Rated 5 out of 5 by Erica This hotel was welcoming and had great food!
I stayed at the Sheraton Grand for a conference related to work and I was thoroughly impressed with the facility and the staff. All of the food for the event was exception and cooked on site. The staff could not have been more helpful and the facility is beautiful.
April 29, 2013
Rated 4 out of 5 by TeacherS Comfortable Bed
Staff was very professional in manner, but skills were a bit lackluster. Bar drinks were average. Attendant checking room seemed flustered as to what to say regarding possible noise from elevator. Overall, a good stay, but did not go beyond to exceed expectations.
March 13, 2013
Rated 4 out of 5 by Alliecar Parking a great amenity
Great having the parking lot across the street from the hotel. Very centrally located within walking distance to most everything, restaurants, capital building, State Archives etc. Parking was a bit expensive but I guess if you want convenience you pay the price.
September 16, 2013
Rated 3 out of 5 by Lalobelt 5 star hotels in major cities cost less than this one!
Average hotel for an incredibly inflated price. I have stayed in amazing 5 star hotels in major cities and countries and did not pay nearly as much as I paid for this one. The bed was extremely uncomfortable and the housekeepers were really loud in the hallways.
April 22, 2013
Rated 4 out of 5 by sylviesbluebird Nice Stay
Everything was went well during this stay with one exception. The hair dryer. So when a appliance feels so gummy you need a towel to hold it, you should clean it or get rid of it. I think this one had exceeded it useful life and needed the to be put in the bin.
November 11, 2013
Rated 4 out of 5 by ranpatheg Not our best experience
Check-in host failed to activate our room cards to access club floor...on both our rooms. Attitude was a bit glib about the whole thing. Lunch service was below standard at PMB on Saturday.
We have enjoyed all our prior stays and hope this was a one-time event.
August 19, 2013
Rated 5 out of 5 by TerasMom Wonderful Staff
This hotel is wonderful. The staff was more than pleasant and addressed all of my needs. I was even impress with the friendliness of the people who cleaned the rooms. It made my stay very pleasant. I will stay here again when I am in Sacramento.
April 21, 2014
Rated 4 out of 5 by Ointernet Internet issues
I was extremely disappointed the internet wasn't free. Especially given that the free limited internet was so spotty. For the amount of money spent there it should be free.
June 30, 2014
Rated 5 out of 5 by Jasmer58 Great Hotel
Everything was great, from the warm welcome, to great food, reasonably priced beverages and excellent catered food. The food was a delightful surprise from most hotel fare. It was delicious, well prepared and had a great variety. Thanks to all the staff!!!
October 15, 2013
Rated 5 out of 5 by joey2011 A Comfortable Overnight
From the initial contact with you onsight reservations, Rashid at the front desk, the entire wait staff.......it was a very nice, comfortable stay for us. Thank you for allowing our pet! The food was grand and the ambiance as well. We will be back. Cheers.
September 23, 2013
Rated 5 out of 5 by Bubbles The staff at this hotel is excellent.
The staff at this hotel provided great guest service. They welcomed me graciously and were very attentive to my needs from the time a drove up to valet until I left 3 days later. The facility is attractive throughout the property as well as neat and clean.
April 20, 2013
Rated 3 out of 5 by Ofie Good downtown hotel
If you want to stay in downtown, hotel is good. Self parking is across from hotel which is inconvenient especially arriving late at night. Valet is great but expensive. The bed needs updating as it is uncomfortable. The hotel is in good downtown location.
October 1, 2013
Rated 2 out of 5 by jacomo50 disappointed gold member
I am a gold member and checked in the same time as another gold member she was put in a club room and the reservation clerk said I HAD TO PAY TO STAY IN A CLUB ROOM.This is the first time it has happened to me and I felt tha I was unwelcomed at this hotel
July 26, 2012
Rated 5 out of 5 by Tahoetom Sheraton Grand Sacramento
Chad Devoe and his staff were very accommodating and professional.
They made our stay at the Sheraton Grand Sacramento a very comfortable experience and because of that we will continue to stay there in the future.
Tom & Michelle Hill
March 19, 2014
Rated 3 out of 5 by firedog Food and Beverage
Ever since this hotel moved their food service down stairs next to the bar, the service has gone down hill. They bar staff has to also run up and down the stairs to get food fro the restaurant area also. Not enough staff to go around.
May 4, 2014
Rated 5 out of 5 by Satisfied Historic Beauty
This hotel preserves the historic beauty of the architecture from the 1920's, yet inside it is modern and artistically designed. The food is also excellent. The location is perfect for walking to numerous locations, too. Staff are friendly and attentive.
May 6, 2013
Rated 3 out of 5 by Don787 Beautiful hotel with one flaw
The hotel looks like it had a recent update, new carpet, everything is beautiful. The one flaw was I heard the elevators running up and down all day and night even though my room was a bit removed from the elevators. Otherwise a wonderful experience.
August 21, 2012
Rated 4 out of 5 by scarletmk Great Hotel
I had a suite on the 4th floor and I loved it. I stay in many suites but the touches of this one were nicer. I loved the window seats They were comfortable to sit and read in as was the couch and loved the leather ottoman. Bed was very comfy as well.
February 4, 2013
Rated 3 out of 5 by Andyaces Housekeeping
Everything was pretty good BUT my bed was not made properly everyday that I was there. Housekeeping it seemed just pulled up the sheets. Every night when I went t bed I had to fight with the sheets to get into bed. Bed looked good on the outside!
February 27, 2013
Rated 3 out of 5 by pmac59 Hotel Facility is very nice. Service needs improvement
All of the hotel facilities and housekeeping service was fine. I have had a billing discrepency for 3 weeks that is still unresolved after 3 phone calls and a visit to the front desk before checking out. This area of service needs to be improved.
June 10, 2013
Rated 3 out of 5 by shashelle Basic, basic
My experience was ok. The property itself was easy to get to and located in a central location; however I wouldn't recommend this property as many of the amenities were not included. I had expected more from the facility because of the SPG name.
May 13, 2013
Rated 4 out of 5 by nailchick77 Great room, Expensive bar!
The room was excellent as usual but I wish we would have brought our own booze. $28 for 2 double vodka gimlets made with Smirnoff! Despicable, when a 750ml sells for $10 in the store! I expect to pay a little more, but come on! Food was great!
October 3, 2012
Rated 5 out of 5 by ValleyGram Fantastic
Our reservations were last minute and we had our grandchildren with us. The staff was helpful and attentive. Our room was spacious, pleasant and clean. We used the pool and the fitness center. Room service was prompt. It was a treat for all.
September 26, 2012
Rated 4 out of 5 by Maximus Conveniently located to I-5 and restaurants!
After a long day driving this property was a pleasantsurprise, easy to find and easy return to the I-5!, next door to several resaturants and only one block to a beautiful park!, Pet friendly and staff was super friendly! I will stay again!
January 10, 2013
Rated 4 out of 5 by mouse01 mouse in the Hotel
As I checked out I told that a mouse was in the room. I saw it at 3 pm on the 12th and again at 2 am on the 13th. I removed the food I had in the room, but he came back to skurry around some more. Good luck trying to get rid of that bugger.
February 14, 2013
Rated 5 out of 5 by Maggie92129 Room Service
I had the BEST meal I've had from Room Service at any hotel. Jorge and his crew did a fabulous job with the Caprese salad and grilled chicken and veggies. Everything was fresh and tasty. I made sure to call them and praise...job well done!
October 28, 2013
Rated 5 out of 5 by BarbaraW3 Valet service was top notch!
I was in & out of valet parking at least 6 times during my stay and never had to wait long for my car. This is my second stay at this hotel & location. I will certainly return for the great all around customer service and friendly staff!!!
June 6, 2012
Rated 5 out of 5 by TravellingDoc Exceptional staff
The valet parking attendants were fast, cheerful, and enthusiastic. Front desk people acted like they really enjoyed their work. Housekeeping staff were consistently polite and professional, and room service really put a cherry on the day.
January 26, 2013
Rated 5 out of 5 by modernsage Great hotel in downtown
We had our room on the 23rd floor overlooking the downtown area & it was spectacular. The room was clean & fresh & the amenities were more than what we expected. A great stay for a great business conference. Highly recommend to stay here.
October 31, 2012
Rated 5 out of 5 by JackH CATOYF Gala
Staff was exceptional in providing immediate and continued (as necessary) response to our several requests as we were preparing and hosting the California Teacher of the Year Foundation/CDE Gala honoring the Teachers of the Year 2014.
February 6, 2014