Rated 4 out of 5 by PeterVIP Perfect Family experience
Totally 5 star experience in a four star hotel. Sheraton Lake Buena Vista isn't five star like the famous ones, but the experience is 5 star.
Bianca worked with us for weeks before arrival, and made sure we were treated like VIP's. The family suites were perfect for families, the breakfasts were great, the pools and hot tubs were excellent,, but the staff steals the show here. ALL outstanding. Beyond 5 star. ALL of them.
Get family suites if you have kids. Sixteen of us had a wonderful famly vacation. You will too.
November 30, 2013
Rated 5 out of 5 by Canadians I was impressed with your hotel
My daughter and I booked 6 nights at your hotel and had a great time. The room was very clean, and the staff(Michelle ) and her team, were very accommodating . The support staff including the cleaning staff , the valet guys were so friendly that it made staying at the sheraton a pleasure. Also the restaurant was amazing. We recommend the tuna, and the salmon for supper. It is centrally located so while we had a car, you didn't really need one as the hotel is in close proximity to several restaurants. Thanks once again .
June 26, 2013
Rated 5 out of 5 by KLave32 Family Orlando Trip
We had a wonderful stay at this resort and it became our little haven for relaxation and comfort after visiting all the tourist spots. The room size was lovely as well as the property itself. Wished I would have packed a swimsuit after I saw the heater water park area. But what shined the most on my trip was what I found in the loss prevention department. Upon arrival to the airport I discovered I left my laptop computer in my room. I contacted the hotel immediately and Luis in Loss Prevention was right on top of the matter. He shipped it to me next day air mail, gave me the tracking number and called again to let me know it was shipped. He is a true asset to this department and his compassion yet professionalism truly outshines my over all experience of this trip.
November 22, 2012
Rated 1 out of 5 by kthkeith Poor access to hotel
My room was in building 3 of the hotel. Access to the building itself is awkward at best. Small entry ways. Not enough room for more than 2 people to stand and wait for the elevator. One of two entrances is also a delivery entrance. I found my having to compete with cleaning people in the morning. The power went out in my room one of the nights. This building is also too far away from any of the business amenities, wifi service is also poor in this location.
Lastly the hotel is not charging $10 to receive UPS packages.
July 12, 2013
Rated 2 out of 5 by Tpa2 Doesn't live up to Sheraton standards
The wifi in the room didn't work. Technical support was suppose to have engineering come check it out and they never did. The front desk never answered the phone when I called. The toilet ran all night but since front desk wouldn't answer no help was sent. The wait to check in was ridiculous not enough staff. I was put on the 1st floor with a door that opened to a busy parking lot. I felt like I was in a motel not a hotel. This is not the experience I'm use to having with spg hotels.
February 13, 2014
Rated 3 out of 5 by Mark111 This hotel is convenient to Disney.
I have used this hotel a number of times for its convenience to Disney. I did have issues checking out this time. Check-out is at Noon. We were late getting in the night before (Magic Kingdom was open until 1 AM). Went to get breakfast before they closed at 11 AM expecting to leave before Noon. When we got back to our room, cleaning had came in and actually put some of our things away in drawers. My son got concern about his iPad and my wife missed getting her flat iron. We think it must have been put in a drawer. Then, they try charging us another day because the cleaning people reported that we were still in the room. Remember, this all happen before the Noon check-out. I tried to checkout online thru the TV but couldn't so we just left since the front desk was so far away.
December 4, 2013
Rated 5 out of 5 by Katelyn23 I adore this hotel!
It was my first time in Orlando, and it was my good friend's 23rd birthday so we were there to go to Disneyworld! The beds were heaven, and the staff was INCREDIBLE. So quick and attentive and sincere, you could tell it really was their pleasure to help you! The grounds were beautiful, the waterslide was awesome, the bartender, front desk agents, and housekeeping were super helpful. I also love that we got to buy our tickets at the hotel, definitely helped us out! Thank you Sheraton LBV. I will definitely be back!
August 24, 2013
Rated 4 out of 5 by Doug2062 Great family hotel
This hotel is located in the hub of the theme parks and has 2 heated swimming pools and 2 hot tubs. There are lots of activities for kids, including a movie by the pool every night.
April 22, 2014
Rated 4 out of 5 by Sue19465 Visit in March 2014
Overall I would rate this hotel highly. There were a few things that annoyed me. Our maid, whom we tipped, did not replenish the coffee, soap, shampoo, etc which I found annoying as we did use those daily. Also we took the shuttle to the Disney Park and the driver told us where he'd pick us up. We planned out day around the pick-up time and we went to where the driver told us he'd pick us up (where he dropped us off) and it was the wrong location and the bus came/went without us. When we called he said it would be another half hour or so so we spent $25 on a taxi back. The next day we drove ourselves. That was annoying. Plus the drinks at the pool were very pricey but I suppose should be exected. Otherwise the staff were welcoming and the pool very nice. I would say the location gets the highest praise as you can walk to many things in the area.
March 11, 2014
Rated 3 out of 5 by Lisa79 This hotel has good location
the front desk staff were amazing,
The pool bar/resturaunt staff were awful. they were unattentive. It was difficult to impossible to get their attention for service at the bar or pool side. Our cheer group has stayed at the hotel for years and have never experienced such sub standard service. that would be one reason I hesitate to recomend the hotel. i know we are a large group but your kitchen staff know we are coming months in advance and should be prepared food and service wise to accomodate our needs.
March 12, 2013
Rated 1 out of 5 by LIlluke Disappointing
The hotel has recently been upgraded with newer emenities. If you are looking to rest after long days in Orlando you may want to look elsewhere. The beds were very comfortable however the music never stopped playing outside around the pool throughout the night. The volume would randomly get louder and then lower. A party across the hall also went on throughout the night with yelling and loud music. A call to the front desk did nothing. They acknowledge that they know who it was but did nothing to stop it.
October 30, 2012
Rated 4 out of 5 by Chip66 Nice but security concerns
Room was clean, staff was very helpful. Jason was very nice, but maybe understaffed. None of the card readers worked to prevent access into our building. You sign out towels by providing your name and room number. Anyone could look and charge things to your room or know where you are staying. The activity's at the pool for the kids cost money which is not told to you in advance especially since you pay a resort fee, was disappointing. Rented a cabana which was nice but very small. hard to watch the T.V.
April 1, 2013
Rated 5 out of 5 by Jessnac Always meets and Exceeds my expectations
This was my second time to this hotel and all I can say that I can not ask for any better stay. All was great, staff exceeded expectations and is very friendly. They were also able to upgrade my room even with a very high occupancy, so Thank you to the staff and very special Thank you to Gil Reyes Resort manager. I would recommend this hotel to anyone that is visiting Orlando, family friendly, minutes away from Downtown Disney, Disney parks, Sea world and Malls....great lcoation and wonderful staff.
November 6, 2013
Rated 4 out of 5 by AC0808 Lake buena Vista Stay
This was a nice place. However, as we have had a week of staying in different Sheratons I think the price is too high.
April 21, 2014
Rated 5 out of 5 by Durancitos17 Thank you!
My last experience with a Sheraton hotel made me wonder if I would ever stay at a Sheraton again. The SPG representative convinced me to give the brand another chance. I'm glad I did. This hotel was wonderful. The room was quiet, clean and relaxing. I was recognized and respected as a gold member. Room service was prompt and efficient. Thank you for changing my mind of what it is to stay at a Sheraton.
March 19, 2014
Rated 2 out of 5 by Thall22 Sleepless Night
At 12:50 am I recieved a call from the Bell Hop telling me that my car lights were on. I immidateely dressed and walked to the complete other side of the hotel to find my car was fine. When i asked the front desk who called me I was told "it had to be a crank call". The caller had my name and color of my car...it was not a crank call, I insisted The front desk person (male) walked outside to question the Bell Hop. They admitted to calling me. When i told them my car was fine, they somewhat arued with me on where my car was parked. After proving to them they called the wrong room I received a lack lust apology, at best. Needless to say we had a sleepless night after that drama! I recommend that your staff make note of a tag number if they are going to make calls in the middle of the night.
December 24, 2012
Rated 4 out of 5 by SugarJ59 Great Hotel, great location!
Great location right near Disney. Huge rooms, great staff. I would highly recommend.
April 21, 2014
Rated 4 out of 5 by KE45 Wonderful room, unsatisfactory Disney shuttle
Everything about this hotel was wonderful except for the shuttle service to the Disney parks. The shuttle had inconvenient, erratic pick-up and drop-off times and sometimes the last pick-up at the parks was well before they even closed. The buses were dirty and extremely overcrowded (many times there was standing room only). If Sheraton could get the official Disney shuttle service or another service that is more frequent and better quality, I would have no reservations recommending this hotel.
October 17, 2012
Rated 5 out of 5 by RegMerc Birthday Weekend
For my weeking birthday, we decided to stay at this hotel so that we can go to Disney. Elizabeth, the lady at the front desk was very professional, and friendly. After checking in, she did not charge me the resort fee because it was my birthday. That was very nice of her. The staffs were very friendly, specially Elizabeth. My birthday weekend was a bit better due the treatment and attention I got from her in regards to making sure that I was happy and relaxed.
I definitely recommend this hotel.
October 26, 2012
Rated 5 out of 5 by Dee7447 Great stay
My stay was great, I really love that check out is not until noon, The pool was great so relaxing. This will be my place of stay from now on
April 18, 2014
Rated 5 out of 5 by Path Comfortable Stay near to Disney
We stayed for three nights at Sheraton Buena Vista on our daughter’s birthday treat in Disney. The hotel is very close to Disney and lots of restaurant option nearby. The hotel seems to be newly renovated and it looks great. We really enjoyed the pool and the ambiance inside the hotel. They have hot breakfast with lots of options. The room was spacious with comfortable bed. Internet wifi was free and $10 parking per night was among the lowest I have seen as compare to some of the other hotels.
October 10, 2012
Rated 2 out of 5 by deb1 extremely loud hotel
While this hotel has a convenient location, getting to it is a pain because of so much traffic congestion. This is the 2nd year we've stayed here, and this year our room was along the front of the hotel -- streetside. The traffic noise all night long was ridiculous -- drag racing, sirens, honking, you name it. While the room was nice (why don't they put a refrigerator in their rooms??), it was not a nice restful/peaceful stay. Also, over 3 days, our room was never stocked with wash clothes.
March 28, 2012
Rated 2 out of 5 by Paula47 Did not meet my expectations
I was disappointed with the room not being ready at the check in time of 3:00 p.m. We had to wait for 2 hours and had to ask repeatally for an update on the status of the room. The lady at the front desk offered a discount on the room for our inconvenience but when I received the checkout documentation under the door on the morning of our check out date, no discount. Also, this was the Executive suite, the best room available, and it was the only room without a balcony. Disappointed again.
February 25, 2013
Rated 5 out of 5 by Travelingman57 What a transformation!!
This hotel was recently remodelled and what a job they did! If you remember the old Safari forget it! This place is first class from the Valets to check out. Rooms are clean and comfortable. Staff is always responsive to any of your needs.
I went from NOT staying at the old Safari to always staying at this property when in Orlando!! Check it out-you'll be happy you did!
Kids will love the pool and slides!
March 10, 2014
Rated 5 out of 5 by Vivilac Warm & Friendly experience
We stayed for the Sales Rally and I was wowed by the friendliness of the staff. Becky at check in and throughout our stay was fabulous. Patient, kind and spunky :) I am sure she was under a tremendous amout of pressure from the Sales Rally and she remained cool, collected, efficient and personable. Must be all the coffee.
Jacob, the bell attendant was great as well.
My family members are all coming to Orlando in June, this time not work related! We will see you in 2 months!
February 28, 2013
Rated 5 out of 5 by GeoG Great Hotel close to everything
I have stayed at this particular location several times. The staf is always friendly and helpful. The hotel is great for families as well as business or just a couple traveling. My partner and I have stayed here because of its proximity to the parks, highways and the property is great. The rooms are huge with bunkbeds which is great since we usually travel with our nephew and other family members. The pool area is really great with a nice water slide. We will be back next month again.
October 8, 2013
Rated 5 out of 5 by Tania36 Great people!
Thi hotel has fatastic people working there! I was leaving the hotel to go to the airport once my stay was finished. The hotel called us a cab and as soon as I got to the airport I realized Ieft my phone in the cab. I called the hotel and they found the cab driver, and ended up overnighting the phone to me! They were extremely helpful and even called me the next day to make sure I got my phone. A special thanks to the bell desk and loss prevention (Luis for helping me out!! THANKYOU!
December 19, 2012
Rated 5 out of 5 by Sarasota69 Exceptional Staff - Nice Amenities
The exceptional staff at this hotel made our one night stay a wonderful experience!The reception we received was fabulous --did everything in their power to make us comfortable, cared for and happy thoughout our stay! The pool area is relaxing and enjoyable. Very adequate workout area. Small restaurant, but nice staff and decent food. Our room was only partially renovated ... but, as picky as we are, we were very happy with it. Overall, though, the STAFF made it an exceptional stay!
May 22, 2012
Rated 2 out of 5 by MamaCindy7 Prepaid in advance - got there and had no room
I absolutely love SPG hotels. I chose this hotel for that reason. I prepaid for my room weeks in advance (the total payment) and when we arrived my room was not available. How can you pay in full in advance for a room, and then that room not be there? We were up til 4 a.m. trying to find a room. They put 5 of in a room with 2 double beds, and then had the gall not to reimburse me for the night that we were supposed to be in the suite. And, I have received my SPG points for the stay.
September 11, 2012
Rated 3 out of 5 by mwestclearwirenet Physician assistant
I felt that the hotel mattress needed turning. The towels were dingy and appeared worn. The food was not that good, except for the oatmeal. The Cabana was over priced. The pricewas $70 - 90 for the day. None of the units were in use and there was no provision to rent for shorter periods of time. I spent time at the W in MIami and to rent space on the beach with an umbrella was a fraction of the cost. Was not that impressed.
However, the hotel was in close proximity to my meeting.
August 8, 2013