Rated 5 out of 5 by Thyroid Internationla Meeting
Excellent venue in heart of Toronto
July 15, 2013
Rated 2 out of 5 by Lisa36 Not a Great Value for the Money
Went to Toronto for the boat show and stayed at the Sheraton due to the transportation to and from the boat show. Booked a club room which was very plan, small bathroom and a fridge that diod not work. For $300 a night, I would expect that the room had more working amenities.
Service in the club lounge was awful, waited over 20 minutes before getting someone to take our drink order. Finally had to ask someone. Again, I expect more from a Sheraton. Maybe I expect too much, however, I travel all over the country, and this hotel has nothing special.
It is fine if you are looking for the convenience of not having to drive to the boat show.
January 13, 2014
Rated 1 out of 5 by RenoNV Extremely poor service
I arrived at the hotel in the early evening to my room not being ready and waiting for 30 minutes (not too bad, but it was known that I would be arriving at that time). When I finally got to my room there was no bed, but tables with six chairs where the bed should be. I called down and after being told that I should sleep on the couch and then tranfered to the front desk and hung up on, I finally had a lady say she would have a rollaway sent up. I left for a dinner and get back around 2:00 am to find that a rollaway had arrived with no comforter or pillows. Being too tired to deal with it, I managed as was. The next night I had a fun evening with my neighbours who were extremely loud until about 2:00 am. Security came up once after I complained around midnight, but it didn't change the noise level. Again, being too tired I left it. Night three I finally get a real bed, and when I arrived at the hotel at midnight I was happy to see it there, unfortunately it was not made. I had to find the linens and pillows in the closet and make it myself. All-in-all a really bad experience. When asked at checkout how my stay was and I relayed all of this, the response was, 'oh that's too bad." Wow, well done. It's too bad Toronto was very busy, else I would have sought other accomodations the first night.
December 4, 2012
Rated 3 out of 5 by dozer2015 dave hewitt
A/C not adjustable
No free internet in Room
TV slow to respond
Good shower .
July 9, 2014
Rated 4 out of 5 by HK57 great conference hotel, expensive WIFI
I attended a conference at the Sheraton Centre in downtown Toronto - it's a great location and the staff were exceptionally friendly, helpful and efficient. The hotel is near museums, restaurants and excellent shopping. There is also a lot of live music in a very safe and friendly town.
I have only one gripe - wifi in your room is expensive. This may be normal in North America but it is free everywhere in hotels in Europe. The hotel is not cheap - why stick to this outmoded practice?
June 24, 2014
Rated 4 out of 5 by Michael459 Lots to do in Toronto
We got checked in quickly and headed to the pool. We were surprised the pool bar was not open. Last year it was closed for renovations and this year not open at all. With a full house and packed pool deck it would have been great. We were able to order from room service but this look a long wait for delivery. I hope during our next stay the pool bar and BBQ will be open.
July 2, 2014
Rated 1 out of 5 by ssingh8479 Poor housekeeping and unskilled staff
I have a long list of items that were not working. These are:
1. Refrigerator and microwave was not plugged and checked. It took at lease 10 phone calls and reminders before anyone showed in a group of 3 individuals. Shows the efficiency that a minor issue needs three professional to do the jobs.
2. Hair dryer was not working and had call at least five times before it got replaced.
3. Tea pot was not working.
June 29, 2014
Rated 4 out of 5 by Qiang Glad to stay
It's my first time visit Toronto and I have lived in another hotel before I came to Sheraton, and decided to stay here for the left 3 weeks. The facility is just great and the most important is the service here is perfect which really make me feel like home. I met Vincent when I checked in last Tuseday, who said hello to me by mandarin when he noticed that I may come from China, he also helped me a lot to understand facilities, what type of rooms are best suitable to me, after he knew I'm traveling with my wife, and daughter. I feel Vincent and Sheraton are just trying your best to delight the customers, thanks much I really feel good to stay here.
July 29, 2013
Rated 2 out of 5 by Mims26 Not staying here again
I had a bad experience with the bathroom, where there were a relatively big leak caused by the room above us, which was leaking through our ceiling vent in the bathroom, splashing me with dirty water. The staff answering the client services phone line was less than courteous and the phone went unanswered when I tried phoning about our toilet not flushing properly. The staff who came to "fix" the toilet, simply flushed the toilet and said it was fixed. There were hairs in the bathroom, a burnt lightbulb in the bedside lamp and the TV signal was choppy. To top it all off, the fire alarm was set off by a beligerent person in the hotel lobby at 2:30am.
July 22, 2013
Rated 5 out of 5 by JuleeJ Incredible Customer Service
As usual, we enjoyed our stay at the Sheraton! On arrival, the associate who checked us in to our room went beyond our expectations ensuring that all of our needs were met. Although, our room was in an older section of the hotel it was perfect for a family with small children & cannot imagine staying in any other room at the Sheraton from now on. We spent three nights over the Labour Day weekend - thoroughly enjoying the indoor-outdoor pool along with the outdoor patio/bbq. Our 4 young children enjoyed the pool activities and children's yoga put on by the staff! We are already looking forward to our next family getaway to the Sheraton!!
October 10, 2012
Rated 5 out of 5 by FD2013 An amazing hotel with amazing staff
My name is F. Darabi and i stayed at your Hotel in downtown Toronto from January 24 -January 29 2013, in room 2033.I just wanted to let you know , that i had an amazing time at your Sheraton Hotel.Every person at the hotel was very nice to the guests. I wish I could have stayed more than a few days there .
The people at the front desk are like Angels , one of them was Mr .Max . He helped me a lot, he showed me everything in my Room and he answered every question that i had with a smile. Another amazing person was Miss Bernardita who i believe was part of the Houskeeping department she is an amazing, wonderful person. I never met a more amazing person then Miss Bernardita, She gave me every Morning so much love and joy and not only to me but every other guest. I was in many Hotels all around the world but I never had service as amazing as your Sheraton Hotel in Toronto. I had to write this email to you and give you this feedback because its very important for you to know since you employees like Mr. Max and Miss Bernardita represent the face of the Sheraton. The only complaint that i really have is that your restaurant does not have any vegetarian choices but aside from that everyone in the restaurant is amazing as well. I will definitely come back to your establishment and recommend it to anyone that is going to Toronto.
Thank you very much.
God bless you guys.
February 1, 2013
Rated 2 out of 5 by M19M70 Bad Odor
This hotel has a great location and potential. However, unfortunately there was a very bad Odor in the room and hall way. I had to change my room, but the second room had the same issue as well. The quality was much less than my expectation.
July 5, 2014
Rated 2 out of 5 by Manju Beware!
Thought we would stay at the Sheraton because of its great location, however we are unlikely to return. Our Rooms floor was so dirty we were afraid to take our shoes off, the grout was missing on the bathroom floor, the elevator shaft was next to our room so everytime someone went up or down our room rattled and shaked, the room across the hall was having a party and the doors provide no noise protection, The beds were very clean but the mattresses were horrible.
Seemed the only people that were happy to greet us were the Gentlemen outside and the lady at check out.
January 11, 2012
Rated 2 out of 5 by underwhelmed2014 Underwhelmed
Upon arriving on our room we found immediately an empty muffin wrapper that clearly the house cleaning should have found if they cleaned the floors at all. I then had a shower and found that the tub was not draining so i had to stand in the dirty water, which took over 10 minutes to finish draining once I got out. We decided to have dinner a shops's most of us ordered purple hayes's while I ordered a rye and coke all drinks were WAY too strong to the point where we had to add water to the drink to even drink them. I must admit the beds were very comfortable and we slept well. The next morning after check out the clerk told us we could leave our bags in luggage storage because we were there for a conference and would not be leaving until later that day. The three of us went to the luggage storage and was greeted by not overly friendly man, who took one of our bags and then told us that the storage was full and shut the door (no sorry, no sympathy, no nothing really). So, we decided to go to coat check and see if they could hold on to our bags (as they had held onto a friends bag the day before). We arrived a coat check and asked if we could leave our bags here as the luggage storage was full, she replied with "I am not taking your luggage" shocked we asked if there was anywhere we might be able to bring it or leave it and we were replied with a quick sharp "NO" and then walked away to answer her ringing cell phone. So we had to walk all the way to my car and leave then there only to be late for our lecture. Once lunch came we shocked again to find that indian, spicy food was all we had to choose from. I know this was probably not the hotel's fault was is was only salt in the wound. One good note, the man we encountered while leaving the parking garage was very friendly and funny!
Overall I was not impressed by our stay and don't think I will be back anytime soon as we paid approx. $200 per night and expected MUCH better.
March 1, 2014
Rated 2 out of 5 by JasonR Expensive retreat
It was a comfortable but expensive retreat that really didn't rise up to the price charged. The club lounge was adequate, the cleaning of the room previous to our arrival was not acceptable, but the restaurants and location were good. The staff was friendly, but I was still not satisfied with the resolution of my differences. A good business venue with plenty of activities and conference facilities - great workout room and pool amenities.
June 27, 2014
Rated 1 out of 5 by Dadnie Terrible location of room
We booked a holiday to come to Toronto to see some sights. I had booked here last year for a conference and everything was great. Paid more to stay at Sheraton instead of other local hotels. Check in was great and staff very helpful. Unfortunately our room located in 1114 was right beside the elevators so all he heard all night was the running of the elevators. At first we thought it was airplanes flying overhead, but then realized we were nowhere near the airport. By the time we called the lobby, they did offer another room across from the lobby but our kids were asleep by then and decided not to disturb them. Very disappointed for the amount we paid.
February 8, 2014
Rated 4 out of 5 by Wimal MANAGER
I always prefer to stay at Sheraton when on business trip to Toronto. This time around the experience was not the same, simply because the vent the room made lot of noise (room # 2538). I number one priority is to have good night sleep so that I rested to conduct my business next day. That did not happen this time. I'm sure Sheraton will be mindful of such things and check the rooms before assignment.
June 29, 2014
Rated 3 out of 5 by Texas2Step Hotel features not up to par
The wi-fi and tv did not work properly. Constantly knocked off the wi-fi and if 2 people tried to get on the wi-fi, froze tv. 1 day the tv constantly didn't have a signal, stopped at front desk to let them know, they said they would send someone up right away to work on it. Got back from dinner a couple of hours later, nothing. Called again, finally came up and reset something so that the tv worked. Wi-fi still didn't work for more than 1 person.
June 26, 2014
Rated 4 out of 5 by BAS53 Reception
Overall we had an enjoyable stay at the Sheraton. My only area of complaint was with regads to checking-in at the Reecption upon arrival. There were only 2-3 staff on duty at Reception at the time and there were quite a few people waitig to be checked-in, some of who were 'priority' regular stayers.
It took far too long, and it was obvious that there were not enough staff to deal with the process quickly enough. Also the Receptionist who did deal with us, although efficient was rather 'going through ther motions' and not particularly personable.
For a large hotel like the Sheraton I found this to be unacceptable and poor.
October 9, 2013
Rated 5 out of 5 by Swag50 The staff are great
I stay at the Sheraton Centre Toronto a fair amount throughout the year. What has always impressed me have been the staff. For my most recent stay I was most impressed with a number of staff. Steve at reception was very helpful in taking care of me and my wife. Blesilda Pagaoa always impresses me. The way she greets people at the club lounge reception is a great way to start the day. She remembers all the guests by name. Amazing...what a great way to start or finish your day. The other person I want to recognize is Myra DeJesus. We had an issue with the heating in our room and she was so helpful and a pleasure to deal with.
March 28, 2014
Rated 2 out of 5 by Unsuallynotcritical If you have another choice, take it
No heat in room, portable electic heater was marginal. No notification that there was no heat, nor that the TV service as not available.
There was construction drilling going on for a full afternoon on the day before my departure, which was terrible considering the vibration along with the noise.
Leaky toilet all night, drip drip drip: I finally had it fixed with a new flapper valve the following evening.
Desk did not answer phone on multiple occasions. Others reported the same issue.
Room service did not answer phone. Rang through to front desk which took the order, but needed a call back because they did not have the brand of beer that had been offered.
Wake up calls were over 1/2 hour late if they came at all.
Waits at all desk counters were not acceptable, especially at checkout at 6:00 AM. Printers did not function, so only one desk person could print the invoices.
Fitness center equipment input screens did not function very well, and equipment either needs maintainance or needs to be replaced.
TV did not work for 24 hours. Told it was a city wide issue, but it was out for more than 24 hours. This was the one issue that may have been beyond their control.
We were hustled for a taxi on departure, with three different prices given over a five minute period. The regular cab rate, then a special rate pushed by the Sheraton bellman, whcih then changed once we actually entered the cab. They wanted an extra $10 to continue onto the 2nd passenger's terminal at the airport in addition to the 'flat rate that had been offered. We quickly asked to get out, and they dropped that demand.
I could hardly believe this was a major downtown Sheraton, and others had the same thoughts.
May 5, 2013
Rated 4 out of 5 by Shawick Great location and fantastic pool!
Stayed there while in Toronto on business. Large pool is perfect for doing laps before and after a work day. Check out is very speedy and efficient: no need to stand in line. Close to everything. Only downside is with the front desk staff. The day I arrived I was given wrong directions to a conference room. Then I forgot a book in my room: called the front desk twice but never heard from them, although the last person I spoke to asked for my name and phone number.
June 23, 2014
Rated 2 out of 5 by wanderer This hotel has no idea
What was supposed to be a lovely weekend in Toronto turned out to be less than appealing thanks to the hotel. While it is well-located, the hotel is not particularly service-oriented and has some significant room issues. At check-in, the staff did not recognize my elite status (as a Delta Platinum with Crossover) and thus did not extend the benefits. The next day, I realized the oversight, and spoke with no fewer than three people before anyone had even heard of the partnership with Delta Air Lines (one employee even referred to it as "Delta Hotels"--please!) I realize the relationship is new, but not that new, and the guest should not be the one to inform a major international hotel in Canada's capital of finance. Embarrassing, to say the least.
Furthermore, the bed was uncomfortable, and rattled and squeaked every time I moved. The pillows were too soft, and when we politely requested firmer ones, if possible, the receptionist shouted at us to, and I quote, "Go look at the pillows! Read the label! At least two are firm, foam pillows!" I beg your pardon? (They were all the same, for the record, and not firm foam ones.)
What's more, the food at the Sheraton Link, while convenient, was tasteless and overpriced. ($3.50 for a basic coffee, $3 for a small yogurt, the kind that come connected in a 6-pack, no less!)
As a Platinum Medallion on Delta Air Lines, I was looking forward to reaping benefits from the new partnership, but was sorely disappointed. Not even so much as a "thank you for choosing Starwood" was heard over the weekend. When I travel with my airline, a heartfelt thank you for my loyalty is but the beginning. And while I'm new to the Starwood family, this experience certainly doesn't bode well.
April 9, 2013
Rated 1 out of 5 by Rickgeez Rude Staff at Sheraton Centre Toronto
Apparently there was a noise complaint about my room - but instead of getting a courtesy phone call to bring it to my attention, the Security Officer came up to my room armed with 3 other guards and threatened to throw me out and call the Toronto police. When I asked why they didn't call to warn me first or bring it to my attention, he pretty much told me to shut up and let him speak. Granted, being noisy is unacceptable, but there is a much better approach that could have been taken to address the matter. I'm a SPG Lifetime Gold member and I have never had this experience before at any other properties. I believe that no matter the situation, people should be treated with respect, especially when they are paying to patronize your establishment. The tone and level of engagement I experienced with the Security Officer is indescribable beyond what I wrote above, but I sincerely hope that the Sheraton will advise its staff to treat guests with respect and courtesy even in adversarial situations - I try to do the same as a guest at your hotels even in difficult situations.
July 4, 2014
Rated 5 out of 5 by DaveM1 Staff
My wife was in the hospital nearby and although the hotel was booked beyond my first night's stay, the staff at the front desk along with the manager managed to extend my stay each of the following nights for the next week so that I could remain close by to the hospital without trying to find alternate accomadation during a stressful time. That was true, caring service. I will always use this hotel in the future when in downtown Toronto. Great job!
June 24, 2014
Rated 5 out of 5 by jmcmchi Helpful staff
Even arriving at 2 am, staff were knowledgeable and helpful
July 6, 2014
Rated 5 out of 5 by Fox4ster One week
I have just completed one week at this hotel. From the time I arrived till the time I left 6 days later I cannot complain about anything. On arrival the valet parking attendant was polite and courtious, as well as very prompt even though the hotel was very busy. Check in again was very prompt and actually enjoyable. It is quite nice to encounter staff who are efficient at their job and enjoy what they are doing. I stayed on the 36 th floor in the club class area. The room was very clean bright with ample space. Amenities in the bathroom included everything you might need or had forgotten to bring. As I was in Toronto for the week on business my routine consisted of breakfast in the 43 rd floor club class lounge each morning. I occasionally dropped in for the evening munchies and a drink before dinner. Again the staff were of the quality I would expect at a 5 star hotel. Very courtious and efficient. I did have dinner in the new BnB restaurant (traders) on two occasions. Atmosphere is clean and contemporary with buns and burgers being the theme. Yes I did have the sliders with the homemade relish. Very tasty! The wings and onion soup was also very good. Overall the week long stay was enjoyable. I was quite busy so was not able to take part in the new fitness area or pool. However I could see a large number of people enjoying those facilities. The location of this hotel is also very good. For example only a 10 minute walk to the Royal Alex on King street. The Internet also worked flawlessly during my stay. I have stayed in most of the downtown hotels in past years expecting minor problems to arise from time to time. However during this stay at the Sheraton I did not encounter any issues to speak about considering the size of this hotel as well as the number of staff during the course of the week. Overall a great place to stay in the center of town!
June 18, 2012
Rated 1 out of 5 by Brett1234 Old, dated, tired, apathetic staff
The TV didn't work in the room and wasn't connected to the treadmills. The phone at the bedside didn't work. The wall around the heating/air-conditioning vent in the room was almost black - who knows what I was breathing in.
The Information desk was never open so we couldn't get ideas for where to eat. Asking the Bell staff was like asking someone who could have cared less. And we could barely understand what they said.
And the refrigerator in the fitness center is supposed to be for cold and wet washcloths. They have it filled with dry hand towels, which makes no sense.
I would not return nor recommend the hotel to anyone else.
August 16, 2013
Rated 5 out of 5 by Yukon Great hotel
Everything was clean an comfortable. The room service was excellent. My elevator was stuck for 15 or 20 minutes, but when it was opened security, Matthew Smith, told me and the other passenger that the hotel would send up a bottle of wine and fruit and cheese plate to our rooms. It was a very nice gesture and greatly appreciated!
June 30, 2014
Rated 3 out of 5 by Syngut Felt like second-class citizen
I understand there will always be problems at aging hotels that need to be addressed. However, My family found it upsetting that we were originally sent to a room, I believe #1947, that had issues with radiator noise. What was really strange is that the front desk person and the person on the phone I talked to knew about this and mentioned that, "yes, those corner units have rad issues". If that is the case, why would we be sent there in the first place? In this respect, we felt marginalized like second class citizens. Not a good first impression, and definitely one that will stick with me when we need to book another hotel room.
December 26, 2013