Rated 2 out of 5 by Pame Customer Service
For the most part customer service was great. The problem I experienced was with the AC. My room was at 72 degrees when I arrived on that Sunday and remain that way until Thursday. I called twice and the electricians did come up but I only felt cool air when I called the second time. I spoke with the Representative in peron on Wednesday and she told me she would send someone up and they never came on Thursday I received a call asking if my AC was working correctly. At that point I was tired of trying and did not respond and the hotel had a stale smell.
June 11, 2012
Rated 4 out of 5 by Teacher0625 Nice stay but with a few glitches
The room was great but there was no working ice machine on our floor. We called and was told by the front desk attendant to call and they would be happy to bring it to us. When we called back a not to happy front desk attendant wanted to know who had told us that. Our room was cleaned but no clean towels were left. It took an hour for housekeeping to bring them. The hotel knew a conference was checking out on Thursday yet they only had 4 people working the checkout desk. Long lines that moved very slowly. Conference rooms were frigid first three days.
July 29, 2012
Rated 2 out of 5 by bkamm1234 OU/TX weekend was horrible
We will never stay at this hotel again. We stayed over OU/TX weekend and it might as well been a frat party. Obviously wasted little kids being drug into the hotel by their friends because they couldn't stand up. We paid $200 a night to stay here, so getting woke up at 230am because of a hallway party is not something that we expected. They had police officers in the other towers where there are double beds, but not our tower.
To make matters worse, our air conditioner didn't work and when they came to "fix" it, it never improved. I woke up with no hot water which topped everything off. Never have I been so disappointed in a hotel. Also, if they are going to post online that no ice chests will be allowed, then this needs to be enforced.
October 14, 2013
Rated 4 out of 5 by EricthePhotoGuy Great Hotel and Staff
The hotel staff where first rate. They took care of your needs in a unhuman speed that inpressed me. The only down turn was the hotel cost was a little higher than I expected and being from California that is hard to do. Overall Great JOB!!!!
March 24, 2014
Rated 2 out of 5 by ronnie4 problems
Check in was terrible
The first room the keys didnt work
The next room in the south tower was full of mold
The third room security opened the door to find they assigned me to someone elses room
March 26, 2014
Rated 2 out of 5 by Gayle101 Poor service
The check in was a nightmare, no excuse for the time it took, staff appeared to be apathetic or maybe simply not trained well. I have been a spg member for many years, a gold member for the past two years and have never had this experience at spg hotels, very disappointing. The room was clean and well appointed but the hotel layout was confusing. Had 3 rooms all in different towers because the staff could not figure out how to place us close to each other. I will never stay here again, there too many other choices with excellent service in Dallas.
July 23, 2013
Rated 5 out of 5 by Egarcia Great Hotel
This place has really nice comfortable rooms.
March 30, 2014
Rated 1 out of 5 by JTD93 Worst experience I've ever had
I stay in hotels 50-75 nights per year and have never had a more terrible experience than in this hotel. My heater didn't work in my room, the shower leaked all over the bathroom floor and I reported 2 days in which it was never repaired. The second night of my stay as I was taking a shower, I had just put shampoo in my hair and soap on my body, the hot and cold water to my shower was cut off. I called the front desk and they told me that I should have called them before I got in the shower! How was I to know to do that? She then told me that I could change rooms but I was soaking wet with soap and shampoo in my hair. That was at 8:45 pm. I waited until 11:46 pm and there was still no water. I asked them to adjust my bill and they refused to do so. I will never stay in a Sheraton hotel again!
February 6, 2014
Rated 2 out of 5 by Never Inconsistant, no apparent systems
The hotel itself is nice but undersatffed for the number of rooms. The management obviously has not trained their staff very well. There was a measurable amount of hair in my bathtub on arrival and the coffee maker had not been serviced. There were no washcloths. I had two rooms. The other room had a clogged sink and a safe that did not operate. Calls were placed, promises were made and never executed. My room was not serviced by 5:30 pm one afternoon. Someone was sent up 20 minutes later and once again failed to service the coffee maker and only left one towel. If you look at recent reviews, this hotel seems to find it easier to apologize later than to provide great service now. I hope you are reading this prior to choosing where to stay.
February 21, 2013
Rated 5 out of 5 by JoJo13 Awesome room!
Wow! I stayed in the center tower and what a great room with a terrific view!
March 29, 2014
Rated 4 out of 5 by Queb Noisy but otherwise good
Everything was great except there were noise issues. The toilets are extremely noisy when flushed and the mechanical room or something was loud. Also doors slamming were loud.
March 25, 2014
Rated 1 out of 5 by Squire50 Expensive Dis-service
Really good pillows, but that's about it. Sheets were stained, heat and A/C were hard to use, highest cost for internet I've ever seen! You'd think the $149 would come with a few freebies, but no. Water is expensive, $50 deposit is not refunded until 7 - 10 days later, even if you didn't use a dime! Desk doesn't answer until several rings making you wonder if anyone's there at all. Desk gave wrong information on area transportation costing me additional $40 getting to and from the airport. Most hotels of this prestige have their own shuttles.
September 14, 2012
Rated 2 out of 5 by SheaConference Flood
I stayed in a room that had a flood my second night. The hotel was nice to provide me dry cleaning for the clothing that was affected. My shoes were aired out but are not in the same condition as prior. A pair of pajamas was somehow lost and I have yet to hear back from the front desk. They were sent to the laundry and never returned. Although they were quick to try and relocate my room, it was not the most comfortable visit.
February 28, 2014
Rated 4 out of 5 by Shey Unexpected
Had a very rough start. With the pool hours changing and no notice. Then the rudeness at the front desk from a so called manager. I felt horrible. Then I discovered that my door would not lock at all. When I told them they act liked oh well. So, I called and complained to Starwood Hotels Preferred Guest number. They contacted the hotel, then this very nice Manager came and smoothed it all. He made me feel like I did matter, and everything was okay from that point on. I was able to finally enjoy my stay after speaking with him. He was GREAT!
July 18, 2012
Rated 1 out of 5 by Brandon12 Not Recommended
This is a nice building with a good downtown location. The issues have to do with the house keeping, service, and cleanliness. There were a number of missing items in my room when I checked in (i.e. coffee, ice bag, laundry bag). It made me wonder where else they cut corners (cleaning, sheets, etc). Additionally, there where items left in the hallway for over a day. Lastly, I had an issue with my internet. I had paid for it each day. My access was not working the second morning. I called the service center and the woman I spoke with was very rude. She said I hadn't paid any of the days. I explained I had paid each day and had been using the internet the day before. She was very defensive and said I hadn't paid and wasn't being charged. Sure enough, I get home and have changes from each day on my card. I called them and after over 30 minutes I finally was able to receive my receipt for the days that the internet worked.
March 10, 2014
Rated 4 out of 5 by ZJVA Enjoyed my stay
I stayed at this hotel with my mother and 10 month old daughter. It was great because they were able to provide a refrigerator and crib, at no charge. Additionally, when i initially called to upgrade to a suite from the regular room reserved for my company's conference Tirsa Ortiz was very polite and professional. She provided me with alternatives for the suite size to accomodate me traveling with my infant daughter and care taker. The suite was great because there was plenty of room for my daughter to walk around and play with her toys.
October 3, 2012
Rated 2 out of 5 by Laura66 I would not recommend
Service was terrible for level the Sheraton should be at. No help with bags when I arrived, though 5 bell men went by me, and it was obvious I was struggling. Our room was never vacumed any of the 4 days we were there, there were no towels at the pool. We called for help with our many bags when leaving waited an hour, late for our final meeting, had to do it ourselves then found out you dont help with bags. Not enough help in the area to store our bags on our last day (you knew we were coming why only 1 person to help hundreds of women?)
August 14, 2012
Rated 4 out of 5 by Dallas Good for conference
The Sheraton Dallas offers all the amenities you'd expect in a conference hotel. The room decor was up-to-date with a comfy bed. Food options were pricy but no more so than any other hotel of this size in a major city. I was disappointed to have to pay $9 to receive a package (handling fee). Also, the bellmen tried to direct me to a private taxi as opposed to the city-sanctioned ones. They said, "same price as a taxi." They are not the same price. The bellmen and/or the hotel must get some sort of kickback from these guys. Buyer beware.
March 17, 2013
Rated 1 out of 5 by madinminnesota Tired Old Hotel
This hotel is in serious need of being shut down and upgraded. When I first got to my room the "clothes line" over the bath tub was stretched out, and appeared to not be retractable. The waste basket in the bathroom had not been emptied. There was an unwrapped/used? glass on the bathroom counter.
The furniture in the public areas was beaten and battered, with veneer peeling off of it.
What can be said about water pouring down inside elevators and shutting them down for hours?
Never stay there!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
November 3, 2012
Rated 3 out of 5 by cburke1386 Adequate Hotel in Downtown Dallas
Our experience at this hotel was more less what I would expect from a Sheraton. The staff was friendly. The valet service was attentive. The bell hop staff was nice but I had to walk down to the lobby twice to first get our bags, then to get help out. We had to call on two separate occasions to get all of our towels and washcloths that the maid forgot to leave.
The beds were comfortable and the room was overall clean.
February 26, 2014
Rated 3 out of 5 by SUSAN51 Housekeeping not up to par
There were four people staying in our room
all women, 2 Moms and 2 teenagers, its not hard to figure that out when cleaning a room, we never had 4 towels the whole time we were there and it took an hour get more unless we could flag down a cleaning person. Everyday we had to request towels. These are the basics. Also bed linens were not the cleanest either.
March 8, 2014
Rated 2 out of 5 by Lanitymom Not worth the price.
My experience was less than stellar. I was on a club floor and expected better amenities. My internet service never worked in my room despite numerous calls to the front desk and being transferred to technical support. My room service door hanger never got picked up. I had to call for room service the next day. They were very late and got my order wrong. No one on staff seemed to care about any of my complaints except the manager, but none of my complaints were addressed. For *that* price - expected a lot more. Very disappointing.
October 14, 2013
Rated 4 out of 5 by MATexas Price, Tub and Misc.
Overall it was a really nice experience-handy to the conference I was attending. I won't stay there for a non-conference related event -rooms are very pricey when non-conference related. Won't confirm type of room until day of event. No de-caf coffee in room-have to order-pricey.
And the tub took a long time to drain! Washcloths were not replaced. Charge extra for an in-room fridge. Could use more affordable dining options too. In conference area escalators stopped working at several points during the weekend.
Everyone was very nice!
June 24, 2013
Rated 3 out of 5 by Karen10 Just Average
I expected much more for the price. The food was very disappointing. There was no water pressure in the shower. The staff was friendly. Overall, I was underwhelmed. I was in Dallas for a conference and didn't have a car to venture out. Since I was alone I didn't feel safe walking the streets by myself so I was limited to the hotel restaurants since there wasn't anything within walking distance of the hotel. Just office buildings. The exercise facility was nice. I liked the Linked In Lobby area because I didn't want to sit in my room.
May 23, 2013
Rated 4 out of 5 by ALdorado79 Dallas Business Meeting
Hotel is nice, staff does an excellent job of making you feel welcome. Room was clean and comfortable, HVAC system one of the more quiet and efficient I've experienced. Unfortunately, sharing bathroom noises with adjacent rooms in the south tower sort of dulls one's sense of being in an otherwise high-quality hotel. And it wasn't just the plumbing sounds.... Overall it's a very good hotel that I would recommend - bring earplugs if you are offended by sounds of the inevitable human toilet experience.
January 13, 2014
Rated 2 out of 5 by youngkelly Water issues
Overall the hotel is up to par with its amenities, although there were faint stains on pillow cases and comforter, in 2 different rooms I stayed in. The water in the room had a distinct smell of algae (like lake water), again in both rooms I stayed in. The last night I was in Dallas the water in my bathroom turned brown, I was informed the hotel was having issues with the water and they did move me to another room where the water was not brown, but still smelled funny.
February 5, 2014
Rated 4 out of 5 by NEO50 Overnight In dallas
Hotel was very nice, had great food and drinks in the DRAFT bar. Bed was very comforable and slept well before my meeting the next day.
March 22, 2014
Rated 3 out of 5 by stella3 lacks current information
The concierge needs to keep current on the downtown area surroundings. I was told 2 things I wanted weren't available such as a store(which was just a few minutes walk away from hotel) & a tour. Knowing there WAS indeed a JFK bus tour.could've helped me plan my day better because I ended up missing them since the last one left at 230. I was told there wasn't such a thing when in fact a new tour started a month prior 4x a day.
Other then that the maintenance staff was wonderful, coming right away close to midnight to fix my a.c..
September 10, 2012
Rated 1 out of 5 by emskay BELOW PAR FOR A SHERATON HOTEL
I recently stayed at this hotel for a convention and while the building and public facilities are aesthetically pleasing , I cannot say the same for the state of the rooms. The air conditioning unit had basically 2 settings :too hot or too cold and extremely noisy.
My room safe had a low battery and could not use it and the bath tub had no stopper. As I checked in late and was too tired I called the next morning and requested that these items be attended to. Upon returning that evening nothing had been done. When calling guest relations I was told that they would try and locate a stopper for the bath however they were not sure if they had a spare. Eventually after requesting to talk with management, they somehow manged to find one and take care of the issues
June 23, 2013
Rated 1 out of 5 by lprogers1963 Where did all the maid staff go?????
My rooms was not touched by housekeeping the entire five days. By the time I left both trash cans were overflowing, bed was never made, tea and coffee were not refilled. Thank god there was an extra roll of toilet paper stashed in the closet. I felt like I was in the Twilight Zone stuck in the 1970's with all the outdated dark brown décor. Hotel has you captive for dinner and drinks since Dallas downtown offers nothing within reasonable distance. Gift shop really bends you over for a soft drink and crackers to the tune of $11.
April 26, 2013