Rated 5 out of 5 by TerasMom Wonderful Staff
This hotel is wonderful. The staff was more than pleasant and addressed all of my needs. I was even impress with the friendliness of the people who cleaned the rooms. It made my stay very pleasant. I will stay here again when I am in Sacramento.
April 21, 2014
Rated 5 out of 5 by Stewarer Excellent Bed, Customer Service
Although the Sheraton Grand Sacramento Hotel King room did not come equipped with a refrigerator, staff were very responsive and sent one up right away. The bed linens, pillows and mattress were incredibly comfortable and of high quality. I had an excellent night's sleep!
February 6, 2014
Rated 3 out of 5 by Moni Great location and front desk staff
But the cleanliness of the room was not good. The bathroom had hair in tub and a soiled toilet seat with a p....c hair was disgusting! Almost threw up but that would have required getting even closer to the toilet. My bathroom should have less hair than what I have on my head!
March 9, 2013
Rated 5 out of 5 by Tamy72 Location! Location! Location!
This Hotel was located just off I-5, easy to find and had an adjacent parking stucture, which was very easy to come and go from. Being on J Street I could walk or bike to several destinations easily. They also offered several transit options in the area that came in handy.
August 19, 2013
Rated 5 out of 5 Nice Hotel
Had a great time at this hotel. The beds were great, the bathroom larger than expected. The best was the workout room. Great weight lifting equipment!!!! Way better than expected. Open 24 hrs. A suspended pullup bar would be great though. Overall awesome. Will stay again.
November 1, 2012
Rated 1 out of 5 by Sadtraveller The Pits
Poorly kept up
Service on restaurant abominable
June 22, 2014
Rated 3 out of 5 by Bear61 Great locale
The staff is great, but many of hotel's features need upgrading.
June 22, 2014
Rated 5 out of 5 by Erica This hotel was welcoming and had great food!
I stayed at the Sheraton Grand for a conference related to work and I was thoroughly impressed with the facility and the staff. All of the food for the event was exception and cooked on site. The staff could not have been more helpful and the facility is beautiful.
April 29, 2013
Rated 5 out of 5 by Tahoetom Sheraton Grand Sacramento
Chad Devoe and his staff were very accommodating and professional.
They made our stay at the Sheraton Grand Sacramento a very comfortable experience and because of that we will continue to stay there in the future.
Tom & Michelle Hill
March 19, 2014
Rated 4 out of 5 by TeacherS Comfortable Bed
Staff was very professional in manner, but skills were a bit lackluster. Bar drinks were average. Attendant checking room seemed flustered as to what to say regarding possible noise from elevator. Overall, a good stay, but did not go beyond to exceed expectations.
March 13, 2013
Rated 4 out of 5 by Alliecar Parking a great amenity
Great having the parking lot across the street from the hotel. Very centrally located within walking distance to most everything, restaurants, capital building, State Archives etc. Parking was a bit expensive but I guess if you want convenience you pay the price.
September 16, 2013
Rated 5 out of 5 by traveler5 tvllvr5
great staff. comfortable rooms. good meeting space
June 22, 2014
Rated 3 out of 5 by Lalobelt 5 star hotels in major cities cost less than this one!
Average hotel for an incredibly inflated price. I have stayed in amazing 5 star hotels in major cities and countries and did not pay nearly as much as I paid for this one. The bed was extremely uncomfortable and the housekeepers were really loud in the hallways.
April 22, 2013
Rated 4 out of 5 by sylviesbluebird Nice Stay
Everything was went well during this stay with one exception. The hair dryer. So when a appliance feels so gummy you need a towel to hold it, you should clean it or get rid of it. I think this one had exceeded it useful life and needed the to be put in the bin.
November 11, 2013
Rated 4 out of 5 by ranpatheg Not our best experience
Check-in host failed to activate our room cards to access club floor...on both our rooms. Attitude was a bit glib about the whole thing. Lunch service was below standard at PMB on Saturday.
We have enjoyed all our prior stays and hope this was a one-time event.
August 19, 2013
Rated 5 out of 5 by Jasmer58 Great Hotel
Everything was great, from the warm welcome, to great food, reasonably priced beverages and excellent catered food. The food was a delightful surprise from most hotel fare. It was delicious, well prepared and had a great variety. Thanks to all the staff!!!
October 15, 2013
Rated 5 out of 5 by joey2011 A Comfortable Overnight
From the initial contact with you onsight reservations, Rashid at the front desk, the entire wait staff.......it was a very nice, comfortable stay for us. Thank you for allowing our pet! The food was grand and the ambiance as well. We will be back. Cheers.
September 23, 2013
Rated 5 out of 5 by Bubbles The staff at this hotel is excellent.
The staff at this hotel provided great guest service. They welcomed me graciously and were very attentive to my needs from the time a drove up to valet until I left 3 days later. The facility is attractive throughout the property as well as neat and clean.
April 20, 2013
Rated 3 out of 5 by Ofie Good downtown hotel
If you want to stay in downtown, hotel is good. Self parking is across from hotel which is inconvenient especially arriving late at night. Valet is great but expensive. The bed needs updating as it is uncomfortable. The hotel is in good downtown location.
October 1, 2013
Rated 2 out of 5 by jacomo50 disappointed gold member
I am a gold member and checked in the same time as another gold member she was put in a club room and the reservation clerk said I HAD TO PAY TO STAY IN A CLUB ROOM.This is the first time it has happened to me and I felt tha I was unwelcomed at this hotel
July 26, 2012
Rated 5 out of 5 by Satisfied Historic Beauty
This hotel preserves the historic beauty of the architecture from the 1920's, yet inside it is modern and artistically designed. The food is also excellent. The location is perfect for walking to numerous locations, too. Staff are friendly and attentive.
May 6, 2013
Rated 3 out of 5 by Don787 Beautiful hotel with one flaw
The hotel looks like it had a recent update, new carpet, everything is beautiful. The one flaw was I heard the elevators running up and down all day and night even though my room was a bit removed from the elevators. Otherwise a wonderful experience.
August 21, 2012
Rated 4 out of 5 by scarletmk Great Hotel
I had a suite on the 4th floor and I loved it. I stay in many suites but the touches of this one were nicer. I loved the window seats They were comfortable to sit and read in as was the couch and loved the leather ottoman. Bed was very comfy as well.
February 4, 2013
Rated 5 out of 5 by CACitrusguy Always pleased
the staff upon arriving at the hotel always make you feel special as they greet you at the valet, bell man or front desk depending upon arrival needs. The rooms are large and comfortable.
May 7, 2014
Rated 3 out of 5 by Andyaces Housekeeping
Everything was pretty good BUT my bed was not made properly everyday that I was there. Housekeeping it seemed just pulled up the sheets. Every night when I went t bed I had to fight with the sheets to get into bed. Bed looked good on the outside!
February 27, 2013
Rated 3 out of 5 by pmac59 Hotel Facility is very nice. Service needs improvement
All of the hotel facilities and housekeeping service was fine. I have had a billing discrepency for 3 weeks that is still unresolved after 3 phone calls and a visit to the front desk before checking out. This area of service needs to be improved.
June 10, 2013
Rated 3 out of 5 by shashelle Basic, basic
My experience was ok. The property itself was easy to get to and located in a central location; however I wouldn't recommend this property as many of the amenities were not included. I had expected more from the facility because of the SPG name.
May 13, 2013
Rated 4 out of 5 by Audgal1 This hotel is conveniently located downtown.
Nice hotel, pool was small, nice location downtown but most businesses were closed on the weekend. Overall stay was nice and relaxing.
May 29, 2014
Rated 1 out of 5 by moses78 poor overall
very poor food Unable to enjoy visit at this event
June 17, 2014
Rated 4 out of 5 by nailchick77 Great room, Expensive bar!
The room was excellent as usual but I wish we would have brought our own booze. $28 for 2 double vodka gimlets made with Smirnoff! Despicable, when a 750ml sells for $10 in the store! I expect to pay a little more, but come on! Food was great!
October 3, 2012