentation. The second was checkout. I was to checkout at noon but needed to ask a specific question about my charges. I waited in line at checkout for 22 minutes. There were four people in front of me and approximately 20 people behind me waiting to checkout. There were only two clerks. If traditional checkout is at noon, there needs to be more than two employees. When I left to retrieve my valeted car on Saturday afternoon, I waited for 24 minutes to receive my car due to some type of traffice jam near the civic center. April 18, 2013
Rated 3 out of 5 by Overpriced for the quality I was attending a conference & was disappointed in the quality with regards to the price I paid. The staff I interacted with were nice. I did not however like the fact they lied to my colleague. I booked a room last minute because one of our presenters dropped out. When we talked to admin about getting conference rate due to the nature of the booking, they claimed I booked through Orbitz or something like that. I had my print out where I booked through the Sheraton website that was linked to the conference website. Just say no but don't lie about it. There were also problems with hot water, air conditioning, & the keys working. I was also appalled at the lack of reasonably priced food around such a large hotel. When you're on a budget & a tight schedule you may want to pack your own food. Needless to say, the hotel is overrated & overpriced. April 16, 2013
Rated 3 out of 5 by BAD EXPERIENCE We arrived at hotel around 10 PM, went to our room and found it had not been cleaned from the former tenants. Called the desk, went to the lobby for coffee to await the cleaning team. restaurant provided free coffee. went back up and room was still not clean. Lady came and cleaned it while we sat in the room and waited. She called for our luggage to be brought up - but it never came. We called back and eventually they brought it. It was around 1:15 AM by then. Not happy. They put a card with free breakfast cards in it under the door. No where to eat breakfast in a hurry the next morning when we had to be in the arena by 7:15 AM. When we checked out, we had to wait half an hour for our valet parked car. Not happy!!!!! April 16, 2013
Rated 5 out of 5 by Great front desk staff I stayed at the Sheraton for the Regional VolleyBall tournament. Very convenient location. One person that stands out the most was Cayce Sailing. He worked the Saturday night shift at the front dest. Very pleasant and super helpful!! Thanks again Cayce!!! April 15, 2013
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