Rated 2 out of 5 by JLJ22312 Make another choice in Denver
I found the staff friendly, but not effective. Without fail, every service request had to be made more than once before it was addressed. Every single request.
I was at this hotel both as a guest and a conference attendee. By far, the conference services were the worst of the two. The conference staff was inflexible, condescending, slow to act, and generally acted as if every effort they made was doing us a favor. The customer service was deplorable. I can't imagine doing business here again.
August 31, 2013
Rated 2 out of 5 by Shady714 Overwhelmingly Underwhelmed
I am always underwhelmed when I stay at a Sheraton hotel. There is never a refrigerator or microwave...no free in-room wifi....and the tv reception is crappy. This time I was on the 12th floor, and could never get the air conditioning cool enough. The water pressure was weak in the shower and when flushing the toilet, and I had to call down to get a hair dryer! Really? The only thing the Sheraton downtown Denver has going for it is the location. It is a great area to walk down 16th street mall.
June 25, 2012
Rated 4 out of 5 by HSHCLD Great Location, Great Parking
This hotel is two hotels. The tower was built in the 60's and the rooms are smaller. The tower rooms have a great view and have been nicely decorated. The newer side of the hotel was built in the 90's. It has bigger rooms and is also nicely decorated. Our only problem was that the television was only showing about 10% of the channels. The other channels had sound but a blank screen. I am sure the staff would have taken care of it immediately but we were too tired to deal with the interruption.
December 4, 2012
Rated 1 out of 5 by Lauren78746 Bad experience
I would never reccommned this hotel. I had a horrible experience from the moment i checked in until I left 3 days later. Sarah at the front desk was EXTREMELY RUDE! She should be fired! She debited my personal account when I had already booked with our company card and it took 3 days to solve the problem. I ordered room service and it took 20 hours before someone came and got the tray. For $175 a night, I would have expected a mini refirgerator, free internet and a dresser. None were provided.
October 8, 2012
Rated 3 out of 5 by lovemylife Fantastic staff, not so fantastic property
The staff is fantastic at this hotel. The property condition needs improvement. We had a club room on the top floor. Very small room. Poor quality tv. Bathroom is tiny. Faucet handle fell off. Furniture was chipped. Carpet was stained. Some mold on the tile in the bathroom. The lounge is ok. The pool is in need of serious attention. The cushions were just downright nasty. Love the idea of cushions, but should be replaced (or at least cleaned). "Game room" next to pool was a joke. Now the workout facility was outstanding... but no locker facilities.. There is space there, but it is not being used. Why not make a nice his/her locker facility with showers and steam room for his/her. In short, this place has lots of potential with such a great staff. Money needs to be invested before I stay again.
September 6, 2012
Rated 2 out of 5 by Riddle Denver Downtown Sheraton
The biggest problem is with extra charges for check in. I was charged $50.00 twice totaling $100.00. I was told by the desk clerk this would be removed, but this has not occured yet. I was obviously led by incorrect information that these charges were just temporary. The price quoted was different that the final price. Not very happy!!! The Yardhouse Restaurant service was bad, it took 10 minutes for the staff to recognize we were there. The pizza served was not crisp at all. Not Happy!!
March 11, 2013
Rated 2 out of 5 by littlegreykat Too Large for Comfort
Stayed here as part of a convention. Room itself was OK...weird layout with a teeny-tiny bathroom. Literally too small for more than one person to be in it at a time.
Most annoying thing about staying here is the elevator. You need to have your room key to go anywhere but the bottom floor. So, if you want to visit a friend on another floor, go to the pool, go to the Club Room, etc., you need to have the key.
Not so bad, you say? Well, it is if your room key keeps getting demagnetized or when you push a floor and the elevator goes in the opposite direction. After 4 days (length of the conv), I was so over the card thing.
One note about staff --- the housekeeping was fantastic. Also, Brad at the front desk was very professional and accommodating. Some of the other front desk clerks...not so much.
September 5, 2012
Rated 2 out of 5 by DerekD Poorly maintained rooms
My hotel room for the last two evenings was below the standard is expect from a Starwoor hotel. The air conditioner leaked and cause the carpet to be wet, this will undoubtedly cause mold if it hasn't already. The bathroom ceiling was falling down and looked disgusting. This one is trivial, but the ironing board had no padding and left an imprint of the medal pattern of the ironing board on my shirt. I was very disappointed in my stay at this property, I won't stay at another Sheraton.
August 30, 2013
Rated 4 out of 5 by KLR1111 Cold Shower
Great stay, but luke warm shower.
March 31, 2014
Rated 1 out of 5 by Karl2012 2013 NYE stay at its worst!!
Usually I love staying at the Sheraton Downtown Denver but this last time was aweful. The fire alarm went off twice in the middle of the night, which shuts down the elevators and we were on the top floor. Then our key for the garage never worked so we had to keep calling the valet to let us out. Next, we ordered room service and it never showed up and to top it all off I get back home and find out I have been charged twice for parking because they couldn't get it together. Worst of all when we complined about the room service and fire alarm they did nothing to try and make it better and I am still trying to get my bill sorted out.
Because of this stay I CAN NOT imagine staying at this hotel ever again and will not recommend it to anyone else. I travel to Denver a lot and this was a complete let down.
January 4, 2013
Rated 4 out of 5 by Jilliansue Great location, BUT...
I have stayed in this hotel 4 times now. I absolutely love the location, the staff is very nice and the rooms are clean and comfortable.
My only complaint is that 3 out of the 4 times I have stayed there, we have been awakened during the night by a fire alarm, and have been informed that someone pulled the alarm On the most recent occasion (September 1, 2012), we were awakened by the "all-clear" announcement only. This makes me reluctant to stay at this otherwise great hotel again.
September 14, 2012
Rated 2 out of 5 by Bobbi Customer Service is Horrible/Rooms Dirty
The Front Desk billed me for $495.00 for a deposit on my Debit Card after I asked them to put incidentals, deposits, etc. on my Credit Card. Spent two hours trying to correct the system that put a fraud alert on my account allowing no access to cash on my first night in Denver.
The bed skirts were white and extremely dirty. The hotel in general was extremely hot - including our room. We were given an ADA room with no bath when a bath was requested and necessary for health reasons.
March 5, 2013
Rated 3 out of 5 by Dave69 Great location
I found the valet on one side of the street and after check-in being taken down elevators, walking under the street to another bank of elevators to go up to our room a bit much. The staff were very helpful in relocated me after I found myself lost. I have a service animal and a leg brace so needing to walk under the street in the middle of a huge fraternity conference was complicated. They moved me closer. The location was perfect for downtown and the value of the hotel was great.
July 31, 2012
Rated 5 out of 5 by Heidi68 Excellent service
I had a great stay at the Sheraton Downtown for a conference. I appreciated the proximity to restaurants and shops, the advice on restaurants from the concierge, the spacious room and most of all the fantastic housekeeping staff. I had a problem with my iron and it was not only replaced quickly but I received a personal note and token of apology from the Housekeeping Supervisor Marta. I am a relatively frequent business traveller and I cannot tell you how much I appreciated this.
May 22, 2012
Rated 4 out of 5 by Goofey1 Beware of the enhanced charges for the Club Lvel Rooms
I recieved a note from the Hotel to offer an upgrade from the room I had booked to the "Club" level. It was for $20.00. We decided the benefits were worth the extra $20. To our surprise, the "Club" level room had two double beds instead of queen or king beds. The room was very small. When we got into the room we were very disapointed. We went back to the front desk. We spoke to Clint. He was very helpful. We told him we were disapointed and he tried to get us into a suite with queen beds. There was none available for Friday and Saturday night, but we did get to switch to the suite on Sunday6 evening. The suite was huge, but the bath was extremely smal for an executive suite. We were disapointed in the size of the bathroom, but the suite was extellent. Overall we had a great stay and the staff was suberb!!
July 23, 2012
Rated 4 out of 5 by kt086 Beautiful Hotel
The Hotel was beautiful and very comfortable. Front desk staff did a good job, but I was left to try and figure out the tax-exempt status for my non-profit, even though I had thought I had taken care of this ahead of time. I had a lot of items to get to my room (as we had finished a long, hard, day working) and received no help in getting luggage to room. Just handed my luggage and staff walked away, leaving me overwhelmed. Sometimes that little bit extra could make a difference.
February 18, 2013
Rated 2 out of 5 by Claudia25 Room
I stayed there to attend the Starwood conference. I checked in and left my bags in the room, when I came back for a little rest I opened the bed and I found hair on the linens..I requested a fridge so when the attendant brought it I showed her and she kindly offered to change them. I called guest services and spoke with "Eric" supervisor, he apologized. Then I decided to unpack, I opened a drawer and I found more hair! Not only in one of them but actually in all of them.. I called again to guest services and Eric once again apologized. Attendant Olga came back with the new linen, I showed her the hair inside the drawers and she cleaned them all. She was very nice and attentive. I never had a follow up call from the supervisor, nor a note from management apologizing for the issue. Lack of customer service..
March 19, 2012
Rated 2 out of 5 by Bobby Housekeeping
I stayed at the Sheraton for ten nights and housekeeping did not clean my room two of the ten days. When they did clean my room, they did not tidy up the bathroom or the room itself, did not provide additional water, left new towels on sink counter instead of hanging them, did not remove my room service dishes that were left from days ago, and did not empty my trash bin. I highly encourage Sheraton to speak to their housekeeping staff and ensure their cleaning job is adequate.
January 24, 2013
Rated 3 out of 5 by susanl conference stay
The soda machines on my floor did not work and when I called the front desk they brough up a can of soda immediately at no charge. But the next day the machines still were not working.
Also, the air did not work too well and my room was very stuffy. I like a cool room to sleep in and this certainly was not. It was very warm for early November, so maybe it was turned off for the season.
Great location for a conference,a s I walked the 5 blocks to the cnvention center each day.
November 12, 2012
Rated 3 out of 5 by jimr77 Interent issues
I could not get onto the internet and had to call your help desk. They could not resolve my issue so what they did was give my laptop IP address access for only 24 hours. After the 24 hours I could not renew to get another day. I used my phone as a hotspot, which was faster than the hotel internet. As for phone service, my Verizon phone usually never has issues with a signal anywhere but at your hotel it did in several places in the hotel. Not impressed at all.
December 10, 2013
Rated 5 out of 5 by Rob0810 Happily Surprised
I travel a lot for work and this is the first time I have stayed at a hotel that all the staff I encountered were very eager to help and went the extra mile. From check in to check out it was a great experience. Even as I waited for the airport shuttle the valet saw me sitting and offered their help to check on the shuttle and they did without even me asking.
February 25, 2014
Rated 4 out of 5 by wild Average
Overall the room was average. Furnishings were good quality and overall the room was comfortable. There was some trash left in the waste baskets, the toilet didn't flush until two or three tries, and the pillows were too soft.
March 17, 2014
Rated 5 out of 5 by Curtis11 Great facility and staff
The room accomodations were great. The meeting space was nice and fit all of our needs. The event and catering staff were very accomodating and made sure all of our needs were met. Steven and Jessica and all of the event and catering staff were great!
March 14, 2014
Rated 4 out of 5 by Dave Very pleasant staff, spotty execution
Long trek to Tower 1028; room keys did not
unlock door; I called operator, who sent
Security, who solved problem. Minimal toilet paper on roll, shower handle came off, bath
door squeaked excessively. I explained this on 4/15 to Shift Manager Aubrey, who
corrected problems and cancelled breakfast charge. On evening 4/14 I waited for table at
Yard House and then could not get a waiter.
Hostess cancelled charge for dinner.
All personnel were friendly, courteous and helpful.
April 17, 2013
Rated 2 out of 5 by MHT94131 Big noisy, confusing hotel
I've stayed in other large Starwood properties and this hotel is below the others. One has the sense of constant confusion, large groups of various (loud) contingents and a confusing layout that requires either a series of elevators, escalators and stairs to move between buildings or crossing the street. Even staying on the Starwood floor, Saturday night was noisy enough that it was hard to fall asleep and my sleep was disturbed a couple of times.
Staff is great however
May 3, 2012
Rated 2 out of 5 by LaurieD Worst stay.... :(
Would not recommend any king size rooms in their Tower building. Room/bathroom very small, about the size of a handicap stall in a public bathroom. Walls thin and lots of noise on the floor. First time I've ever had to call security for noise issues. The a/c unit was so noisy that we had to turn it off for the night just so we could sleep. We have stayed on the Plaza side previously and have not had any issues there. Also, only 2 bathroom towels, had to call for extras.
July 23, 2012
Rated 4 out of 5 by McBride1957 Denver Sheraton
Overall experience was good, great down town, great aminities, very nice staff.
As a platnum member and staying in a suite I would have expected given my reservation included 4 people that we would have recieved a proper amount of towls, coffe and drink glasses or at least enough of those items each day for four people. It was no differnt than when I stay in a single room by myself. Each day I would have to ask for additional packets of coffee and water for the number of people staying in the room and that was only for one cup each, which is fine. We re-used towls and wash out our glasses. I have stayed at several Sheraton suites in the past and they were all well equiped each day. Just thought you may want to know at least for future customers staying in a suite. I would have expected more from a suite experience.
December 30, 2012
Rated 4 out of 5 by GOHome72 Sports weekend
We stayed at the Sheraton as we were attending both the Bronco game on Saturday and the Rockies game on Sunday. We found the staff to be friendly and helpful. The location was very convenient to all the local bars and restaurants.
On the Saturday when we checked in and got to our room there was a party going on in the room across the hall at 3:30pm. We contacted the front desk and they immediately reacted to our concerns and moved us to another area of the hotel. Unfortunately, the hotel was 100% occupied so even though we moved, there were teenagers running up and down the hall until 3am. We did not call the front desk again.
Sunday night was great and very quiet.
The staff in the restaurant were very attentive and the service was friendly and quick. We will definitely stay here again when we are in downtown Denver.
August 23, 2012
Rated 1 out of 5 by Corabi Corabi
This was one of the worst hotels I have ever stayed at. The air conditioning did not work properly which made the room very uncomfortable. One night I ordered room service and the maid never removed the tray the next day. Finally, when I went to get a shower prior to leaving for the airport I was surprised to find the water completely brown. It didn't look like rust. I had no idea what was in it or if it was safe so I couldn't shower before my 14 hour trip back home.
February 7, 2013
Rated 4 out of 5 by RM38 Review after 5 weeks
Staff is friendly, but have been unable to assist me with remediating an issue from a couple weeks back regarding 1000 Green Choice points I was due when I elected that option. I've gone through three front desk folks (who have all mentioned that they will forward the request to Starwood accounting) as well as left a message for the front desk manager, but to no avail. I never realized that it was so difficult to get this corrected in your system for a loyal patron.
March 22, 2013