Rated 2 out of 5 by grant party noise
I took my son to the leafs hockey game for his birthdat. He lives in Sudbury and I live on Manitoulin Island so it was a long day driving down and going out. We went to bed at midnight and were expecting a good night sleep but were interrupterd for hours from partyers and finally had enough and left by 6am. Told the checkout manager and he said this was the norm for Saturday nights and that police were called to remove people on other floors. This is very dissapointing and unacceptable and I won't come back or recomend to friends or family until I hear positive feedback...thank you
February 4, 2013
Rated 5 out of 5 by CHINOOK OUR FAVOURITE TORONTO HOTEL
We have stayed here many times in the past year either on business or pleasure and have always been pleased with the customer service and rooms.
My husband has always known that when we check in he makes sure the room is up to my standards before bringing up the luggage, but now he knows that I will be okay with this hotel as it is always clean and welcoming, and we both have been happy with this experience!
We love that it is also so close to great shopping and restaurants!
Everyone from the valet, front desk, club lounge and housekeeping have always been friendly and helpful.
July 2, 2012
Rated 3 out of 5 by Fox2014 Review for Oct 15 to 16
When you tell a guest that someone will be right up to address their concern 3 times and no one comes to address their request, it sends a message that do not care. Don't make committments that you can not meet to just to make someone happy. Tell the truth and set accurate expecations. Extra points on my membership account don't help either.
October 17, 2014
Rated 4 out of 5 by Starnight295 The staff at the hotel was very good
The hotel staff did a very good job in recognizing my spg status. It was confusing about the upgrade I received, but they did explain their hotels policy and gave me a good explanation once I asked for one.The hotel upgrade I recieved was very nice. there was some minor concerns but Max and Nana were very nice in helping resolve these concerns. Also the breakfasts and evening snacks were excellent in quality in the club room., All the staff were extremely helpful, but I believe John made our experience wonderful..(chief bartender)
September 6, 2014
Rated 1 out of 5 by Disappointed17 Room 3433 is really bad
I am generally a loyal SPG customer, but had one the worst hotel experiences at the Toronto Sheraton Downtown. The hotel itself was fine, but room 3433 needs to be stayed away from at all costs.
It is right beside a service elevator that was so noisy that it kept my entire family up all night.
Another irk, that I would never have mentioned if it wasnt for the horrible room, was that the swimming pool was open air (when it has the ability to close) on very cold June morning. Many of the guest commented not only on the coldness of the area but on the coldness of the pool itself.
June 17, 2013
Rated 1 out of 5 by vacationer123 Very good hotel trip ruined by staff
While staying on vacation at this hotel I tried to make reservations at another Sheraton. The front desk staff couldn't do this for me, but gave me a long-distance number to what I was told was the Starwood reservation number. In fact it was a number somehow associated with Expedia in the USA. I have now wasted hours and hours of my time trying to cancel this latter reservation. I'm still not sure it's done, as every time I call it seems to still not be cancelled. Even if I do get it cancelled, I'll lose money on the credit card exchange.
One thoughtless action by staff had totally ruined my vacation (and beyond). The extra 2000 Starpoints the manager gave me doesn't really compensate me for the disaster.
August 12, 2012
Rated 2 out of 5 by ProfessorNurse Club Privileges not worth the money
Attended a conference here and decided to upgrade to the Club floor. Was put in a room right next to the elevator and did not sleep the first night due to the sound of the elevator. Requested a move to a new room but it was not available for the second night. On the third day, my colleague sat on her bed and it collapsed and we were moved to another room that did not have all the amenities of the first room and had a loose toilet seat that was never fixed during our stay. We left a note for housekeeping about it and there was a reply on the note, saying "sorry" but no one was sent to fix it. The biggest disappointment was the Club Lounge which only supplied a minimalist breakfast and very disappointing appetizers (frozen Costco ones and blocks of average cheeses). The selection of wines were poor and outrageously priced - $17 for a glass of Oyster Bay pinto grigio (a terrible wine). I would not recommend for anyone to spend the extra for Club privileges as they simply are not worth it. The staff here tried to be responsive and helpful but the hotel itself is in need of updating and I'd recommend they consult a skilled food and beverage manager.
October 25, 2014
Rated 1 out of 5 by Pekka1968 Service means no service
Well anyone knows that this hotels needs badly updating. But sometimes good service forgives mistakes in room decorating or other things. Well, in this hotel you have to look after really service and can't find it anywhere. The stuff at the club lounge is trying their best that people don't come back and enjoy their time. Smile is probably something they never had seen in their lives.
Even after staying one week in this premises, no one says thank you staying with us when checking out or hunting your own laundry could be like mystery adventure. One week gives enough information to write bestseller of bad service.
Only stars lights during the week were the friendly and lovely housekeeping lady and then the fitness supervisor who solved problem of the lockers at the gym.
September 13, 2014
Rated 2 out of 5 by manymoons2 Entire Stay Not Up To Par
I was put into an adjoining room and heard everything my neighbors were saying and doing - including the partying until 230 and the unappetizing sounds the next morning. Ironically the entire hotel was full and no other room was available on a random wednesday in early november. Combine this with the renovation and drill noises and my stay was less than average. Oh did I mention I opted for the "green" package - asked for coffee and water refills and someone kindly left a single packet of coffee ( no creamer, sweetener, etc) and after I spoke with the front desk a plastic bag filled with coffee (again no extras or cups) was placed in my room - still no water - guess you have to beg for that as a gold member.
November 26, 2012
Rated 2 out of 5 by MississaugaON Stay-cation could have been better ...
It's the little things that you remember. We were spending a day alone without our two children who were being taken care of by my sis-in-law. The hotel and room were clean. The location is fantastic.
But the TV ... perhaps it's on a satellite feed? Every couple minutes, it would freeze up. We thought it was because of the weather, but the problem didn't go away when the sky cleared up.
And it was cold at night. We found out that the building had not yet turned off the AC which meant that the heating wasn't working. When we called down in the morning, we found out, too late, that they could have provided a heater. My wife is 8.5 months pregnant and we certainly wish that option was made known to us earlier.
September 23, 2013
Rated 5 out of 5 by Mikey Was pleasantly surprised
When we first arrived, I realized that I made an error booking the hotel (one bed vs. two). They immediately accomodated my error. We were given a room with two double beds. (We would have preferred Queen but were not pushing things as the hotel was quite busy for March Break). We loved the hotel and location. At the pool, I was speaking with a lady (And didn't realize that she was an actual employee of the hotel). She gave my family 4 coupons for a buffet breakfast the next morning.... WOW - what a lovely treat! Will return again - the children loved the indoor/outdoor pool!
March 16, 2013
Rated 3 out of 5 by Lottie11 Great location - needs updating
Great staff, food good, bedrooms [in Richmond Tower] dark and dated, and design issues with air-conditioning - badly need the promised renovations. No minibar or fridge, Ideal position for all Downtown shops, attractions and trips. Seems to focus on meetings and conventions rather than tourists.
October 18, 2014
Rated 5 out of 5 by Regdelano Above and beyond
While from my rating, one might well guess that I was pleased with the SheratonCentre Hotel. This, however, would not capture one of his finest assets. It was a human asset, Brian. Upon arrival, Brian instantly remembered me from prior visits and with a warm welcoming smile he gave one the feeling of returning home. He was efficient and showed a sincere concern that we enjoy our stay at the hotel. This speaks to the quality of training of Sheraton and the fine attitude of the diligent employee. Brian set the mood for a wonderful weekend stay at the Sheraton Centre property.
September 3, 2012
Rated 3 out of 5 by JenT32 location, location, location
Was recently at this hotel for a 5 night stay during a National conference with delegates of across Canada (1000 of us). The hotel location was very good as were the conference facilities. The rooms were not fantastic though, the AC never worked properly even after we asked for it to be serviced. As well the bathroom counter space was not good at all. No mini bar or fridge wasn't helpful (and to spend 20.00 per day is crazy for this). The biggest complaint that I have is the wifi fee's -in this day and age, I have not been to a hotel that charges for wifi in years. You can get free wifi everywhere, from starbucks to macdonalds and at the hotel rates we are paying, it is crazy that we had to pay this amount. It is a standardized feature as far as I am concerned. I am a starwood preferred guest as well and still had to pay for it. really unacceptable I think.
October 4, 2014
Rated 3 out of 5 by AssociationExec Freezing cold room & long check-in lineups
My room overlooking City Hall was cold like an icebox. Thermostat did not function. I spoke to Concierge about in the looby. Was told someone would look into it, but it was not fixed. Night two was even colder (I took a blanket from the second bed to get warmer).
Check-in lineup was also surprisingly long and slow (same as my last stay at the hotel).
This was only my second stay at The Sheraton, but based on the service standards, I must say that I am not sure I would recommend it to friends or to our Association for its meetings again.
The food, however, was excellent.
February 15, 2014
Rated 4 out of 5 by Rweb Good experience
The room was comfortable and clean but needed a little maintenance like with the peeling bathroom wallpaper. The A/C noise prevented me from sleeping without earplugs which is common for me, but we couldn't stand the heat without it going constantly. The elevators were stifling and hallways were warmer than I'd like when wearing my suit or tux. Restaurant prices were quite steep, and service was slow (lunch took 3 hours); therefore, I I only went twice. Housekeeping requests other than the maid took multiple calls and still weren't right. The maid was fabulous!
July 11, 2014
Rated 5 out of 5 by pudik1 This hotel is conveniently located.
The staff was very helpful and went out of
their way to provide information and answer
questions. I enjoyed my stay for the following reasons Very good location and
the facilities met my requirements. I had
a good quality of sleep
October 19, 2014
Rated 5 out of 5 by Lori33 Best Hotel Ever!
I have been staying at the Sheraton Toronto Centre for an extended period of time and the staff is absolutely amazing. The amazing service starts at the valet which takes the best care of their guests, to the front desk staff that will take care of your every need and the lounge staff that provides a yummy breakfast and hors d'ouevres selection each day. The hotel also provides special extra programs such as the 'Green Choice' program that both benefits the environment and gives you extra loyalty program points (which I love). I truly feel at home at this hotel, and have even made a conscious decision to stay at the hotel even though I work about an hour outside of the city. I would recommend this hotel to anyone.
April 30, 2012
Rated 1 out of 5 by Baxter60 Always something going wrong.
This time I could not enter my room. Security had to be called after me third key change and they had trouble too.
Rooms are very old and in disrepair.
October 22, 2014
Rated 5 out of 5 by EDW915 Great hotel – only problem our room was cold.
We had a great stay in your beautiful hotel. Enjoyed every part of it except for one thing. Our handicapped room was cold Saturday evening. We contacted the desk and after a long wait a small space heater arrived at our room. It was really too small to do much good so we bundled up and went to bed. But all in all a great stay.
October 13, 2014
Rated 4 out of 5 by Laura04 Some improvements needed
Here you have some comments trying to help improving guests stay:
1. My room was next to the elevators and was quite noisy.
2. At 4:30h the alarm clock started to ring and woke me up. It seems the previous guest left it like this and the service room didn't switch it of. I came from Europe and it was impossible to sleep again because of the jet lack.
3. On Saturday night someone on the next room was having a party until 5am. I saw them bringing beers on the elevator, etc.
4. The bath water tap couldn't be turned off, so the water was dropping all night with the consequent waste of water.
5. When I checked in the lady didn't inform me about Internet connection, breakfast nor offered a map of the city.
June 26, 2013
Rated 3 out of 5 by oliverfish Needs Updating
I have stayed here many many times in the last 10 years. I am sorry to say that this visit did not meet my expectations. I moved room within minutes after arriving. The air conditioner was so loud, it sounded like a helicopter was in the room. I was given a second room which wasn't up to the usual starwood standards either. The shower curtain was in desperate need of replacing-it reeked of urine! I had to close the bathroom door because the entire room smelled of it. The wallpaper had been torn and carpet lifting.
The front desk staff was exceptional. I didn't bother to change rooms again as I was too tired and only staying one night.
Certainly needing some renovations and maintenance! No longer 4 star!! 3 star now!
September 2, 2012
Rated 5 out of 5 by Marrick This hotel has a great staff!
From the minute we arrived, we were treated like royalty. The staff directed us to where we needed to be, the check in desk quickly had our room keys and the servicing of the room was outstanding. The icing on the cake was Blesilda, the Club Room manager, who made us feel welcome and was there each day to greet us and ask what she could do to make our stay even better!
We were there as part of a very large convention, but the staff treated us like we were their first priority. I would highly recommend this hotel to anyone looking for a first rate experience.
July 4, 2014
Rated 1 out of 5 by Normster24 over rated hotel
This Hotel stay did not meet my expectations.
July 22, 2014
Rated 5 out of 5 by Singh50 FANTASTIC STAY
Our stay at the Sheraton was remarkable from check in to check. We were visiting Toronto for the first time for my dad's 50th birthday. Crystal at the front desk immediately upgraded our room and sent champagne up to help us celebrate, which was a great gesture.
The Club Lounge was the key highlight of our stay, mainly due to the staff and service received. We were greeted by Bless initially who went out of her way to meet our needs. She was very friendly and professional.
We were also introduced to Aravind Murthy the VIP manager who was very accommodating and made us feel very welcome. I believe he is a great asset to Sheraton. The team also arranged chocolates and a birthday card for my dads birthday which was very touching.
I would recommend anyone to stay here as the rooms were always very clean, staff were very friendly, excellent location and great club lounge.
October 4, 2014
Rated 2 out of 5 by rrr55 this hotel
I found the Sheraton downtown was not at all up to Toronto downtown standards,
The rooms are in very desprate need of a good cleaning they are just surface cleaned. The walls,tiles,hallways are looking rough and are dirty however the bed was comfortable.
The area and location of the hotel is great lots to see and do.
The new Bistro/Bar wasn't that great terrible wine list and food was just ok, very poor staff bad service and the majority where very very hard to understand.
I will choose a different hotel our neck Toronto visit.
I was actually worried about bed bugs?
February 11, 2013
Rated 2 out of 5 by kaiti Great location, personnel requires improvement
From the moment I arrived at the hotel, I had to wait in line to be served by one of the three front-line staff. At no point in time did I feel "welcomed" and appreciated as a customer. I asked if my SPG points would be recognized and was told NO because I had booked on a site other than the hotel site. Well, that's unacceptable. Other hotel chains give me the points just the same. The reality of today's market is that most people book on one of the many hotel booking sites. One of the reasons I stayed at the sheraton instead of another hotel was the SPG points. If I cannot benefit from them in the future, there are plenty of other hotels with way more friendly staff. Your rooms can also benefit from more comfy pillows.
March 21, 2014
Rated 3 out of 5 by Philip422 Good hotel, but very large
I was satisfied with my stay here. It's not at the same standard as some other hotels I have stayed in Toronto, but overall it is well run and the staff are very helpful. It is very large though and there are a lot of tourists staying; it is very crowded at times in the huge lobby. There is construction nearby which I could hear in the early morning even though I was on the 33rd floor! But there is construction all over Toronto! The location is good, near two subway stations and a short walk to the downtown area I needed to get to . Fair value for the price I paid.
October 6, 2013
Rated 4 out of 5 by susiegd In general very happy
The rooms at the hotel are comfortable & well kept, room cleaning wasn't always on par but not too bad. The restaurant BnB was my biggest peeve. I ate there 4 times, the 1st three times I ate they my orders were wrong. I got fed up by the 3rd time after waiting half an hour & then I was presented with a salamon salad with no salamon, so in essence it took them half an hour to chop lettuce. I was assured by the manager , that my meal would not be charged but when I went to settle my bill it was on there! The food was OK but certainly wouldn't recommend it to anyone.
February 18, 2013
Rated 3 out of 5 by releig55 Good Location but has to be renewed
The Sheraton Centre Toronto needs maintenance and renovation. The room, I booked, was nice, but the conditoin of the room is average whereas the price is very high. The bathroom facilities are much too small, the air condition is very loud, the carpenter is old. Very good was the free coffeemaschine and free bottles of water. The housekeeping is maximum 2 - 3 stars, some days everthing was done in a proper way, the other day towels were missing, or water - just not as you expect it in a house like this. Even so, the staff is mostly very friendly. The breakfast in the lounge is ok, always fresh fruits were available. The appetizers in the evenig have a poor qualitiy. All in all the level of the hotel is more or less 3 stars not more.
July 10, 2014