Rated 1 out of 5 by Cridog Do not go here if you have a dog...
I stayed two nights and was charged $150.00 for my dog to stay. (Small Dog) That is on top of the nightly rate for me to stay. And the $12.00 for parking in an already full lot. And $10.00 for a slow Internet.
This Sheraton obviously does not want people to stay with their family pet. They should just have rules about not allowing them. Not surprise you with an exorbitant fee.
Don't go here. Unless you hate dogs, don't care where you park or have no need for the Internet.
Oh.... and Disney Land is like 3 miles away. Not a pleasant walk. And the bus is a joke. You are going to have to drive and pay to park there as well.
October 12, 2012
Rated 3 out of 5 by dizbennett Nice Room but TV issues
Room was good. Staff good not great. TV was missing about 1/3 of the channels. Staff member came to my room to fix, but unable. Front desk called shortly after to tell me it was a Lodgenet issue. They expected it to come on in about an hour. Never came on, even the next day. No comment from the staff, or explanation.
October 9, 2012
Rated 3 out of 5 by Leland3 Starting to show wear...
We have stayed at this hotel before, prefer to stay at Sheraton's as they provide a level of relaxation as soon as you hit the door and we usually stay for 5+ days. However, there were a few problems with this hotel we hadn't encountered before. The first, the parking area is being used as a parking lot for off of property events. The area was coned so you had to drive behind the hotel (past the trash, etc...) to get to the front. Also the parking behind the hotel was so hap-hazard, we had to weave around parked cars to get through. Upon entering the lobby, there was a water dispenser (as it was 108 degress that day.) At 3PM, the dispenser was empty. At check in, we informed the lobby staff and they said they would take care of it. As we left for dinner at 6PM, the dispenser was still empty, the sliced orange still stuck in the same place on the side of the glass container. We stayed on the 5th floor and as we walked to our room, we couldn't notice how dirty the carpets were, you could see the paths to each of the doorways. Also there were scuff marks almost the entire length of the walls from either the maid carts or baggage carts being dragged along them. Finally upon checkout, we were unable to exit the driveway due to the parking lot issue. The exit gate was closed and the attendant told use to use our room key. When we told him we had just checked out and showed him our parking pass, we were told we had to go back to the front desk and get a card so we could exit. Upon returning to the front desk, they told me I had the parking pass and the parking attendant should have let us out. We returned to the gate and waited until the attendant returned who then let us out without an apology. Even with these issues the hotel room was clean and comfortable which is most important. We did bring these issues to the attention of the staff who responded with an "ok." This is a new hotel that gives the look of a much older property...
October 9, 2012
Rated 5 out of 5 by Johnny88 Nice and clean
The hotel looks very new and clean! The staff are very friendly! I would definitely come back
October 9, 2012
Rated 5 out of 5 by Roscoe88 Great Customer Service!!!
Clean rooms, great service from the front desk, to the restaurant staff, to the bar service, and especially the housekeeping & linens staff. We had asked for extra towels and they arrived within 30 seconds. Even the last day, the hotel was behind on linens, and still the staff came through with what I needed in a quick manner, and soooo courteously! Thank You!
October 4, 2012
Rated 4 out of 5 by Dorean Disneyland Stay
The room was great, the view not so much and we did not have a hair dryer in our room so we had to call down for one. The concierge upgrade food was marginal and very crowded. overall we had a good experience though. Dinner we had to wait 40 min and there were only two tables with people.
October 3, 2012
Rated 4 out of 5 by Bob38 Good Disneyland location
Good basic hotel. Club floor average.
October 2, 2012
Rated 3 out of 5 by jackson8888 pet policy
found no info on pet except that your hotel was pet friendly was informed upon arrival that i was to be charged $150.00 non refundable deposit.asked to see policy agents could not find it on websight manager was called and showed me whare it was buried in websight however now when i look back i still cant find it. i do look for these things prior to booking and think they should be more prominate.
October 1, 2012
Rated 4 out of 5 by Phil50 Stay at Sheraton Garden Grove
Very comfortable, modern, and clean room. I was disappointed to be placed next to the elevator as a Gold SPG member. Many families stay at the hotel, so there was both elevator and children noises. I'm sure rooms away from the elevator are very quiet. The staff was also confused on the internet service. I was told I would be refunded the daily charge and was not. Other than the room placement and internet confusion, it is a very comfortable hotel for business people and families.
September 30, 2012
Rated 5 out of 5 by mxqt Good nights sleep
My family and I enjoyed our stay at the hotel. After a long day at Disneyland we slept comfortably in our beds. Breakfast in the lobby was delicious and the coffee was perfect! The good nights sleep and great breakfast got us ready for the day.
September 26, 2012
Rated 2 out of 5 by nameless A waste of my points
I am SPG Gold and used 7000 points for a 2 night stay to attend a funeral in the area. Light fixture between the beds looked as if it was falling off the wall - later shorted out and neither light or clock worked. Tried to report to front desk, no one answered phone. Went down and asked for another room (Sunday pm; hotel virtually empty) and was given room overlooking the roof of the lobby connecting to room with noisy family and baby. Other trip advisor reviews are right, hallways smell like B.O. Wish I had my points back; expect a bit more. the light in the second room also did not appear to have been installed correctly and was also hanging off the wall at a strange angle. No one ever followed up to see if we were okay in the second room.
September 26, 2012
Rated 2 out of 5 by shannon36 This HOTEL NEEDS WORK
The Hotel look great from the outside, lobby area and coference rooms. Once you go upstairs, everything changes.. The Carpet is FILTHY and it seems there is no way this hotel is only 5 years old. the carpet is dirtier than some older hotels. It doesnt stop there.. the FOUL ODOR in the hallways of all of the floors is not acceptable.. Even after changing rooms and floors.. the ODOR remained. The staff at the restaurant took forever to acknowledge my party an
September 24, 2012
Rated 4 out of 5 by September Services
The waste basket in the bathroom was sitting on top of the closed toilet seat. Is that nomal?
The receptionist asked if I wanted my hotel bill emailed to me. I said yes and confirmed the email address. I did not receive the hotel bill via email.
September 24, 2012
Rated 5 out of 5 by beachgirl Wonderful staff and great hotel
I was visiting with my sister and daughter to go to Disneyland. The staff was so helpful with the tickets and shuttle to the park. I love that it is not to big, we had a wonderful time. Loved the fitness room and pool and spa. Met some great people also staying there.
September 23, 2012
Rated 4 out of 5 by Nolan38 Disney Stay Hotel
Everything was great - but the pool was cloudy with lots of bees
September 19, 2012
Rated 5 out of 5 by Steph101 Nice size rooms
We usually stay at the other Sheraton closer to Disneyland but decided to try this one. I needed connecting rooms so I called 4 days in advance to let them know and again the day before and each time I was told they would note it but not guarranteed. When I arrived they had NO connecting rooms unless I upgraded to club level.Other than that I liked the hotel the rooms and bathrooms were bigger than the Sheraton I usually stay at near Disneyland. And the Hotel still looks NEW.
September 19, 2012
Rated 5 out of 5 by PamBC Great hotel
We were sooo grateful that the spa/pool were open 24 hrs after our marathon day walking in the heat at Disneyland all day! Fitness center great & refreshing that it didn't include a TV. Only complaint was confusing info re: breakfast hours but they were very nice in the dining room & honored our ticket.
September 19, 2012
Rated 5 out of 5 by John55 This hotel has an excellent location from Disneyland (close)/ Comfortable
The hotel's location from Disneyland was excellent, the rooms were very comfortable, the shuttle was great, the staff at check in made you feel welcomed, and the room service for food was excellent! Will stay there everytime we go to Disneyland. The pool and spa were great!
September 18, 2012
Rated 4 out of 5 by KW44 Mrs K
Its clean, calm and relaxing not too far from Disney and the beach
September 12, 2012
Rated 4 out of 5 by Kathy5 Nice, Clean
Staff was friendly, room was clean. Had a little problem with housekeeping leaving enough towels for 4 people. Front desk personnel very accomodating willing to resolve towel issue quickly. Carpet was damp and sticky when we arrived.
September 10, 2012
Rated 4 out of 5 by TJB1131 GG Sheraton inept staffer
I have stayed here before and excellent service, but this trip room and facilities were great but the desk staff was inadequate, they could not give me the room requested "near the elevators", but The staffer told me that the room I was in was just a 'few doors' from the elevator. I actuality it was 11 doors away, but with a bum leg the extra distance is painfull, especially when you go to pool, then dinner, then to Disney, etc. The staffer needs to take a basic math course and map reading course s
September 8, 2012
Rated 3 out of 5 by Ty66 Terrible Food
The hotel and staff was great, but the food was just terrible. Everything was not made from scratch, but by microwave.
I can not believe the manager at this Sheraton either never taste the food or don't know what is good food from microwave food.
September 6, 2012
Rated 4 out of 5 by Maloney122 Clean, Fresh & Convenient
This property was fantastic! Room was spotless and new. Close enough to Disneyland but just far enough from the bustle & traffic. Would most definitely recommend!
September 3, 2012
Rated 3 out of 5 by kelly59 No bells or whistles
This hotel does need some attention. I had a reservation, using spg points, and upon arrival at 8:30 pm my room was not ready. I had asked for an upgrade, which is customary as I am a gold member. They did not offer an upgrade, and after I asked, the rooms available were not clean. It's 8:30pm. They should have had my room already set aside for upgrade and checked to make sure all was in order. I also was not impressed with the fact that after I checked in, went to my room and returned to the lobby, approximately 20 minutes later, to find the lobby full. A bus had unloaded and the people were waiting to check in. I wondered if their rooms where ready or if they received higher level rooms over spg clients.
The overall condition of the hotel was satisfactory for the amount of points required for a one night stay. The hallways definately need to to be spruced up: new carpet and air freshener would be in order.
If you are looking for a place to stay while visiting Disneyland, just down the street, this is a very desireable location. Just be aware of the nightly parking fee!!
August 26, 2012
Rated 4 out of 5 by SOCATourists Great deal for the point value
We stayed here as a one-night stop before returning home. The rooms were comfortable and clean. It's a bit further than walking distance from Disneyland but if you're not looking for that specific feature, it's great.
August 26, 2012
Rated 5 out of 5 by momout Comfort and Cleanliness!
Our room was on the club level, and we were very pleased with it. We LOVED the fact that the pool was open 24 hours! I had never seen that anywhere else.
August 22, 2012
Rated 2 out of 5 by RG447 Disappointed
Dirty Linens, received new linens that were also stained. Hallway disgusting, food left out everywhere, odd smell, carpet extremely soiled and stained. Walls extremely wore down. Made request to move to different floor/room. Denied. Wash cloths old soiled and stained. Checked out and moved to different hotel.
August 21, 2012
Rated 5 out of 5 by skpnj Great hotel
Convenient place to get in and out of Disney Resorts using their shuttle at a reasonable price.
Staff was friendly and helpful.
Room Service forgot to clean our room one day which was quickly addressed when I called front desk.
August 20, 2012
Rated 2 out of 5 by MN9995 Review
There were a couple of things about my stay that was disappointing.
* I self parked the first night and at check in they wanted me to go back out to my car to put a card on the dash. I did not want to have to go back out to my car with my bags or go to my room and then go all the way back to my car just to put the card on my dash.
* The TV remote wasn't working when I got to the room.
* I ordered breakfast on my last night and it never came. I had to stop on my to my client which made me late for my meeting.
August 11, 2012
Rated 1 out of 5 by Phil245 Staff needs training!!!
Foul smelling room (633) Complained to front desk the next morning and we were told that when we returned from Disneyland we would be in room 625. Returned to hotel at 1am and were told we did not have a room. Staff were unwilling to lend any assistance (Edgar) and we had to return to the same foul smelling room. I RECOMMEND YOU STAY AWAY FROM THIS HOTEL. I paid via SPG points and I will be demanding a return of the points spent.
August 9, 2012