Rated 5 out of 5 by skooter Great location
This hotel was great. Perfect location to everything. Able to walk to a lot.
May 20, 2014
Rated 3 out of 5 by Stoodt Needs Work
Upon check in staff said they could not accommodate the room type and location I had reserved. When I pushed back they some how found a room. I called twice to have the HVAC unit fixed and never occurred prior to leaving. Others in my party had rooms that did not have hot water. I chose the green option during my stay and only received one of the certificates. The restaurants have limited food choices and the service at the Kitchen Table was very slow. Overall, the guest service at the hotel needs to be worked on.
March 23, 2014
Rated 3 out of 5 by Stucko Service
Was disappointed in the lack of service I received. Had trouble checking in--was told I had only reserved 1 room--I had reserved 2 and pulled out the confirmation. Person checking me in was not helpful. Got to the room and there were no towels and no cups for the coffee maker. Got towels and had to call back for the cups. Towels were not replenished on a daily basis--never had any wash cloths. Had difficulty getting out of the parking garage. I would only stay again if it was a conference--not for pleasure. Not the level I expect out of a Starwood property.
December 3, 2012
Rated 2 out of 5 by Rick1961 Disappointed in service
Our stay was not what we had expected. There was no valet parking. We could not drop off our the other passengers and our bags until we had driven across the street parked our car and checked into the hotel. When we got to our room there was one towel for two guests. We called for more and none arrived the first night. Second night we had two because I caught the cleanning lady outside my door and ask her to leave two towels. There were people screaming and yelling all night outside our room, and then you could here them throwing up all morining. The cross walk to the garage was closed. So the only access you had to your car was out the front entrance of the hotel and across the street. I could go on and on but have said enough.
October 17, 2012
Rated 3 out of 5 by API2014 Best and Worst
The service from the staff was excellent. The accommodations failed to meet my expectation for Sheridan. First, there was no refrigerator in the room. I received one upon request, but it didn't function and my yogurt spoiled. They brought another that worked, but what a hassle for something so simple. Second, the room was clean on the surface but when I dropped something on the floor, I found that under the bed and window was disgusting. An old package of cookies was stuffed under the window...thrilled it hadn't brought roaches though. The bathroom was tiny. I only needed one bar of soap since it was just as close to reach the sink as the tub soap dish. On the plus side, I had wifi throughout the hotel, including the conference rooms, and that was important during my stay.
March 22, 2014
Rated 5 out of 5 by CCBarnes This Hotel Exceeded My Expectations
I was very impressed with my spacious room and view. I appreciated having Starbucks coffee supplied with the coffee maker for my morning coffee. The A/C really worked, whereas in many hotels, it doesn't really cool very well. Room service was superb and the food was great. In fact, all of the staff was courteous, friendly, and very helpful. I would highly recommend the Sheraton Hotel on Olive St. in Dallas, TX to anyone who is looking to stay in a high quality hotel. Thank you for a great experience. Dr. Cynthia Barnes
March 15, 2014
Rated 2 out of 5 by FredRio If you are ok with cold shower and double charge, this is the place to stay in Dallas
I have stayed at Sheraton Dallas on a executive suit. the room itself was very nice and well appointed. But had 2 serious problem during my stay. Had no hot water for a whole day and have been billed twice for my stay (this one still unsolved!!).
So, if you ok with that, that's the place to stay in Dallas.
May 8, 2014
Rated 4 out of 5 by Hlokk Great Staff
Every staffer I was in touch with was terrific - helpful, cheerful, and knowledgeable. I particularly commend the front desk staff and the bell staff.
May 16, 2014
Rated 3 out of 5 by JRH10 Dry Cleaning
Dropped off dry cleaning early on Saturday morning and was told I'd receive it back Saturday night. Dry cleaning was not returned until 7:55AM Monday morning, causing me late for work. Also, the Sheraton charged me double, calling it a rush order, when it was their fault for not getting it back Saturday. Still spending my time trying to obtain an updated invoice and ensure I'm charged the appropriate amount for bad service.
Despite bad service with dry cleaning, I would recommend this hotel. Overall very nice - great fitness center, location and food.
May 14, 2013
Rated 2 out of 5 by Pame Customer Service
For the most part customer service was great. The problem I experienced was with the AC. My room was at 72 degrees when I arrived on that Sunday and remain that way until Thursday. I called twice and the electricians did come up but I only felt cool air when I called the second time. I spoke with the Representative in peron on Wednesday and she told me she would send someone up and they never came on Thursday I received a call asking if my AC was working correctly. At that point I was tired of trying and did not respond and the hotel had a stale smell.
June 11, 2012
Rated 5 out of 5 by RubyGirl A wonderful hotel in a wonderful city!!
My boyfriend and I needed a weekend away and the Sheraton in downtown Dallas was the perfect getaway! Our beautiful room on the 23rd floor was spacious, clean, quiet and cozy. We were able to walk to Deep Ellum for dinner and to the Dallas Museum of Art the next day to see the Edward Hopper exhibit. The Peet's Coffee & Tea in the lobby was great and provided an excellent breakfast for us on Sunday morning. Brian, who checked us in, was fabulous. He is a gem with phenomenal customer service skills! Thank you for a great weekend away!
February 17, 2014
Rated 4 out of 5 by Teacher0625 Nice stay but with a few glitches
The room was great but there was no working ice machine on our floor. We called and was told by the front desk attendant to call and they would be happy to bring it to us. When we called back a not to happy front desk attendant wanted to know who had told us that. Our room was cleaned but no clean towels were left. It took an hour for housekeeping to bring them. The hotel knew a conference was checking out on Thursday yet they only had 4 people working the checkout desk. Long lines that moved very slowly. Conference rooms were frigid first three days.
July 29, 2012
Rated 3 out of 5 by sb914 Needs improvement
This hotel is a conference hotel clear and simple. There is not a lot of comfort in any of the rooms. Very simple and very too the point, which is fine except that it's not exactly cheap. Limited menus in all of the restaurant and room service. Overall needs improvement.
May 9, 2014
Rated 3 out of 5 by Eileen56 Not what I expected
I spent 4 nights and 5 days there for a professional conference. On 2 of the 4 nights, the room was not cleaned until several phone calls were made. The room was finally cleaned by 8:30 pm. Although the restaurant food was EXCELLENT, I think that the wait staff was overwhelmed with the large numbers of guests dining in, which resulted in extremely long waits for food. (one hour for dinner, and 45 minutes for breakfast). I'd be willing to try it again if I knew in advance that there would not be numerous groups there during that time.
February 10, 2014
Rated 2 out of 5 by bkamm1234 OU/TX weekend was horrible
We will never stay at this hotel again. We stayed over OU/TX weekend and it might as well been a frat party. Obviously wasted little kids being drug into the hotel by their friends because they couldn't stand up. We paid $200 a night to stay here, so getting woke up at 230am because of a hallway party is not something that we expected. They had police officers in the other towers where there are double beds, but not our tower.
To make matters worse, our air conditioner didn't work and when they came to "fix" it, it never improved. I woke up with no hot water which topped everything off. Never have I been so disappointed in a hotel. Also, if they are going to post online that no ice chests will be allowed, then this needs to be enforced.
October 14, 2013
Rated 2 out of 5 by ARDAY Not Customer Friendly
This was not what I expected out of Sheraton. The room itself was Ok BUT we kept having issues with the air conditioning not working properly. It would be very hot each time we came in and then take HOURS to cool off - thanks to their GREEN thermostat - no matter what you set it on. Each time we called guest services we had a LONG hold time - sometimes 10 min or more. We had to have a fridge in our room due to medication - first one not working. Took 3 phone calls and getting very irritated before they would bring one - then she brought it in and literally slammed it down. Didn't replace anything on top. Our bellhop basically brought the luggage in and put it down - nothing else. I'm accustomed to asking where you'd like it, explaining features of room, asking if we needed any other assistance, etc. Waits at front desk were at least 10 min or more - often had only 2 people working. I think they've downsized their staff so much they cannot provide good customer service. The restaurant food was good, but again service was HORRIBLE! WILL NOT EVER stay here again. Not worth the cost.
May 12, 2014
Rated 5 out of 5 by RMR5 Texas hospitality
the Hotel - large and with a lot of amenities was superb. Super morning breakfast - very helpful staff at the conference.
May 15, 2014
Rated 2 out of 5 by Gayle101 Poor service
The check in was a nightmare, no excuse for the time it took, staff appeared to be apathetic or maybe simply not trained well. I have been a spg member for many years, a gold member for the past two years and have never had this experience at spg hotels, very disappointing. The room was clean and well appointed but the hotel layout was confusing. Had 3 rooms all in different towers because the staff could not figure out how to place us close to each other. I will never stay here again, there too many other choices with excellent service in Dallas.
July 23, 2013
Rated 1 out of 5 by NotaFan2014 Ratchet Service
The staff will be polite but they do not CARE about your experience. 2 days my room went unserviced after notifying the manager. I will NEVER stay here again.
May 13, 2014
Rated 3 out of 5 by woozle Housekeeping issues
On several stays, took the green option but requested coffee supplies be replenished but it was actually done only once out of 4-5 times. Lack of morning coffee makes me grouchy!
Last time, there was toothpaste splatter ALL OVER the bathroom faucet and sink drained very slow. Housekeeping apparently had someone plunge the sink while I was out. But it apparently then backed up into the bath tub and they didn't notice that happening as when I returned in the evening, tub was BLACK and would not drain at all. Thankfully, I did get a new room but then found old crackers on the floor against the foot of the bed where the bedspread hangs down. :-(
I recommend only based on downtown convenience. Oh and the two restaurants are OK but only mediocre.
December 11, 2013
Rated 5 out of 5 by NazTBK Good location
Ample conference space and good location within Dallas
May 16, 2014
Rated 2 out of 5 by Never Inconsistant, no apparent systems
The hotel itself is nice but undersatffed for the number of rooms. The management obviously has not trained their staff very well. There was a measurable amount of hair in my bathtub on arrival and the coffee maker had not been serviced. There were no washcloths. I had two rooms. The other room had a clogged sink and a safe that did not operate. Calls were placed, promises were made and never executed. My room was not serviced by 5:30 pm one afternoon. Someone was sent up 20 minutes later and once again failed to service the coffee maker and only left one towel. If you look at recent reviews, this hotel seems to find it easier to apologize later than to provide great service now. I hope you are reading this prior to choosing where to stay.
February 21, 2013
Rated 4 out of 5 by Nurse2014 Nursing expo
The staff at this location are outstanding. Every staff member I met always asked if Help was needed or made sure our request was taken care of. Room was clean and in good order. Common areas were bright and relaxing.
May 10, 2014
Rated 1 out of 5 by Squire50 Expensive Dis-service
Really good pillows, but that's about it. Sheets were stained, heat and A/C were hard to use, highest cost for internet I've ever seen! You'd think the $149 would come with a few freebies, but no. Water is expensive, $50 deposit is not refunded until 7 - 10 days later, even if you didn't use a dime! Desk doesn't answer until several rings making you wonder if anyone's there at all. Desk gave wrong information on area transportation costing me additional $40 getting to and from the airport. Most hotels of this prestige have their own shuttles.
September 14, 2012
Rated 4 out of 5 by GrandKnight14 KOC Good Stay
Very enjoyable stay. New remodeled rooms in this wing. Great experience with restaurant and coffee bar staff. Near many great spots on Main Street.
May 12, 2014
Rated 4 out of 5 by Shey Unexpected
Had a very rough start. With the pool hours changing and no notice. Then the rudeness at the front desk from a so called manager. I felt horrible. Then I discovered that my door would not lock at all. When I told them they act liked oh well. So, I called and complained to Starwood Hotels Preferred Guest number. They contacted the hotel, then this very nice Manager came and smoothed it all. He made me feel like I did matter, and everything was okay from that point on. I was able to finally enjoy my stay after speaking with him. He was GREAT!
July 18, 2012
Rated 3 out of 5 by cricket55 The hotel rooms need refrigerators
The hotel was very clean and nice, but I would suggest that each room have a small refrigerator and a microwave.
May 12, 2014
Rated 2 out of 5 by Laura66 I would not recommend
Service was terrible for level the Sheraton should be at. No help with bags when I arrived, though 5 bell men went by me, and it was obvious I was struggling. Our room was never vacumed any of the 4 days we were there, there were no towels at the pool. We called for help with our many bags when leaving waited an hour, late for our final meeting, had to do it ourselves then found out you dont help with bags. Not enough help in the area to store our bags on our last day (you knew we were coming why only 1 person to help hundreds of women?)
August 14, 2012
Rated 4 out of 5 by ZJVA Enjoyed my stay
I stayed at this hotel with my mother and 10 month old daughter. It was great because they were able to provide a refrigerator and crib, at no charge. Additionally, when i initially called to upgrade to a suite from the regular room reserved for my company's conference Tirsa Ortiz was very polite and professional. She provided me with alternatives for the suite size to accomodate me traveling with my infant daughter and care taker. The suite was great because there was plenty of room for my daughter to walk around and play with her toys.
October 3, 2012
Rated 4 out of 5 by Dallas Good for conference
The Sheraton Dallas offers all the amenities you'd expect in a conference hotel. The room decor was up-to-date with a comfy bed. Food options were pricy but no more so than any other hotel of this size in a major city. I was disappointed to have to pay $9 to receive a package (handling fee). Also, the bellmen tried to direct me to a private taxi as opposed to the city-sanctioned ones. They said, "same price as a taxi." They are not the same price. The bellmen and/or the hotel must get some sort of kickback from these guys. Buyer beware.
March 17, 2013