Sheraton Grand Sacramento Hotel

  • 1230 J Street,
  • 13th and J Street
  • Sacramento,
  • California
  • 95814
  • Estados Unidos
  • Mapa

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Rated 4 out of 5 by 525 reviewers.
Rated 5 out of 5 Nice Hotel Had a great time at this hotel. The beds were great, the bathroom larger than expected. The best was the workout room. Great weight lifting equipment!!!! Way better than expected. Open 24 hrs. A suspended pullup bar would be great though. Overall awesome. Will stay again. November 1, 2012
Rated 1 out of 5 by bad sleep The staff was great but the bed was terrible, we were out late and when we returned to turn in the sheets were short for the bed and was sleeping on the mattress most of the night January 26, 2014
Rated 5 out of 5 by Great except water pressure and restaurant hours Friendly staff, comfortable room. Only thing is I wish the water pressure in the shower were stronger and the Morgans restaurant hours longer. Wanted to eat there for dinner only to find they only open for breakfast January 7, 2014
Rated 4 out of 5 by Parking a great amenity Great having the parking lot across the street from the hotel. Very centrally located within walking distance to most everything, restaurants, capital building, State Archives etc. Parking was a bit expensive but I guess if you want convenience you pay the price. September 16, 2013
Rated 5 out of 5 by This hotel was welcoming and had great food! I stayed at the Sheraton Grand for a conference related to work and I was thoroughly impressed with the facility and the staff. All of the food for the event was exception and cooked on site. The staff could not have been more helpful and the facility is beautiful. April 29, 2013
Rated 4 out of 5 by Comfortable Bed Staff was very professional in manner, but skills were a bit lackluster. Bar drinks were average. Attendant checking room seemed flustered as to what to say regarding possible noise from elevator. Overall, a good stay, but did not go beyond to exceed expectations. March 13, 2013
Rated 5 out of 5 by Great Hotel Everything was great, from the warm welcome, to great food, reasonably priced beverages and excellent catered food. The food was a delightful surprise from most hotel fare. It was delicious, well prepared and had a great variety. Thanks to all the staff!!! October 15, 2013
Rated 4 out of 5 by Not our best experience Check-in host failed to activate our room cards to access club floor...on both our rooms. Attitude was a bit glib about the whole thing. Lunch service was below standard at PMB on Saturday. We have enjoyed all our prior stays and hope this was a one-time event. August 19, 2013
Rated 3 out of 5 by 5 star hotels in major cities cost less than this one! Average hotel for an incredibly inflated price. I have stayed in amazing 5 star hotels in major cities and countries and did not pay nearly as much as I paid for this one. The bed was extremely uncomfortable and the housekeepers were really loud in the hallways. April 22, 2013
Rated 5 out of 5 by A Comfortable Overnight From the initial contact with you onsight reservations, Rashid at the front desk, the entire wait staff.......it was a very nice, comfortable stay for us. Thank you for allowing our pet! The food was grand and the ambiance as well. We will be back. Cheers. September 23, 2013
Rated 3 out of 5 by Good downtown hotel If you want to stay in downtown, hotel is good. Self parking is across from hotel which is inconvenient especially arriving late at night. Valet is great but expensive. The bed needs updating as it is uncomfortable. The hotel is in good downtown location. October 1, 2013
Rated 5 out of 5 by The staff at this hotel is excellent. The staff at this hotel provided great guest service. They welcomed me graciously and were very attentive to my needs from the time a drove up to valet until I left 3 days later. The facility is attractive throughout the property as well as neat and clean. April 20, 2013
Rated 2 out of 5 by disappointed gold member I am a gold member and checked in the same time as another gold member she was put in a club room and the reservation clerk said I HAD TO PAY TO STAY IN A CLUB ROOM.This is the first time it has happened to me and I felt tha I was unwelcomed at this hotel July 26, 2012
Rated 5 out of 5 by Historic Beauty This hotel preserves the historic beauty of the architecture from the 1920's, yet inside it is modern and artistically designed. The food is also excellent. The location is perfect for walking to numerous locations, too. Staff are friendly and attentive. May 6, 2013
Rated 3 out of 5 by Beautiful hotel with one flaw The hotel looks like it had a recent update, new carpet, everything is beautiful. The one flaw was I heard the elevators running up and down all day and night even though my room was a bit removed from the elevators. Otherwise a wonderful experience. August 21, 2012
Rated 4 out of 5 by Great Hotel I had a suite on the 4th floor and I loved it. I stay in many suites but the touches of this one were nicer. I loved the window seats They were comfortable to sit and read in as was the couch and loved the leather ottoman. Bed was very comfy as well. February 4, 2013
Rated 5 out of 5 by Room Service I had the BEST meal I've had from Room Service at any hotel. Jorge and his crew did a fabulous job with the Caprese salad and grilled chicken and veggies. Everything was fresh and tasty. I made sure to call them and praise...job well done! October 28, 2013
Rated 3 out of 5 by Hotel Facility is very nice. Service needs improvement All of the hotel facilities and housekeeping service was fine. I have had a billing discrepency for 3 weeks that is still unresolved after 3 phone calls and a visit to the front desk before checking out. This area of service needs to be improved. June 10, 2013
Rated 3 out of 5 by Housekeeping Everything was pretty good BUT my bed was not made properly everyday that I was there. Housekeeping it seemed just pulled up the sheets. Every night when I went t bed I had to fight with the sheets to get into bed. Bed looked good on the outside! February 27, 2013
Rated 3 out of 5 by Basic, basic My experience was ok. The property itself was easy to get to and located in a central location; however I wouldn't recommend this property as many of the amenities were not included. I had expected more from the facility because of the SPG name. May 13, 2013
Rated 4 out of 5 by Great room, Expensive bar! The room was excellent as usual but I wish we would have brought our own booze. $28 for 2 double vodka gimlets made with Smirnoff! Despicable, when a 750ml sells for $10 in the store! I expect to pay a little more, but come on! Food was great! October 3, 2012
Rated 5 out of 5 by Fantastic Our reservations were last minute and we had our grandchildren with us. The staff was helpful and attentive. Our room was spacious, pleasant and clean. We used the pool and the fitness center. Room service was prompt. It was a treat for all. September 26, 2012
Rated 4 out of 5 by mouse in the Hotel As I checked out I told that a mouse was in the room. I saw it at 3 pm on the 12th and again at 2 am on the 13th. I removed the food I had in the room, but he came back to skurry around some more. Good luck trying to get rid of that bugger. February 14, 2013
Rated 4 out of 5 by Conveniently located to I-5 and restaurants! After a long day driving this property was a pleasantsurprise, easy to find and easy return to the I-5!, next door to several resaturants and only one block to a beautiful park!, Pet friendly and staff was super friendly! I will stay again! January 10, 2013
Rated 5 out of 5 by Valet service was top notch! I was in & out of valet parking at least 6 times during my stay and never had to wait long for my car. This is my second stay at this hotel & location. I will certainly return for the great all around customer service and friendly staff!!! June 6, 2012
Rated 5 out of 5 by Exceptional staff The valet parking attendants were fast, cheerful, and enthusiastic. Front desk people acted like they really enjoyed their work. Housekeeping staff were consistently polite and professional, and room service really put a cherry on the day. January 26, 2013
Rated 5 out of 5 by Great hotel in downtown We had our room on the 23rd floor overlooking the downtown area & it was spectacular. The room was clean & fresh & the amenities were more than what we expected. A great stay for a great business conference. Highly recommend to stay here. October 31, 2012
Rated 5 out of 5 by Go Green I appreciated the option to "go green" and opt out of room service to save water on unnecessary towel replacements, etc. The incentives were great and a way of standing behind your commitment to the environment. Thanks for the option. August 19, 2013
Rated 5 out of 5 by Sheraton Stay I stay at the Sheraton on a regular basis when I am in Sacramento for business (at least once per month.) The hotel is clean, staff friendly and helpful and the room is comfortable including giving me a feeling of being safe and secure January 18, 2013
Rated 1 out of 5 by Terrible Pretty awful. The web site crashed while booking, they didn't honor prepaid parking, internet had problems, and they didn't cleanu one day even after calling down. I had the King Suite and expected better, as the price was not cheap. October 16, 2012
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