Rated 4 out of 5 by Wheatie Lots of Room Noise
This was my first time at this hotel, and not sure that I would return. The location of the hotel is great within walking distance to the Mag Mile, Navy Pier. The rooms must be very poorly insulated as you can hear everything going on in the rooms above or next to you ie... a blow drier, shower, toilet being flushed.... The other thing is the hotel needs to set up a little coffee shop up stairs. If you choose not to use the coffee maker in the room you will have to go down (2) levels just for coffee.....
July 2, 2013
Rated 1 out of 5 by Am47882 VERY DISSAPOINTED
Air didn't work, fan they brought didn't work, refrigerator FROZE EVERYTHING, no toilet paper for a day, and makeup came up missing. We come here every year for hair show and this year was awful! We were told that we would get shuttled to the show and only one person could get shuttled! That has never happened before! I have recommended thus hotel to about 20 people because of the excellence in the past, as an owner of a salon that will not happen again and we will not stay here again unless you make it right!
March 12, 2013
Rated 5 out of 5 by JC117 Sheraton Chicago
The room was very quiet. The gym was great. The attendent in the morning and evening in the club room did a great job.
November 15, 2013
Rated 3 out of 5 by benlaw Wake up call
I requested 7 AM wake up calls for the 3 mornings I was at the hotel. The first morning, the hotel called at 7. The second morning the hotel called at 7:30. On the third morning the hotel never called, and I would have missed my flight except that I was fortunate enough to wake up at the right time.
For these prices I expect better service.
October 28, 2013
Rated 4 out of 5 by twighlight internet my main complaint
as was the case the last the last spg property, the internet is spotty. I also wish that the TV would provide a guide to the shows, not just the channels.
Food was very good, and homemade chips were a real treat.
November 9, 2013
Rated 1 out of 5 by DHumbert Not sure what happened
I stayed in room 1225 and my bathroom room had black mold on the caulking, the A/C never cooled the room, and I had to clean personnal hair from the floor when I first got into it. I called the front desk and asked if they had any other rooms available and they said they were sold out; therefore, I had no choice but to clean what I could by myself. Additionally, the caulking in the bathroom was coming off the tub and wall. At the rate I paid, I expected the room to be pristine. I am not sure what happened.
August 30, 2012
Rated 5 out of 5 by Andy54 Rooms Near Elevators and Billing
The young woman who checked me in was friendly, warm, and helpful. I think she placed me near the elevator, Rm 1712, because she knew I had mobility issues. The only problem is that the elevator makes a horrible noise--I could not sleep. Also, I did not purchase a Red Bull or Pringles Potato Chips, which appear on my bill. I am not asking for a refund because you found the insulin, chargers, and my bag of jewelry and are returning it to me. A few extra charges mean nothing.
September 2, 2013
Rated 5 out of 5 by CYO2000 One of the best Sheraton hotels we visited
The location for this hotel is a plus; it is between the Navy pier and famous Michigan Avenue in walking distance. The room is very comfortable and clean. The business center is equipped with six computers with internet access and printer, which is conveniently located next to the dining area. There is a very nice sundeck in front of swimming pool, where you can have a very nice view of the city. Morning breakfast is very good, a lot of choices. We will stay this hotel again when next time visit Chicago.
April 8, 2012
Rated 3 out of 5 by Ap22 This hotel is okay
This hotel is over priced for the lack of things they offer. The room is clean and large but everything was over priced and doesn't feel like your at home. The hotel itself looks old.
November 10, 2013
Rated 5 out of 5 Club Floor was a disappointing extra cost.
The extra cost for the Club Floor was not worth it. The person we checked in with suggested we wait in the Club Room until our room was ready. We asked the attendant for coffee and she said she was busy cleaning. When we went for the hors d'oeuvres there were no clean plates, food on the floor and serving area and the hot food inedible. Both attendants handed out the card with suggested tip. NOT! The room itself was beautiful with a wonderful view and the lobby was very nice. Loved the hotel in general.
August 22, 2012
Rated 3 out of 5 by Average Valet Services
After we checked out we expected to go down to the valet area and have our car ready. We proceded down there and had to wait for over 15 minutes while other cars were being brought down. There was no specific order on when they brought the cars, when it would be expected that first person to ask for there car would get theres first. Other customers were irate and another had a huge door ding in there car. The process was very unorganized and for paying that amount of money I would expect better service.
July 25, 2012
Rated 5 out of 5 by FrequentTraveler13 BEAUTIFUL HOTEL
I LOVE Chicago and I LOVE this hotel. Fantastic location, close to everything, beautiful views and amazing rooms. Great location for a date. The interior is very beautiful. The rates here can have wide fluctuations and if you see a good rate then book it. Downtown hotels are pricey. If you plan to stay downtown fly into MDW and NOT ORD. If you fly into ORD then these hotels will be accessible in like half a day. Chicago traffic is terrible. Try this beautiful SPG hotel in downtown and you will like it.
March 23, 2013
Rated 3 out of 5 by CMAA1 Need to Improve Cleaning
There were a lot of things on the carpet that made it obvious that the room didn't get vacumed. The tub drain was clogged when I first arrived and I was standing in ankle deep water when I took a shower. To the maids credit, they noticed this and had maintenance clean out the drain. I arrived back in my room on day 2 to find the room had been cleaned and maintenance was just leaving the room. The drain was clear but they had thrown a huge ball of hair in the toilet and din't flush it. Not a nice sight.
October 28, 2012
Rated 2 out of 5 by Hedgehog Needs updating
Having stayed here for the past 5 years for each NRA show, the hotel, this year was a big disappointment. The bedroom on my floor (9) was looking tired in need of some re painting and decorating. There needs to be improved housekeeping - previous guest hairs in the bath are not appealing, and basic restocking of supplies, ( no stir sticks for 5 days) In house manitenance needs to be more responsive. On a positive note Michael the doorman however is always pleasant,consistent and an assett to the hotel.
May 11, 2012
Rated 2 out of 5 by DanFromSF What happens when you get a monopoly
Hotel was fully booked, and had been fully booked several days prior for convention business.
My room suffered from clogged drains and the door did not close. Maintenance fixed them, but this is basic stuff that should not get missed.
Hallways were clogged with room service trays, staff seemed overwhelmed.
The hotel had no restaurants open at 2pm - staff directed us to go outside for lunch.
I'd say they are growing fat on the convention business in Chicago - and have lost attention to detail...
June 7, 2013
Rated 4 out of 5 by tcart our visit
front desk - great
room - nice/clean
club room - excellent servers
one negative: wine list in main lobby bar is weak
November 12, 2013
Rated 4 out of 5 by chicago54 great location and views
I have stayed at this hotel and location on a previous visit to Chicago. My partner liked it so much I surprised him with another stay. The location and view are the best. I spent over 3 hours just sitting in the hotel lobby and was just great with that. My only issues with this visit was I choose to go GREEN and the room service staff was not nice when it came to just getting more coffee and sugar for the room. But I will stay again
September 29, 2013
Rated 4 out of 5 by Donnitas Great hotel, great location
Overall very satisfied with this hotel. It is very clean, comfortable with good amenities at a reasonable price. Also a great downtown location. It is a very busy hotel, there were several meetings and weddings going on the weekend I was there but inside my room I was never disturbed. The gym/pool area is great with a wonderful deck for relaxing or sunning that overlooks the river. A couple cons - pay for internet, I really don't think hotels of this caliber should charge; elevators were a bit slow.
August 22, 2012
Rated 4 out of 5 by okbobcat Nice Hotel, But A Few Issues
My wife and I stayed here this past weekend for one night, and had just a couple problems. The self-parking wasn't marked with anything that says Sheraton on it, so we had to call the hotel to find out where to park. Also, when we couldn't find a restaurant in the immediate area that was still serving food after we checked in at 10 pm, we wanted to order room service. The menu said it was open until midnight, but at about 11:15 pm, I tried pushing the Room Service button on the phone, I tried dialing the Room Service extension listed on the phone, and I tried calling the front desk and getting them to connect me to Room Service, but no one in Room service ever answered the phone. Other than that, the room was comfortable, the Shedd Aquarium package was a steal, and we enjoyed our stay.
July 9, 2012
Rated 4 out of 5 by Chicagophile Check in
I was rooming with another person who arrived 2 days before me. She had registered both of us but when I came in, my name was not on the reservation and I could not check in until after she was out of her meeting...after 5 pm.
November 5, 2013
Rated 4 out of 5 by DianeS Great location but cleaning staff not timely
We met up with friends for the 4 day Easter weekend. Over-all a good stay. Great location - easy to walk to key Chicago attractions. Nice river and lake views.Appreciated the several, comfortable waiting areas in the lobby level. Staff was over-all friendly and helpful. My one complaint is that our room was not cleaned in a timely fashion or very well. We left early each morning and for all 4 days, came back around 3 or 4 pm to an uncleaned room. I had to call on two days to request housekkeeping.
April 2, 2013
Rated 5 out of 5 by mcclearye This hotel is the place to stay
When in Chicago, the Sheraton is the place to stay. The staff was helpful and friendly, the room was perfect, the restaurant was beautiful and great food. Overall, we thoroughly enjoyed our stay and will definitely come back when in Chicago.
November 4, 2013
Rated 2 out of 5 by Spb2nyc Dirty bed
Some people from hotel looking demotivated and doing same. Requested very silent room (but nobody paid attention for my note in reservation file) and got a room with construction view and noise. Spent 50 minites for calling to reception, long waiting for duty manager, conversation with him. New room was better BUT... Next morning I saw a mattress. It was so dirty. Many long hairs, dust, pieces of dark things (have no idea what was it). Lower mattress was dirty too. Nobody clean that for years.
June 9, 2013
Rated 3 out of 5 by Jacquie My room needed an update
I've stayed at the hotel four times over the past two years because of conferences I've attended. I still cannot believe they have a tiny safe on the wall inside the closet. It barely holds anything and I'm continually annoyed they have not updated the safes to hold a laptop.
After flushing the toilet it ran for longer than normal and was very loud. It was very annoying when you got up in the middle of night to use it.
October 2, 2013
Rated 2 out of 5 by Planner23 SPG Recognition Needs Work
This was our first stay at this Sheraton and we used SPG points for one night and paid for the other. I wish I could have some of those points back.
The SPG check-in desk was only staffed with one person at the busiest time of day. There is nothing "preferred" about that. We ended up having to stand in line twice for very long periods. I will say that the one staff member that was there was extremely apologetic and helpful.
When checking out, the staff member at the SPG desk was taking people from the other line. What's the point of having a SPG desk then?
Positives - The views from the hotel are great and I enjoyed the fitness center. Most of the staff we encountered were very friendly and helpful. Not my favorite Starwood hotel in Chicago, but I might give it another try this summer.
March 19, 2013
Rated 4 out of 5 by Deide30 Accommodated well, but no follow thru with security
Our stay for my stepson's wedding was quite an experience. The hotel was beautiful and the accommodations were finally met after sometime for waiting for a room after requesting early check-in. I wouldn't have cared so much about this if we didn't have the wedding to worry about. Not having a room until after 2:00 with the wedding at 4:30 was a huge issue for my husband and my family. But our stay ended up being very comfortable and wonderful in the end... until I called security the next day to ask about my 12 yr. old's missing ring that was acidentally left in the room, and they were very nice about it and said they would look into it immediately...never heard back from them!!! That part makes me mad. I was hoping for someone to follow through with that and I received no call back even.
October 17, 2012
Rated 5 out of 5 by bcareo I love this hotel
I stay in this hotel every year for NAR's Leadership Conference. While I have choices of other hotels, I'm always sitting ready on the computer to get into this hotel. The cabinet that had the drawers and held the mini bar was not up to Sheraton standards and there was dust on a lot of the furniture but I still enjoyed my stay. I could not believe how quiet it was on my floor. I choose to upgrade my 2014 President to a higher grade room so he could get a water view.
August 29, 2013
Rated 3 out of 5 by Roadwarrior2 Could have been so much better
Hotel could have been so much better. Great location, beautiful lobby, clean room with a great view but the staff just doesn't get it. I waited longer in the Starwood line at reception than non-members. The desk clerk and valet were surly. At $50/night for parking can I please have a smile? Room service good and the staff woman in the Club was very nice! But I asked for help with an internet connection and the hotel operator was surly. Fortunately, tech guy was great. Fitness center too crowded!
August 13, 2012
Rated 5 out of 5 by AnniversaryCouple1999 Anniversary
This was our anniversary weekend getaway. The hotel was excellent. Our room was comfortable and clean. We used the health club which is set up better than most hotel health clubs. The location was perfect. It put us close to many of the activities we had planned for the weekend. Finally our last night there we ate at Shulas Restaurant located in the hotel. Definitely one of the best meals we ever had.
October 7, 2013
Rated 2 out of 5 by Onbusiness Lack of service
This hotel seemed to be having rather serious labor or management issues. Room service seemed nonexistent. My room was not cleaned once in a 3 night stay. I signed up for the green program (no linen or towel service unless left on the floor) so it took a while to realize nothing was being cleaned. Trash baskets were full, the floor needed vacuuming and no clean glasses or fresh coffee for the coffee maker. I also noticed other rooms on my floor with room service trays on the floor for days. I guess I should have complained but I was so busy and tired and just kept hoping that each night when I got back it would have been cleaned. The other issue was the lighting, in the room and the lobby was so dim at one point I had to go outside to read something I needed. I had asked the concierge twice
June 6, 2012