Rated 5 out of 5 by modernsage Great hotel in downtown
We had our room on the 23rd floor overlooking the downtown area & it was spectacular. The room was clean & fresh & the amenities were more than what we expected. A great stay for a great business conference. Highly recommend to stay here.
October 31, 2012
Rated 5 out of 5 by RJ01Active Go Green
I appreciated the option to "go green" and opt out of room service to save water on unnecessary towel replacements, etc. The incentives were great and a way of standing behind your commitment to the environment. Thanks for the option.
August 19, 2013
Rated 5 out of 5 by MDT13 Best hotel in Sacramento
That was the best hotel in Sacramento, and the best hotel stay I have had in Sacramento. I would recommend the Sheraton Grand Sacramento to anyone.
December 26, 2013
Rated 5 out of 5 by MR18 Sheraton Stay
I stay at the Sheraton on a regular basis when I am in Sacramento for business (at least once per month.) The hotel is clean, staff friendly and helpful and the room is comfortable including giving me a feeling of being safe and secure
January 18, 2013
Rated 1 out of 5 by Nothappyatall Terrible
Pretty awful. The web site crashed while booking, they didn't honor prepaid parking, internet had problems, and they didn't cleanu one day even after calling down. I had the King Suite and expected better, as the price was not cheap.
October 16, 2012
Rated 4 out of 5 by PaulB Very clean
My stay at the Sheraton was very positive. Room was very clean. Internet was a bit pricey and found it difficult to log into the wifi on the business floor. Apart from that, it was quite an enjoyable stay in a convenient location.
March 4, 2013
Rated 5 out of 5 by ConfTraveler49 Nice hotel with comfortable, clean rooms
All of the staff (except a somewhat snooty bellboy) were very pleasant and helpful. The rooms were clean and the bed was very comfortable. The waiter at the restaurant provided great customer service and the food was very good.
June 12, 2013
Rated 5 out of 5 by Rachelyn1991 Amazing Experience
The hotel room was excellent, and the Staff was very friendly and accommodating to my needs. It was an amazing experience, that I hope to book with this hotel again soon in the future. Thank you for the amazing experience
September 2, 2013
Rated 5 out of 5 by jenny Great nights sleep
My room 2202 was extremely quiet even though the hotel was sold out for the Unified Show. The bed and pillows were comfortable. I normally sleep terribly in hotels so was really pleased to sleep well both nights I was there.
February 1, 2013
Rated 4 out of 5 by Joan219 Great location
Great facility except the beds are not firm enough. Do love the fast elevators, nice showers with oval shower curtains and water that heats up quickly. Thank you!
December 10, 2013
Rated 5 out of 5 by Carl2011 Great Location, friendly and competent staff
I am a frequect guest. On this occasion I was once, again, greeted by a friendly and courteous staff who accomodated an early check-in. Our meeting rooms were well appointed and maintained. My stay was an absolute delight.
May 23, 2013
Rated 1 out of 5 by OneTimeGuest One Bad Experience
Most of the staff in the hotel far exceeded expectations (sales & catering, restaurant, housekeeping). The notable exception: front desk personnel. Superficially courteous, but inefficient and not able to resolve problems.
October 29, 2012
Rated 5 out of 5 by EJSgrandma70 Excellent Restaurant---Morgan's
Dinner at Morgan's was a treat! This is a first class restaurant with a creative menu, beautiful food presentations, and delicious cuisine. Service was also excellent. We look forward to other meals there on future visits.
September 13, 2012
Rated 5 out of 5 by Julie56 Great experience
I had a beautiful view from a corner room. There were windows on two sides of the room. The beds were SO comfortable and I slept very well. Food was delicious. Staff very friendly and responsive. Great experience.
September 9, 2013
Rated 5 out of 5 by PattyV the Sheraton Grand Sacramento is the Hotel to stay
From the time you step out of your vehicle to check-out the staff was wonderful. This hotel displays a history and modern look all in one. I have stayed here before and consider it my second home when in Sacramento.
October 31, 2012
Rated 5 out of 5 by Dream82 Simply Grand !
Thank you again for your outstanding service! We continue to return because of your personal touch!
Moreover, we love working with Gaby's and Michelle Q's and their well trained team of professionals!
August 22, 2012
Rated 5 out of 5 by Rice2013 Nice Surpise!
I have recently made several trips to Sacramento and I have stayed at a number of hotels. This without a doubt is my new favorite. The location, the facility and most important - The People made the difference.
August 5, 2013
Rated 5 out of 5 by Believe53 Traveler
The entire staff always makes me feel like home and that they are part of my family. From the time you arrive and until you drive away.
December 17, 2013
Rated 5 out of 5 by HolidayTraveler2012 Excellent stay, perfect for occasion
Hotel was very well kept, and clean. Bar service was prompt and staff were attentive and courteous. Room was comfortable. All staff were great, but Dominic was extra accomodating and went above and beyond for us.
December 21, 2012
Rated 5 out of 5 by kjones72 Good experience except checkout day housekeeping
Staff was friendly and helpful. Hotel and rooms were clean and I slept well. Only problem encountered: Last day checkout was at 12:00. I arrived at my room at 9:45 to find it being cleaned. My stuff still sitting on floor and bed. Had planned on using restroom, changing clothes and checking out with front desk by 10:00. I arrived to find the bed made, Bathroom was completely cleaned, new unwrapped soap, clean towels, clean fixtures. I told housekeeping lady I was not checked out and was going to use the restroom. She took my keys, then gave them back. I used the restroom but was not able to wash my hands because I did not want to open new bar of soap to waste it and mess up a clean towel. I never did change clothes because I misplaced the keys and could not find them in the confusion, but later found them just before shuttle to airport arrived at 10:00. I turned them in and filed a complaint with the front desk. I voiced my concern that the bathroom would not be re-cleaned for the next guest and my frustration with housekeeping. I then proceeded to lobby restroom to wash my hands.
September 7, 2013
Rated 4 out of 5 by lew33 SERVICE & HONESTY
In addition to great service, we experienced the hotel staff's integrity. My wife accidentally left a valuable necklace in the room. I called and they had it in safe-keeping for me. Very unusal in these times.
December 27, 2012
Rated 4 out of 5 by Dolphin I love the comforts of the 25th and 26th floors
During winter it would be great if the pool had a cover that allowed for more comfortable swimming. Great, friendly staff on the 26th floor where am and pm food and beverages are available. Bedding is superb.
January 21, 2013
Rated 5 out of 5 by JJAR Staff
The staff was very pleasant and acommadating. I had arrived early and the front desk staff was able to set me up in a room early. The room was excellent and the staff ensured my stay was pleasant. Thank you
June 3, 2013
Rated 5 out of 5 by Anita User friendly
Leave car with valet, easy check in tho busy, loved window seat and view of sacramento at night from my room and as a woman dining alone, the bar area, food and drink and staff = comfortable zone.
May 6, 2013
Rated 4 out of 5 by DoctorX53 A great experience!
Staff were courteous and helpful. Rooms were clean. Fitness Room is well-equipped. All this for less than $100 (before taxes) on a weekday in a central location in a capital city.
Hard to beat all that...
December 17, 2012
Rated 5 out of 5 by ChixRule Convenient and Comfortable
The rooms were recently remodeled and are very comfortable. Location is only a 10 min walk to Capitol and Metro - quite convenient. Staff was exceptional. I highly recommend Sheraton Grand for a Sac stay.
January 29, 2013
Rated 5 out of 5 by HappyMe Great, friendly and over and beyon service
Great overall experience, even provided me over and beyond service when hotel was overbooked. I was sent to a nearby hotel, put up in a suite, and provided complimentary Chardonnay for the inconvenience.
April 29, 2013
Rated 5 out of 5 by ToniCTravelAmeniti1 Great Stay in Sacramento
This is a great property in downtown Sacramento. This is better than a category 3 hotel. Food great, service good, location is very good. I stayed several times here and we had a great time every time.
July 2, 2013
Rated 5 out of 5 by Cary Excellent service
I was surprised that Jennifer at the front desk greeted me by my first name. The check in and check out were very quick. Larry kept the club room breakfast crowd in and out there like a train conductor.
January 13, 2013
Rated 5 out of 5 Wonderful stay!
Perfectly situated for the Convention Center; friendly staff who asked after our needs without being intrusive; luxurious beds; excellent value all around. We would stay here on our next trip to Sacto!
August 21, 2012